표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1001개 이용 후기 중 432개" "
10 - 훌륭해요
432
평점 8 - 좋아요. 1001개 이용 후기 중 306개" "
8 - 좋아요
306
평점 6 - 괜찮아요. 1001개 이용 후기 중 122개" "
6 - 괜찮아요
122
평점 4 - 별로예요. 1001개 이용 후기 중 73개" "
4 - 별로예요
73
평점 2 - 너무 별로예요. 1001개 이용 후기 중 68개" "
2 - 너무 별로예요
68
8.0/10
청결 상태
8.6/10
직원 및 서비스
7.6/10
편의 시설/서비스
7.8/10
숙박 시설 상태 및 시설
7.4/10
친환경
이용 후기
2/10 - 너무 별로예요
Thomas
2024년 4월 15일
Thomas
2024년 4월에 1박 숙박함
답변 제공: ch 님, 2024년 4월 18일
Dear Thomas,Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team allow me to apologize for failing to exceed your expectations. It is our goal every guest leave satisfied with their stay I'm sorry that as not your experience. We hope to get a second chance to give you a better stay.CheyAnn Guest ServicesSleep Inn
2/10 - 너무 별로예요
shelley
가족 여행
2024년 4월 14일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is by far the filthiest hotel i've ever stayed at! The bathroom was the worst definitely has not been cleaned at all hair in the tub counter on the side and on top dirty. i ran to buy my son shower shoes so he wouldn't touch the tub bedding was gross with black stains on it! Cleaning is the worst of it but the walls were paper thin and the group of men that came in at 12:30 and talking and laughing and playing music woke me up the walls are paper thin here i don't recommend this ever!
shelley
2024년 4월에 1박 숙박함
답변 제공: ch 님, 2024년 4월 18일
Dear Shelley, Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team, I apologize for failing to exceed your expectations during your recent stay. We do have quiet hours from 11pm-6am and do our best to enforce that, I apologize for the inconvenience. Our rooms are thoroughly cleaned between each stay, including changing the bedding. We take measures to ensure every room is clean and maintained, I'm sorry that was not your experience. I have shared your feedback with our housekeeping department to ensure these concerns get addressed. Again, I apologize for any inconveniences and hope to get a second chance to give you a better stay. CheyAnnSleep InnGuest Services
10/10 - 훌륭해요
Jhonny 님, Wilkes Barre
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
Jhonny
2024년 3월에 1박 숙박함
답변 제공: vh 님, 2024년 4월 12일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Isidro
2024년 3월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Isidro
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 4월 12일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Joseph
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are not very soundproof but otherwise excellent!
Joseph
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Dear Joseph,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Beck 님, Chattanooga
출장 여행, 반려동물 동반 여행, 가족 여행
2024년 3월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great prices and very welcoming staff. Most of all pet friendly!!!
Beck
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Dear Beck,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Mike
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mike
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Dear Mike,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
6/10 - 괜찮아요
Luis
연인과의 여행
2024년 3월 15일
별로예요: 직원 및 서비스, 편의 시설/서비스
At 10:00 they wanted to clean up and take me out.
Luis
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service on your recent visit. Our housekeepers do start their cleaning before 11am, but it is not our intention to make anyone feel rushed. I have shared your feedback with housekeeping department to ensure these issues get addressed. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Sarah-jane
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
Sarah-jane
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Holly
2024년 3월 2일
Holly
2024년 3월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
2/10 - 너무 별로예요
Bobby
2024년 3월 1일
별로예요: 직원 및 서비스
Plus I haven'f been able to watch tv once and no refill of coffee, tea and condiments
Robert Bell, PGA
PGA must be all capitalized. It's the PROFESSIONAL GOLFERS ASSOCIATION OF AMERICA, where I'm one of 29,000 members in the United States 🇺🇸
Bobby
2024년 2월에 1박 숙박함
10/10 - 훌륭해요
Kevin
연인과의 여행
2024년 2월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient, great price.
Kevin
2024년 2월에 1박 숙박함
10/10 - 훌륭해요
Tony
2024년 1월 25일
Tony
2024년 1월에 1박 숙박함
답변 제공: ch 님, 2024년 3월 27일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
2/10 - 너무 별로예요
DANIEL
출장 여행
2024년 1월 20일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
never again
No tv, called front desk couldn't fix it. My internet kept dropping and I was on a business trip so I couldn't get my work done.
