외관

레드 루프 인 & 스위트 레이크 오리온/오번 힐스 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1002개 이용 후기 중 181개" "
평점 8 - 좋아요. 1002개 이용 후기 중 302개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 199개" "
평점 4 - 별로예요. 1002개 이용 후기 중 136개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 184개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

April

2024년 1월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 21일
Thank you for taking a moment to leave a review, April. The staff and I at the Red Roof Inn & Suites Lake Orion/ Auburn Hills were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Trash! Bed bugs! No towels, not clean Stay away
2024년 1월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 28일
Dear Andrew, We are sorry to hear about your recent experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the cleanliness of our hotel, multiple encounters with pests, and the other highlighted concern. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pros: Check in was fast and easy. I was able to park my car very close to my room. We didnt have any issues with staff or other guests. It was about a 10 minute drive to Great Lakes Crossing. Room was clean. Cons: Everything was fair for the low price we paid but the room was outdated, some poorly done drywall repairs, no artwork on the walls etc. Also, the walls are thin so as people were getting up in the morning it was pretty loud. It didn't bother us but could be an issue for someone needing to sleep in. The noise started around 7am. We did not use the pool or other hotel amenities to comment.
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 22일
Dear April, Thank you for your review and your scoring regarding your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We are happy to hear check in was fast and easy, we were in convenient proximity to Great Lakes Crossing and you were able to park your car close to your room. Our apologies for the thin walls, outdated room and poorly done drywall you mentioned. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better here at Red Roof. Please know you are a valued guest, and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Red Roof Management

10/10 - 훌륭해요

WENDY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to where we needed to be and a good price but was not very clean
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 21일
Thank you for taking a moment to leave a review, Wendy. The staff and I at the Red Roof Inn & Suites Lake Orion/ Auburn Hills appreciate your 5/5 score following your stay. I am happy that our location and good prices pleased you. However, you stated that the cleanliness was not to your standards. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 - 좋아요

Jeremy

단체 여행
좋아요: 편의 시설/서비스
2023년 12월에 5박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2024년 1월 9일
Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Robin

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting! I was scheduled to stay at this property for 7 days. It is in my hometown and I knew going in it was going to be a more "budgety" hotel from growing up nearby. The exterior and lobby looks in ok shape. The room was beyond disgusting though. I checked in super late on the first day and was greeted by a very smelly room. It says it is non-smoking, but smells as if it was a smoking room for the last 20-30 years and the smell is permeating throughout all the walls, carpet, and furniture. There were only like two thin sheets on the bed (not even a thicker blanket- which is helpful in Michigan during the fall/winter). The only way to stay warm was the outdated heater, which added more offensive smells to the room. The two sheets that were on the bed were heavily stained with brown and yellowed stains. The grossest aspect of the room is that there were (what appeared to be) bodily fluids all over the artwork, walls, and other surfaces in the room. It honestly just looked as if the room just had the garbage can cleaned out and then was sold to the next customer. I checked out the next morning and went to a different hotel. The room was not similar to what was pictured either. Only the last two images captured in the 31 photos showed a room that was similar to mine. The other images of rooms that were the same type as mine look much more like what I was expecting.
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 5일
Dear Robin, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Rebecca

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We reserved a room for our daughter and her family. The halls had a chemical smell and the room was dirty. Toenails by the bed and poopy underwear stuffed in the Kleenex holder in the bathroom. People smoking in parked cars. Absolutely horrific. When my daughter complained to the front desk, nothing done to even try to make it right. Terribly disappointed.
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 11월 25일
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, the odor you encountered and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Muhammad

2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 19일
Hello Muhammad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Jodi

단체 여행
별로예요: 청결 상태
It wasn't dirty just not clean open bar of soap in shower and floor around toilet not clean needs tlc
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 1일
Dear Jodi,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry your stay fell short of your expectations due to the cleanliness of the shower and floor around the toilet not being to your liking. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Fred

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 10일
Thank you for taking a moment to complete our survey, Fred. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Steven

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Would never stay there again or recommend to anyone
2023년 9월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 9월 26일
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel nightmare
Hotel room wasn’t clean at all. There was hair in our hand towel, spiders and bugs everywhere, and stains on the comforter. Overall was not worth the stay.
2023년 9월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 9월 26일
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I was saddened to read that your stay fell short of your expectations due to the insects you reported and unclean state of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Ramon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think that everyone here was friendly and willing to go an extra mile... thank you guys, Ramon, from WI.
2023년 9월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 22일
Dear Ramon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am glad to read that you were pleased with the friendliness of the staff and how willingness they are, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No complaintsp
One night stay, under remodeliztation. No complaints
2023년 9월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 11일
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills, Gary. I happy we earned your 5/5 rating. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

4/10 - 별로예요

Chad

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waited 15 mins for someone to come to the front desk, the lobby phone did not work so the sign stating “Dial Zero if no one is at the front desk” was pretty pointless. Room was what it was, slept on top of the blankets as we did not want to crawl into the bed, bathroom sink tap sprayed water everywhere, shower faucet dripped and the tub was gross (Covered in black stuff). Parking lot had a bunch of cars in it with flat tires, found that quite odd. We booked it for a concert and knew it would not be a Hilton or something like that but it was pretty bad. Have stayed at Red Roofs before and this one was by far the worst. Only saving grace for us with this hotel is the location served us well.
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 3일
Hi Chad,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I'm glad you took liking to our hotel's location. However, please accept our most sincere apologies for the time you had to wait before being checked-in. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Shayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience ever.
Absolutely disgusting. Bugs everywhere. Smelled like ammonia. Rat poop. We checked in and immediately checked out. Will be asking for a full refund.
2023년 8월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 2일
Dear Shayne,We are sorry to hear your recent experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Mark

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely a trashy place
2023년 8월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 8월 29일
Hello Mark,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the uncleanliness of the property. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In the future, should you encounter any issues with us, please contact the front desk in an effort to ensure your satisfaction in real time.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

2/10 - 너무 별로예요

Jesus

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here
2023년 8월에 6박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 26일
Hi Jesus,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Zivka

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 8월 29일
Hello Zivka,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I were disappointed too see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Philip

2023년 8월에 3박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 16일
Thank you for rating your recent stay, Philip. Everyone here at the Red Roof Inn & Suites Lake Orion/ Auburn Hills was happy to see we earned your 3/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Diana

2023년 8월에 2박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 16일
Thank you for rating your recent stay at Red Roof Inn & Suites Lake Orion/ Auburn Hills, Diana. Red Roof values you as a guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty. The whirlpool tub in the room was disgusting and didn’t work. Bathroom dirty. No water pressure in shower. Bugs in shower. They don’t even give you a blanket. They literally have a sheet as a blanket on the beds. Towels were mildew smell like they sat in the washer too long. Dirty washcloth in the drawer. The room clearly wasn’t cleaned properly before check in. Would not recommend
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 20일
Hi Jennifer,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Lake Orion/Auburn Hills. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room's cleanliness, pests encountered and other highlighted concerns. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Jenna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed the night for a concert at Pine Knob. Overall, good stay and area. There is a restaurant right next door. Beds we’re comfortable but the only blanket on the bed was super thin and we did get a little cold. If you do stay here, bring an extra blanket. I wouldn’t choose to stay here longer than a night.
2023년 8월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 19일
Dear Jenna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. However, I sincerely apologize for the situation you mentioned regarding the blanket and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

2/10 - 너무 별로예요

Kaylee

2023년 8월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 16일
Thank you for taking a moment to complete our survey, Kaylee. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Sharon

2023년 8월에 1박 숙박함

4/10 - 별로예요

Tiffany

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not well kept or cleaned.
2023년 8월에 5박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 12일
Dear Tiffany,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/Auburn Hills. I am saddened to read that your most recent experience with us did not meet your expectations due to the situation you described regarding the upkeep of the property and the lack of cleanliness. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Roman

