Thank you very much for your kind comments, we look forward to welcoming you back next year.

Thank you for your kind comments, we look forward to welcoming you back next year.

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback. I am sorry to learn of your disappointment with your room and the dinner menu. The sea view and harbour view rooms with balconies are separate categories from the double deluxe rooms which do not have sea views.

Thank you for your feedback

Thank you for your feedback

Please accept my apologies for the discomfort your wife endured during her stay. You should have been informed by the booking agent and by our reservations team that our standard double rooms are at the rear of the property and so not close to the lift and also that we do not have any bedrooms on the ground floor. Where possible we would always try to upgrade anyone with specific needs but unfortunately on this occasion our high occupancy did not allow for this.

Thank you for your feedback

Thank you for your feedback

Hi Ms Butcher,I am sorry our hotel did not live up to your expectations. Only our harbour or seaview rooms have air conditioning and safes. I apologise for the inconvenience of the lift being out of service for a short period. If the booking agency had notified us of your birthday we would have put a card and home made chocolates in your room.

Thank you for your feedback. We have recently finished refurnishing our public areas and refurbishing 70 of our guest bedrooms. We look foward to welcoming you back in due course.

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback. I am sorry to learn that you were disappointed with your room as we have refurbished 70 out of our 81 bedrooms in the last 3 years. In relation to the customer service you experienced please accept my apologies as we pride ourselves on providing a warm welcome and attentive service to all of our guests.

Thank you for your feedback. Please accept my apologies that the hotel did not meet your expectations.

Thank you for your feedback

Thank you very much for your feedback. We look forward to welcoming you back in due course

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback, we noted your comment about the dinner menu which will be relayed to the head chef. We look forward to welcoming you back in due course.

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback, I am sorry that the hotel did not meet your expectations.

Thank you very much for your feedback

Thank you for your feedback, please accept our apologies for the indoor hydropool being out of action for emergency repairs. We look forward to welcoming you back in due course

Thank you for your feedback

Thank you for your feedback, we look forward to welcoming you back in due course

Thank you for your feedback. We look forward to welcoming you back in due course

Thank you for your feedback

Thank you for feedback, we look forward to welcoming you back in due course

We appreciate your feedback and look forward to welcoming you back in due course

Thank you for your feedback. We look forward to welcoming you back in due course

I am very sorry to learn of your disappointment with the bedroom you were allocated. Did you perhaps mention this to the reception team who may have been able to upgrade you if there was availability ? From your description I believe you booked a budget double which overlooks the inner courtyard. A description of these rooms is on third party websites so as not to create any false expectation. We have priced these budget rooms at 160 whereas a standard double room in the summer months is 299, which we think fairly reflects the difference in room quality. Please accept my sincere apologies for the discomfort you experienced.

Thank you for your feedback

Thank you for your kind comments. We look forward to welcoming you back in due course.

Thank you for your feedback. We look forward to welcoming you back in due course. Please ask for a harbour view or sea view balcony room when next reserving.

Thank you for your feedback. We have an ongoing programme of refurbishment which includes having refurbished 73 of our 84 guest bedrooms in the last 4 years and refurnishing and recarpeting all of our lounges in the last 2 years.

Thank you for your feedback. Please accept my apologies for your uncomfortable stay.

Thank you for your feedback

Thnak you for your feedback. I am very sorry to learn of your disappointment at the bar being closed at 10.30pm. On quieter days it may not be constantly manned later in the evening but there is a sign on the bar indicating to ring the bell for service. We offer drinks service to our residents 24 hours a day.

Thank you for your kind comments. We look forward to welcoming you back in due course