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콥톤 레이크뷰 호텔, 그린 커뮤니티 여행 후기

콥톤 레이크뷰 호텔, 그린 커뮤니티
Green Community, P.O. Box 63845, Dubai

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 181개 이용 후기 중 61개" "
평점 8 - 좋아요. 181개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 181개 이용 후기 중 19개" "
평점 4 - 별로예요. 181개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 181개 이용 후기 중 10개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

samir

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Mohamad

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 2월에 3박 숙박함
답변 제공: Tobgy 님, 2024년 2월 26일
Dear Mr. Mohamad,Thank you for choosing to stay at Copthorne Lakeview Hotel and taking your time to review our property.We wish to welcome you back again!Best Regards,Diaa El TobgyFront Office Manager

4/10 - 별로예요

Lars

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel i warn down and rooms general in poor condition in need of an upgrade. Hot water missing a couple of time. Towels not supplied to match number of people in the room. Safe not working and not attended to even after more observation to the front desk.
2023년 12월에 5박 숙박함
답변 제공: Tobgy 님, 2024년 1월 10일
Dear Mr. Lars,Thank you for taking time to review our hotel following your visit to Copthorne Lakeview Hotel. Please accept our sincere apologies for not meeting your expectations during your recent stay. Please be assured that we are taking the mentioned points seriously to improve our guest service experience to meet the guest expectation.We hope to welcome you back for a better experience!Best Regards,Diaa El TobgyFront Office Manager

10/10 - 훌륭해요

Natasia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service with very accommodating staff
2023년 12월에 4박 숙박함

4/10 - 별로예요

Suzanne

2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel Staff best we’ve ever had Hopefully will be able to come back
2023년 9월에 7박 숙박함

8/10 - 좋아요

Mohammed Fiaz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 4박 숙박함

8/10 - 좋아요

Eduardo

2023년 9월에 5박 숙박함

2/10 - 너무 별로예요

Dawit

2023년 9월에 4박 숙박함

6/10 - 괜찮아요

brian

별로예요: 객실의 편안함
Not happy
The air conditioning worked poorly. So I slept uncomfortably. I informed management that evening but it did not improve. If it’s too warm I can’t get a good night sleep. I will not return to your hotel for that reason.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Yuen Shan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

samir

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Omar

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

José Carlos

2023년 6월에 6박 숙박함

4/10 - 별로예요

Hisham

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms have small tiny window on the lake which defeats the purpose of overlooking a lake Not enough towel, no floor mats in toilets, fridge not cooling, tv not working , floor carpet needs cleaning or changing
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

G R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great Hotel overall
So, The Gym cardio Life Fitness equipment is outdated - 3 treadmills only, The one I was using I experienced touchscreen problems, 1 was "out of order" and another a guy came in to use the other one and the noise from the belt just unbelievable. Not sure about the bikes. Housekeeping and maintenance to rooms very slow.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Joan

2023년 5월에 5박 숙박함

10/10 - 훌륭해요

ofer

2023년 4월에 2박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 4월 25일
Dear ofer,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

2/10 - 너무 별로예요

MOHAMMED 님, ilford

2023년 3월에 8박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 4월 25일
Dear MOHAMMED,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

6/10 - 괜찮아요

MICKE

2023년 3월에 7박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 25일
Dear Micke,Thank you for taking the time to share your recent experience with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I hope you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Dubai. Best regards,

6/10 - 괜찮아요

Amer

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would have been nice if the guy in the front with glasses if he speaks better English and not make jokes when the guest has a long flight, and I wish if had an actual mini refrigerator not drink chiller
2023년 3월에 9박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 20일
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 - 훌륭해요

Nadim

2023년 3월에 6박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 20일
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

2/10 - 너무 별로예요

Mischa

출장 여행
별로예요: 직원 및 서비스
Sueing the Hotel for Negligence
2023년 3월에 8박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 13일
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 - 훌륭해요

Svetlana 님, Forest Hills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful surroundings. Knowledgeable and friendly staff. 100 recommended.
2023년 2월에 11박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 20일
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

8/10 - 좋아요

Said

좋아요: 직원 및 서비스, 객실의 편안함
Ok hotel
The hotel can be better if they take extra care on maintenance and cleanliness
2023년 2월에 1박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 20일
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder.We have taken the note of your feedback regards to the maintenance and cleaniness,It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

10/10 - 훌륭해요

Viktor

2023년 2월에 4박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 3월 20일
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

6/10 - 괜찮아요

Bayrak

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The hotel building and amenities is so beautiful. The TVs are old, small screen, bad colors and bad resolution. The safe box was closed and the passcode is unknown and the service didn’t fix it in spite of the everyday’s notifications I made along my four nights stay at the hotel.
2023년 2월에 3박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 2월 28일
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

2/10 - 너무 별로예요

Özlem

2023년 2월에 2박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 2월 28일
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Frank
This was my 2nd visit to the hotel and i cant fault it all.Receptionist Deki and the others were very friendly. The Concierge guy Athman always smiling and friendly, the new idea of having a shuttle bus to Marina came very handy however its a bitt to early. Would be better if it started around mid day and return at7pm otherwise everything was perfect
2023년 2월에 1박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 2월 28일
Dear Guest,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

10/10 - 훌륭해요

Ibrahim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was al good :)
2023년 2월에 1박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 2월 28일
Dear Guest,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel location with very poor management
Although the staff is very friendly, the lack competency with regards to overall with customer service. Housekeeping staff should be trained to do a better job. Toilets where nit clean, fridge contained spoiled food from previous guest. Trash and used plates and cutlery of the guests were was left in the hallway although housekeeping staff had seen it and simply ignored it.
2023년 2월에 4박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 2월 28일
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

8/10 - 좋아요

Ding Yang

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
很棒的住宿,可惜離市區有點距離
2023년 1월에 8박 숙박함
답변 제공: Best regards, SHALINI GURJAR, Assistant Front Off 님, 2023년 2월 28일
Dear Guest,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon.

