Thank you for staying with us. We hope to see you again soon.

Hello Jocelyn,we sincerely apologize for any inconvenience during your recent stay. however, we believe there may been a misunderstanding. our pool is equipped with a 24/7 heater, ensuring its always ready for our guest enjoyment. additionally, our spa has been fully operational, with no reported issues and our light fixtures securely in place around the pool area. regarding the ice machine, we can confirm that is located on the first floor and its functioning properly.as for your room assignment, we have toughly reviewed it our records, and it appears that your reservation indeed places you on the third floor. rest assured no guest were accommodated above you during your stay.we value your feedback and is strive to provide exceptional service to all our guests. if there are any specific concerns Youd like to address, please don't hesitate to reach out to our management team directly. we hope to have the opportunity to welcome you back and exceed your expectations in the future. kind regards Magdalena England / General Manager

Hello Louise,we apologize for the misunderstanding, as we told our guest room service is upon request only.

hello Rob , we appreciate you having the time to rate us.

Hello Patricia, we appreciate you having the time and rate us, thank you for the 5 starts..

hello Sophia, we apologize if you didn't have a pleasant experience with us. we hope you give us another chance to do you better and we hope to see you again soon.

Hello kelly, we appreciate you having the time and rate us, thank you for the 5 starts.

Hello danial R, we are glad you enjoy your stay with us and we appreciate you have the time to rate us.

Hello Hyo,we appreciate you have the time to rate us,

hello Garret, We are so happy to know that your stay was pleasant, and we are thankful for your review. Regarding housekeeping situation, we apologize for the inconvenience as we do room service upon request.

hello dominique, we appreciate you having the time and rate us, thank you for the 5 starts.

Hello Corneliu,We appreciate you having the time to rate us and give us the 5 starts

Thank you for the 5 out of 5.

Hi Barbara,we appreciate your honest review and we hope to see you back soon.

Thank you for the awesome review. We are so happy you enjoyed your stay with us.

Thank you for the review. We are happy you enjoyed your stay.

Thank you for staying with us. We look forward to seeing you again soon.

Thank you for the review. We are happy you enjoyed the spa room, see you soon.

Thank you for the kind review. We are happy you found our property clean and our staff professional. We look forward to seeing you again soon so we can provide you with the same great service you received during this visit.

Thank you for the 5 out of 5.

Thank you for the review. We are happy you found or staff and rooms amazing and hope to see you again soon.

Hello Carlton,Thank you so much for your 5 out of 5 stars review, we hope to see you back soon.

Hello Christina, We are Glad you enjoyed your stay with us. thank you for your 5 stars .

Hello Patrick, We appreciate your time and the 5 stars, we hope see you back soon.

Thank you for the review. We are happy you enjoyed your stay and hope to see you again soon.

Thank you for the review we are happy you enjoyed your stay.

Thank you for the kind review.

Thank you for the review. We are happy you enjoyed your stay at our property.

Thanks for the review. We will address the issues you have mentioned.

Thank you for staying with us. We apologize for the issues you have mentioned. They will be addressed and corrected.

Thank you for the wonderful review.

Thank you for the review. We hope to see you again soon.

Hello Wen-lliang, we appreciate you having the time and give us your honest feedback; we hope you give us another chance and see you back soon.

Hello B,thank you for taking the time to share your experience. We are sorry to hear that your recent visit wasn't up to your expectations. we take all feedback seriously, and we appreciate your honest feedback.

Hello Loretta thank you for taking the time and leave us your review its very important to us to see where we need to improve.

Hello Angi,We are sorry to hear that your recent visit wasn't up to your expectations. We appreciate your honest feedback.

Hello Rocio, Thank you for having the time and give us 5 stars

Hello Dana,thank you for having the time an give us the 4 stars we gladly appreciate it. Hope to see you soon again

Hello MissylouYour review means a lot to us. I am glad we exceeded your expectations. Hope to see you again soon.

Hello Desiree Your review means a lot to us. I am glad we exceeded your expectations. Hope to see you again soon.

Hi sharon thank you for your kind words and we hope to see you again

Thank you for the review Candice. We hope to see you again soon.

Thank you for the kind review. We are happy you found our property clean and that our staff was able to accommodate your needs.

hi galena we really appreciate that you take some time to share your review with us and we apologize for the inconvenience and we hope to see you again.