실내 수영장, 07:00 ~ 19:00 오픈, 일광욕 의자

힐튼 가든 인 두바이 알 미나 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 562개 이용 후기 중 250개" "
평점 8 - 좋아요. 562개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 562개 이용 후기 중 73개" "
평점 4 - 별로예요. 562개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 562개 이용 후기 중 29개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Yeonu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m totally satisfied with their services. Thank you!
2023년 2월에 1박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 2월 9일
Dear Yeonu,Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI AL MINA TEAM

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
두바이 호텔
규모는 작으나 가성비좋은호텔 식당1개..
2022년 1월에 6박 숙박함
답변 제공: pawan 님, 2022년 2월 21일
Dear Guest, We are glad to learn that you found our hotel comfortable place to stay and you enjoyed our convenient location. Thank you very much for writing a 08 /10 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

8/10 - 좋아요

POH LIAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 시설 었어요. 배게는 참 중요해요.
2020년 1월에 1박 숙박함
답변 제공: Manasi Patkar 님, 2020년 2월 13일
Dear POH LIAN, Thank you for 8/10 ratings to our hotel. We are happy that you truly enjoyed your stay with us and everything was up to your satisfaction. We hope that you will give us an opportunity in near future to welcome you again. Best Regards, Manasi Patkar Guest Services Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suitable for Business trip but bad breakfast.
The service was good enough. But the breakfast wasn't so satisfied. Location and the room itself was good as well.
답변 제공: General Manager 님, 2017년 3월 12일
Dear Guest, We truly appreciate the time you took to write the review, and the positive feedback you provided. We are happy to know that you enjoyed your stay with us, especially the location and the service provided by the team. Looking forward to welcoming you back in the future. Kind regards, Eleana Charalambous Duty Manager

10/10 - 훌륭해요

Arunkumar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean, the staffs were friendly and helpful. Food was great too.
2024년 4월에 2박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 4월 23일
Dear Arunkumar, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 9박 숙박함
답변 제공: Jessa 님, 2024년 4월 10일
Dear Maria,Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Sincerely,Jessa EspanolaFront Office Supervisor

10/10 - 훌륭해요

Jihane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and great personnel. Special thanks to mr kareem
2024년 4월에 1박 숙박함
답변 제공: Jessa 님, 2024년 4월 9일
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.

4/10 - 별로예요

Jihane

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Royston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff very helpful and Plesant, Breakfast has a good selection, and cannot fault this Hotel would stay again if going to Dubai.
2024년 3월에 5박 숙박함
답변 제공: Jessa 님, 2024년 4월 3일
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

2/10 - 너무 별로예요

akbar

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 3월 13일
Dear Akbar,Thank you for taking time to share your experience about our hotel on Expedia.We regret to note that our location and our facilities were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this.We hope that you would give us another opportunity to welcome you in future.Best RegardsHGI DUBAI AL MINA TEA,

10/10 - 훌륭해요

Rolando

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was courteous. Area has a lot of dining places. Nice and clean room.
2024년 3월에 8박 숙박함
답변 제공: Jessa 님, 2024년 3월 11일
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

10/10 - 훌륭해요

joanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient location and good service staff
2024년 3월에 3박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 3월 6일
Dear Joanne,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Hilton Garden Inn Dubai Al Mina

10/10 - 훌륭해요

Malik Kwame Shabazz

단체 여행
좋아요: 편의 시설/서비스
I liked everything except for the construction noise
2024년 2월에 3박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 28일
Dear Malik Kwame Shabazz, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 - 훌륭해요

Mohammad

가족 여행
좋아요: 편의 시설/서비스
Overall what we expected is more than that
2024년 2월에 3박 숙박함
답변 제공: Jessa 님, 2024년 2월 21일
Dear Mohammad,We very much take pride in our hospitality principles, and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations, and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services .Your willingness to share your recent experience is genuinely appreciated.Sincerely,

2/10 - 너무 별로예요

Andrea Katalin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, nice bathroom, good wifi
2024년 2월에 1박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

2/10 - 너무 별로예요

robert

Pas d’avis
On est arrivé à 1h00 du matin heure locale notre réservation n’as pas été validé et l’hôtel était soi-disant complet. Il a fallu que nous trouvions un hôtel pour une nuit et après nous réservions 8 nuits pour notre séjour Alors je pense que hôtels.fr je n’y retournerai plus jamais !..
2024년 1월에 9박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 - 괜찮아요

Pranaya Kumar 님, TORRANCE

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Pranaya Kumar,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 - 훌륭해요

Rodrigo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Rodrigo,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsHGI DUBAI AL MINA TEAM

2/10 - 너무 별로예요

sagar

2024년 1월에 3박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 - 괜찮아요

Samer

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms are too small
2024년 1월에 5박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 - 괜찮아요

MOHAMED

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: HGI DUBAI AL MINA TEAM 님, 2024년 2월 7일
Dear Mohamed,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 - 훌륭해요

