숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

더비 매너 여행 후기

4 out of 5
더비 매너
24 Derby Road, Bournemouth, England

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 569개 이용 후기 중 409개" "
평점 8 - 좋아요. 569개 이용 후기 중 118개" "
평점 6 - 괜찮아요. 569개 이용 후기 중 25개" "
평점 4 - 별로예요. 569개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 569개 이용 후기 중 8개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Janet

2023년 11월에 1박 숙박함

4/10 - 별로예요

Karen

좋아요: 청결 상태
Don’t Bother
First impressions were nice enough. But as we settled down to sleep the problems started. The other guests were extremely noisy. With no one on reception and no night porter this went on all through the night. The door on our room wouldn’t shut probably and rattled every time there was movement in the hallway. The breakfast was quite disgusting and not worth the money. We complained when we checked out, and were told the manager would call us to discuss. They didn’t bother, but we did get a message from the assistant manager saying sorry but nothing they can do about it. If you want a nice quiet night do not come here, go with a larger hotel who can manage other guests poor behaviour
2023년 11월에 1박 숙박함
답변 제공: Tereza 님, 2023년 12월 2일
Thank you for sharing your feedback

10/10 - 훌륭해요

Richard

2023년 10월에 1박 숙박함
답변 제공: Tereza 님, 2023년 11월 10일
Thank you very much for your review

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tereza 님, 2023년 11월 10일
Thank you very much for your review

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Boutique stay
Lovely hotel great room and breakfast
2023년 10월에 2박 숙박함
답변 제공: Tereza 님, 2023년 11월 10일
Thank you very much for your review

10/10 - 훌륭해요

Philip

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Late September break in Bournemouth
We stayed two nights in the Derby Manor. This small hotel lived up o our expectations, it was very nicely furnished and the staff were very helpful. Breakfast was freshly cooked to order plus plenty of fruit and pastry options. It was only a short walk to beach and parking was no issues. For evening meals - it is worth checking out the Bournemouth steakhouse. Good food and service.
2023년 9월에 2박 숙박함
답변 제공: Tereza 님, 2023년 11월 10일
Thank you very much for your kind comments about us, we do appreciate it a lot!

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having stayed numerous time this is a very nice boutique hotel, the area however is a little hit and miss
2023년 9월에 1박 숙박함
답변 제공: Tereza 님, 2023년 11월 10일
Thank you very much for your review

10/10 - 훌륭해요

STEPHEN

2023년 9월에 1박 숙박함
답변 제공: Tereza 님, 2023년 11월 10일
Thank you very much for your review

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Very nice place. The interior was fresh and cozy with many details. In the garden you could sit and have a drink if you didn’t want to sit in the salon Excellent breakfast. Situated in a nice area in the city, 10 minutes walk to the seafront and another 10 minutes to the pier. We appreciated the free parking inside the yard. The girls working there were nice and helpful. It was a hot day and there were no air conditioning, but the fan was quite ok.
2023년 9월에 1박 숙박함
답변 제공: Maxine 님, 2023년 9월 25일
Good EveningThank you for your Review of 10We appreciate your positive feedback. Your comments are important to us. We look forward to welcoming you back to The Derby Manor in the future.Kind RegardsMaxineAsst. Manager

8/10 - 좋아요

Gordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Unfortunately no restaurant. Shame there is a review extolling it from some time ago. Room would benefit from more wardrobe or drawer space.
2023년 9월에 2박 숙박함

8/10 - 좋아요

julia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not many staff around ie at the bar . Felt under staffed
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel staff very welcoming and polite. Long walk to Bournmouth Pier. Room clean but tiles in shower needed attention. Breakfast good, plenty of variety but a little disappointed with the Full English. Would choose hotel closer to the centre next time we visit.
2023년 7월에 5박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