8/10 - 좋아요

Stephanie Jayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 13박 숙박함

4/10 - 별로예요

Constantin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Jonas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 6박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 18일
Dear Jonas,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon. Best Regards,Copthorne Lakeview Hotel

10/10 - 훌륭해요

Eugine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good and clean hotel, there’s is easy accessibility to the property. I recommend it to other tourists.
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 16일
Dear Eugine,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon. Best Regards,Copthorne Lakeview Hotel

10/10 - 훌륭해요

f

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY GOOD
The hotel is very good and i cant fault it.The location is abit far from metro but the Concierge guy Athman and the reception guy Alain very both professional and smiling all the time, they actually made me extend my stay from 2 days to 6 days.
2022년 12월에 1박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 8일
Dear Guest,Thank you for this perfect review, I must say that I am overjoyed to see so many of my team members being recognized here, having read this review it assures me that we are just heading in the right direction. Please be assured that we have personally congratulated Athman and Alain for their exemplary performance. It was an absolute pleasure to have you as our guest and we look forward to welcome you back soon.

8/10 - 좋아요

Majeda

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
Ahmad the front desk agent was grateful and very helpful please let the hotel know that he was a great person.
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 5일
Dear Majeda,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,Copthorne Lakeview Hotel

8/10 - 좋아요

Petr

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 6박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 5일
Dear Petr,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,

8/10 - 좋아요

Said

2022년 12월에 1박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 5일
Dear Said,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,Copthorne Lakeview Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Viihtyisä paikka, jossa todella ystävällinen ja palvelualtis henkilökunta. Hotellin yhteydessä pieni ostoskeskus pieniin ostoksiin. Kaukana keskustasta, joten vaatii lähtemisen. Metroasema kävelymatkan päässä.
2022년 12월에 4박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2023년 1월 2일
Dear Guest,Thank you for choosing to stay with us during your recent visit to Dubai. We are delighted to know that you have enjoyed your time with us. We look forward to welcome you soon on your next visit.Regards

8/10 - 좋아요

fernando

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buen hotel para ir de vacaciones. Hay una buena area de alberca pero el servicio de los meseros no es muh bueno
2022년 11월에 9박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2022년 11월 27일
Dear Fernando,Thank you very much for taking time to review our hotel, we are happy to hear that you enjoyed your visit at our property. Please be assured that we are taking your feedback regarding the service of our waiters seriously to improve our guest service experience.Looking forward to welcoming you back for a better experience!Best Regards,Copthorne Lakeview Hotel

10/10 - 훌륭해요

Varun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was helpful and courteous.Mousa was very helpful and kind to handle our luggage.
2022년 9월에 2박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2022년 10월 12일
Dear Varun,Many thanks for sharing your positive comments. We are happy to know you loved your recent stay with our hotel. Our Team Members especially Mousa will be very happy to read about you recognizing them.It would be our great pleasure to welcome you soon again.Best Regards,Copthorne Lakeview Hotel

10/10 - 훌륭해요

John 님, Homps

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is the best around the Green Community. It's convenient, very clean, the staff are very helpful and friendly and the rooms are very well appointed and large. And the wifi is fast too. The hotel offers a copious and varied breakfast and there's a restaurant as well as a big bar upstairs. In addition, other restaurants are available in the shopping centre. It won't take much to make this hotel into a great hotel by improving the public areas which are uninteresting. And for goodness sake, ditch the awful Chinese paintings everywhere, get a proper interior designer to enhance the place and bingo! It would turn good to great. Tip: ask for a lake-view room and you may get an upgrade free.
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Elvis

2022년 6월에 3박 숙박함
답변 제공: Copthorne Lakeview Hotel 님, 2022년 6월 25일
Dear Elvis, Many thanks for taking your time to review our hotel. It would be our great pleasure to welcome you soon again. Best Regards, Copthorne Lakeview Hotel

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expo nah, Metro nah, sehr angenehm, ruhig,
2022년 3월에 3박 숙박함
답변 제공: Copthorne Lakeview Hotel Team 님, 2022년 3월 31일
Hi Barbara, We greatly appreciate your time and effort in sharing your feedback on your stay with us. It would be our pleasure to host you soon again. Best Regards, Copthorne Lakeview Hotel

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Copthorne Lakeview Hotel Team 님, 2022년 3월 31일
Hi Elena, We greatly appreciate your time and effort in sharing your feedback on your stay with us. It would be our pleasure to host you soon again. Best Regards, Copthorne Lakeview Hotel

8/10 - 좋아요

Jamil 님, Jounieh

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are large and clean , the staff are friendly the breakfast is good . They did not upgrade my room as expedia gold membership, even I ask them they did not care. I had to pay extra money, nothing for greeting as Expedia gold .
2022년 3월에 2박 숙박함
답변 제공: Copthorne Lakeview Hotel Team 님, 2022년 3월 31일
Hi Jamil, We greatly appreciate your time and effort in sharing your feedback on your stay with us. We are happy to know you enjoyed your stay at our hotel, especially the cleanliness and breakfast quality we serve. Your feedback about the upgrade is well accepted and shared with the respective department for further clarification. It would be our pleasure to host you soon again. Best Regards, Copthorne Lakeview Hotel