DANIEL
2024년 1월에 1박 숙박함
답변 제공: ch 님, 2024년 2월 7일
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance to ensure this issue gets addressed. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Eric
출장 여행
2024년 1월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eric
2024년 1월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 18일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
8/10 - 좋아요
NICOLE 님, GERMANTOWN
아이를 동반한 가족 여행
2024년 1월 17일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was friendly!
NICOLE
2024년 1월에 2박 숙박함
답변 제공: ch 님, 2024년 1월 18일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Ralph
단체 여행, 가족 여행
2024년 1월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ralph
2024년 1월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 18일
Dear Ralph,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Wayne
2024년 1월 8일
Wayne
2024년 1월에 1박 숙박함
답변 제공: ch 님, 2024년 2월 7일
Dear Wayne,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
8/10 - 좋아요
Domenic 님, Nobleton
가족 여행
2024년 1월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable clean at a good value
Domenic
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 18일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
8/10 - 좋아요
Kenneth
가족 여행
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super breakfast
And older model but very enjoyable.
Nice touch to have a very good breakfast. The host for the breakfast was super. He went out of his way to ensure we had everything we needed.
Kenneth
2024년 1월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 5일
Dear Kenneth,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
2/10 - 너무 별로예요
BCharles
2024년 1월 2일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was filthy, the sheets were dirty, the fridge contained food from the previous guest.
BCharles
2023년 12월에 3박 숙박함
4/10 - 별로예요
Jeannine
가족 여행
2024년 1월 1일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad experience
This was my second time staying here as the first time there were no issues other than the rooms being outdated and a little smelly and I just needed the room for one night. Check in was a breeze and staff was friendly. After getting in bed and being in it for about 30 minutes, I smelled something odd. I immediately got up, smelled the bedding and it smelled strong of urine. I was offered new bedding but explained it is likely the mattress pad. I was allowed to move to another room but it was inconvenient as it was late and I previously took sleeping medication. Although we’re allowed to move, I will not be returning for another stay because of how gross it was. On a good note the breakfast is great and the breakfast attendant is very kind.
Jeannine
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 2월 7일
Dear Jeannine,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Kristina
2024년 1월 1일
Pool could be warmer
Kristina
2023년 12월에 2박 숙박함
답변 제공: ch 님, 2024년 1월 5일
Dear Kristina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
2/10 - 너무 별로예요
Kadix
2024년 1월 1일
signing up for it there was no problem being 19 years old booking the hotel but i wasn’t aloud to check in to the hotel because i had to be 21, please give full refund.
Kadix
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
marla-joi
반려동물 동반 여행, 가족 여행
2023년 12월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay enroute, great staff.
marla-joi
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 5일
Dear Marla jo, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
8/10 - 좋아요
Claude
2023년 12월 31일
좋아요: 청결 상태, 직원 및 서비스
Correct
Claude
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 5일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Camille
출장 여행, 가족 여행
2023년 12월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Camille
2023년 12월에 2박 숙박함
답변 제공: ch 님, 2024년 1월 18일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
6/10 - 괜찮아요
Gisele
2023년 12월 29일
좋아요: 직원 및 서비스, 객실의 편안함
Gisele
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 2월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
8/10 - 좋아요
Nongfu
아이를 동반한 가족 여행
2023년 12월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nongfu
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Roberto
2023년 12월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place for a 1 Night stay
Roberto
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 2월 7일
Dear Roberto,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
Jeanne
2023년 12월 27일
Jeanne
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Janet
가족 여행
2023년 12월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel in peacefully area.
Janet
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Fernando
2023년 12월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótima estadia rápida.
Estadia tranquila com quarto muito confortável e espaçoso. Café da manha muito bom também. Fiquei apenas um dia mas ficaria de forma muito confortável mais dias.
Fernando
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
June
반려동물 동반 여행
2023년 12월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is located in an industrial complex. My visit was on the weekend so it was quiet, but it may be busier during the week. The staff was very pleasant at attentive to the breakfast bar for prompt restocking.