4/10 - 별로예요

Liselotte

2023년 7월에 2박 숙박함

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Lesley

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
the picture shown of the room allocated to us was not the room we were given! Carpets in dire need of a professional clean. We had to ask for our room to be serviced after the 2nd day (clean towels etc., required). We were charged £7.00 for two packets of crisps! extortionate price! The breakfast although choice was reasonable was mediocre. However the staff were happy to cater to our needs upon request. This is a fabulous boutique hotel with a lovely garden and ample parking, but the room promised upstairs originally was not forthcoming so we ended up in a downstairs room that to be honest needed a complete refutbishment.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
En route to Poole Harbour.
A really good find and one which we will return to shoud we go back to Bournemouth. The hotel is situated in a quiet, residential area, within easy walking distance of the town. Our room, on the ground floor, was quiet and small, though had everything needed for a very pleasant stay and was tasefully decorated. The young staff could not have been more helpful in the bar and on reception. Sadly, we did not take breakfast, as we needed to be on our way earlier than breakfast service.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Serene location, beautifully appointed room, top-notch service.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful hotel that was extremely clean.
2023년 5월에 2박 숙박함

8/10 - 좋아요

Lara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice breakfast. Comfortable room. No fridge. Unusual decor..
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

richard 님, Leeds

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A high quality boutique contemporary hotel in a quiet area between Bournemouth town centre and Boscombe. Large apartment style room, with big bedroom, huge bathroom with jacuzzi and a walk in wardrobe my wife enjoyed Parking included, with overflow over the road though we got parked every time. A very nice longe area & bar area
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
It's a nicely-kept hotel and the staff were friendly and helpful. The decor was original and fun! Only one thing was that some of the water from the shower went onto the floor although it worked fine. Breakfast was good too.
2023년 4월에 2박 숙박함
답변 제공: Maxine 님, 2023년 4월 24일
Good Afternoon CliveThank you for your lovely review.We are happy that you had a very pleasant stay with us here at The Derby Manor.We look forward to welcoming you back in the near future.Kind RegardsMaxine

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Charmaine

좋아요: 청결 상태, 직원 및 서비스
8/10 stunning rooms but sadly interrupted sleep
Myself and my partner checked in on Good Friday and were greeted with a lovely lady on reception. We stayed for one night and opted put of breakfast. She took the time to explain to us everything we needed to know during our stay - which was really helpful and welcoming. She escorted us to the Goodwood Room which was simply stunning and huge! The bed had the best quality of mattress I've slept on and the room had everything we needed! Stunning bespoke furniture which worked beautifully with the nautical decor. Sadly, the stay was only let down by the loud pipes which seemed to be related to the hot water being used by the surrounding rooms. The banging sound began intermittently at 6pm (we left the room at 7pm-12pm) and woke me at 6am through to 7.30am. I took video footage as proof of the issue and am happy to provide if needed. Upon check-out i did raise the issue with the young lady receptionist who took a note of this. In all honesty, based on the price and the interrupted nights sleep, unfortunately i wouldnt return to the room unless this issue has been resolved which is such a shame as the room features and shared spaces were beautiful.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Clare

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb
Lovely property with comfortable rooms.
2023년 3월에 2박 숙박함
답변 제공: Maxine 님, 2023년 3월 30일
Good afternoon Clare Thank you for your feedback.We look forward to welcoming you back to The Derby Manor in the near future.Kind RegardsMaxine

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Nice and pleasant Hotel , staff are very friendly, parking was a issue although parking in there sister hotel was ample . Hotel room wasn’t as per pictures but still nice , little surprised by glass see through bathroom door , quality food at breakfast and would definitely book and stay again .
2023년 3월에 1박 숙박함
답변 제공: Tereza 님, 2023년 3월 29일
Thank you very much for your feedback

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice boutique hotel
2023년 2월에 2박 숙박함
답변 제공: Tereza 님, 2023년 3월 29일
Thank you very much for your feedback

