리셉션

레드 루프 인 디트로이트 메트로 에어포트 - 테일러 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 237개" "
평점 8 - 좋아요. 1000개 이용 후기 중 322개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 163개" "
평점 4 - 별로예요. 1000개 이용 후기 중 126개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 152개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the price
2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 17일
Hello Tanya,Thank you for your review of our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We are elated to see that you found the pricing of your room to be the highlight of your stay. At Red Roof, we strive to provide our guests with convenience and comfortability, so we are happy that was achieved with you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Luis Gerardo

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible lugar, sucio, mal olor, inseguro. Estuve 8min en la habitación, preferí perder el dinero que dormir ahí. No vayan a este lugar, las fotos son un engaño.
2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 18일
Hola Luis,Nos decepciona saber que consideró que nuestro Red Roof Inn Detroit Metro Airport - Taylor no era un reflejo de lo que se anunciaba, que estaba sucio y que enfrentó problemas de seguridad mientras estuvo con nosotros. Por lo general, esto no es algo que nuestros huéspedes experimenten y por ello nos disculpamos. Sin embargo, le agradecemos que nos informe sobre esto, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Esperamos que tengas un buen día.Muy atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist

10/10 - 훌륭해요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got to love the price
2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 17일
Thank you for reviewing our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR, Tanya. We are elated to have served you and to have been able to present you with a pricing that was convenient to your needs. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Ebony N

좋아요: 직원 및 서비스
The sheets were not changed and were dirty
2024년 3월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 3월 10일
Hey Ebony,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's disheartening to hear that you encountered unclean sheet on your bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that this isn't the level of service that Red Roof stands for and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Stephanie J

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unclean conditions, overall poor condition. We did not stay here.
2024년 3월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 4일
Dear Stephanie, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the property not being up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Britney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty… smoke smell…have to leave in the middle of the night… wouldn’t recommend
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 27일
Hello Britney,Thank you for writing to us about your recent stay at our hotel Red Roof Inn Detroit Metro Airport - Taylor. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Trevon 님, Detroit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 27일
Hello Trevon, The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sheila

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never book there again they nasty got roaches TVs don't work bathroom f***** up I wouldn't tell nobody to go there ever
2024년 2월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 24일
Thank you for taking a moment to leave a review, Sheila. The staff and I at the Red Roof Inn Detroit Metro Airport - Taylor were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the faulty TV and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

10/10 - 훌륭해요

Alexandre

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 14일
Dear Alexandre,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - 별로예요

Alexandria

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty first room had broken glass all over and none of the lights work the other room they flipped the sheets inside out and were not washed
2024년 2월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 11일
Dear Alexandria, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the issue mentioned with the lights along with the other concerns highlighted. I will be sharing your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - 별로예요

Samuel

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice . Water was good and hot for the showers. Room was nice and warm.Room's were dirty carpet wasnt vacuumed. Any of the non carpeted floors were dirty also. Alot of shady characters hang out around there. Stayed there Sat and Sunday . Sunday the coffee wasn't made till 9;45 . But you get what you pay for and it was cheap .
2024년 2월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 5일
Dear Samuel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's great to read that you were pleased with the hospitality of our staff and the comfortability of your room. However, you mentioned that the uncleanliness of the floor and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Ryan 님, Lake City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was ok
2024년 1월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 1일
Thank you, Ryan, for telling us about your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I am glad you found your experience to be okay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Sean

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nope.
Didn’t feel like a very safe area. Lots of garbage outside. Coffee machine was “down” two mornings in a row. Room was not decorated as pictured. Had to fix chain in toilet after every use to prevent it from continuously running.
2024년 1월에 4박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 22일
Dear Sean,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional coffee machine, the lack of cleanliness of the location and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Theodore

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They never cleaned our rooms even after we asked. We had to purchase towels so we could take showers. The remote didn’t work on the television, they didn’t have a replacement, and they couldn’t fix it. Both rooms smelt like marijuana! It was the worst six days!
2024년 1월에 5박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 17일
Dear Theodore,We are sorry to hear your recent experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Maryann

2024년 1월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 17일
Hello Maryann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Justin H

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price its not bad
2023년 12월에 3박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 14일
Dear Justin H,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. It’s great to hear that you found our property to be cost efficient. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A water main broke , so their was no water untill the evening. However, the dresser drawers were broken, .
2024년 1월에 3박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 11일
Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the dresser draws and having no water until evening due to broken water main. We will take your comments into consideration and shared with management to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Che

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 6일
Thank you for taking a moment to leave a review, Che. The staff and I at the Red Roof Inn Detroit Metro Airport - Taylor were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

8/10 - 좋아요

Ebony N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 29일
Dear Ebony,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 - 별로예요

Ratanond

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 28일
Hello Ratanond, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PADUCAH and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Fnu

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst
2023년 12월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 24일
Dear Value Guest, Thank you for taking the time to tell us about your experience at the . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

4/10 - 별로예요

Armone Arnold

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled like cigarette smoke. There were dirt stains and cigarette burns on the “clean” linen and towels. The tub had plenty of rust spots.
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 24일
Dear Armone, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the lack of cleanliness you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours, Red Roof Management

2/10 - 너무 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 24일
Hello Peter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room had an odor when we entered. Several flies were in the bathroom - looked like something was not right with the bathtub. My 16 year old son was so against staying we checked out before going to sleep and just drove home.
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 18일
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and all the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid.
Hotel did not have my reservation to begin with. Ended up not staying the night because hotel was in terrible condition. Room was borderline uninhabitable.
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 14일
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - 별로예요

