실내 수영장, 09:00 ~ 21:00 오픈, 일광욕 의자

베스트 웨스턴 플러스 리오 그란데 인 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 521개" "
평점 8 - 좋아요. 1003개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 102개" "
평점 4 - 별로예요. 1003개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 23개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Kangsoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Jarrod Front Desk Manager 님, 2020년 7월 8일
Thank you for the review!

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great! Happy Hour was nice to have!
2024년 3월에 4박 숙박함
답변 제공: Front desk 님, 2024년 3월 20일
Good morning Brian, thank you for the review. We hope you consider staying with us again the the future. Please feel free to contact us if you have any question. Have a great day!

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it! Super clean, quiet, comfy beds, pillows. Great room, pool, hot tub. Staff was friendly, offered great service! Happy hour, buffet beakfast, in historic downtown so walking to shop or eat was really nice. Excellent stay!
2024년 3월에 2박 숙박함
답변 제공: Best Western Management 님, 2024년 3월 7일
Thank you for leaving a review! We appreciate your feedback and hope you come to see us again soon!

10/10 - 훌륭해요

Karina

단체 여행, 연인과의 여행, 가족 여행
Property is fine, its the construction by the building, makes it difficult to walk to downtown
2024년 2월에 2박 숙박함
답변 제공: Front desk 님, 2024년 2월 26일
Good morning Karina, thank you for the review! With this information we will continue to work harder to satisfy our current and future guests! We hope the construction finishes soon and hopefully we see you again. Have a good day!

4/10 - 별로예요

Kristy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Parking lot was a mess. If you are a light sleeper skip thos one. Also make sure not to forget anything in your room the staff will steal it.
2024년 2월에 1박 숙박함
답변 제공: Front desk 님, 2024년 2월 25일
Thank you for the review Kristy, On behalf of our entire team I would like to apologize for your experience at our hotel. I can assure you our staff members do not steal guests items that were left behind. The circumstances were a little different in your case as our housekeeping staff went to lunch before informing the front desk that they recovered your jacket from your room. It was returned in an untimely manner which we do sincerely apologize for. We are working more closely with our housekeeping staff to ensure this never happens again.

6/10 - 괜찮아요

Toni

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok I'm thankful that the receptionist ended up somehow forgoing the incidental charge but it wasn't without her taking forever to give us my room at 6 in the morning after I repeatedly told her I made the reservation on Expedia. I told her over and over that it was for the previous day not for Friday but she some how couldn't find it and eventually found it after having me wait for 20 minutes after It was a long day and if it wasn't necessary, if she could have not charged me for incidentals ine first place why even mention it?? I don't want to use the "R" word, but......anyways nice clean place the view of that mountain for someone from the city like me was glorious !
2024년 2월에 1박 숙박함
답변 제공: Best Western Management 님, 2024년 2월 3일
I am sorry to hear that your check in experience was not as expected. It is our hotel policy for all reservations paid through third parties to take an incidental card on file without any holdings. In this instance your reservation had not been added to our system automatically so our desk agent had to manually enter it. This includes your information as well as Expedia's information and an incidental card. Without this information our system will not allow a person to be checked in.

8/10 - 좋아요

Gina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely helpful
2023년 12월에 2박 숙박함
답변 제공: Front desk 님, 2024년 1월 24일
Thank you Gina for the good review. We hope we exceeded your expectations. Please let us know anything we need to improve on for future stays! Have a great day.

10/10 - 훌륭해요

Christina

2024년 1월에 1박 숙박함
답변 제공: Front desk 님, 2024년 1월 21일
Christina, thank you for your rating! It helps us improve our stays for future and current guests! If you have any questions or concerns please feel free to reach out. Have a good day.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front desk 님, 2024년 1월 14일
Thank you for staying with us ! We appreciate your feedback it helps insure every guest including yourself has a wonderful stay!

10/10 - 훌륭해요

Chloe

2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2024년 1월 27일
Thanks for taking the time to leave a review!

8/10 - 좋아요

Candice

2023년 12월에 2박 숙박함
답변 제공: Front desk 님, 2024년 1월 23일
Good morning Candice! Thank you for your review. Help us improve stays by telling us what we did good or what we can do better for any future stays! Have a good day hope we see you again!

10/10 - 훌륭해요

Marcelo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service at the reception desk, unfortunately I don’t remember her name.
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2024년 1월 1일
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 - 훌륭해요

Roxanne 님, Albuquerque

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
💜
2023년 12월에 1박 숙박함
답변 제공: Front desk 님, 2024년 1월 7일
Good morning, thank you for the view! Your feed back helps improve current and future stays. We look forward to seeing you again with the same excellent service as your past stay!

