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로드웨이 인 어번 힐스 여행 후기

2 out of 5
로드웨이 인 어번 힐스
1471 N Opdyke Rd, Auburn Hills, MI

이용 후기

4.8
평점 10 - 훌륭해요. 227개 이용 후기 중 20개" "
평점 8 - 좋아요. 227개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 227개 이용 후기 중 42개" "
평점 4 - 별로예요. 227개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 227개 이용 후기 중 89개" "

4.8/10

청결 상태

6.0/10

직원 및 서비스

4.4/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

8/10 - 좋아요

Carleton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Landon - GM 님, 2024년 3월 7일
Thank you for the kind review!

2/10 - 너무 별로예요

Kevon

Nasty bed bugs
2024년 3월에 2박 숙박함
답변 제공: Landon - GM 님, 2024년 3월 4일
Hi Kevon,For your peace of mind. After a thorough inspection of the room, no bedbugs were found.

2/10 - 너무 별로예요

Jonathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Asked to pay triple what Expedia quoted me
2024년 2월에 1박 숙박함
답변 제공: Landon - GM 님, 2024년 2월 23일
hello Jonathan, I am sure there was some kind of confusion or miscommunication. Please feel reach to reach out to me to discuss.

2/10 - 너무 별로예요

Empress

별로예요: 편의 시설/서비스
I planned to stay at the property because it has been a location convenience but the am housekeeper processed my check in and payment with notifying me. I clearly selected the option to pay at the desk as I may have had questions regarding people entering my room or even a room relocation. The staff was much more helpful in the beginning but now they are not what’s insulting is I am in an area where people live here on a regular basis… I have been here for approximately 3 weeks now and I shop around for the best deal to stay.
2024년 2월에 1박 숙박함
답변 제공: Landon - GM 님, 2024년 2월 19일
Hello Empress, I did not see any record of you staying with us. If you are currently here under a different name, please know that I am available to speak with you regarding these inconveniences. Just ask for Landon at the front desk. Kind regards,

4/10 - 별로예요

Elexis

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked through Expedia (paid at the counter) and when I got there the person at the front desk took a while to process the payment, I ended up getting a fraud alert on my phone, I did confirm it but the staff member told me it declined and I then needed to pay $100 extra. Ended up going to the first room, the door didn’t even lock, we called got switched to another room, tv remote didn’t work, keycard stopped working & it took all day for maintenance to come. There was dirty old toys under the bed… Spend your money elsewhere
2024년 1월에 3박 숙박함
답변 제공: Landon - GM 님, 2024년 2월 19일
Hello Elexis, I was sorry to read about your difficulties here at our property. Please know we are always striving to improve the guest experience. I will address these issues with the team to improve your next stay.

6/10 - 괜찮아요

Bridget

좋아요: 직원 및 서비스
Friendly staff had to switch rooms due to heating issues and water on floor but the second room was acceptable. Need some updating and better bathrooms
2023년 12월에 1박 숙박함
답변 제공: Landon - GM 님, 2024년 2월 19일
Hello Bridget,I was sorry to hear about the heating issues and water, but I am glad we were able to get you into a nicer room. We are in the process of updating and renovating all of our rooms. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Shareec

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wouldn’t ever stay again rude person at check in. Room filthy
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Erika

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty. A man came into my room and broke the lock off the door. Zero stars do not stay here.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Daniel

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Smooth check in, decent size room, comfortable bed. Only complaint, had to run shower 10 minutes to get hot. Will definately stay again!
2023년 8월에 3박 숙박함

4/10 - 별로예요

Cynthia

가족 여행
별로예요: 직원 및 서비스
Disappointing Stay
A couple of issues, while your website says they are pet friendly, when we checked in they charged us $20 dollar for each dog and then a $50 dollar deposit, totaling an extra $90 dollars. We we see if we get our deposit back. However, these extra charges should have been listed on the website. The second issue was with the free breakfast that is listed on your site. We went down to the office area figuring that is where they put out the food. There was nothing, when we asked they said there is no breakfast just coffee. Very disappointing!! When I look for hotels to make a reservation at, the two criteria that I have are pet friendly and free breakfast. Both were either inaccurate or missing vital information. Needless to say very disappointed with our stay.
2023년 2월에 1박 숙박함
답변 제공: Preet 님, 2023년 4월 3일
We apologize for your experience. We are working on all site to fix the misleading information. We are the new owner and was not aware of certain things were posted from previous owner. We'll work hard to fix the issue you experienced. Thank you for letting us know.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Slanderous staff. No breakfast as advertised.
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Adrian

2022년 10월에 1박 숙박함

8/10 - 좋아요

Tina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 14박 숙박함

2/10 - 너무 별로예요

Leticia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I wasn’t able to stay as the guy didn’t check my daughter in due to not having a deposit after I paid in full for the room. She needed a warm place to stay with her girls she had an emergency with no heat . Her firnance went out! I will be er booked there ever again and will tell e rehome on social media and everyone I talk to spread the word! Heartless and cruel!
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

JACQUELINE

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled like smoke. Not clean at all. Dog poo in parking lot.
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Don't book this place, will definitely regrett!
Floors were sticky, reeked of cigarettes, dust at corners and hair strands still laying around everywhere, broken bathroom door that did not close or lock, bathroom outlet did not work. Stranger down two doors tried to have us help her pick up her boyfriend becuase she was standed there by some random guy? Never again will I ever book this place.
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Hunter

별로예요: 청결 상태
2022년 7월에 1박 숙박함

4/10 - 별로예요

ANTHONY

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a clean hotel
The room was in the back so it was quiet. There were cockroaches in the shower & the place is really run down
2022년 8월에 2박 숙박함

8/10 - 좋아요

Edna

단체 여행
좋아요: 직원 및 서비스
Room is clean but no remote for the TV and a coffee pot
2022년 7월에 1박 숙박함
답변 제공: Moudud 님, 2022년 8월 2일
Thank you for your review. We value our customers feedback. We will address the concerns that you have raised. We will appreciate the opportunity to serve you again.

6/10 - 괜찮아요

Emily

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disgusting, not clean, smelled like crack smoke.
Stayed there for a night because it was cheap and my bestie and I were in town for a show at Pine Knob. The first room that we got was 411 i believe, and it wasnt the worst. However the wall mounted AC completely defaced, and filthy. I turned it on with out a knob and it started to smell hot and burning. I told the office lady, and she promptly and politely gave us a new room. This time we were put into 111. It had 2 dressers and and three drawers were broke. Like someone took a hammer to it. The surfaces were sticky with chunks of candy stuck to it, finger prints, and hair greese. The floor was faux hard wood and our shoes were sticking to the floor as we walked around. There was old spills and gum stuck to it. It seemed as tho it had never been thoughly mopped with water and soap and only swept for years. Zero effort to actually clean the floor. We didnt use the bed cover. The sheets were nice and white and had good pillows. That was the only perk, be cause we were tired. The TV wouldnt work so we sat in silence & we had only a half roll of toliet paper in our bathroom. We left in the morning. Hotels.com asked for this review, and i normally dont leave reviews. However I believe that a hotel should at least make sure its clean. Paying customers deserve a sanitized room. I think its ridiculous that these standards were ok for them to stay in business. They need to do better. Way better. Its gross.
2022년 7월에 1박 숙박함

4/10 - 별로예요

Shamarah

2022년 6월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely disgusting. Waste of money. Never Again
This place is absolutely disgusting. First room opened door and couldn't handle the smell. Then finally get into the second room and it was filthy dirty. Daily housekeeping my butt. The mirrors were all smudge spotty covered in something. Carpet hadn't been vacuumed since who knows when. Walls have dirt smears all over them. So many other things I could list. Already wasted enough time with/on that place. Had we not been late getting to town for function, there's no way I would have ever stayed. Thankfully on the 98 degree day I didn't have time to enjoy the green slime covered seasonal pool they offer on the website. This was thee worst place I've ever been and I've been to some nasty, cheap holes in the wall.
No that's not green grass in middle of cement walkway... It's the outdoor seasonal pool offered with your room on 6/21 when it's 98 degrees outside. Enjoy!
Ok so you see the bad patch job. That's not what I took pictures for. Check the walls door and floor. This was just after checking in. Daily housekeeping 🤣 someone need to show her how to PLUG VACUUM IN and how to spray and WIPE DOWN ALL SURFACES
Why would I even bother to look inside let alone even contimplate using either of these when this is what it looks like outside.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Amber

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room we got was dirty and the ac didn’t work the second room was also dirty and fridge made noise door barley opened and lots of noise from neighbors
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Kay

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
didn,t feel comfortable staying by myself there
2022년 6월에 7박 숙박함

4/10 - 별로예요

Tammie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Hamid

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
This is the worst and dirtiest place you can find on earth. Their license should be evoked immediately
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Mohamed Wiem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet place with everything as expected. Good option for the price. Recommended if you are visiting Rochester hills or Auburn hills
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Kimberly

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Basic room, not the cleanest
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Ron

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Stay in that state up north.
Reserved a King bed standard room. Apparently none available and was surprised with a double queen room. Room was clean and comfortable, though in need of update and minor repairs.
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tina

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean. Bed was like broke big dip in middle of bed. Smelled like smoke very strong
2022년 2월에 1박 숙박함

4/10 - 별로예요

Markisha R

2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Tina

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff make checking in ruff. Any other hotel you can pay by phone when helping a person who needs a room. They require card holder to be present.
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Otoniel 님, Madera

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not clean the lights didn’t work the TV only had four channels the bed had burn Spots They were so loud people outside couldn’t really sleep
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Pamela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst hotel ever stayed in. Hotel room stubk
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jack

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t like anything! I should have been paid to stay here. The bathroom door was just standing there in the bathroom not mounted no hinges no knob only one lamp on night stands no drawers in nightstands ceiling light did not work, cigarette burns on bathtub and vanity area rehung drape over window because it was not in the eyes properly also spiders in the room as well as outside of it sheets looked like they had been wadded up before being put on the bed the bedspread was from a smaller size bed.
2021년 10월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2021년 10월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 - 너무 별로예요

Raymond

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Customer beware. The ghetto of Auburn Hills
Upon entering the room, towel rack was laying on the floor, toilet had wrong size seat (round seat on elongated rim - pinched when you sat), stuffed animal under AC, unpainted patchwork on walls, small hole in ceiling, dead lock broken, and room next door had completely broken outside door handle/lock that buzzed with some sort of alarm. Upon further stay, bed was worse than sleeping on floor (no sleep, sore hips, back and neck), tub was slow to drain (wife had to wash hair, step out, wait, then go back in to quickly wash), had to hold toilet handle down to flush, and TV had several lines running down screen that never went away. All this AND THEY CHARGED US $50 DEPOSIT, incase we made damages to the the already broke room. Was "handicapped" room (although we did not ask or require). Regular step in tub, no grab bars anywhere, and a wheelchair would have been hard pressed to get from bathroom through small space between bed and fridge. Only handicap service was low hanging rack and bare floor. On a good note, there were no cockroaches... That we saw. We stay in many hotels and enjoy hotels.com rewards. This was by far worst place ever.
2021년 9월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Ronald

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelled like blunts. Door lock was horrible. I thought I would come back to my room to find everything stolen. Nothing stolen. Would not stay there again.
2021년 8월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

George

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its a place to sleep and shower. Was visiting family in the same are so it was convenient. If you're planning on staying there don't expect to much
2021년 8월에 7박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was without TV not clean
2021년 8월에 3박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Bobbi

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very dissatisfied😡
Room was filthy, problem with key working and upon return to our room after dark there was illegal activity going on in the parking lot and rooms! Will never stay there again!!!!
2021년 8월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Carl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would never return
Building is old and in need of maintenance or demolition. Room was dingy and furniture dirty, dingy, and worthy of being thrown out. Bad lighting. TV didnt work properly. No remote in the room. When they replaced it, that remote wasnt programmed and was useless. I never felt comfortable in the room and feared bugs.
2021년 8월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Run Down & Smoked Out
Though this is a motel. I remember it being a bit better then my recent stay, back when it was Motel 6 (I think that was the name). The rooms are smoked out now and it didn't even seem like they came in and cleaned the place. All they did was probably make the beds, add new towels and the two free products for use (soap and shampoo). Floor was sticky and unswept, toilet and tub was dirty and had rings around them, burn marks on sink and tub, sink knob was disgusting. Also the door handle needs to be replaced. If I hadn't prepaid and it wasn't a late check in, we would have not been there. But never again!
Sink handle
Blanket had burn marks - caused it to look dirty.
Base of sink handle
Toilet
2021년 7월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2021년 9월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful time the pool was great and a place was nice
2021년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
I did not sleep well at this Motel. Front door was slightly broken. Probably just me but I did not feel safe here.
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Only stay if an absolute last resort
The room was very dirty. It didn't look like the floors had been cleaned in a while. Cigarette burns on the counters, toilet and tub. Stain on pillow case. There was also a random man just walking around outside the rooms. I felt unsafe at this location.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Tammie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First I could barely get to the room as they had not plowed and the snow was too deep for my car. I finally got to the room to find the drawers from the dresser missing, the bathroom door jam coming off and the bathroom sink dirty as was the toilet. The girl at the desk was very nice and promptly gave me a new room right next to the one that I had just come from!! After trying to get back to the room and unable to return due to the parking lot conditions I had asked for a refund which she did give me. The staff was wonderful but I was not impressed with the room or the way the property was taken care of.
2021년 2월에 2박 숙박함
답변 제공: Freddy Asmar 님, 2021년 2월 20일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,