Deborah

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 14일
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

Zixin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 12일
Hello Zixin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stains on chairs certins and carpet burn holes in the pillows and fixed holes in walks that are not painted or leveled
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 16일
Dear Anthony,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit Metro Airport - Taylor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as there were stains on the chairs, the pillows had burnt holes and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Katherine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 15일
Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Sai Pradyumna

2023년 12월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 25일
Hello Sai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

2/10 - 너무 별로예요

kaila

2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 25일
Hello Kaila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Chelsea

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Hello Chelsea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Jonas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Power went out, room wasnt clean, sheets had a used appearance.
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Dear Jonas, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room along with the issue highlighted with the power. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - 별로예요

Jiyun

2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 10일
Hello Jiyun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Richard

2023년 11월에 3박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 29일
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

owen

좋아요: 청결 상태, 편의 시설/서비스
Nothing
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 8일
Dear Owen, We at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding detail comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

jenn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole place is run down and in need of a deep deep deep cleaning, dusting, bleaching and carpet cleaning. The room had a smell, the the door handle was loose. All the walls were dirty. The bathroom looked like it hadnt been cleaned before we checked in. There was about a1/4 inch of toilet paper in the bathroom. The bed had stains in the blankets and sheets. There was candy wrappers from places weve never been too on the floor. The tv had a 1/3 of the screen that was green. Some of the power outlets did not work. One of the beds was so uneven it sloped downhill. It was also super soft. The other was firm and springy. Overall. As a place to sleep for 2 nights it was tolerable. But we wont stay there again.
2023년 11월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 7일
Thank you, Jenn, for telling us about your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I am disappointed to hear that you were unsatisfied with the upkeeped condition of the property and the lack of cleanliness in the hotel, the odor you encountered and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

JEREMY

좋아요: 청결 상태, 직원 및 서비스
Front desk was very helpful and attentive. Bathroom ceiling is falling apart and needs repai
2023년 10월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 1일
Dear Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our front desk staff to be very helpful and attentive. However, I sincerely apologize for the situation you mentioned regarding the bathroom. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Got The Job Done "OK"
Place was totally fine for the $50 charged for a last-minute room near restaurant and the airport. Service was good. People were capable. No complaints there. My only complaint was that I personally find the smell of bleach and other toxic chemical hotel cleaners to be totally disgusting and completely suffocating, so that is why I rated them lower than I would have otherwise. I tried to open the windows as soon as I walked in the room, but could not. They also don't recycle garbage on this property, but then again, no one in the US seems to recycle garbage, so nothing new there. I'd stay again, all-in-all. It got the job done.
2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 30일
Dear Anne, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. It's good to hear that our hotel met your needs, you found our customer service to be good, and the other kind remarks highlighted. However, the issues you’ve brought to our attention pertaining to the odor and the situation regarding the garbage are truly regrettable. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with.We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Richard

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Hard to open the entry door. Could not get a/c or heat to work. No way to stop water from draining in the bathtub. Poor handicap features. The hold bars are too low for one taking a shower. I am 6’1”. The hold bars are fine for someone taking a bath. Table lamp worked but sans lamp shade. Hot running water, TV, bed, chair up to par. Choice of TV channels pretty dismal. This was in 1st floor handicapped room 122.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 30일
Hello Richard, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. The issues you’ve brought to our attention regarding the faulty entry door and A/C unit, the conditions of the bathtub you mentioned, the Tv channel options not being to your liking, and the other highlighted concerns are truly regrettable. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience. Please accept our apologies for the impact these issues had on your stay. We have brought your feedback to the higher level of management to have your claims investigated. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Thank you again for sharing your concerns and we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours, Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

Ayman

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 30일
Dear Ayman,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience resulting in a 2/5 score. In the future, please consider adding additional comments of your stay to your survey to let us know what we’re doing well and where we can improve. Thank you again for your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and value!
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 29일
Dear Christine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am glad to read that you found our location and the value of our hotel to be great resulting in a 5/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front staff is great John on there housekeeping staff was great getting our room done
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 25일
Hello Diedre,It's great to see that the service provided by both our housekeeping and front desk staff met your expectations and prompted your 5/5 score. At Red Roof guests satisfaction is one of our main priorities and it seems that was achieved for you. Thank you for choosing Red Roof Inn, Diedre. We hope to see you again at our Red Roof soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Saleh

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was told to book another room even tho I had already booked one. I can’t check in to two rooms at once that would be a waste. I requested a refund for one night thru u guys and the hotel. The hotel was not worth it was dirty and stains every where. I use this app almost twice a week every week and I still got screwed out my money
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 19일
Dear Saleh,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding booking, your refund request, and the other highlighted concerns. As it relates to a refund, Please feel free to reach out to your original booking source for further information.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

Kevin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 17일
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 27일
Hello Deidre,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This ain't right!
Nice until I looked in the tub and the drain was full and dirty I didn't want to take a shower because I thought dirty might give me a foot infection! Hey what can I say about spending $70 for one night when I could have slept in my car.
2023년 9월에 1박 숙박함
답변 제공: Sharma Rediresponse Specialist 님, 2023년 10월 15일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations due to the clogged tub drain you mentioned, the cleanliness not being up to your standards, and the other highlighted issue. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Madeleine

2023년 10월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 31일
Thank you, Madeleine, for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 8일
Hello Deidre,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 7일
Hello Deidre, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist