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더리 카인 호텔 여행 후기

3 out of 5
더리 카인 호텔
9 Durley Road South, West Cliff, Bournemouth, England

이용 후기

6.6
평점 10 - 훌륭해요. 341개 이용 후기 중 56개" "
평점 8 - 좋아요. 341개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 341개 이용 후기 중 98개" "
평점 4 - 별로예요. 341개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 341개 이용 후기 중 32개" "

7.4/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

SARAH

별로예요: 직원 및 서비스, 객실의 편안함
Stolen personal property
The hotel was ok but not particularly clean or hospitable- no staff on duty except one man on check in. The bedvwas the most uncomfortable ive ever slept in. The worst thing is they have stolen my property- i left an item of clothing in the room and despite many calls and messages left , as they never answer personally, i have had no contact. I have also tried Hotels.com to discuss this issue and theur live chat line is useless. No response despite waiting for contact as instructed. The item was a gift and all i want to do is send them postage to return it to me as it was a gift.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Holly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely manager staff was very friendly, the price for the room was a downfall but other than that everything was good
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

adonis

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Liz

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Appalling - don’t book to go here. I wouldn’t throw good money after bad to go back
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Satinderpal

별로예요: 청결 상태, 직원 및 서비스
No good experience
My room very small.very uncomfortable . Bin had rubbish. No coffee ☕️ and no sugar.bathroom very small toilet seat dirty, parking paid £10 ..
2022년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Really comfortable stay and staff were welcoming. Hotel is basic but all we needed as weren’t in the hotel very much.
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Clint

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 4박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Same as above
Helpful and good clean room
2022년 6월에 2박 숙박함

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Three day stay
Nice friendly staff
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Jason

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Petronela

2022년 5월에 1박 숙박함
답변 제공: The Durley chine hotel 님, 2022년 5월 31일
Thank you for your feedback, hope to welcome you again soon at our hotel

8/10 - 좋아요

Libby

2022년 5월에 1박 숙박함
답변 제공: The Durley Chine team 님, 2022년 5월 30일
Thank you very much for staying at our hotel and we are happy to welcome you any time in the future

4/10 - 별로예요

Nina

2022년 5월에 1박 숙박함
답변 제공: The Durley chine team 님, 2022년 5월 30일
Thank you for your rating and we endouver to improve our service in the future to suit your needs

4/10 - 별로예요

ryan 님, Brighton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is close to town and the beach. However the condition of the hotel is very unclean and tired. The walls in the room were covered in stains. Also the bedding had stains all over the ‘duvet cover’. The duvet itself was ripped all over. The room looked like it had been used to house homeless people and hadn’t been properly cleaned/updated since the homeless people has left. Seriously avoid this hotel!
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

eve

단체 여행
별로예요: 청결 상태
the mattress was rock hard and didn’t have a good night sleep at all. The bed sheets had stains on, this also being the case for the towels aswell. No shower gel ect was provided either which i feel is a basic thing expected at a hotel
2021년 9월에 2박 숙박함

8/10 - 좋아요

Allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy and content
2021년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Very dissatisfied with this hotel, check in was a struggle I booked through Expedia double room was randomly given a twin room because apparently that’s what I had booked, showed reception the room I had booked on my phone and didn’t care at all. Paid to park on site which is fine if you don’t want work vans parking right on your car to damage it because there’s a more expensive car the other side to give them adequate space to get in. Construction Workers everywhere making noise, going in and out of hotel all night to smoke, shout in the street. Room above was building their own furniture all night by the sounds of it, very restless sleep indeed. The only nice welcome we had was in the morning by a different guy at reception on check out. Please be advised if you stay here be prepared to have no sleep and your car and your property to not be given a crap about and you pay for that privilege!
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

victor

2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
The hotel was very run down and beds near to braking, couldn’t sleep at all. Very outdated and desperate needs of refurbishment. Shower was small and tight and knees touched bath when using toilet. Such a bad experience that it spoilt the overnight stay for the air festival in Bournemouth. Spend more money and avoid!
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Stuart

가족 여행
별로예요: 직원 및 서비스
If your not bothered about service
Reception person was not that friendly seem like he didn't really care about costumer service
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Shannon

It was ok..an average hotel and stay. Parking could of been better, only a few spaces at front of hotel and small spaces. The rest of the car park was at back, and very confusing. Got told it was ok to park and pay after 30 mins, but when I went back to pay once I had taken my luggage up to room. I noticed the parking says pay on arrival, not very happy as that’s what the staff had told me. Cleanliness was average, only stayed one night. A lot of money for one night. Positive side of it is that it is very close to the beach, walking distance.
2021년 8월에 1박 숙박함

8/10 - 좋아요

damon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After a long journey, we looked forward to resting in a clean, spacious room, similar to those shown on the website. Unfortunately, that was not to be. Our room was the size of a postage stamp, with a bathroom similar to one you might find in an under-stairs cupboard. Old, dated, with some drawers so tatty we stopped attempting to use them, the room would have made a perfect set in a 70s sitcom. After spending the best part of £300 for two nights, I was hoping that we might be awarded more than one bar of soap and a mouldy shower curtain to complement our stay. Actually, we did. There two unwrapped teabags, clearly retrieved from a box of PG Tips, dumped into some little cups, making up our 'facilities'. The room faced out onto a noisy roundabout, where wannabe Ayrton Sennas practiced their manoeuvres all night long. After politely enquiring about the 'breakfast' listed with our room on the website, we were told, 'Not doing breakfast, because Covid'. OK, so not even a little bag with a piece of fruit and a yoghurt in our room then? I guess not. Perhaps the person in charge of making the lack of breakfast clear on the website (and deducting the cost) was off sick that day. The guests were required to wear face masks through the public areas of the hotel. Fair enough. But I couldn't help but wonder why the group of men crowded into the tiny bar watching football with the manager were exempt from mask wearing and social distancing. Perhaps they were asked to take a test first.
2021년 7월에 2박 숙박함
답변 제공: EGL 님, 2021년 7월 5일
None of the above issues were highlighted to any member of the team during your stay and cannot comment further regarding your room as you have posted an anonymous review. If you kindly check your confirmation and Expedia Website all our rates are listed as 'Room Only' . As regards to the group in the Bar, they were all one party and had provided Negative Tests to us.

8/10 - 좋아요

tracy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: EGL 님, 2021년 7월 5일
Thank you for taking the time to review

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was very poor, it really didn’t do my back any good..the shower was awful and flooded..and the tv might as well not have been there it was the smallest I have seen in years and kept loosing the signal so did not get the whole program
2021년 6월에 2박 숙박함
답변 제공: RESERVATIONS 님, 2021년 6월 21일
If you had any issues, then it would have been better to bring them to our attention during your stay , giving us the opportunity to rectify any issues at the time!!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over priced poor quality.
The car park facilities very small & tight you have to pay £4.50 until noon the following day. Reception was not overly welcoming or helpful. Bathroom tin the room was very small. Toilet so close to the bath tub very hard to use. Water stopped working in the shower so was unable to shower in the morning. Bed was very soft and not very comfortable. Very expensive for poor quality. Would not recommend!
2021년 5월에 2박 숙박함
답변 제공: EGL 님, 2021년 5월 31일
Your anonymous review has been seen

6/10 - 괜찮아요

david

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Ok for business
Staff need a little more training ,curt and impolite. One t bag and one offee sachet in the room im sure i could have asked for more but really??
2020년 10월에 1박 숙박함
답변 제공: EGL 님, 2020년 10월 9일
Your comments have been noted and passed onto Management

4/10 - 별로예요

Martin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
weekend away
Grumpy receptionist, room ok shower Luke warm & poor water pressure
2020년 9월에 2박 숙박함
답변 제공: EGL 님, 2020년 10월 9일
Your comments have been noted

8/10 - 좋아요

Adam

2020년 9월에 1박 숙박함
답변 제공: EGL 님, 2020년 10월 9일
Thank you

6/10 - 괜찮아요

Timothy M

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: egl 님, 2020년 9월 25일
Thank You

8/10 - 좋아요

실제 이용하신 고객

2020년 9월에 1박 숙박함
답변 제공: EGL 님, 2020년 9월 25일
Thank you for your score

6/10 - 괜찮아요

LUCAS

좋아요: 청결 상태
2020년 8월에 2박 숙박함
답변 제공: EGL 님, 2020년 9월 4일
Thank you for your review

10/10 - 훌륭해요

Gemma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely clean hotel helpful friendly staff nice walk to beach . Great stay would go back
2020년 8월에 3박 숙박함
답변 제공: EGL 님, 2020년 9월 1일
Thank you so much for your comments

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only place available to book short notice. Won’t go back.
2020년 8월에 1박 숙박함
답변 제공: egl 님, 2020년 8월 9일
It's a shame you did not bring your concerns to our attention during your stay !!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
We will not be staying here again
The hotel rooms are tired with non matching furniture, broken ceiling light, old stained beside lights-one not working, stained bed linen. The room had dirty finger marks all around the light switches and door handles and clearly is in need of a deep clean. The sink in the bathroom did not drain so after having a shave it took ages for the water to drain, so I could brush my teeth. The shower leaked from the tap so you got sprayed from the bottom of the tap with hot water whilst it was coming out of the shower head. There was cling film around the smoke detector, this was reported to reception, to be told don’t worry you will not be charged for this as we have let the management aware. The cling film was not removed during our stay which meant there was no smoke detector in our room. There were cigarette butts on the ledge outside the window that had clearly been there for sometime. My main concern was the lack of deep cleaning especially in light of Covid.
2020년 8월에 1박 숙박함
답변 제공: egl 님, 2020년 8월 18일
Your comments have been passe on to Mnagement

4/10 - 별로예요

jason

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible.... Avoid!
Horrible experience. Dirty carpets, tiny room, TV working intermittent ly with dirty, broken remote, broken bedside lamp, lumpy, very thin mattress, broken bathroom fan, tap, shower pipe, toilet roll holder. Charges for WiFi and parking Wish I'd read the reviews before booking. Never again!
2020년 8월에 1박 숙박함
답변 제공: egl 님, 2020년 8월 18일
Your comments have been noted

2/10 - 너무 별로예요

Expedia Relocation

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was not happy with this hotel. No air condition in the room. Very stuffy and no cold drinks
2020년 8월에 1박 숙박함
답변 제공: egl 님, 2020년 8월 3일
Your comments have been noted and would like to point out that we do not advertise that our rooms have air conditioning and a range of chilled bottled beers and soft drinks are always available from the Bar.

10/10 - 훌륭해요

Dave 님, St Albans

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay. Polite, helpful staff. Particularly in lockdown conditions.
2020년 7월에 3박 숙박함
답변 제공: EGL 님, 2020년 8월 2일
Thank you so much for your comments and rating, it is much appreciated

6/10 - 괜찮아요

Sarah

좋아요: 직원 및 서비스
2020년 8월에 1박 숙박함
답변 제공: egl 님, 2020년 8월 3일
Thank you

8/10 - 좋아요

Welnitz 님, Slough

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good standard Good service Nice room Clean Recomend
2020년 7월에 4박 숙박함
답변 제공: reg 님, 2020년 7월 28일
Thank you

8/10 - 좋아요

Joanne

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 7월에 3박 숙박함
답변 제공: EGL 님, 2020년 7월 18일
Thank you for your score

6/10 - 괜찮아요

Joanne

별로예요: 직원 및 서비스
It’s ok but the guy with. A pony tail is terrible
I had a broken shoulder and couldn’t use my right arm. The receptionist W pike only take my items to the lift and not help me. So rude
2020년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2020년 3월 25일
Apologies for that

2/10 - 너무 별로예요

James

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
STAY SAFE, DON'T STAY HERE!
1. On the first night of my three night (6th February 2020) I was woken from sleep late at night and very early in the morning by a loud mechanical noise coming from just outside my window. At night the noise was turned off when I complained and the following morning I asked to move rooms and this was granted. 2. Very early on the morning of the 8th February I was woken from a deep sleep by a receptionist opening my door accompanied by a large man with a foreign accent I had never seen before. They began to have a normal conversation whilst they could see I was in bed and semi awake. At no point did they address me. The foreign man who was clearly a visitor looked at me and said ‘yes this is my friend, I will stay here with him’. The receptionist advised he couldn’t sleep in my room as it was a single room but could stay in the room if he wished. At absolutely no point did he acknowledge me! At this point becoming aware of imminent danger I shouted loudly from bed ‘excuse me, I don’t know this man, get out’. The visitor took exception to this and said sarcastically ‘excuse me’. I replied again angrily ‘get out’. At this point I banged on the door and they walked away down the corridor! I tried to go back to sleep but couldn’t so with it fresh in my mind I emailed the hotel complaining and demanded a full refund which I fought for but was not forthcoming!! I could have been robbed, sexually assaulted or worse and the hotel thought an apology hours later was sufficient!
2020년 2월에 3박 숙박함
답변 제공: Front Desk 님, 2020년 3월 25일
During your stay this matter was dealt with via email correspondence (your choosing) and two nights were given to you on a complimentary basis. Therefore as far as we were concerned the matter was closed as nothing to the contrary was said on departure.

8/10 - 좋아요

실제 이용하신 고객

2020년 3월에 2박 숙박함
답변 제공: EGL 님, 2020년 3월 11일
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6/10 - 괜찮아요

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단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
People of desk helpful and nice when we came in late at night. Room out of date and furniture old, eg. Beds are uncomfy and can tell they have been well used. Our room was next to the lift and every time someone would click the button our room would be very noisy as well as people walking past, little soundproof waking us all up. Room was overall ok.
2020년 2월에 1박 숙박함
답변 제공: EGL 님, 2020년 3월 2일
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6/10 - 괜찮아요

Alain

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The room was completely different from website photos. The door was really hard to open and didn't feel safely shut. Freezing cold room for the first hour. Strong draft through the window. The radiator needed a degree in rocket science to operate and didn't provide much heat. The shower took forever to get hot. Breakfast was served with a smile but wasn't very nice and everything was cleared away before the advertised end time. Stayed there some years ago for my 40th, with fond memories, but very disappointed this time.
2020년 2월에 1박 숙박함
답변 제공: EGL 님, 2020년 2월 22일
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8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: EGL 님, 2020년 2월 17일
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8/10 - 좋아요

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좋아요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: EGL 님, 2020년 2월 17일
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