I recently stayed at the Hilton Garden Inn in Al Mina, Dubai, and I must say that my experience was quite disappointing. While this hotel is advertised as a 4-star establishment, in my opinion, it falls more into the category of a 3-star hotel at best. It's possible that my experience might be unique, but I can't help but express my dissatisfaction with my stay, and I believe it's essential to share my feedback.
The first issue I encountered was the hotel's location. It's not ideal for tourists looking to explore the city as it lacks convenient access to public transportation. There is no nearby train station, making it quite inconvenient to reach popular attractions in Dubai. The hotel claims to offer a shuttle service to places like Beach and Dubai Mall, but this service is far from what I expected. The shuttle only runs once a day, and the schedule is rather inconvenient, which made it impossible for me to utilize this service during my entire stay.
Furthermore, I found the level of service and the reception experience at the Hilton Garden Inn Al Mina to be subpar compared to the prices they charge. The staff seemed disinterested and not very helpful when I had questions or concerns. I expected a higher level of professionalism and attentiveness, considering the hotel's supposed 4-star status.
Based on my experience, I cannot recommend this hotel to fellow travelers. While it may be suitable for some, I believe there are better options in Dubai that offer more convenien