Birthday Spa Stay for two nights was the worst I could ever imagine. On our first day since arrival, there was no hot water in the room, so we could forget about the warm shower in the room plus, the room was cold. We opened all radiator valves to warm up the room, but this did not resolve the hot water case. The room itself was a tidy, small double bed, but comfortable, with a bit out-of-date room design. The initial impression was that Spa facilities would mitigate previous experience. The spa was good, with a few minor issues: the jacuzzi water had too high pH (water drops irritate eyes too much), and some rubbish was floating in the swimming pool. Steam room and Sauna require some TLC, never the less the experience was good. The second night was much better: the room had hot water. The entertainment was a fire drill that could not be resolved till 4 am: It was up and down since 9 pm. The room had a massive fire drill in our room, so we had no idea if the hotel was on fire till it was suggested the hotel had an electrical issue. So Bell hotel kept us alerted for two days. (Not sure if it was by the hotel design) I guess next time, I am booking a Hilton hotel, at least for the paid price you receive the service.