2/10 - 너무 별로예요

Benjamin

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looks lovely aesthetically, however, the hotel itself is hardly functional. Water pressure is non-existent across the entire place - shower is a dribble, impossible to wash hands and our toilet didn’t flush/ continuously back-filled. Flickering lights in the bedroom. Each of these issues was highlighted to staff within 10 minutes of arrival, yet despite reassurance ‘maintenance’ is coming, nothing happened in our 3 days there. Amazingly however, 2 hours after leaving, the manager Thereza sent me an email saying there were no signs of any issues (despite previously acknowledging them). Her only explanation to any issue, I wasn’t pressing the flush button in enough… safe to say, I’m capable of pressing a button, so that’s an out and out lie. Breakfast itself was okay, but I will say it seems understaffed and each morning was about a 45 minute wait for food - fine if you’re not in a rush or enjoy chatting to the other guests in the morning but possibly not ideal for many. Overall, I’d rather stay in a premier inn even if they were the same price. Absolutely not a functional hotel and quite frankly rude management. I can’t speak for other individual rooms, however I cannot advise highly enough that you ‘The Oaks’ room and any communal areas that we had access to.
2023년 2월에 2박 숙박함
답변 제공: Tereza 님, 2023년 3월 1일
Dear Guest,We are truly sorry you have not enjoyed your stay but we cannot accept untruths and will not support them. All I can say it that after a heavy checkout, I have gone in the room you have departed from and found no faults you have reported. I understand you wanted a compensation and got displeased when I have informed you that as we could not find faults, we cannot issue refunds, but to accuse us of fixing issues within two hours of you checking out on a Sunday morning is uncalled for. If you do know of any maintenance person who will be so quick to come in on a Sunday morning and fix the whole room, please get in touch to pass me his/hers info as we would love to have someone like that on board!I have also never acknowledged any issues being present in the room as you state in your email, all I have acknowledged on the checkout is that I will look into the things you have reported and come back to you. We are a business which does rely on returning guests and spread of good word and I would never put this into jeopardy by lying about things working if they are not. I will also not lie to say things were broken if they were really not just to please you as that is not right either! Best wishes,

4/10 - 별로예요

AMANDA

별로예요: 숙박 시설 상태 및 시설
Nice Hotel - Bad Management
We paid for a premium room with a large bathroom. Unfortunately we had issues with the bathroom. The staff on site were unable to deal with the issues and it has taken us 4 days to receive a response which was patronising and rude and accusing us of looking for compensation - which you do not expect from a 5 Star Hotel. So if you are lucky enough to encounter no problems you should be ok - Good Luck!
2023년 2월에 1박 숙박함
답변 제공: Tereza 님, 2023년 2월 26일
Thank you for your comments We have found that all the things you reported were in working order. You have hoped for us to give something back but we could not and will not give money back for things that are actually working. We understand that this is not what you wished from us so decided to post here.Best wishes

10/10 - 훌륭해요

Ian

2023년 2월에 1박 숙박함
답변 제공: Tereza 님, 2023년 2월 26일
Thank you ever so much :-)

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This would have been a 5* review had it not been for a few cost-saving cuts that I can imagine have been bought on by the cost of living crisis. The positive - the hotel is amazingly beautiful. The rooms are amongst the best I've stayed in - really liked the long. The staff are friendly and helpful too. So I very much recommend the hotel on that basis. We didn't have the breakfast as felt the cost was somewhat steep but I can imagine it is nice. Cons- The reception is not open the entire time. Which I can imagine because the main sister hotel is fully manned. We arrived at 1pm (sometimes hotels let you check in before 3pm or you just sit in the longue) nobody was at the reception - which mean we had to wait for over an hour to see someone. Which isn't a great feeling. I'd say 1pm-3pm needs to be staffed for early arrivals. The shower head in our bathroom needs replacing as its falling to pieces and I felt only giving one shampoo/gel thing for both guests is a bit cheap (most hotels give you two). Just small minor matters - I'd stay here again without a second thought.
답변 제공: Tereza 님, 2023년 2월 26일
Thank you for your comments, we will take them on board and act on it!Best wishes,

10/10 - 훌륭해요

Helen

2023년 2월에 1박 숙박함
답변 제공: Tereza 님, 2023년 2월 11일
Thank you very much, we are happy you have enjoyed your stay :-)

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous hotel
Fabulous hotel its our second time here. Staff are very friendly and welcoming. Rooms are nice and big and clean. Breakfast is exceptional and plenty of choice. The beach is not to far to walk to neither is the town. Will definitely stay again.
2023년 1월에 2박 숙박함
답변 제공: Tereza 님, 2023년 2월 5일
Thank you ever so much, we appreciate it

8/10 - 좋아요

Darren

2023년 1월에 1박 숙박함
답변 제공: Tereza 님, 2023년 2월 5일
Many thanks

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Have stayed numerous times, this boutique hotel is very clean and modern
답변 제공: Tereza 님, 2023년 2월 5일
Thank you ever so much, we appreciate it

10/10 - 훌륭해요

Andrew

2023년 1월에 1박 숙박함
답변 제공: Tereza 님, 2023년 2월 5일
Thank you ever so much, we appreciate it

10/10 - 훌륭해요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding as always. We are in to double figures for stays here now and is always perfect. Standards never drop. I have seen some bad reviews for rude staff and poor breakfasts. Ignore, as this is not true and certainly not the case, the reviewers must be thinking of another hotel or just like to pick fault for no reason. Staff are always polite, always smiling and always happy to help and the breakfast is exceptional. Rooms are perfect and always clean. Can’t wait for our next stay. To Tereza and all the team thank you, you work very hard and we wish you a Happy New Year, you deserve it!
답변 제공: Tereza 님, 2023년 1월 4일
Always pleasure to have you both and thank you :-)

10/10 - 훌륭해요

Garry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함
답변 제공: Tereza 님, 2022년 12월 3일
Thank you very much

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous hotel
The welcome at check-in was nice and friendly, we were shown around the hotel and it's amenities, and showed to our room. The room was gorgeous and clean, lovely and warm and a great size. Shower was powerful and a nice corner bath. The only thin was the water did not run cold, so had to wash our teeth and drink warm water from the tap
2022년 11월에 2박 숙박함
답변 제공: Tereza 님, 2022년 12월 3일
Many thanks for your lovely feedback

10/10 - 훌륭해요

Debbie

2022년 10월에 1박 숙박함
답변 제공: Tereza 님, 2022년 10월 29일
Many thanks, we do appreciate your feedback!

8/10 - 좋아요

James

2022년 10월에 1박 숙박함
답변 제공: Tereza 님, 2022년 10월 29일
Many thanks, we do appreciate your feedback!

8/10 - 좋아요

Steph

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Birthday Treat
A lovely hotel with excellent staff. Only issue was that there was signs of mould on the bathroom ceiling. On raising this with a member of staff she deducted the cost of the breakfast from the bill which was a nice gesture. The mould aside I would stay at the Derby Manor again as everything else about the hotel is really good.
2022년 9월에 1박 숙박함
답변 제공: Tereza 님, 2022년 10월 29일
Many thanks, we do appreciate your feedback!

10/10 - 훌륭해요

Stephen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels.com charged double for breakfasts
This is a reveiw on hotels.com. The hotel charges £15 /head for breakfast . I booked 2 couples and clicked on add breakfast for £120 wich should have been correct..they chaged me 2 x £120 which is double!
2022년 9월에 2박 숙박함
답변 제공: Tereza 님, 2022년 10월 29일
Many thanks, we do appreciate your feedback!

10/10 - 훌륭해요

IAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Maxine 님, 2022년 9월 24일
Good Evening IanThank you fvery much for your very positive Review.We at The Derby Manor are very happy that we exceeded your expectations.We look forward to welcoming you back in the very near future.Kind RegardsMaxine

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Tereza 님, 2022년 9월 16일
Thank you, we do appreciate your feedback a lot :-)

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel generally peaceful. Some inconsiderate guest shouting in corridors at midnight very very loudly for 30 mins ruined the stay it’s the sign of the times people always put themselves first without any thought for others
2022년 9월에 1박 숙박함
답변 제공: Tereza 님, 2022년 9월 16일
Many thanks for your kind words, we are very happy you have enjoyed your stay with us!

10/10 - 훌륭해요

Louise

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Fiona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean room with very comfortable bed.
2022년 7월에 1박 숙박함
답변 제공: Tereza 님, 2022년 8월 12일
Many thanks, we are happy you have enjoyed your stay! Best wishes,