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 12일
Hello Roman, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the best deal of the week by far. Large room, great check in. Nice pub across the parking lot. Would definitely stay again
2023년 8월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 8월 4일
Dear Robert,The team and I are happy to read your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS was a good one as seen in your perfect scoring. You highlighted your room was spacious and check in was great. Know that your voice is of tremendous importance to us and we value your comments which has helped us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 - 괜찮아요

Synthia S

가족 여행
좋아요: 청결 상태
Rooms have been updated fairly recently, but hallways and stairwells were old and not the cleanest. Staff was very helpful and friendly.
2023년 7월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specalist 님, 2023년 7월 31일
Dear Synthia, Thank you for your feedback following your recent stay with us at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. It was great to read you liked our fairly updated rooms and our helpful and friendly staff. The hallways and stairwells though were not clean to your liking. Feedback from our guest is always welcome as we aim to continuously improve.Thank you for sharing your comments.Best Regards,Kerry-LeeRediResponse Specalist

2/10 - 너무 별로예요

Jon

2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 22일
Hello Jon, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

Wade

Very run down
2023년 7월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 29일
Hi Wade,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Lake Orion/Auburn Hills. We sincerely appreciate your comments and we're very disappointed you were unhappy with your experience. You indicated that you were unsatisfied with the upkeeped conditioned of the property. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

8/10 - 좋아요

Sheri

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice stay. Affordable.
2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 7월 26일
Dear Sheri,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. It's great to hear that you found your stay to be nice and affordable resulting in a 4/5 score.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Robert

2023년 7월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 12일
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 - 너무 별로예요

Nathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
SUB STANDARD!
Very sub standard. Never anyone on the desk. Room not clean, Shower sucked, half roll toilet paper, had to go to walmart to buy more because no one on desk to ask for more. Also had to buy ant traps because our was over taken by ants. Had to actually through half of our food away because of the ants. We will never again stay at a red roof inn. They didn't even have a breakfast bar the whole time we were there.
2023년 7월에 5박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 31일
Dear Nathan,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean state of the room and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day. Sincerely,Dannielle Red Roof Management

2/10 - 너무 별로예요

Jo Anne

2023년 7월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 8월 7일
Thank you for taking a moment to leave a review, Jo Anne. Myself and the staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice for the price, will definitely stay here again!
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Danielle

2023년 6월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 28일
Thank you for taking a moment to leave a review, Danielle. Myself and the staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 28일
Thank you for taking a moment to leave a review, David. Myself and the staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills appreciate your 8/10 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle RediResponse Specialist

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was filthy dirty. No staff at desk for help. The offered lobby coffee and did not provide it.
2023년 6월에 5박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 27일
Dear William,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry for any inconvenience caused due to the cleanliness of our hotel not being up to your standards, the lack of coffee in the lobby when you needed it, and the other highlighted concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

John

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don't Stay Here
This property is undergoing renovations and the room we stayed in on the ground floor was not ready for occupancy. The ceiling had been patched (badly) and there was only one light for the room, other than two table lamps. It was very noisy well into the night and there was a police raid on our last night. No kleenex were available, so we were given extra toilet paper!
2023년 6월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 12일
Hi John,Thanks for telling us about your stay following your stay Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am disappointed that due the renovations you had a less that ideal experience. You indicated the ceiling had been patched, there was only one light for the room, you encountered some noise disturbance amongst other hinderances. Let me humbly apologize for the impact this had. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wish there were garbage cans in there, especially in the bathroom.
2023년 6월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 26일
Dear Sara,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We appreciate your 4/5 score. However, it's saddening to hear that your stay fell short due to the missing trash cans. Please know that we value your business and will take your comments into consideration in an effort to improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

10/10 - 훌륭해요

Geoffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Shower was loud and pressure was weak. Door was open when we got there and TV was on but not working. bathroom door handle was installed backwards and would not close completely. entire floor shook when people walked by the room at any time. (I thought someone was bouncing on the bed but I could not see them)
2023년 6월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 22일
The team at our Red Roof Inn & Suites Lake Orion/Auburn Hills would like to thank you for sharing your feedback with us, Geoffrey. We were pleased to read that we earned your perfect score. However, you shared various downsides, such as the faulty TV and the incorrectly installed bathroom door handle described. As such, I ensured that your feedback was shared with the management team in an effort to have them rectify these issues.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Faithfully,XaoRediResponse Specialist

2/10 - 너무 별로예요

todd

2023년 6월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 22일
Hello Todd,Your review of the Red Roof Inn & Suites Lake Orion/Auburn Hills was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was spacious and clean. Bed was comfortable. Walls were thin. Check in/out was quick.
2023년 6월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 26일
Dear Elizabeth,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We appreciate your 4/5 score and mention about our spacious and clean rooms with comfortable beds. However, the thinness of the walls may have hindered a great stay. Please know that we value your business and will take your comments into consideration in an effort to improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were holes in the wall, stains on the furniture and bed. I left early to find another hotel
2023년 6월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 9일
Thanks for sharing your feedback with us, Jennifer. The team at our Red Roof Inn & Suites Lake Orion/Auburn Hills was saddened to see that we failed to provide you with a satisfactory stay. You stated that the stained furniture and beds, along with the holes in the wall hindered your stay. However, based on investigations done by the property, they stated that neither of these were the case.Thanks again for sharing. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

2/10 - 너무 별로예요

Joseph

2023년 6월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 26일
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills and I are sadden by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 - 별로예요

Steve

연인과의 여행
별로예요: 직원 및 서비스
My wife and I thought we would try it because it was close to relatives for a Graduation party. Never again. There are 5 very unsavory characters lurking outside smoking and looking very suspiciously shifty, and extremely guilty until after 10 P.M. - both nights - same guys. One fellow in the morning was bending over talking to himself in his shiny reflection of a truck's bumper. When he saw us, he would act like he was talking to someone on the phone ( still bent over smiling into the bumper ! ). The hallway carpet is very old and worn, and the halls have not been cleaned or even vacuumed. Next time we will go to another Hotel.
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 5일
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/Auburn Hills with us, Steve. I am sorry that your experience did not meet your expectations. You stated that you were uncomfortable with persons on the premises. This, along with the old and worn hallway carpet mentioned and the other highlighted issues hindered your stay. As such, your feedback may be taken into consideration going forward.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future endeavors.Very truly yours,XaoRediResponse Specialist

8/10 - 좋아요

WILLIAM

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk attendant was very helpful. Trailer parking limited.
2023년 5월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 29일
Thanks for sharing, William. Our team at the Red Roof Inn & Suites Lake Orion/Auburn Hills was pleased to see that our helpful desk attendant earned your 4/5 score. However, you stated that the trailer parking was limited, which hindered your experience.Thanks again for sharing with us. We would love to host you again in the future.Best wishes,XaoRediResponse Specialist

8/10 - 좋아요

Lana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was good
2023년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 5월 24일
Dear Lana,Thank you for your participation in our guest survey and sharing your feedback regarding your recent stay with us. We at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS are happy to have earned your 4/5 scoring. We strive to provide all the comforts of home and it’s great to have achieved that with your visit as you stated your stay was good. Please know we appreciate your business and value you as our guest.Thank you for sharing your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Kerry-LeeRediResponse Specialist

8/10 - 좋아요

Joseph

좋아요: 직원 및 서비스, 객실의 편안함
You get what you pay for
It is a basic, no frills room. It was convenient for our use and reasonably priced. Our room was clean and pleasant, but the overall look of the hotel needs some updating.
2023년 5월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 12일
Hello Joseph,I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am delighted that our location was convenient for you, our room was clean and reasonably priced. I see your concern in relations to the property needing some updates. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist