외관

이비스 스타일스 본머스 여행 후기

4 out of 5
이비스 스타일스 본머스
16 Gervis Road Cliff East, Bournemouth, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 933개 이용 후기 중 321개" "
평점 8 - 좋아요. 933개 이용 후기 중 393개" "
평점 6 - 괜찮아요. 933개 이용 후기 중 145개" "
평점 4 - 별로예요. 933개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 933개 이용 후기 중 24개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
so so.
So so.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요
가족룸을 쓰게되서 너무 좋았어요 냉장고가없는게 좀 아쉬웠어요 위치찾기가 좀 힘들었구요 춥지않게 따뜻하게 잘수있어서 좋았어요

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely spacious and clean room, super quiet at the back of the hotel, very convenient, really enjoyed our stay, thank you!
2024년 3월에 1박 숙박함
답변 제공: Miriam Ferri 님, 2024년 3월 27일
Dear Laura, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 - 훌륭해요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very quiet. Clean.
2024년 3월에 3박 숙박함
답변 제공: Miriam Ferri 님, 2024년 3월 16일
Dear Graham, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 - 훌륭해요

ARAFAT

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Miriam Ferri 님, 2024년 3월 1일
Dear Arafat, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 - 훌륭해요

Alexandra Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay. The room was really nice and spacious and we had our own kitchen area with a dining table. We will definitely come back! Thanks for a great stay, Noelia and Iris!
2024년 2월에 2박 숙박함
답변 제공: Miriam Ferri 님, 2024년 2월 10일
Dear Alexandra, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely penthouse
Great customer service, wasn't expecting to be in a penthouse when I got there but it was really nice room. Lots of space. I was made to feel very welcomed.
2023년 12월에 1박 숙박함
답변 제공: Noelia Postigo 님, 2023년 12월 30일
Dear Lindsay,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

10/10 - 훌륭해요

Clare

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Excellent service again. Loved my cabin at the back with its kitchenette!
2023년 12월에 2박 숙박함
답변 제공: Noelia Postigo 님, 2023년 12월 30일
Dear Clare,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Miriam Ferri 님, 2023년 12월 14일
Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

8/10 - 좋아요

Clare

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Miriam Ferri 님, 2023년 12월 16일
Dear Clare, We very much appreciate your comments regarding your stay at the Ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

8/10 - 좋아요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good in the room apart from the shower which lacked any pressure. Whish was a shame
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Clare

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
The hotel is undergoing a bit of a refurb in the restaurant and so breakfast we served in the lounge, but for the price I paid, it was good. I was upgraded to one of the flats at the back, and these seems to be recently refurbished and are lovely. The pool is in a separate building and is unattended. The shower/changing room facilities are minimal, but it was ok.
2023년 11월에 1박 숙박함
답변 제공: Miriam Ferri 님, 2023년 11월 24일
Dear Clare, We very much appreciate your comments regarding your stay at the Ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Friendly staff
Friendly staff. Clean room & nice feel to newly updated hotel. Good cooked breakfast but continental not top quality. Possibly because out of season booking. Staff happy to help when requested though. Parking is cheaper on the road outside.
2023년 11월에 2박 숙박함
답변 제공: Noelia Postigo 님, 2023년 12월 30일
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

10/10 - 훌륭해요

Carl

2023년 9월에 1박 숙박함
답변 제공: Miriam Ferri 님, 2023년 9월 19일
Dear Carl, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff. Nice place with everything you may need for your staying.
2023년 9월에 1박 숙박함
답변 제공: Noelia Postigo, Duty Manager 님, 2023년 9월 14일
Dear Monika, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager

10/10 - 훌륭해요

Artjoms

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 7월 31일
Dear Artjoms, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nickiie KachelGuest Experience Manager

