로비 좌석 공간

윈게이트 바이 윈덤 트로이 여행 후기

2.5 out of 5
윈게이트 바이 윈덤 트로이
2537 Rochester Ct, Troy, MI

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 180개 이용 후기 중 54개" "
평점 8 - 좋아요. 180개 이용 후기 중 51개" "
평점 6 - 괜찮아요. 180개 이용 후기 중 29개" "
평점 4 - 별로예요. 180개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 180개 이용 후기 중 21개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

bohyun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were very friendly and nice.
2023년 10월에 5박 숙박함
답변 제공: Management 님, 2023년 11월 1일
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests, and we are happy you were able to have a good night's rest.

10/10 - 훌륭해요

SUNG HUN

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 9일
Hello SHUNG HUN, thank you for your positive feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making everything possible to keep you happy and comfortable.

10/10 - 훌륭해요

vikrant

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
nice and clean good staaf
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Hello vikrant, thank you for your positive feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making everything possible to keep you happy and comfortable.

10/10 - 훌륭해요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests, and we are happy you were able to have a good night's rest.

8/10 - 좋아요

Ferris

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay. Jetted tub room was nice.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for your positive feedback on our hotel Ferris. We appreciate your valuable input and will take it into consideration for future improvements. We would love to see you back here in the future.

2/10 - 너무 별로예요

Mr.

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

2/10 - 너무 별로예요

Josh

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pros: Cheap, good location, good waffles at the breakfast. Cons: Our bathroom was gross. Dried blood in the shower and beside the toilet. The smell of cigarette smoke would waft through the room frequently despite it being a no smoking facility. In fact, we walked out of our room only to find a cigarette on the floor of the hallway. The walls are paper thin, so if you want to listen to guy in the room beside you cough up phlegm in the bathroom, this is the place for you! Check in wasn’t smooth. Had to wait 15 min for someone to go to the desk and check us in. The phone rang the entire time we waited and no one answered. If you’re looking for a cheap place to spend one night and don’t need to use the bathroom, this will probably work. Overall would not recommend.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Thank you for sharing your review and experience Josh. We appreciate your feedback and will pass your comments to the staff.

4/10 - 별로예요

Brent

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed there 5 nights and only had the "do not disturb" sign on the door knob the first night. In those 5 nights my room was never cleaned so i never got fresh bed sheets or clean towels. The 3rd day i noticed ants in the bathroom and told the front desk which he said he would have housekeeping clean and maintenance spray. None of this happened so i told the desk the 4th day which he replied with a similar response and there was a housekeeping lady there at the desk so he told her specifically to clean my room and still nothing happened.
2024년 2월에 5박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Dear Brent, I apologize that the quality of your room was not met with our excellence in service. Your comments are appreciated and taken into consideration as we continually update and improve.

8/10 - 좋아요

Mohamed

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not hold the specific room that I requested and that was available at the time of request and I ended up being surprised with that information when I arrived at the property, and was forced to settle for another room that was not as nice .
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Thank you for sharing your review and experience Mohamed. We appreciate your feedback and will pass your comments to the staff.

4/10 - 별로예요

Lee

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

4/10 - 별로예요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant had virtually no food. And no service. Room was beat up and cold. Could not get it warmn even after 1 hour runnig the heater
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 5일
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

6/10 - 괜찮아요

Matt

Updated, but overall dirty in all the corners and hard to reach areas. Hallway smelled like weed.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Dear Matt, I apologize that the quality of your room was not met with our excellence in service. Your comments are appreciated and taken into consideration as we continually update and improve.

10/10 - 훌륭해요

Sungyou

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
amazing hot tub room
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

4/10 - 별로예요

dale

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Thank you for sharing your review and experience Dale. We appreciate your feedback and will pass your comments to the staff.

