테라스/파티오

소네스타 ES 스위트 디트로이트 워런 여행 후기

3 out of 5
소네스타 ES 스위트 디트로이트 워런
30120 N Civic Center Drive, Warren, MI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 489개 이용 후기 중 227개" "
평점 8 - 좋아요. 489개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 489개 이용 후기 중 53개" "
평점 4 - 별로예요. 489개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 489개 이용 후기 중 42개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Juricia

좋아요: 직원 및 서비스
Didn’t like the pillows
2024년 4월에 1박 숙박함
답변 제공: Elainda 님, 2024년 4월 25일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you.

10/10 - 훌륭해요

Renate 님, Charlotte

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Customer Service! Great hotel when visiting my hometown Detroit. Agents Aramis and Ke-Ke were the BEST! Safe, quiet, and my Queen suite was clean and perfect for my stay! Definitely will reside in Sonesta for future travel! Strongly recommend!
2024년 4월에 4박 숙박함
답변 제공: Elainda 님, 2024년 4월 25일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 - 훌륭해요

Nakita

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly here
2024년 3월에 5박 숙박함
답변 제공: Elainda 님, 2024년 4월 9일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 - 훌륭해요

Nakita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Elainda 님, 2024년 3월 28일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The stuff was great the location was good and the police department right next door was nice
2024년 3월에 3박 숙박함
답변 제공: Elainda 님, 2024년 3월 27일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 - 좋아요

Renata

2024년 3월에 1박 숙박함
답변 제공: Elainda 님, 2024년 4월 9일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 - 좋아요

Quentin

2024년 2월에 1박 숙박함
답변 제공: Elainda 님, 2024년 3월 27일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 - 괜찮아요

Annabel

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
Room was dusty, found money on the couch. Blood on cover.
2024년 2월에 2박 숙박함
답변 제공: Elainda 님, 2024년 2월 19일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Warren, MI
It's a very nice hotel. I only wish that it would have been spring or summer so I could have enjoyed the outside amenities.
2024년 1월에 2박 숙박함
답변 제공: Elainda 님, 2024년 1월 24일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 - 훌륭해요

Qunnique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Elainda 님, 2024년 1월 17일
We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Tamakio

2023년 12월에 2박 숙박함
답변 제공: Elainda 님, 2024년 1월 17일
We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Victoria

2023년 12월에 3박 숙박함
답변 제공: Elainda 님, 2024년 1월 3일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you.

8/10 - 좋아요

Chery

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Patrick at the front.desk more than welcomed us on Christmas Day. He was very helpful and very informative..Stacy at the breakfast bar the next morning was so kind to leave the food out a little longer because we almost missed the 9:00 cutoff. Would definitely stay there again
2023년 12월에 1박 숙박함
답변 제공: Elainda 님, 2023년 12월 28일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 - 훌륭해요

Diamond

2023년 12월에 2박 숙박함
답변 제공: Laina 님, 2024년 2월 7일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 - 괜찮아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The customer service is excellent. The suites are older.
2023년 12월에 5박 숙박함
답변 제공: Elainda 님, 2023년 12월 20일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 - 너무 별로예요

Abriya

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very out dated the pillows had rips in them the couch was stained
2023년 12월에 1박 숙박함
답변 제공: Elainda 님, 2023년 12월 20일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Tracey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 12월 14일
Thank you for the great review! We hope to see you again soon!

10/10 - 훌륭해요

Ondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy to use
2023년 12월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 12월 14일
Thank you for the 10 out of 10! We hope to see you again soon!

10/10 - 훌륭해요

Saleena

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very good hot breakfast
2023년 11월에 2박 숙박함
답변 제공: Laina 님, 2023년 11월 21일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 - 괜찮아요

Todd 님, Winter Haven

2023년 10월에 2박 숙박함
답변 제공: Laina 님, 2023년 11월 16일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

4/10 - 별로예요

Sharnekii

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Even though I have stayed in these hotels before this one was probably the most disappointed. The room was not very clean the towels were hard there was hair in my tub and it smells like cigarette smoke all throughout I was leery about getting in the shower because of the mold underneath the the products. The TVs did not work well only got a few channels and they were fuzzy not HD as stated. The staff was very nice even the maintenance man I came to help me in the middle of the night.
2023년 11월에 2박 숙박함
답변 제공: Laina 님, 2023년 11월 14일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, quite and friendly. Rooms were great actually had a balcony very nice ..
2023년 11월에 3박 숙박함
답변 제공: Laina 님, 2023년 11월 14일
We are so happy to hear you had a great stay with us. Thank you for your positive feedback.If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

2/10 - 너무 별로예요

Jennica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Stay
They’re were bets in the entire room. Informed housekeeping and they were to send maintenance and they never arrived.
2023년 11월에 1박 숙박함
답변 제공: Laina 님, 2023년 11월 14일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 - 좋아요

Andrew

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Nice accommodations but room not clean
2023년 10월에 3박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
Thank you for lodging with us, I do apologize for any inconvenience you may have experienced.

4/10 - 별로예요

Sajan

가족 여행
Filthy. That is the word.
2023년 9월에 1박 숙박함
답변 제공: Laina 님, 2023년 10월 17일
Thank you for your feedback. I apologize if the room did not meet your standards. We value your opinion and hope you decide to stay with us again.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room wasn't even available
2023년 10월에 1박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
We are so sorry to hear your room wasn't ready upon arrival.If you have any additional comments to help us improve, please do not hesitate to contact us. Sincerely,Elainda McClainelainda.mcclain@sonesta.com

2/10 - 너무 별로예요

Matthew

2023년 9월에 3박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
We are so happy you stayed with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Hope to seeing you again! Sincerely,Elainda McClainelainda.mcclain@sonesta.com

4/10 - 별로예요

Linda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was pretty tight for the three of us staying for two nights. Disappointed there was no housekeeping during the stay and if you wanted fresh towels, you had to bring the dirty ones to the front desk to exchange it. The hotel didn’t have the linens and pillow for the pull out sofa in the room and I had to call to have them bring it to the room. I should have looked at how many towels were in the room before I called but there was only two body towels. Good thing we packed our own towels. But just saying, if the room can have 4 guests, at least have enough towels. The room had a weird odor and the bed was not comfortable. Just so disappointed in this stay. We only used the room to come back and sleep since we were mostly out with family. The only thing good was probably the front desk lady, she was nice. But never again staying there. Overall, the room needed an update on the furniture and the room needed some deep cleaning.
Furniture was peeling and needs to be replaced.
The dust in the phone when I had to call the front desk. Gross.
2023년 10월에 2박 숙박함
답변 제공: Laina 님, 2023년 10월 17일
Thank You for your feedback. I would like to apologize for the conditions of your room upon arrival, and not having the accommodations needed in room prior to requesting. We hear your concerns and we will be renovating soon and would love for you to come back and stay with us.

2/10 - 너무 별로예요

Farid

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not to the standards of most Sonesta hotels
2023년 10월에 4박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
We are so sorry to hear you had an unpleasant stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us.

10/10 - 훌륭해요

Pavel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely recommended.
Wonderfull suite, spacious, comfortable. Only drain in shower/tub did not work well and after shower it was draining whole night.
2023년 9월에 13박 숙박함
답변 제공: Laina 님, 2023년 10월 17일
Thank You for your feedback! I apologize for the slow drain, and hope that won't stop you from visiting us again.

8/10 - 좋아요

Virginia

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elainda McClainelainda.mcclain@sonesta.com

10/10 - 훌륭해요

Amina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,

10/10 - 훌륭해요

Kandace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
Thank you for staying with us. We look forward to you returning soon.