10/10 - 훌륭해요

Billie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Stay Ever Anywhere!
What a great stay in Durango. I would definitely stay in this hotel again. The staff is so professional and enjoy having you there. They are awesome with kids.
2023년 12월에 3박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 28일
We are so happy to hear you enjoyed your stay with us, and hope to see you and your kiddos again on your next travels!

10/10 - 훌륭해요

Harry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 28일
We appreciate your perfect review!

10/10 - 훌륭해요

Earl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 28일
Thank you for the perfect review!

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 편의 시설/서비스
Staff were very accommodating, happy to help with any request. Parking was limited but not terrible.
2023년 12월에 3박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 28일
We are happy to hear our staff exceeded your expectations!

10/10 - 훌륭해요

Brent

Staff and guests were nice. Good breakfast. Quiet for the most part
2023년 12월에 5박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 28일
Thank you for your feedback!

10/10 - 훌륭해요

Sophie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Front desk 님, 2024년 2월 5일
Good morning Sophie, Thank you for the review! Reviews like this help us continue making every stay excellent for any future and current guest stays! Please feel free to contact us if you have any questions! Have a great day.

8/10 - 좋아요

Cory

2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice next time I’ll get an indoor hotel room
2023년 12월에 3박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We hope to see you again soon in an inside room!

8/10 - 좋아요

Mary

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Polar Express get away
The stuff was very friendly have nothing bad to say about that for sure. However, the rooms could use a more TLC. The bathroom sink was clogged would fill up to the rim once the water was turn on and the carpets were very dirty.
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 - 훌륭해요

Nathan

2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 - 좋아요

jeannine

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Charming and Nice
It’s definitely an older hotel, but that’s part of its charm. It is well taken care of, clean, and staff is very friendly. Bed wasn’t super comfortable but it’s always hard to sleep somewhere other than your own bed. I would stay here again. I would recommend.
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 - 훌륭해요

Olivia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service
Claire at the front desk was amazing and made our check experience great, which set the tone for stay. Thanks!
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 15일
We appreciate your feedback about our staff member!

10/10 - 훌륭해요

Octavio H

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 15일
Thank you for the great review!

8/10 - 좋아요

Harley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best Western Durango
Room was basic but relatively comfortable and was in a great location, very walkable to downtown Durango. However our room had a balcony that overlooked the train yard, and an outdoor entrance, and had a connecting room, and was very loud at night and in the morning. We also couldn’t get very hot water in the morning for a shower.
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 14일
We appreciate your feedback!

6/10 - 괜찮아요

Dana L 님, Bozeman

2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2024년 1월 1일
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 - 훌륭해요

Nadya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location in the walking distance to Main Street with lots of shopping and eating options. Cross the street Polar Express train station. Clean and comfortable hotel. Great staff and good free breakfast. The only I would give 4 stars for parking. We came for the weekend Polar Express and hotel was busy, it was little hard to find parking spot. But overall price and accommodation and location is worth it.
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 14일
We appreciate you taking the time to leave a review for us! We are glad to hear you had a comfortable stay with us and that our location was convenient for you to ride the polar express.

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most comfortable beds, and the one of best continental breakfasts wr have ever had.
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 14일
Thank you for leaving a review! We are happy to hear you enjoyed our beds and our breakfast!

10/10 - 훌륭해요

Arthur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome family stay!
Loved the complimentary adult beverages for happy hour. The pool was very nice and well kept. Jacuzzi was perfect. The atmosphere was nice and the breakfast was delicious. You can tell they really want to please their guests. We arrived early and we're able to check in 2 hrs prior to check in time which was nice for us. The rooms are everything you need to a great stays. Beds were comfortable and the pillows were awesome. Overall we had a great stay and look forward to going back next time! The reason for visiting was The Polar Express and the train station was 2 minutes walking distance which made it all so much more convenient for us!
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 11일
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure

10/10 - 훌륭해요

Jeanette

가족 여행
Liked the location and the layout of the motel
2023년 12월에 3박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 11일
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 11일
Thank you for taking the time to leave a review! We appreciate your feedback! We hope to see you again on your next Durango Adventure!