4/10 - 별로예요

Miguel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel stated no smoking and newly renovated. However the only part of the hotel renovated was the lobby section. As soon as you walked up to the elevator. There was a horrible smell of marijuana and cigarette smoke. The elevator was old looking. Arriving at out floor the carpet was filthy and the hallway looked grimy. However the room itself was clean but again there were many patrons who were smoking. The smell had me choked up being a non smoker.There was nothing inside the refrigerator as we are accustomed to having at least complimentary water. Not even a coffee maker. The bathroom was outdated and old. The room had a widow overlooking the pool. There was a light post situated there that not even the curtain could block the bright light. It was like daylight in our room which was a big inconvenience.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Dear Miguel, our goal is to impress every guest that walks through our doors. Your feedback on where we fell short is essential to us, as it allows us to reflect and improve.

2/10 - 너무 별로예요

Karol

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room never got warm. The room was dusty needed to be vacuumed. When I arrived to my room a maintenance man was coming out. A few minutes later he knocked on the door to fix something in the bathroom. Bathroom had no towel racks. The hallway’s looked spooky.
답변 제공: Management 님, 2024년 3월 1일
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

8/10 - 좋아요

Jeff

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Smells like pot in the hallways. The lobby is nice but the rooms are dirty and had a funky smell. The beds are comfortable but the toilet didn’t flush waste away.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 26일
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

8/10 - 좋아요

Yannick

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 26일
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

8/10 - 좋아요

Jerry

2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Dear Jerry, it is wonderful to hear that your experience with us was great.

10/10 - 훌륭해요

Nada

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

10/10 - 훌륭해요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 15일
Dear Maurice, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

6/10 - 괜찮아요

Carlos 님, detroit

좋아요: 직원 및 서비스
Goof
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 15일
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

6/10 - 괜찮아요

Maurice

Elevator was out of service. The room had no “Do Not Disturb” door hanger. There was no remote for the TV. The breakfast had no hot water available unless it was by heating water in the microwave. The bathroom sink stopper didn’t work so I couldn’t fill the basin with water. I go every two weeks and every 2 weeks they take a $50 deposit that is not mentioned on the Expedia booking site.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 3일
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 편의 시설/서비스
The staff was extremely accommodating and kind. The hotel was clean. They’ve recently done some remodeling updates and it looked nice. The beds are only full size and firm but clean. The breakfast was mediocre, missing some proteins but had the standard waffles, cereal, toast and juice. The food was fresh and tasty. Overall, I was happy with the hotel for the cost of our stay and we would stay here again.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 3일
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

8/10 - 좋아요

Samantha 님, detroit

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Samantha, thank you for the time you have taken to share your opinion on this property.

8/10 - 좋아요

Uriel Alfredo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Congratulations to the people on the kitchen on the afternoon time, best food ever. thank you!
2024년 1월에 7박 숙박함
답변 제공: Management 님, 2024년 1월 22일
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

4/10 - 별로예요

Steve

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby is great. But as soon as you get to your room is like a renters special. Bathroom needs upgrades
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 22일
Dear Steve, our goal is to impress every guest that walks through our doors. Your feedback on where we fell short is essential to us, as it allows us to reflect and improve.

8/10 - 좋아요

Stacey

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price for a decent room. There were a few things that could use some repairs but overall was good. Would definitely stay again if needed.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 22일
Thank you for your positive feedback on our hotel Stacey. We appreciate your valuable input and will take it into consideration for future improvements. We would love to see you back here in the future.

10/10 - 훌륭해요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cory is the best
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 22일
Dear Maurice, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

10/10 - 훌륭해요

Tiffany 님, Hazel Park

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very pleasant
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 10일
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

6/10 - 괜찮아요

Iuliana 님, Medina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Comfortable beds
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 10일
Luliana, thank you for the time you have taken to share your opinion on this property.

8/10 - 좋아요

Tiffany 님, Hazel Park

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
It was nice except the manager kept calling me accusing me of smoking in the rooms when I told him it wasn’t me he barged into my room to inspect this happened for 3 days in a row. It wouldn’t have been an issue if I was actually a smoker. That part was very frustrating during a horrible time of being homeless and away from my children so I
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 10일
Thank you for sharing your review and experience Tiffany. We appreciate your feedback and will pass your comments to the staff.

