Dear Mr. Seo,Thank you for your visit.We regret to hear that you didn't enjoy your stay with us, and we do sincerely apologize for the maintenance work that you encountered during your journey with us. It was an emergency task which we had to attend immediately, and which cannot be postponed. We are sorry for that. Moreover, we apologize for the delay that you experienced upon your check in and check out. We will make sure to exceed your expectation on your next visit.Unfortunately, BeIN Sport channels are not listed on our TV channels but we have other choices of alternative sports channels for your viewing.We hope that you will give us another opportunity to welcome you back at our hotel and make it a memorable one.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Byeongsu, Thank you for staying at our hotel. We are glad to know that you had a wonderful journey with us. Hope to see you soon again. Best regards, Khalil Khnaisser Rooms Division Manager

Dear Guest, Thank you for your good rating and for staying at our hotel. We are looking forward to welcoming you back. Best regards, Khalil Khnaisser Front Office Manager

Dear Mr. Mustafa,Thank you for staying at our hotel and for sharing your review.We are glad to know that you enjoyed your journey with us.We hope to see you soon again.

Dear Mr. Mohsin,Thank you for staying at our hotel and for sharing your excellent review rating about your experience with us.We hope to see you soon again.

Dear Mr. Nicholas,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our location, warm hospitality and services.Looking forward to welcoming you back at your second home in Doha.

Dear Mr. Fabrizio,Thank you for staying at our hotel.We are happy to hear that you like our location, room and services.Looking forward to welcoming you back at your second home in Doha.

Dear Mr. Mohamad,Thank you for staying at our hotel.We hope to see you soon again.

Dear Mr. Roy,Thank you for staying at our hotel and for sharing your excellent review rating about your experience with us.We hope to see you soon again.

Dear Mr. Ovigweraye,Thank you for staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.

Dear Mr. Alain,Thank you for leaving your review.We are glad to hear that you enjoyed your stay with us.We hope to see you soon again.

Dear Mr. Burhanettin,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and service.We hope to see you soon again.

Dear Guest,Thank you for taking the time to share your review.We appreciate your positive feedback about our prime location and room's cleanliness. Also, we are happy to hear that you like our Spa facilities and indoor swimming pool. Hence, we regret to hear that we didn't meet your expectation in terms of room's insulation and comfort. We wished you would have called our Guest Service Center on "0" to attend your complaint and to move you to another room. Also, we are sad to hear that you didn't like our dinner buffet which contains a variety of international food menu options. Your comment was forwarded to our Executive Chef for his review. Hot chocolate is available during buffet breakfast, but it is served upon guest's request. On the other hand, we are grateful for appreciating the excellent service rendered by my colleague and reception team for striving to deliver an excellent service to our clienteles.We hope to see you soon again.

Dear Mr. Fadi,Thank you for staying at our hotel.However, we regret to hear that we didn't meet your expectations in terms of buffet breakfast, room's comfort and cleanliness. Hence, investigation was conducted to verify the source of the complaint and we found out that a family with their kids were checking in late night and which caused this disturbance. Moreover, our operator speaks good English and he understood your request for luggage assistance, and he conveyed the message to our bellman. Unfortunately, our Concierge team were engaged with a big group of rooms departing at the same time of your request and which caused this delay. We are really sorry on that. As for our buffet breakfast, it includes a wide selection of cereals, dairy products, pastry such as croissants, donuts, live station such as pancake, waffles, omelets, eggs station, Arabic and International food from foul, manakish, salads, cold dishes to hot dishes, fruits and desserts to cover all guests' tastes. Furthermore, your feedback about our room's cleanliness was forwarded to our Executive Housekeeper for his readiness.We hope that you will give us another opportunity to welcome you back at our hotel and make it a memorable stay.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Mohammad,Thank you for taking the time to share your feedback about your experience with us.Please be noted that upon receiving your complaint through email, we immediately attended your concerns, and the Manager on Duty met you and advised you not to mingle the keys of the two rooms that you rented together since he got to know that they were mixed by your family members and counseled you to keep them away from your mobiles as they might affect their functioning. As a good will from our end, he granted you a 50% discount on our Spa treatments and a complimentary fruit platter to be sent to the room. On the other hand, our team members are well trained with high level of professionalism and friendliness as we strive to deliver a legendary experience to our clienteles and this was testified through several reviews shared by guests who stayed at our property.We hope that you will give us another opportunity to welcome you back at our hotel and make it a memorable stay.

Dear Mr. Hussein,Thank you for staying at our hotel and for sharing your excellent review rating about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Keith,Thank you for staying at our hotel.We are happy to hear that you had a wonderful experience with us and enjoyed our facilities especially Spa and pool.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mrs. Rehana,Thank you for staying at our hotel.However, we regret to hear that you didn't enjoy your journey with us.We hope that you will give us another opportunity to welcome you back at our hotel and make it a memorable stay.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Mohammed,Thank you for staying at our hotel.However, we apologize for not being able to benefit from the usage of the Jacuzzi which was under maintenance at that time. It has been fixed now and it is operating properly. We also value your feedback about the swimming pool temperature and the food choices for kids. Your comments were forwarded to the concerned team leaders for their review. We wished you would have raised your concerns to us during your stay to do the needful accordingly. We are all looking forward to welcoming you back at your second home in Doha.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Ahmad,Thank you for taking the time to share your review.We are glad to know that you like our property and enjoyed your stay with us. However, we would like to highlight that our rates are very affordable for a 5 Star hotel and our prices are very competitive compared to other hotels in the market for the same range.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Gianluca,Thank you for staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mrs. Danielle,Thank you for staying at our hotel.We regret to hear that you didn't enjoy your journey with us. We hope that you will give us another opportunity to welcome you back at our hotel and make it a memorable stay.

Dear Guest,Thank you for staying at our hotel.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Lionel,Thank you for staying at our hotel and for sharing your excellent review rating about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Takatoshi,Thank you for your visit.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Younis,Thank you for staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Takatoshi,Thank you for staying at our hotel and for sharing your review.We appreciate your positive feedback about our prime location, very good breakfast and staff's friendliness. Kindly note that your booking was originally for a Standard room, and you have been upgraded to a Deluxe room with our compliment.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Yasir,Thank you for staying at our hotel.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mrs. Chionne,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Noel,Thank you for staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mrs. Jose Maria,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mrs. Munira,Thank you for your loyalty to our property and brand.We regret to hear that we didn't meet your expectation in terms of room's condition. However, we would have appreciated if you had raised this issue to our Guests Service Center during your stay with us so that we can take the necessary action and make your stay as much comfortable as possible. On the other hand, we apologize for the incident that you encountered with our Security Officer at the hotel main entrance. Investigation was done by the management, and necessary action was taken accordingly. We noticed that you refused to have your bag scanned through our luggage X-ray machine which is considered a breach to the law. The security officer operating the machine had to interfere for safety reasons. Please be noted that it is a rule imposed by government and local authorities on all hotels in Qatar to have all luggage and carry-on bags for short term and long stay guests to be scanned through the machine without any exception. We hope that this incident will not affect your relationship with our hotel, and we hope to see you soon again.Best regards,The Management

Dear Sadiya,Thank you for staying at our hotel and for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality, prime location and services. We are also grateful for appreciating our staff's attentiveness and for loving our buffet dinner. We will definitely share your positive feedback with Murtaza, the Chef and the rest of the team members.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. James,Thank you for your staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Guest,Thank you for your loyalty to our brand and property.We are happy to hear that you had a wonderful journey with us and enjoyed our warm hospitality and services.Yes; our room rates have dropped to the period of FIFA World Cup which was a worldwide international event that happened in Doha.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. David,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Robert,Thank you for staying at our hotel.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Hassan,Thank you for staying at our hotel.We are happy to hear that you had an excellent experience with us and enjoyed our location and warm hospitality rendered by our team.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mrs. Elizabeth,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our excellent location, warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Varooj,Thank you for taking the time to share your review.We are glad to hear that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Salim,Thank you for your visit.Looking forward to welcoming you back at your second home in Doha.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Mohammed,Thank you for staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Kumar,Thank you for your visit and for sharing your review.We are happy to hear that you enjoyed our warm hospitality and indoor facilities. On the other hand, we regret to know that we didn't meet your expectation in terms of breakfast. However, we would like to highlight that our buffet breakfast includes a wide selection of cereals, dairy products, pastry, live station such as pancake, waffles, omelets, eggs station, Arabic and International food from salads, cold dishes to hot dishes, fruits and desserts to cover all guests' tastes. We hope to see you soon again. Best regards, Khalil Khnaisser Rooms Division Manager

Dear Mrs. Sofiah,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Mfon,Thank you for staying at our hotel.We are glad to know that you enjoyed our warm hospitality and had an excellent stay with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Saddique,Thank you for taking the time to share your review.We are happy to know that you had a lovely journey with us, and we are grateful for appreciating our cleanliness, great buffet breakfast, and friendly staff especially Sagrika. On the other hand, we regret to hear about your experience at the hotel main entrance and during your check in time. Your comments are highly noted, and we will make sure to exceed your expectations on your next visit.We hope to see you soon again at your second home in Doha.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Masayuki,Thank you for staying at our hotel and for sharing your review.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Efren,Thank you for taking the time to share your review.We are delighted to know that you had a wonderful journey with us and enjoyed our warm hospitality and services.Looking forward to welcoming you back at your second home in Doha.Best regards,Khalil KhnaisserRooms Division Manager

Der Mr. Medlej,Thank you for staying at our hotel.We are delighted to know that you had a wonderful journey with us.We hope to see you soon again.Best regards,Khalil KhnaisserRooms Division Manager

Dear Mr. Ziad,Thank you for taking the time to share your review.We regret to hear that we didn't meet your expectations in terms of breakfast. However, our buffet breakfast includes a wide selection of cereals, dairy products, pastry, live station such as pancake, waffles, omelets, eggs station, Arabic and international food from salads, cold dishes to hot dishes and desserts to cover all guests’ tastes. On the other hand, we appreciate your positive feedback about our room's cleanliness and location.We hope to see you soon again at your second home in Doha.