10/10 - 훌륭해요

Karla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, clean and employee’s were very efficient, helpful and friendly!
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 11일
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure

8/10 - 좋아요

Leah 님, Grand Junction

2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2024년 1월 1일
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 - 훌륭해요

Tesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New favorite place to stay in Durango.
We had a great stay. This is my new favorite spot to stay. Great breakfast, and the happy hour was a pleasant surprise.
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 8일
Thank you for leaving a review! We hope to see you again on your next Durango adventure! I am happy to hear you enjoyed our amenities like breakfast and our happy hour!

8/10 - 좋아요

Mauricio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 8일
Thank you for leaving a review! We hope to see you again on your next Durango adventure!

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to, walking distance to main shopping area ,and dinning. Close to the train good continental breakfast. And happy hour drinks.
2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 8일
Thank you for leaving a review! We hope to see you again on your next Durango adventure! I am happy to hear you enjoyed our amenities like breakfast, happy hour and our location!

10/10 - 훌륭해요

Sharon

2023년 12월에 2박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 28일
Thank you for the great review!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay and breakfast buffet is fabulous
Our stay at Best Western Plus Rio Grande Inn in Durango was a very good experience. There was a lot of available parking beside the hotel and it is a short walk into town for shopping or dining. The room was clean, beds and pillows were comfortable and the added amenities were a pleasant surprise. The hotel offers a happy hour with two free drinks and the morning breakfast buffet was better than we have experienced in any hotel. Our only complaint, if you can call it that, is that we could not figure out the tv. The remote was confusing and we were unable to access any shows. A short tutorial or guide on use of the remote would be helpful for those of us more challenged by new technology. Otherwise, our stay was very pleasant and we most definitely will choose this hotel on our next trip to Durango. We have already recommended it to friends traveling through Durango on their way to Arizona in January.
2023년 11월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 8일
Thank you for taking the time to leave a review! We are happy to know you enjoyed your stay! I will pass along your notes regarding the TV controls to the appropriate department head. We hope to see you again on your next Durango adventure!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 12월 20일
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 - 훌륭해요

Ashley

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay. The room was perfect and you cannot beat the location. The breakfast was also very good and happy hour was the icing on the cake. We will be staying here every time we come to Durango!
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking the time to leave an amazing review! We appreciate your feedback and look forward to seeing you for your next trip to Durango!

4/10 - 별로예요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place has so much potentially going for it... HOWEVER... the downsides are huge enough to tank the whole experience. IF you don't have small children I highly recommend staying far away from this place. First the pros: nice rooms with balconies, free drinks happy hour, pleasant staff, passable buffet style breakfast, nice indoor pool and Hot tub that are actually functional. And The cons: the pool/hot tub hours are 9-9 and are packed with kids screaming their heads off the entire time, so forget about any sort of an after skiing/ dinner/drinks soak with your friends, there's just not gonna be any room for you and it's not gonna be pleasant. Honestly an adults only late night hours could help with this, but it still wouldn't help with the fact that the layout of the hotel has almost every room opening into the balcony of the pool area and the French doors do absolutely nothing to muffle any of the LOUD, even amplified/echoing pool guest's screams from open to close. If you're a late night person, you WILL NOT be sleeping in, and if you're a nap taker after an adventure filled morning or afternoon "no you're not". TL;dr "MARCO.... POLO" will be haunting my dreams for the next week. I mentioned all this to the hotel when they asked how my visit was and basically told me "yeah, that sucks, Huh?”
2023년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for your review

8/10 - 좋아요

Melissa

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always love the pool and hot tub!
답변 제공: Front Desk 님, 2023년 11월 28일
We appreciate your feedback!

10/10 - 훌륭해요

Casey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in Durango
The Best Western Rio Grande is a great stop in Durango. Really close to downtown, nice pool and walking distance to the railroad station. Would stay here again.
2023년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for the great review! We appreciate your feedback

8/10 - 좋아요

stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
close to town, and railroad and restraunts
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking the time to leave review!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The quiet and isolated placement from road traffic is a huge plus, but is easy access. A soft sound from the train whistle made it into the room, and for a rail fan, it is sweet to hear. Inside is spacious and comfortable. The room was just the best and relaxing.
2023년 11월에 1박 숙박함
답변 제공: Faith 님, 2023년 11월 21일
Thank you for leaving us a review. We love our location as well. Being so close to the train is a plus.

10/10 - 훌륭해요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: faith 님, 2023년 11월 15일
Thank you for taking the time to leave us a review.

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Best Western Management 님, 2023년 11월 3일
Thank you for taking the time to leave a review! We hope to see you again on your next visit through Durango!