Ahamed Jalaludeen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Staffs are very polite and very helpful. .
2023년 12월에 5박 숙박함
답변 제공: Poonam Gurung 님, 2024년 1월 13일
Dear Ahamed,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

10/10 - 훌륭해요

Hicham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Personal war sehr nett und zuvorkommend. Das Essen war top!
2024년 1월에 7박 숙박함
답변 제공: Poonam Gurung 님, 2024년 1월 13일
Dear Hicham,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 - 좋아요

Shelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Older hotel. Staff was great.
2023년 12월에 2박 숙박함
답변 제공: Poonam Gurung 님, 2024년 1월 13일
Dear Shelley,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 - 좋아요

Hirkirn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think you should have more free shuttle service to & fro from the Dubai mall at different timings. Other than that hotel & staff are very helpful. Enjoyed my stay. Thanks.
2023년 12월에 6박 숙박함
답변 제공: Poonam Gurung 님, 2024년 1월 13일
Dear Hirkirn,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

4/10 - 별로예요

Amirali

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I Stayed at this Hotel 2nd time but this experience was no where close to our 1st time stay. Hotel WiFi was not connecting to I-phones and it gave trouble through out our stay. Breakfast was average and kitchen staff never greeted any of us. Overall service was not good. I brought my brother and his wife to stay at this hotel but they were also disappointed after what I have told them regarding my first stay with this hotel.
2023년 12월에 4박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 26일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

2/10 - 너무 별로예요

Daniel

2023년 12월에 1박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 26일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

4/10 - 별로예요

Nadja

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Einige Service Mitarbeiter waren sehr unmotiviert und haben nicht frühzeitig reagiert ob etwas fehlte. Der Pool ist nicht Bildentsprechend, was sehr schade war. Die Pooletage war sehr altmodisch und sollte renoviert bzw. Besser ausgestattet werden. Drumherum sind nur Baustellen, daher war es oftmals laut. Im Bad hat die Dusche „gepfiffen“ … Unterkunft war okay, würde ich aber nicht nochmals hingehen
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 26일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

8/10 - 좋아요

MARYAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was so happy with they service
2023년 12월에 1박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 26일
Dear Guest,Thank you for your kind review and score on Wotif. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 26일
Dear Guest,Thank you for your kind review and score on Hotels.com. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services.Best Regards, HGI AL MINA TEAM

2/10 - 너무 별로예요

Musabcan

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Otel Hilton kalitesine yakışacak bir otel değil maalesef Çok kirli Gürültü den sabaha kadar doğru düzgün uyuyamadım Resepsiyon çok kötü çıkışta extra para istediler Giriş yaptığımız ilk gün ödeme alındı Çıkarken kur farkı dediler extra para istediler
2023년 11월에 4박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 6일
Dear Musabcan,Thank you for taking the time to share your thoughts about your recent stay with us on Hotels.com.We regret to note your dissatisfaction with regards many service aspects. Please accept our sincere apologies for any inconvenience caused due to this.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide.We hope that you will give us another opportunity in the near future to welcome you.Best RegardsHGI AL MINA TEAM

2/10 - 너무 별로예요

Ercan

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel hayatımda gördüğüm en kötü otel diyebilirim Hilton a hiç yakışmayacak kadar kirli Hizmet sıfır Resepsiyon berbat Çıkış yaptığımız gün bizden extra para talep etti Giriş yaptığımız gün kartımdan ödemeyi çektiler Çıkış yaptığımız gün ilave biraz daha almamız gerekiyor dediler Neden diye sorduğum da kur bugün daha yüksek sizden düşük alınmış dendi İtiraz edince bu duruma biraz indirdiler müşteri hizmetlerini aradım gece olduğu için ulaşamadım maalesef extra ödeme yaptık ve bu rezil otelden çıktık Kesinlikle hem çok kirli bir otel hemde hizmetleri berbat Asla tavsiye etmiyorum
2023년 11월에 5박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 26일
Dear Ercan,Thank you for taking the time to share your thoughts about your recent stay with us on Hotels.com. We regret to note your dissatisfaction with regards many service aspects. Please accept our sincere apologies for any inconvenience caused due to this. We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. We hope that you will give us another opportunity in the near future to welcome you.Best RegardsHGI AL MINA TEAM

10/10 - 훌륭해요

Stanvaste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 12박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 6일
Dear Stanvaste,Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI ALMINA TEAM

10/10 - 훌륭해요

SANJEEV GANESH

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 6박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 11월 30일
Dear SANJEEV GANESH, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 - 좋아요

mobsting

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pub, the restaurant, the service, and the room
2023년 11월에 6박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 11월 30일
Dear Guest, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Book 2 rms for 2 night. We end up in 2 different floor. After a complaint, they change us to the same floor next day.That shoud have been done in the first place. Other than that, everything is ok
2023년 11월에 2박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 11월 30일
Dear Guest, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 - 좋아요

NAFISA

2023년 11월에 4박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 12월 6일
Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI AL MINA TEAM

8/10 - 좋아요

Jayne

2023년 11월에 3박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 11월 14일
Dear Jayne, Thank you for your kind review and score on booking. com. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

4/10 - 별로예요

Kashif

가족 여행
별로예요: 직원 및 서비스
Disappointing
I recently stayed at the Hilton Garden Inn in Al Mina, Dubai, and I must say that my experience was quite disappointing. While this hotel is advertised as a 4-star establishment, in my opinion, it falls more into the category of a 3-star hotel at best. It's possible that my experience might be unique, but I can't help but express my dissatisfaction with my stay, and I believe it's essential to share my feedback. The first issue I encountered was the hotel's location. It's not ideal for tourists looking to explore the city as it lacks convenient access to public transportation. There is no nearby train station, making it quite inconvenient to reach popular attractions in Dubai. The hotel claims to offer a shuttle service to places like Beach and Dubai Mall, but this service is far from what I expected. The shuttle only runs once a day, and the schedule is rather inconvenient, which made it impossible for me to utilize this service during my entire stay. Furthermore, I found the level of service and the reception experience at the Hilton Garden Inn Al Mina to be subpar compared to the prices they charge. The staff seemed disinterested and not very helpful when I had questions or concerns. I expected a higher level of professionalism and attentiveness, considering the hotel's supposed 4-star status. Based on my experience, I cannot recommend this hotel to fellow travelers. While it may be suitable for some, I believe there are better options in Dubai that offer more convenien
2023년 11월에 4박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 11월 7일
Dear Kashif,We thank you for choosing to stay with us at Hilton Garden Inn Al Mina Dubai and for taking the time to provide us with some constructivefeedback following your recent stay with us. We do regret that there were some aspects where we fell short of your expectations and for this, we naturally want to extend our unreserved apologies. We have noted you Review rest assured will make the necessary amendments to urgently improve on the above-mentioned aspects of our hotel experience. We appreciate that you brought these concerns to our attention as it gives us an opportunity to make further enhancements for the benefit of our future guests. We certainly hope we will get an opportunity to serve you better in the future.Kind RegardsHGI AL MINA TEAM

6/10 - 괜찮아요

SAIM

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 10월 23일
Dear Saim,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to complete online survey. We have noticed that your ratings to many of the questions are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

6/10 - 괜찮아요

Susanah

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The housekeeping staff, Farook was amazingly professional. Some of the staff at the desk are not customer friendly. The repetition of eating the same food for breakfast is depressing.
답변 제공: HGI ALMINA TEAM 님, 2023년 10월 23일
Dear Susanah,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia. We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM

6/10 - 괜찮아요

Joseph

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not good
2023년 10월에 2박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 10월 9일
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

10/10 - 훌륭해요

Gerardus

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goed hotel voor goede prijs alleen ver weg van de metro
2023년 9월에 11박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 10월 2일
Dear Gerardus,Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had an great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience. Best RegardsHGI AL MINA TEAM

8/10 - 좋아요

Sakine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 10월 2일
Dear Sakine,Thank you for sharing your experience on Trip advisor about your recent stay with us.It is a pleasure for us to note that you had an great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI AL MINA TEAM

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the staff was carrying for Metall the Tine. No matter which topic. I could always ask everything and got nearly everything. The rooms were very clean and confortable. Ist is a Little far from downtown that is the only minus
2023년 9월에 5박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 9월 15일
Dear Elena, Thank you very much for taking time to review our hotel. We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion. We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina. Kind Regards HGI AL MINA TEAM

10/10 - 훌륭해요

Amanullah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I am satisfied to stay in this hotel . The front desk of staff her name was Jessa and Arpon I appreciate from everyone so they were so friendly and good service. This hotel I recommend for everybody.
2023년 9월에 5박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 9월 15일
Dear Amanullah, Thank you very much for taking time to review our hotel. We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion. We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina. Kind Regards HGI AL MINA TEAM

2/10 - 너무 별로예요

Florin

2023년 8월에 5박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 9월 22일
Dear Florin,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM

6/10 - 괜찮아요

Kaltoum

좋아요: 청결 상태, 직원 및 서비스
piscine petite des travaux devant l'hôtel
2023년 8월에 9박 숙박함
답변 제공: Poonam Gurung 님, 2023년 8월 30일
Dear Kaltoum,Greetings from Hilton Garden Inn Al Mina,Thank you very much for taking time to complete our on-line guest satisfaction survey.We have noticed that your ratings to many of the questions are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future.Kind RegardsPoonam GurungFront Office Supervisor

6/10 - 괜찮아요

Edith

Need lots of update’s and people that can understand English. Wouldn’t recommend.
2023년 6월에 5박 숙박함
답변 제공: HGI ALMINA TEAM 님, 2023년 7월 5일
Dear Edith,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide.Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM