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뉴 웨스트클리프 호텔 여행 후기

3 out of 5
뉴 웨스트클리프 호텔
27-29 Chine Crescent, Bournemouth, England

이용 후기

6.8
평점 10 - 훌륭해요. 414개 이용 후기 중 54개" "
평점 8 - 좋아요. 414개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 414개 이용 후기 중 118개" "
평점 4 - 별로예요. 414개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 414개 이용 후기 중 35개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old but well maintained hotel

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 10월 26일
Thank you for your feedback !

2/10 - 너무 별로예요

Clive

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3 night stay
The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone
2021년 9월에 3박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 10월 26일
Thank you for your feedback !

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel, good location
Outside appearance
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

8/10 - 좋아요

Shahnam

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2021년 9월에 2박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overall
Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

10/10 - 훌륭해요

Madalin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 11일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Mohammad

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

10/10 - 훌륭해요

Jason

2021년 8월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

8/10 - 좋아요

Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I think it should be cheaper as they don’t do anything for you no cleaning ect
2021년 9월에 2박 숙박함
답변 제공: General Manager 님, 2021년 9월 11일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Dahlia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff
At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.
2021년 8월에 1박 숙박함
답변 제공: Duty Manager 님, 2021년 9월 3일
Thank you so much & pleased you enjoyed your stay with us, we appreciate your feedback.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.
2021년 8월에 2박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 9월 3일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Lloyds

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
Relaxing trip.
It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.
2021년 8월에 1박 숙박함
답변 제공: General Manager 님, 2021년 8월 31일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Taner

2021년 8월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 숙박 시설 상태 및 시설
Was fine for a 1 night. Short walk to the beech and town
2021년 8월에 1박 숙박함
답변 제공: General Manager 님, 2021년 8월 31일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Anthony

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)
2021년 8월에 3박 숙박함
답변 제공: General Manager 님, 2021년 8월 31일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

June

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 3박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this hotel
Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3
2021년 8월에 4박 숙박함
답변 제공: General Manager 님, 2021년 9월 21일
Thank you for your review

2/10 - 너무 별로예요

Alison

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid!!
Avoid room 14!!! I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response! Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons - The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area! The bathroom shower tray was absolutely filthy! Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window! The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it! Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too! I would never return or recommend this hotel!
2021년 8월에 1박 숙박함
답변 제공: Duty Manager 님, 2021년 8월 20일
Thank you for your feedback! We will be addressing your concerns.

4/10 - 별로예요

Sabeya

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Non family friendly room more for travellers wanting to stay in shelter.
2021년 8월에 1박 숙박함
답변 제공: Duty Manager 님, 2021년 8월 20일
Thank you for your feedback!

8/10 - 좋아요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
July 2021
I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either. The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful. There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around. Thank you for the overall positive experience.
2021년 7월에 4박 숙박함
답변 제공: Duty Manager 님, 2021년 8월 8일
Thank you so much for your feedback. We are pleased you enjoyed your stay at the Hotel & look forward to welcoming you back anytime your in Bournemouth.

2/10 - 너무 별로예요

Wayne

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away.
Check in was the only neutral part of this experience. The room was a box, room 8. I could touch both walls with out stretching. the decor was old. This I can put up with. What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress.
2021년 7월에 1박 숙박함
답변 제공: Duty Manager 님, 2021년 8월 20일
Thank you for your feedback! We will be addressing your concerns.

8/10 - 좋아요

Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family room at New Westcliff Hotel
It was a good stay with what to expect as Covid restriction still followed. Close to the beach and walking distance with breakfast pre packed.
2021년 7월에 2박 숙박함
답변 제공: Mike 님, 2021년 7월 31일
Thank you for your feedback. Regards New Westcliff Hotel Team.

2/10 - 너무 별로예요

Mayooran

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Not again
Unfriendly staff… Not felt welcomed… Unpleasant room.. Not as big as stated.. Bad quality beds.. Tiny little shower… No air condition or fan Extremely poor quality box breakfast Not value for money at all.
2021년 7월에 2박 숙박함
답변 제공: Duty Manager 님, 2021년 7월 31일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Melika

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Duty Manager 님, 2021년 7월 31일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

elton

별로예요: 직원 및 서비스
There was no one at reception to welcome us on arrival one member of staff another guests to get there attention as he was working the bar the pillow was dirty had to change them myself i was also denied cutlery had to eat my Chinese with tee spoon overall was not impressed
2021년 7월에 2박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 7월 20일
Thank you for your feedback !

8/10 - 좋아요

Nilesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Family weekend
All the communal areas are very well updated. However, the rooms leave a lot to be desired, shower was too small and dated, didn’t work properly. A family room was so small the bathroom door hit the beds. You have to use your bath towels for the pool which is not what it should be like. Extra pool towels should be provided. No towel or clothes hooks around the pool, sauna or spa area, apart from in the changing rooms. Only one hand held shower by the spa, so overall not a great experience. Staff very friendly though.
2021년 7월에 1박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 7월 5일
Thank you for your review !

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room was extremely dated, the toilet was situated inside the room (not in the entrance hall as you come in) so it was like going toilet in the wardrobe. The shower was almost unusable as it literally just trickled - almost no water came out. Would definitely not stay there again.
2021년 7월에 1박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 7월 5일
Thank you for your feedback !

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Needs a little TLC
Hotel was fine but just a bit ‘tired’ - noisy/rattling extractor fan in bathroom; very hard bed and fairly flat pillows etc. If I was paying around £50 it’s be fine, but for over £160 I’d have expected a slightly better standard. Compared to Premier Inn or newer Travelodges it was much less comfortable. Staff were helpful; location was great - just the room itself that left a little to be desired.
2021년 6월에 1박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 6월 16일
Thank you for your feedback !

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 1박 숙박함
답변 제공: . 님, 2021년 6월 24일
Thank you for your feedback !

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The guy on the front desk was brilliant- very friendly and helpful but seemed to be running everything all by himself. The shared spaces in the hotel looked like they had been refurbished, except the bar which looked run down. Our room was horrendous, it smelled, the carpet was disgusting, there was rust and dirt all over the bathroom and hairs and skid marks in the toilet. Most of the spotlights didn’t work and the windows were filthy. Whilst putting clothes away we noticed old packets of milk and tea bags in one of the drawers. Truly the worst hotel experience ever- we packed our bags and didn’t stay.
2021년 6월에 1박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 6월 9일
Thank you for your feedback !

4/10 - 별로예요

Edna

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
West cliff hotel
It wasn’t nice at all. Staff were rude. No fridge on the bedroom. Stains everywhere. Very disappointed
2021년 6월에 2박 숙박함
답변 제공: New Westcliff Hotel 님, 2021년 6월 9일
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2/10 - 너무 별로예요

Jayne

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 10월 2일
Thank you for your feedback !

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs a refurb however basic and OK for 1 night
We stayed here for the night, was very basic, a little run down but sufficed is to get our heads down for the night. The shower was pitiful and took 20 mins to use as the water flow was terrible, It had a pics of material with velcro on it as a blind to stick it to the window and the downstairs bar looked like that of a working mans club. For £74 it’s pretty much what we expected in Bournemouth. Good for a quick overnight stay but wouldn’t book it for any longer.
The tired bar downstairs
The Velcro blind found on the floor
2020년 9월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 10월 2일
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4/10 - 별로예요

실제 이용하신 고객

2020년 9월에 3박 숙박함
답변 제공: General Manager 님, 2020년 9월 10일
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6/10 - 괜찮아요

Rosscap 님, Kent

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Dealing with COVID measures well. More variation with the breakfast boxes would have been nice
2020년 8월에 7박 숙박함
답변 제공: General Manager 님, 2020년 9월 10일
Thank you for your comments

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very poor condition, toilet are not clean. No view close location.😡
2020년 8월에 1박 숙박함
답변 제공: General Manager 님, 2020년 9월 10일
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10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort and quiet
Very quiet and comfortable stay
2020년 8월에 1박 숙박함
답변 제공: New Westcliff Hotel 님, 2020년 8월 27일
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8/10 - 좋아요

sonia 님, basingstoke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place friendly staff and overall good wanted to stay longer but unfortunately no rooms sadly
2020년 8월에 1박 숙박함
답변 제공: General Manager 님, 2020년 8월 11일
Thank you for your comments.

2/10 - 너무 별로예요

MRT 님, Leeds

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Small rooms, very noisy person next door who was living at the hotel long term and unsympathetic owners, Avoid
2020년 8월에 2박 숙박함
답변 제공: General Manager 님, 2020년 8월 10일
Thank you for your feedback

2/10 - 너무 별로예요

Rabab

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: General Manager 님, 2020년 8월 10일
Thank you for your feedback

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함
답변 제공: General Manager 님, 2020년 7월 17일
Thank you for your feedback

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: General Manager 님, 2020년 7월 14일
Thank you for your kind comments. Hope to see you in the future.

10/10 - 훌륭해요

Ernest

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Presentation of the room was lovely. Except there was no kettle and tea.
2020년 7월에 1박 숙박함
답변 제공: General Manager 님, 2020년 7월 14일
Thank you for your review. Hope to see you in the future.

6/10 - 괜찮아요

Terry

출장 여행
좋아요: 직원 및 서비스
2020년 3월에 2박 숙박함
답변 제공: Duty manager 님, 2020년 5월 20일
Thank you

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It has a swimming pool, and very close to main town, easy walk. Did not like the fact that you had to pay some parking company to park in the hotel car park, should be free, and we had a disabled person with us with a disabled badge, in the end we parked on the roadside to the back of the hotel.
2020년 2월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 3월 3일
Thank you for your feedback !

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 2월 28일
Thak you for feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Handy pool and jacuzzi which were nice and warm. No cooked this time.
2020년 2월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 2월 18일
Thank you for your feedback !

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stayed in the block of rooms next to the reception area. The common areas have been refurbished but not the room I was in. The decoration was very shabby, poorly cleaned bathroom with beard shavings in the sink and around the bath which also had a number of chips in the enamel. In the morning I discovered a huge insect in the bath. Not the best of good morning welcomes.
2020년 2월에 1박 숙박함
답변 제공: Duty Manager 님, 2020년 2월 18일
Thank you for your feedback !