8/10 - 좋아요

Shivani

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel stay and staff have been brilliant, they were all really friendly, and really very helpful too..I can’t fault the staff in anyway. We were given the chalet - it was really nice, the room was replenished in terms of towels and if any extra things were needed. They cleaned our dishes and bed was made everyday. Breakfast was good too. Stay was good. I did down rate the hotel because my husband got bitten and the bumps have come up on his arm since Saturday and they are itchy, we haven’t been around any pets and mosquito bites are different to what my husband and I have had - we did research on the bites and also what could have caused it, I also had a few bites too, thinking nothing of it at the time. But the hotel needs to check to see if bed bugs could have been present in that chalet, and get exterminators in if needed.
2023년 7월에 5박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 7월 31일
Dear Shivani, Thank you for taking your time to tell us about your experience at the ibis Styles Bournemouth.We are pleased to read that you enjoyed your stay and the team were friendly and welcoming, I will share your lovely comments with our team.Upon receiving your feedback, we contacted straight away an external certified company, Apex Pest Control Ltd which comes regularly to assure the safety of the team and the guests, to investigate and no evidence of bed bugs or any other issues have been encountered. The safety and satisfaction of our guests is our priority at ibis Styles Bournemouth and we want to assure you that we have taken all the necessary measures to provide a comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the near future. Sincerely, Nikola KachelGuest Experience Manager

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In the advert it says you have a pool. Unfortunately my wife went to use it a couple of times and there were swimming lessons going on with most of the pool closed off. Don’t say you have a pool when it was unavailable to use.
2023년 7월에 2박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 7월 31일
Dear Sean, Thank you for taking your time to tell us about your experience at the ibis Styles Bournemouth.We apologise that you felt that you were unable to use the swimming pool during your stay, however only 1/3 of the pool is used for lessons few days a week to make sure that our staying guests are able to use the facilities in the meantime. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Nikola Kachel Guest Experience Manager

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed in one of the chalets which was well equipped and very comfortable. Staff very friendly and helpful. Great stay. Thanks to all.
2023년 6월에 7박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 7월 3일
Dear Judith,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nickiie Kachel Guest Experience Manager

4/10 - 별로예요

Scott

연인과의 여행
Usk is a stunning area but a 5:30pm check is poor (building is actually closed until 5:30pm). Just had breakfast, beans were cold (not even warm but actually cold). Poached egg undercooked, some of the egg white was like jelly. Ran out of toilet roll. Mattress on the bed as bad a mattress I can remember.
2023년 6월에 3박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2023년 7월 19일
Dear Scott,Thank you for your review,I do feel that the above comments do not belong to our property as our hotel/front desk is open 24/7 (you stated that the building is closed until 5.30pm) and we don’t offer poached eggs for breakfast as we offer fried, scrambled or boiled eggs.Please do not hesitate to contact the hotel if you do feel that these comments belongs to our property and you can speak with the General Manager.Kind regards,Nickiie KachelGuest Experience Manager

8/10 - 좋아요

Dannii

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ibis Styles
Lovely stay Nicely decorated Upgraded to lovely room Poor breakfast
2023년 4월에 1박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2023년 4월 30일
Dear Dannii, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Kachel Guest Experience Manager

8/10 - 좋아요

Lily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice big room, although I wasn’t aware that the room was not located in the hotel but was instead around the back but was not a problem. Staff were friendly, housekeeper tried to come in twice even thought we had said no and there was a sign on the door to say no. Breakfast was good, although I believed the hot breakfast was supposed to be buffet but was instead cooked to order, which was still good.
2023년 4월에 2박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 4월 24일
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 4월 24일
Dear GEORGE TREVOR EBEJER,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 - 별로예요

Charlotte

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t use bar as no drinks pool dirty couldn’t get to reception as blocked off
2023년 4월에 2박 숙박함
답변 제공: Nikola Kachel Guest Experience Manager 님, 2023년 4월 15일
Dear Charlotte,Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

Jon

2023년 2월에 1박 숙박함
답변 제공: Nickiie Kachel Guest Experience Manager 님, 2023년 2월 8일
Dear Jon, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - 훌륭해요