June
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Michael
2023년 12월 19일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
Very comfortable, up to date rooms. Breakfast was decent. I thought this was a great value. The only thing I didn't like was the gross, non-slip mat in the bathtub.
Michael
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Jacquelyn
반려동물 동반 여행
2023년 12월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a pet-friendly room on the 1st floor, near the outside door. Room was clean.
I really like the tile-walk-in shower!!
Jacquelyn
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Mani
2023년 12월 19일
Mani
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2024년 1월 18일
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
4/10 - 별로예요
Tonia
2023년 12월 17일
Tonia
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Emily
2023년 12월 15일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Checked out immediately
The hotel looked nice in pics online and was reasonably priced with a decent pet fee. However the room was filthy, it looked like there was blood on the blow dryer and the mattress and bedspread were stained. The floor was sticky. I could not stay and the hotel refuses to refund me. Went to a Hilton.
Emily
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2023년 12월 17일
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness on your recent visit. I have shared your feedback with our housekeepers to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
8/10 - 좋아요
Daniel
2023년 12월 15일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Daniel
2023년 12월에 1박 숙박함
8/10 - 좋아요
Reginald
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location.hard to find
Reginald
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Leah
아이를 동반한 가족 여행
2023년 12월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family friendly and nice staff. Clean & quiet and right off the highway.
Leah
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Moneta
가족 여행
2023년 12월 10일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beds were comfortable. Location was convenient to the things we wanted to do. Front desk staff overall unresponsive. Asked for toilet paper for the room in the AM still not delivered to the room in the PM and we were out!! Then, when we came back at night, the front end staff was hiding in the back and didn’t come out until another employee texted her. Unresponsive personnel gave a negative impression of the facility.
Moneta
2023년 12월에 2박 숙박함
답변 제공: ch 님, 2024년 2월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service provided. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
10/10 - 훌륭해요
DAVID
연인과의 여행
2023년 12월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
DAVID
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
DANIEL
출장 여행
2023년 12월 9일
좋아요: 청결 상태
별로예요: 직원 및 서비스
Disappointed
No internet, was on a business trip and needed to do work. Couldn’t get any help
DANIEL
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2023년 12월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance department to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
6/10 - 괜찮아요
Christiane
연인과의 여행
2023년 12월 9일
좋아요: 청결 상태, 편의 시설/서비스
L’employée à la réception n’était pas sympathique. C’est la première personne que nous rencontrons à notre arrivée nous sommes fatigués. Ça ne donne pas une belle opinion pour le reste. Merci.
Christiane
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2023년 12월 17일
Merci d'avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour au Sleep Inn & Suites.Permettez-moi de m'excuser au nom de notre hôtel de ne pas avoir répondu à vos attentes concernant le service lors de votre récente visite. J'ai partagé vos commentaires avec notre personnel pour m'assurer que ce problème soit résolu. Les commentaires de nos clients sur leurs expériences sont ce que nous utilisons pour poursuivre notre amélioration constante.Encore une fois, merci pour votre temps et vos précieux commentaires. Nous espérons avoir une autre opportunité de vous accueillir correctement à l'avenir.Cordialement,Chey-AnnServices à la clientèleComfort Inn & Suites
10/10 - 훌륭해요
Bob
2023년 12월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bob
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Catherine
가족 여행
2023년 12월 5일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It boasts a smoke free environment but our room had a hige cigarette smell. Pillows and linens. The rest was good but I think all hitels should scrap all carpets and to commercial laminate. At least it is clean. Carpets harbour millions of germs. Yuck!
Catherine
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our housekeeping department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
4/10 - 별로예요
Joseph
출장 여행
2023년 12월 4일
별로예요: 객실의 편안함
No sleep!
This place was nice, the check in girl at the front desk was excellent, however the mattress in our room was horrible, it must have come out of the Dunmore landfill after being run over by 100 trucks, it needs to be changed!
Joseph
2023년 11월에 1박 숙박함
답변 제공: ch 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your comfort on your recent visit. I have shared your feedback with our staff to ensure this issue gets addressed. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites
6/10 - 괜찮아요
Erica
2023년 12월 4일
좋아요: 직원 및 서비스, 객실의 편안함
Erica
2023년 12월에 1박 숙박함
답변 제공: ch 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites