Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. It deeply concerns us to learn that your expectations were not met, particularly regarding the condition of our facilities and the level of service provided by our team.We take great pride in our food offerings, and it is disheartening to hear that we fell short of delivering a positive experience in this area.Regarding your concerns about the fishing activities and boat launching, we apologize for any confusion caused. We do indeed offer fishing trips, but during our winter seasons we can’t launch from our property due to strong winds. We regret if this was not communicated clearly during your stay.Please rest assured that your feedback is invaluable to us as we strive to continuously enhance our guest experience. We are actively working on renovations and improvements.Once again, we apologize for the disappointment you experienced and for falling short of your expectations.

Thank you for your valuable feedback. We are continuously striving to improve our services and facilities. Your input is much appreciated.

Estimada Jess:Muchas gracias por sus comentarios sin duda lo tomaremos como aliciente para mejorar, siéntase segura de que todos los colaboradores de Buena Vista Resort serán informados.

Estimado Ernesto:Muchas gracias por sus comentarios sin duda lo tomaremos como aliciente para mejorar, siéntase segura de que todos los colaboradores de Buena Vista Resort serán informados

Estimado Armando:Muchas gracias por sus comentarios sin duda lo tomaremos como aliciente para mejorar, siéntase segura de que todos los colaboradores de Buena Vista Resort serán informados

Dear Alan:Thank a lot for you comment we consider all your comments for continuing working hard for improvement all facilities. We know all our opportunities for offer better experience to our visitors and soon we will get a better product. We hope to have the opportunity to serve again.