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아메리칸 인 & 스위트 워터포드 여행 후기

3 out of 5
아메리칸 인 & 스위트 워터포드
7076 Highland Rd, Waterford, MI

이용 후기

6.4
평점 10 - 훌륭해요. 724개 이용 후기 중 141개" "
평점 8 - 좋아요. 724개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 724개 이용 후기 중 146개" "
평점 4 - 별로예요. 724개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 724개 이용 후기 중 127개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

Susan

Just not inviting.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Annette 님, Columbiaville

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to change rooms 3 times before we got an acceptable room. The first room smelled, hair in the freezer, holes in the wall, cigarette burns on the bedding, lights didn’t work in the bathroom, poop in the toliet, and wires hanging where the smoke detector shoukd have been. Room #2 smell, holes in the walls, what looked like a blood spot and cigarette burns on the bedding. Room #3 was better, not great, but okay. We were tild that the owners have only owned the hotel for a few months, very limited staff, and the first ywo rooms were not even supposed to be rented out. I was ready to change hotels and be out the money since it was non-refundable.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Romauldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

4/10 - 별로예요

Bryant

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Rylie

2024년 3월에 1박 숙박함

4/10 - 별로예요

April

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Angela

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Blood stains on mattress, room smelled like smoke. They didn’t serve breakfast. Staff was nice. Seemed they have limited resources to accommodate
2024년 3월에 1박 숙박함

4/10 - 별로예요

Timothy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty. Floors and carpeting were filthy. I had 5 lights in my room and only one worked. Broken lamps. Old and beat up furniture. Many water stains on the ceiling. Front desk staff was nice, but that was about it.
2024년 3월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy, no breakfast
2024년 3월에 1박 숙박함

4/10 - 별로예요

Lori 님, canton

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk guy was helpful, beds were nice and water pressure in tub was great, however, security mindied people would not like the place. Very insecure, we make our own blockade of the door but for normal traveler, not secure or safe. Very dingy, corners were dirty, paint peeling. very outdated. Exterior doors didnt lock and door lock inside had already been kicked in before. Tent got stolen in 10 minutes just 2 miles down street.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kyra

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Been to this location numerous times & its always a pleasure! Staff is super friendly & my kids love the giant jacuzzi tubs in the rooms!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Zoe

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its exactly what you pay for. The only pleasentries is that I spent less than expected.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Xzavair

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nasty room. Nasty hotel. I advise you to sleep elsewhere. I don't even leave reviews
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 14일
Thank you for your feedback, as it helps us to make changes and be better for our guests, we are very sorry that you did not have a better stay and we will send this to the manger for review. Thanks again.

2/10 - 너무 별로예요

MistyDawn

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible
답변 제공: Guest Relations 님, 2024년 1월 29일
Thank you for your feedback, we are very sorry that we let your down and invite you to speak with our manager to resolve any issues.

4/10 - 별로예요

Catherine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: Guest Relations 님, 2024년 1월 29일
Thank you for your rating and business, we appreciate both!

6/10 - 괜찮아요

Heavin

2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 8일
Thank you for your rating and patronage, we appreciate both!

2/10 - 너무 별로예요

Amber

2024년 1월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 5일
Thank you for yuor feedback, we are sorry that you did not have a better stay and we invite you to speak with our manager Amy to resolve any issues. Best of luck in your future travels.

6/10 - 괜찮아요

Syed

별로예요: 청결 상태, 직원 및 서비스
Room allocated was full of smoking smell. And has furniture that was simply disgusting. When I called front desk to complaint, the staff member was extremely rude. The next morning the manager helped me and my issues were resolved.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 16일
Thank you for your feedback, we are very sorry that you were not helped by our front desk. We are making changes and under new management and we have let one fo our staff member go. We are in the midst of re-training.

2/10 - 너무 별로예요

Raeanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 16일
Thank you for your rating and feedback, we are very sorry that you did not have a better stay. We are under new management and making changes.

4/10 - 별로예요

Karen

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The first room was cold, the heater was putting out cold air. They moved us from a king room to 2 doubles. That heater was coming off the wall and they had to tape it so the cold air wouldn’t come through. Very disappointed.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 16일
Thank you for your feedback, we apologize that you were not comfortable. We are doing our best to make changes to ensure that you have a better stay. we appreciate you brigning this to our attention.

10/10 - 훌륭해요

Beth

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pulling up to hotel- it looked sketchy. Right when you walk in it didnt look bad, then getting in the elevator- i was afraid id die it- it was so outdated & rickety. Walking to the room- they tried to do upgrades but you could tell it was w/the poorest quality/cheapest flooring & the floor was wavey. The room smelled funny, a cheap matress, they gave you 4 couch pillow sized pillows, & a sheet & what looked like a thin curtain for a bedspread- it was dirty & im pretty sure the sheets werent changed in between stays. Lesson learned - you get what you pay for- the only positive was convenience of the location for me. I did survive tho & didnt bring home any bedbugs so theres that.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 10일
While we thank you for your feedback, we are a limited service budget hotel we do our best to keep an affordable rate and keep a comfy hotel and yes the elevator sounds rickety, but it is serviced. We absolutely clean our rooms between every stay, as you know the linens are used by other guests, so we cannot throw them away after every use, there is a chance that they might have a small stain (even tho we bleach them, makeup stains are hard to remove, so again we bleach them and sometimes twice, occasionally you might see shadows) You can request a different set of towels and we are happy to change them out for your during the day anytime, and at night if you come to the front desk, you can again switch them out, but you will need to give us old ones to switch. We do not want to lose your business and we are under new management (Amy) and she is performing random and regular audits of our hotel and our rooms, She would be happy to help anytime. Yes we are happy that you survived. Best of luck in your future travels.

2/10 - 너무 별로예요

Ashlea

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 8일
Thank you for your business and feedback, we are very sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues.

8/10 - 좋아요

Madison

2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 29일
Thank you for your rating and recommendation, we greatly appreciate your business.

8/10 - 좋아요

devan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room was large, nice jetted tub in the bathroom. It was a great stay especially for the price, it was discounted from 85 to 55 for the night. The only disappointing thing was the coffee was weak and there were no other amenities for breakfast. Not even creamer… just coffee, cups and lids it was weird. No stirrers or spoons either.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 8일
Thank you for the info. I will let the managers know. We appreciate your feedback and business.

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 8일
Thank you for your rating, we are sorry that you did not have a better stay and we invite you to speak with our manager to let her know of any issues. Best of luck in your future travels.

8/10 - 좋아요

Stephanie

2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 8일
Thank you for the great rating! We are pleased to hear that you enjoyed your stay and we wish you safe travels and if they bring you this way, please come back and see us!

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 8일
Thanks Steve! We appreciate the rating and especially your patronage! We hope that you will come back and see us again if you are ever in our area.

2/10 - 너무 별로예요

Tina

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 8일
Thank you for your rating and business, we appreciate both!

10/10 - 훌륭해요

Andrew 님, Mill Spring

2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 4일
Thank you for your feedback and the awesome rating! We are so happy to hear that you enjoyed your stay and we look forward to your return!

10/10 - 훌륭해요

Clarence

2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 23일
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 - 훌륭해요

Clarence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone I dealt with was very friendly and helpful. I originally was staying 1 night to check the place out and ended up staying 3 more nights
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 4일
Thank you for you patronage and recommendation. We apprecaite both!

4/10 - 별로예요

Heather

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 2일
Thank you for your rating and your business, we appreciate both.

6/10 - 괜찮아요

Dave

2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 2일
Thank you for your patronage! We greatly appreciate it! We wish you the best New Year.

2/10 - 너무 별로예요

Ellyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 26일
Thank you for your feedback, we are very sorry that you were let down and we are under new management and are open to any suggestions, as we are making changes, so please feel free to let our manager know. Thank you.

8/10 - 좋아요

Yuliya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 26일
Thank you for your feedback and especially your business, we greatly appreciate it!

8/10 - 좋아요

william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy Stay
Said it had breakfast,but they don't have one. Only coffee. Little hard to find at night because they have no sign. Nice hotel though.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 18일
We do not have breakfast and we have not offered this for at least that past year, please let us know where you are seeing this as we will change it, although there are hundreds and hundreds of sites that are not managerd by us that we are not responible for. Please check our website for the most up to date info. We are sorry it was confusing and we greatly appreciate your review and especially your business.

4/10 - 별로예요

Benjamin J.

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The gentleman at the front desk was impatient and rude when there was no one else around. Completely unwarranted when he's the first face of the company we see.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 16일
Thank you for your feedback, we are very sorry that this was your experience, we are under new management and we are training our staff, we will absolutely take this into consideration and speak with our clerk. Again we thank you for sharing and we value your business.

10/10 - 훌륭해요

Schenely

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Having a jacuzzi tub was my favorite. So relaxing and peaceful on a snowy night.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Wonderful! We are so happy to hear that you were able to to enjoy the tub, it is fabulous! We appreciate the compliments and hope you will return to visit again!

2/10 - 너무 별로예요

Valerie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff member at the front desk was not friendly or cordial. Had to bring down and exchange the bed comforter due to being stained and not cleaned. The same staff member mentioned above did not apologize for the inconvenience. The new bed comforter had bleach stains and holes. Bathtub had mold. Cigarette smoke was smelled throughout the entire venue. The place needs major renovation.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Thank you for your feedback, we appreciate it and we apologize that you did not have a better stay.

10/10 - 훌륭해요

Abigail

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing love that the pool is open back up. Don't always like the smoke smell in some area's. Its a nice location we come here often for swim meets during the winter season.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Thank you, we are taking great steps to ensure that you have a good stay, we are happy to hear you are enjoying our pool and we appreciate your loyalty!!

4/10 - 별로예요

Kyle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Seems sketchy and unsafe, went to our room and immediately checked out. Room was a no smoking one and you could still smell cigarette smoke and as soon as you open the door.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 4일
Thank you! As we mentioned, on the other platform, we are very sorry that this was your experience and we are under new management and we are listening and making changes, we are a non-smoking facility, but we cannot guarantee that our guests do not smoke in the room, we do our best to clean and this room should have been cleaned, for smoke. However at the time of check in, we request that you check the room and let us know as we have other rooms and can move you to a more suitable room, if needed. Thank you and we wish you the best in your future travels.

10/10 - 훌륭해요

Emanwel

2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 20일
Thank you for the awesome rating! We are happy to see that you enjoyed your stay. We thank you for taking the time to share and we hope to welcome you back if you are ever in our area again!

10/10 - 훌륭해요

Dionshawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 29일
Thank you, we are so happy to hear that you enjoyed your stay and we hope to welcome you back again when you are in the area.

6/10 - 괜찮아요

Ryan T.

Somehow my reservation was not found and we had to wait and call and have it confirmed. Just inconvenient, especially when there are so many apps to choose from. I typically choose Orbitz, but will explore other options going forward
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 29일
Thank you for your feedback, while we understand, we cannot guarantee anything on a 3rd party, except that we will find you a room. We understand you were inconvenienced, but that would be the App. We appreciate your business and hope to welcome you back again.

8/10 - 좋아요

Jayontay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 22일
Thank you for your recommendation, we greatly appreciate it. We wish you Happy Holidays and Hope to welcome you back if you are ever in our area.

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beds comfortable ,quiet and convenient location for me .
2023년 11월에 1박 숙박함
답변 제공: Amy 님, 2023년 11월 26일
Thank You for staying with us, We look forward to seeing you in the furture.

2/10 - 너무 별로예요

Lisa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Really dirty. Walls were nasty dirty roon stinked so bad
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 29일
Thank you for your feedback, while we apologize for any inconvenience, we ask when you check in that you let us know if the room is not acceptable and we will move you to another room that is. Our hotel is older and our pricepoint reflects what we have to offer at 70. We are making some changes and under new management, I will let the manager know to check the walls. We thank you again for bgn tringing this to our attention. We wish you the best in your future travels.

2/10 - 너무 별로예요

Kyotraro

2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Thank you for your feedback, we are under new managment, we are very sorry that you did not have a better stay and we invite you to speak with our manager AMY, to resolve any issues.