Laura

2022년 12월에 1박 숙박함
답변 제공: Nickiie Kachel Guest Experience Manager 님, 2023년 2월 8일
Dear Laura, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic stay
Nice hotel. The rooms equipped with microwave, fridge & kettle. Small front garden infront of the room. Good breakfast, comfortable bed, closer to the beach. Nice & friendly staffs. Specially Kay & Noelia. We definitely return to this hotel in future. My 6 years old little one really liked it.
2022년 8월에 2박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 9월 3일
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience ManagerNikola Kachel

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious, newly refurbed chalet style room
Following a friendly welcome and swift check-in, we were very impressed with the spacious, newly refurbished chalet situated to the rear of the hotel near to the pool with own parking. Lovely breakfast and relaxing stay thnx
2022년 8월에 1박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 18일
Dear Sarah D, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 - 좋아요

Charmaine

2022년 8월에 1박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 18일
Dear Sarah D, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will return
Room recently refurbished, clean and comfortable. Service first class from booking in to leaving. Overall excellent.
2022년 7월에 6박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 18일
Dear Sarah D, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nickiie Kachel Guest Experience Manager

10/10 - 훌륭해요

Maria

2022년 7월에 1박 숙박함
답변 제공: Gianluca 님, 2022년 7월 28일
Dear Maria, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 - 훌륭해요

Lyndsay

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Gianluca Iaccarino 님, 2022년 7월 8일
Dear Lyndsay, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 - 훌륭해요

Clelie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Upgraded to family chalet room, no swimming pool or restaurant had to go to the by near hotel where the swimming pool was disgusting hair long hair caught on my fingers and jacuzzi bottom when not occupied by couples on top of each other had a sandy bottom . Breakfast was ok but when went to the information regarding breakfast it was hostile .
2022년 6월에 1박 숙박함
답변 제공: Gianluca Iaccarino 님, 2022년 6월 27일
Dear Clelie, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 - 훌륭해요

Ian 님, Poplar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 29일
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nikola KachelGuest Experience Manager

10/10 - 훌륭해요

gus

2022년 5월에 1박 숙박함
답변 제공: Gianluca Iaccarino 님, 2022년 5월 3일
Dear Gus, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 29일
Dear Micheal, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nikola KachelGuest Experience Manager

4/10 - 별로예요

Ross

2022년 2월에 1박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 29일
Dear Ross, Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 - 괜찮아요

Irena

좋아요: 청결 상태, 직원 및 서비스
2022년 1월에 2박 숙박함
답변 제공: Nickiie Kachel - Guest Experience Manager 님, 2022년 8월 29일
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nickiie KachelGuest Experience Manager

10/10 - 훌륭해요

PAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice little hotel
Lovely hotel, you can tell it was refurbished recently. Staff were kind and polite and helped with every request. The area around the hotel is not the nicest place to be walking around after dark but once on either the promenade or main road all is good again
2021년 11월에 2박 숙박함
답변 제공: Gianluca Iaccarino 님, 2021년 12월 13일
Dear Paul, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Operations Manager

10/10 - 훌륭해요

louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 11월 9일
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

6/10 - 괜찮아요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very poorly renovated old property with limited access to hot water and very cold bathrooms due to drafty windows. Bed was comfy and clean. Breakfast, when requested fresh, was fresh. Staff were over run, but very pleasant and eager to help. Would not stay there again. Sorry.
2021년 11월에 1박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 11월 9일
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. I do understand there was some issues with your stay water pressure is a common issue with hotels in bournemouth and we are looking into some solutions for this issue. In terms of the window issues i would always recommend making reception aware in person or via the WhatsApp number provided so we can have our maintenance men fix this issue. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 11월 6일
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok stay.
Staff were incredibly helpful, managed to move my room as I initially had a room above the restaurant and I could hear music coming from underneath me. In terms of the hotel, it’s obviously an old hotel that’s been upgraded, so the decor is new but it still has an old feel. Room was very good, brand new tv. Breakfast was ok, not the best not the worst. Only thing I would say as a negative, no hand sanitiser at the breakfast Buffett, the hand sanitisers placed around the hotel didn’t work. Would give 6.5/10.
2021년 11월에 1박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 11월 6일
Hello Firstly, we would like to thank you for choosing Ibis Style Bournemouth. We are happy to see you found our hotel welcoming and our staff to be friendly and helpful. As for the hand sanitiser we do have manual hand pump sanitizers at reception and front desk of the restaurant incase our automatic dispensers run out. Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us. Customer Experience Manager

8/10 - 좋아요

Russ

좋아요: 직원 및 서비스
2021년 10월에 1박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 11월 1일
Hello Firstly i would like to thank you for choosing to stay with us at Ibis Styles Bournemouth. We are glad you found our hotel welcoming and our staff to be friendly and welcoming. We are glad you enjoyed your stay and had the great break you deserved. Thank you for the review and we hope to see you again soon. Customer Experience Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Standard
Newly designed hotel. Nice environment and friendly staff. Surprised with the size of the bedroom (double). It had just enough room to fit the bed in with a small desk/clothes hanging arrangement right next to the bed. Should have booked a superior for the space. Food was standard during my stay. Possibly short staffed as main diner was not open and bar/snack food only on offer. Check in/out seemless apart from damage deposit I was unaware of when booking. Overall, not a bad stay.
2021년 10월에 2박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 10월 31일
Hello Firstly we would like to thank You for choosing Ibis Styles Bournemouth. We are happy you found our hotel welcoming and out staff friendly and helpful. Unfortunately we are still suffering from the after affects of Covid 19 in terms of staff but we are still striving to deliver a fantastic experience for our customers. in terms of the security deposit this is commonly used in international hotels and has recently been adopted by most of the Accor Group hotels. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager

10/10 - 훌륭해요

Maahin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 10월 31일
Hello Firstly we would like to thank you for choosing Ibis Styles Bournemouth. We are happy we was able to deliver a great stay and that you found our hotel welcoming and our staff to be friendly and helpful. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager

8/10 - 좋아요

Serena

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay, friendly service
Had a goid stay. Re-vamp of an old-style Bournemouth hotel in a good location. Service was really friendly and helpful. I had the pool all to myself for most of the time I was in it. Parked for free overnight on the road outside (charges during the daytime) rather than pay £10 for the hotel's parking.. All in all, was great for my needs - nothing not to like !
2021년 10월에 1박 숙박함
답변 제공: Customer Experience Manager 님, 2021년 10월 27일
Hello Firstly we would like to thank You for choosing Ibis Styles Bournemouth. We are so happy that you found our hotel welcoming and our staff to be helpful and friendly. We are glad we was able to deliver the fantastic stay you was hoping for. We hope to see you again soon and thanks for such a fantastic review. Customer Service Manager

10/10 - 훌륭해요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Staff !
The Hotel has a very pleasing seaside vibe and was very fresh and welcoming.The staff are exceptional and really nice to everyone.A credit to the hotel.I usually stay at the Village Hotel but pricing can be very high especially in so called Season.
2021년 10월에 2박 숙박함
답변 제공: Kay 님, 2021년 10월 16일
Hi Ian, Thank you for your lovely comments . I have passed on kind words to all the staff. We look forward to welcoming you again the next time your in Bournemouth

8/10 - 좋아요

Craig

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, modern hotel
Nice, newly refurbished hotel.
2021년 8월에 1박 숙박함
답변 제공: Kay 님, 2021년 10월 16일
Thank you for your lovely comments . Hopefully we will see you at the hotel again soon .

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Kay 님, 2021년 10월 16일
Thank you Jason, We look forward to hopefully seeing you at the hotel again soon