10/10 - 훌륭해요

Tiffany 님, Hazel Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 15일
Hello Tiffany, thank you for your positive feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to doing everything possible to keep you happy and comfortable.

8/10 - 좋아요

Nadim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent hotel with clean and nice rooms.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 2일
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

6/10 - 괜찮아요

Raymond

아이를 동반한 가족 여행
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 2일
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

10/10 - 훌륭해요

Richard

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 2일
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

8/10 - 좋아요

bruce

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 2일
Hello Bruce, thank you for your positive feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making everything possible to keep you happy and comfortable.

10/10 - 훌륭해요

Maurice

..............
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 23일
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

8/10 - 좋아요

connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Managementent 님, 2023년 12월 11일
Thank you for your positive feedback on our hotel Connie.

10/10 - 훌륭해요

Bruce

출장 여행
Happy place
My favorite place to stay when in town for business. Very friendly staff. I want to give a shout out to the gentleman with the beard who already anticipated my check in last night and had everything ready to go.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 8일
Hello Bruce, thank you for your positive feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making everything possible to keep you happy and comfortable.

8/10 - 좋아요

Gilberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
like the extensive renovations done since i was there last. i book an handicap room, receive a text on late afternoon that did not have an handicap room available
2023년 12월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 6일
Thank you for sharing your review and experience Gilberto. We appreciate your feedback and will pass your comments to the staff.

2/10 - 너무 별로예요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 6일
Jeremy, thank you for the time you have taken to share your opinion on this property.

10/10 - 훌륭해요

Bruce

출장 여행
Very nice comfortable place
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Dear Bruce, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

2/10 - 너무 별로예요

Thomas

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
overall property was adequate. When we got into our room, the smell of marijuana was horrible. I called front desk they offered to move our room, but we were in bed and very tired. The next day I asked for a refund, and they said because I booked through Expedia, they had no control, so beware booking through Expedia. The morning manager said it wasn't the hotel's "problem" if guests smoked in building, even though it is against the law. The fire department should have been called. You are required to pay a $50 deposit to prevent you from smoking in rooms or stealing towels! In the morning of departure, the hallway had such a strong smell of marijuana, our eyes were burning. Please do not stay at this hotel
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

6/10 - 괜찮아요

Carla

좋아요: 직원 및 서비스
Rooms are decent for the price. Plumbing was poor in this room.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Carla, thank you for the time you have taken to share your opinion on this property.

4/10 - 별로예요

Ellen

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility is very tired in general. The common areas were cold, as was our room at first. There was a constant noise during the night of a machine running, so not very restful. In the morning we had the included breakfast which was sparse AND THE COFFEE WAS COLD!!! It seemed that the staff just barely knew their jobs. We only needed a brief overnight stay and so it fulfilled our need in that way but I cannot recommend it, nor would I be a repeat customer. It needs either more attention, or to close down.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Dear Ellen, I apologize that the quality of your room was not met with our excellence in service. Your comments are appreciated and taken into consideration as we continually update and improve.

6/10 - 괜찮아요

Zusroon

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Thank you for sharing your review and experience Zusroon. We appreciate your feedback and will pass your comments to the staff.

8/10 - 좋아요

Francene 님, Sault Ste. Marie

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 23일
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

6/10 - 괜찮아요

Dean

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
T.V. didn’t work had to change rooms
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 23일
Thank you for sharing your review and experience Dean. We appreciate your feedback and will pass your comments to the staff.

6/10 - 괜찮아요

MELANIE

단체 여행
별로예요: 숙박 시설 상태 및 시설
Husband repaired the shower. Corrosion and rust present on all fixtures.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 21일
Melanie, thank you for the time you have taken to share your opinion on this property.