4/10 - 별로예요

Ava

단체 여행, 아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was very nice but the room was dirty and old and did not look like the photos when booking. The couch was so gross we didn’t feel comfortable using the pull out. It smelled bad and was overall just grimy. We would not stay there again.
2023년 9월에 1박 숙박함
답변 제공: Laina 님, 2023년 11월 14일
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

KASHUN E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet safe facility. Very helpful and friendly staff
2023년 9월에 4박 숙박함
답변 제공: Laina 님, 2023년 11월 12일
Thank You for lodging with us! We hope to see you again soon.

8/10 - 좋아요

Safaa

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 13일
Thank you for the great review! We hope to see you again soon!

10/10 - 훌륭해요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 11일
Thank you for the great rating! We hope to see you again soon!

10/10 - 훌륭해요

Tamasha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 11일
Thank you for the perfect review! We hope to have you as our guest again soon!

8/10 - 좋아요

Raven

2023년 9월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 11일
Thank you for the review! We hope to see you again!

10/10 - 훌륭해요

Roberta Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful suite just as advertised with the best little kitchen I’ve seen in a motel. Even a tiny dishwasher! Very comfortable furnishings. Odd to have two facilities within one mile of each other in the same town. I went to the wrong one twice, but I guess that’s on me
2023년 8월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for your wonderful remarks, which we will share with our team. We are thrilled to hear that you enjoyed your stay, and yes there are 2 Sonesta's in Warren - we hope to have you back at the Sonesta ES Suites soon!

8/10 - 좋아요

Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleased
We were pretty pleased overall.
2023년 8월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for staying with us! We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 - 너무 별로예요

CJ

별로예요: 청결 상태
2023년 8월에 3박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
We are so sorry to hear that you were not pleased with your stay. We would love to learn more on how we can improve. Please feel to reach out to the hotel to let us know what we could have done better. We hope to see you again.

2/10 - 너무 별로예요

Tinyaona

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
We are sorry to learn that you did not have a great experience. If you have any additional details you would like to share about your stay, please feel free to contact the hotel anytime. Thank you and we hope to see you again!

8/10 - 좋아요

Merrika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel for the price. Kitchen was a plus and I love how the bedroom is sectioned off from the living room
2023년 8월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for taking the time to review your experience. We are so happy to hear that you enjoyed your stay and the layout of the rooms. We hope to see you again soon!

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for the great review! We hope to have you back soon!

6/10 - 괜찮아요

Debra

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
The suites looks awesome on the outside my room had a chair that looked as if someone pee in it and it left a ring looked dirty smelled dirty needs to be replaced everything else was good!!
2023년 8월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for taking the time to write a review. We are glad to hear that you had a good stay, but we are so sorry to hear that there was a chair outside of your room that should not have been there. We will be sure to share your comments with the team to ensure that does not happen again in the future. We sure do hope to see you again!

8/10 - 좋아요

julie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for the review! We hope to have you as our guest again!

2/10 - 너무 별로예요

Tyeisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
We are so sorry to hear that your stay did not meet your expectations. If you would like to share any additional details about your stay, please feel free to reach out to the hotel directly. We hope to see you again in the future.

2/10 - 너무 별로예요

Karen

별로예요: 숙박 시설 상태 및 시설
Card was over charged, finally got an apology after the 3rd charge. Which room was fully paid upon check-in. Wasn't provided all pots included in room. Couch had stains sheets had stains, room was full of spider webs .
2023년 8월에 4박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for taking the time to review your experience at our hotel. We are so sorry to hear of the billing issues and the cleanliness of the room. We will be sharing your comments with the entire team so that we do not have these issues arise in the future. We do hope to see you again.

10/10 - 훌륭해요

Charlanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. I just wish check out was later.
2023년 8월에 2박 숙박함
답변 제공: Katie Hicks - General Manager 님, 2023년 9월 1일
Thank you for the great review! Next time you are here, you should inquire about our late checkout options. We hope to see you again soon!