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팔레트 로얄 리플렉션스 호텔 앤 스파 두바이 여행 후기

4 out of 5
팔레트 로얄 리플렉션스 호텔 앤 스파 두바이
Al Jadaf - 1, BurDubai, Dubai

이용 후기

6.8
평점 10 - 훌륭해요. 159개 이용 후기 중 33개" "
평점 8 - 좋아요. 159개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 159개 이용 후기 중 43개" "
평점 4 - 별로예요. 159개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 159개 이용 후기 중 18개" "

7.2/10

청결 상태

6.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

JUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
더운 사막지역이지만 에어컨이 빵빵하게 나와 좋았습니다~
주변이 공사중이라서 별 기대를 하지 않았는데 막상 들어가보니 객실상태도 깨끗하고 직원분들도 친절해서 좋았습니다. 다만 로비와 객실크기가 좁은게 단점이네요~

6/10 - 괜찮아요

Y.H.Cho 님, Oman

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
단기 숙박에 유용한 호텔
각 객실마다 다른 컨셉으로 이색적인 인테리어가 중동에서 느끼지 못한 분위기여서 참신하였습니다.

6/10 - 괜찮아요

Ahmed

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

4/10 - 별로예요

Ryan

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
2021년 11월에 2박 숙박함

2/10 - 너무 별로예요

Nasser Saeed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It wasn't up to the expectations
2021년 8월에 5박 숙박함

8/10 - 좋아요

Abderezak

2021년 7월에 11박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
2020년 12월에 2박 숙박함

8/10 - 좋아요

catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 4월에 1박 숙박함

8/10 - 좋아요

Ibtisam

좋아요: 청결 상태, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

Dave 님, Bolton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
2020년 2월에 1박 숙박함
답변 제공: The Management. 님, 2020년 2월 22일
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

6/10 - 괜찮아요

Guillaume 님, Paris

단체 여행
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
2020년 1월에 1박 숙박함
답변 제공: Management 님, 2020년 2월 5일
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 - 좋아요

Saeed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Management 님, 2020년 2월 5일
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함

8/10 - 좋아요

Nawal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Farah Latiff 님, 2019년 7월 22일
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 - 좋아요

Lalaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: The Management. 님, 2019년 7월 22일
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
2019년 4월에 4박 숙박함
답변 제공: Management 님, 2019년 5월 8일
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

ASHRAF

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
هادى وجميل
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

majid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
الاستجمام و الراحه
كانت الاقامه جدا رائعه
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
2019년 3월에 5박 숙박함
답변 제공: The Management. 님, 2019년 4월 3일
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 - 너무 별로예요

Moe 님, Canada

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
2019년 3월에 7박 숙박함
답변 제공: The Management 님, 2019년 4월 3일
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

Saeed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Management 님, 2019년 3월 13일
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 2박 숙박함
답변 제공: The Management 님, 2019년 1월 13일
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Improved a lot, friendly and fast responsing staff makes the stay amazing
2018년 12월에 4박 숙박함
답변 제공: Management 님, 2018년 12월 19일
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
2018년 12월에 2박 숙박함
답변 제공: The Management 님, 2018년 12월 12일
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 - 괜찮아요

Waleed

별로예요: 청결 상태, 직원 및 서비스
2018년 11월에 2박 숙박함
답변 제공: The Management 님, 2018년 12월 5일
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
2018년 11월에 4박 숙박함
답변 제공: The Management. 님, 2018년 12월 5일
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 - 좋아요

Taan 님, Dubai

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Its not bad in general, very friendly staff, good location in the heart of dubai
2018년 11월에 3박 숙박함
답변 제공: Management 님, 2018년 11월 28일
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

قط 님, Japan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
2018년 11월에 2박 숙박함
답변 제공: Management 님, 2018년 11월 22일
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 - 좋아요

Taan 님, Dubai

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
2018년 11월에 1박 숙박함
답변 제공: Management 님, 2018년 11월 22일
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 - 좋아요

Taan 님, Dubai

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
2018년 11월에 2박 숙박함
답변 제공: Management 님, 2018년 11월 22일
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 - 좋아요

Ryan

좋아요: 직원 및 서비스, 객실의 편안함
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
2018년 10월에 2박 숙박함
답변 제공: Management 님, 2018년 11월 15일
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 - 좋아요

Mohammad 님, UAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rate used to be good before november, affordable and good for short time stay
2018년 9월에 2박 숙박함
답변 제공: Management 님, 2018년 11월 15일
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 7박 숙박함
답변 제공: Management 님, 2018년 11월 7일
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
2018년 10월에 4박 숙박함
답변 제공: The Management 님, 2018년 10월 17일
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 - 훌륭해요

Sirwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 4박 숙박함
답변 제공: The Management 님, 2018년 10월 3일
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay, nice hotel and staff Friendly and clean
2018년 9월에 3박 숙박함
답변 제공: The Management 님, 2018년 9월 9일
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 - 훌륭해요

Rashid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
فندق بصراحه من الاخر وايد حلو
رائعته جدا
2018년 8월에 1박 숙박함
답변 제공: The Management 님, 2018년 9월 9일
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 - 별로예요

Lavinia

별로예요: 객실의 편안함
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
2018년 8월에 1박 숙박함
답변 제공: The Management 님, 2018년 8월 16일
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience
2018년 7월에 2박 숙박함
답변 제공: The Management 님, 2018년 8월 9일
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 - 괜찮아요

T 님, Tajikistan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
2018년 7월에 1박 숙박함
답변 제공: The Management 님, 2018년 7월 25일
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
2018년 7월에 2박 숙박함
답변 제공: The Management 님, 2018년 7월 12일
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 - 좋아요

OumQ

좋아요: 객실의 편안함
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
2018년 5월에 19박 숙박함
답변 제공: The Management 님, 2018년 7월 5일
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

8/10 - 좋아요

Farzia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
답변 제공: The Management 님, 2018년 5월 13일
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

ALI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: The Management 님, 2018년 5월 13일
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 - 훌륭해요

ALI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: The Management 님, 2018년 5월 13일
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.

10/10 - 훌륭해요

Khalid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: The Management 님, 2018년 5월 13일
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Its nice hotell and quite, have good massage services and not expanceve
2018년 4월에 1박 숙박함
답변 제공: Management 님, 2018년 4월 22일
Thank you for the great review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future. Yours sincerely, Reflections Hotel Management

6/10 - 괜찮아요

Khaled

좋아요: 청결 상태
별로예요: 직원 및 서비스
An ugly hotel in the middle of nowhere
답변 제공: Management 님, 2018년 4월 22일
Thank you for your reply and we really appreciate your feedback, we value your comments both positive and negative as it will help in improving ourselves. We look forward to your next stay with us! Sincerely, Reflections Hotel Management