객실에서 보이는 전망
예약 가능 여부 확인

오요 더 스트랜드 호텔 여행 후기

3 out of 5
오요 더 스트랜드 호텔
35-42 Royal Parade, Eastbourne, England

이용 후기

5.8
평점 10 - 훌륭해요. 333개 이용 후기 중 34개" "
평점 8 - 좋아요. 333개 이용 후기 중 85개" "
평점 6 - 괜찮아요. 333개 이용 후기 중 86개" "
평점 4 - 별로예요. 333개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 333개 이용 후기 중 72개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Staff was kind. Not bad for the price I paid, but the hotel seems to need renovation.
답변 제공: Barbara 님, 2021년 5월 12일
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스
Refused check in at the hotel
I walked into the hotel shortly after 3pm to try to check in only to be stopped at the entrance by a very aggressive and unpleasant member of their staff who told me I couldn’t stay there before he even asked for my name or reservation number. He blamed Hotels.com for making the wrong reservation and was rudely told to go away and find another place to stay. The experience left me feeling shaken, humiliated and belittled. I will NEVER use Hotels.com or The Strand Hotel in Eastbourne again.
2022년 10월에 1박 숙박함
답변 제공: Eva 님, 2022년 11월 19일
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 - 너무 별로예요

Eva

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID BOOKING
Doesn’t even deserve 1 star. The worst experience and staff. I booked a room for 22nd October 2022 but when I arrived, there was a man sitting at a desk refusing our stay despite people coming in and out of the hotel. They handed us a number to call (The hotel number) and all they did was cut the phone on me. I then had to find a last minute room at one of the other hotels along the seafront. They told us that the Strand is being used to house refugees but are still taking bookings and have been refusing all bookings and refusing refunds. I still haven’t been able to get through to the hotel property. The staff at the door were rude and the man I spoke to on the phone was even ruder and dropped the call once I mentioned that I wanted a refund. I also think it’s wrong that online bookings are still active on sites when all they’re doing is taking your money and refusing your stay.
2022년 10월에 1박 숙박함
답변 제공: Eva 님, 2022년 11월 19일
We are sorry to disappoint you, Eva! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 - 별로예요

Karine

좋아요: 청결 상태, 직원 및 서비스
A no no!
Check-in was very easy and the receptionist was pleasant. Room was clean and bed comfortable enough. It was really hot in the room while outside was cooler it no air circulating in the room and the top window could only be opened a tiny bit. Fire doors slammed and people shouting coming in and out at any time at night. Not recommended at all. Very very noisy and too hot everywhere in the hotel
2021년 9월에 1박 숙박함
답변 제공: Noah 님, 2021년 9월 26일
Hi, Karine! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

8/10 - 좋아요

Khadija

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nuit convenable
Nuit convenable à bon rapport qualité prix. Très bon service. Personnel est très sympa. Dommage qu'ils ne proposent le petit dejeuner.
2021년 9월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 8일
Hi, Khadija! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

6/10 - 괜찮아요

Keisha

가족 여행
2021년 9월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 17일
Hi, Keisha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 - 너무 별로예요

Hannah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor!
I arrived at the hotel and was told that I needed to pay £1 by card in order to pay a deposit (I don’t believe this was mentioned when booking the hotel) - I didn’t have my card on me so I wasn’t able to access my room until a friend paid the £1 using his card. When I got to the room, the smell was unbelievable - it smelt like someone had just been to the toilet in there. The room was old-fashioned, and I ended up not staying the night due to how bad it was.
2021년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 5일
Hi, Hannah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Noah 님, 2021년 8월 31일
Hi, Rabes! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

4/10 - 별로예요

Carrie-Ann

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Ammy 님, 2021년 9월 17일
Hi, Carrie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

4/10 - 별로예요

Angelique

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Narnia wardrobe toilet and shower, disappointing
Although hotel clean, room very disappointing, toilet and shower were in the ends of a wardrobe, very very tiny, no room for movement especially in the shower, could only just close the door to have a shower, not good for people who are bigger than size 18!! Almost had to walk in backwards to use the toilet. Curtains very tatty all ripped down the edges. First night fire alarm set off at 1.30am, no apologies for this or explanation. We booked to pay at hotel on arrival due to Covid as stated on hotels.com websire but OYO tried to take the money at 1am on Sunday morning before the day we were supposed to arrive and had to deal with call from Fraud Team with my bank, when explained to hotelier they said OYO always take the money the day before and we were lucky they didn't cancel our booking. No food facilities available although restaurant and bar was nicely decorated. Unfortunately if it wasn't for the beautiful weather the days of our stay we would have left.
Tatty curtains
Narnia toiler
Narnia shower
Wardrobe with toilet and shower bookends
2021년 8월에 3박 숙박함
답변 제공: Jane 님, 2021년 8월 22일
Sorry for the inconvenience, Angelique! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 7월에 2박 숙박함
답변 제공: Cheshta 님, 2021년 7월 28일
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 - 좋아요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Noah 님, 2021년 7월 27일
Thanks for the positive rating, Barry! Hope to welcome you again soon. Regards, Noah

8/10 - 좋아요

alexanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Jane 님, 2021년 7월 27일
Hi, Alexanda! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 - 별로예요

claire

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
oyo strand
apart from the view which you pay extra for. hotel very run down , lift not working whole stay lots of stairs between ground and 2nd floor . are room was a double they had pushed 2 singles together so u had a massive dip in middle . no mattress protectors .shower in a cupboard . green sink from the 60s taps leaked. and only 1 plug available unless u want ya tv unpluged. uneven floor boards asked for glass of tap water with ice server had to call manager make sure it was free. i kid u not. only good thing was we could leave are bag on check out as are train was later on in the day. unfortunately wont stay again. hotel desperately needs a revamp .
2021년 7월에 2박 숙박함
답변 제공: Noah 님, 2021년 7월 24일
Hi, Claire! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Noah

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filthy, rude staff, not COVID safe, walls paper thin. Put a chair against the door to sleep as a member of staff unlocked my door & just walked in while I was getting changed!
2021년 6월에 2박 숙박함
답변 제공: Dan 님, 2021년 6월 30일
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Dan

6/10 - 괜찮아요

Samantha

좋아요: 청결 상태, 직원 및 서비스
2021년 6월에 1박 숙박함
답변 제공: Jim 님, 2021년 6월 15일
Hi, Samantha! We are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Jim

6/10 - 괜찮아요

valerie

Ok but would not pay that much for the room
The seaview rooms was ok good location as just at the beach , rooms are not cleaned daily so you cannot expect fresh towels or bins emptied on a regular basis , you cannot open the windows wide because of security this can be an issue on really hot days and nights. There is a kettle but the sink is too small so you need to fill it in with a bottle or mugs . Shower was clean but on the small size can be an issue if you like or need your space . The room is non smoking but there was cigarette butts and ashes on the window sill outside that could be easily cleaned . We asked for a second key but had to insist to get one not sure why it was an issue . The carpets in the corridors and hallways smell a bit and need refreshing.
2021년 6월에 2박 숙박함
답변 제공: Bella 님, 2021년 6월 6일
Hi, Valerie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Bella!

4/10 - 별로예요

Russell

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Leo 님, 2021년 6월 5일
Hi, Russell! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

8/10 - 좋아요

anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Seaview
Lovely stay, great Seaview, Room clean and tidy, comfortable bed, had a great stay,
2021년 5월에 3박 숙박함
답변 제공: Marie 님, 2021년 6월 18일
Hi, Anthony! We are glad to see that you liked our services. Regards, Marie!

2/10 - 너무 별로예요

Summit

출장 여행
별로예요: 직원 및 서비스
Stay away, find another hotel
I highly recommend anyone wanting to book this hotel, DONT. Unhelpful staff, no facilites as advertised, stay away.
2021년 5월에 1박 숙박함
답변 제공: Leo 님, 2021년 6월 1일
Hi, Summit! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2021년 5월에 1박 숙박함
답변 제공: Gabi 님, 2021년 5월 31일
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would go back
The staff at the The Strand were really really helpful. I met with my daughter and she needed somewhere to feed the baby. The staff went above and beyond to make this easy for her(brand new mum, baby a week old). I absolutely appreciated this. The room was big enough, quiet and clean.
2021년 4월에 1박 숙박함
답변 제공: Leo 님, 2021년 4월 26일
Thank you for your appreciation, Joanne! We hope to give you a consistent service every time. Regards, Alex

6/10 - 괜찮아요

Ewa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 4월에 3박 숙박함
답변 제공: Joey 님, 2021년 4월 22일
Hi, Ewa! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Joey

8/10 - 좋아요

Kelsey J

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice sized room
2021년 4월에 2박 숙박함
답변 제공: Leo 님, 2021년 4월 17일
Hi, Kelsey! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Is this a halfway house?
The hotel is being used primarily as a halfway house, with very loud, inebriated residents walking maskless around the property at all hours. The staff appeared to do little to stop this. I wouldn't suggest advertising this venue as suitable for families or couples until it is functioning as a hotel again. I would not feel safe bringing my wife or children here.
2021년 4월에 2박 숙박함
답변 제공: Simon 님, 2021년 4월 7일
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Simon

6/10 - 괜찮아요

Neill

별로예요: 숙박 시설 상태 및 시설
2021년 3월에 14박 숙박함
답변 제공: Leo 님, 2021년 4월 1일
Hi, Neill! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

4/10 - 별로예요

Mr 님, Stockton on tees

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Twin room very small , very cold , we stsyed at the end of November.
2020년 11월에 1박 숙박함
답변 제공: Marie 님, 2020년 12월 3일
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

10/10 - 훌륭해요

JOHN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice place
room was good . stayed for 3 nights.towels never changed , overall staff were helpfull and polite. .
2020년 11월에 3박 숙박함
답변 제공: Leo 님, 2020년 11월 30일
Hi, John! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

6/10 - 괜찮아요

Shane

좋아요: 청결 상태, 객실의 편안함
The tv picture was in watchable
2020년 9월에 1박 숙박함
답변 제공: Leo 님, 2020년 10월 3일
Hi, Shane! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

10/10 - 훌륭해요

anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
seafront stopover
room was very high comfort level and very clean and tidy with good wifi . well equipped room and good condition . staff very pleasant and helpful . will book here again when i am in the area .
2020년 9월에 3박 숙박함
답변 제공: Ammy 님, 2020년 9월 18일
Thank you for your appreciation, Anthony! We hope to give you consistent service every time. Regards, Leo

8/10 - 좋아요

Gary

좋아요: 직원 및 서비스, 객실의 편안함
Great location. Great views.
Nice entrance to check in. Staff friendly. Bed very comfortable, toilet area very small with ridiculous vinal slack doors which are very noisy when using in the night. Shower ok. Bar area very nice and drinks reasonably priced. Would stop again.
2020년 9월에 1박 숙박함
답변 제공: Charlie 님, 2020년 9월 17일
Thank you so much for the positive rating, Gary! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Charlie

10/10 - 훌륭해요

valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent value, will stay again on my next trip
We chose at first the standart room which was a little bit on the small size for a couple but then moved to a seaview double room which was great the view is fantastic any time of day we liked the fact that shower room and toilet are seperated the bed was very large and comfortable . Staff were nice and helpfull and the location is great near nice beach spots and loads of local shops , pubs and restaurant .
2020년 8월에 5박 숙박함
답변 제공: Cheshta 님, 2020년 8월 12일
Hi, Valerie! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jacob

2/10 - 너무 별로예요

Monika

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel experience ever
We stayed in this hotel for two nights, due to almost last minute booking we paid 75 GBP/night for a tiny room. Furniture is very old, bed uncomfortable, bathroom really tiny, very thin walls through which you can hear everything. Lift is for one person only, felt very unsafe. The hotel says that there is a parking available, although there is no dedicated parking belonging to the hotel, you have to park in the streets around (if you are lucky enough to find a parking space). On the second day after arrival we found out in the morning that our room doors dont staz locked after you close them. That was around 8am. Receptionist told us that the maintenance person comes at 10am and will have a look at it - we were not really happy about this delay but nothing we could do. The maintenance came at 5 pm to fix this - after that our doors were locked after closure, but you had to insert card several times and try to open them afterwards. Towel holder fell of the wall while taking the towel out of it. The only good thing is the location of the hotel, directly at the beach. Overall, cannot recommend, avoid this place if you can.
2020년 8월에 2박 숙박함
답변 제공: Chris 님, 2020년 8월 11일
Sincere apologies, Monika! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jimmy and Ali are the best
Massive massive thanks to to Jimmy and Ali. Such nice guys and really made our stay.
2020년 8월에 1박 숙박함
답변 제공: Ammy 님, 2020년 8월 11일
Hi, Richard! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Alex

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very run down
Window wouldn’t open (on a 30 degree day) and no fan. Bathroom door wouldn’t stay closed, and toilet took 10 gos to flush. All in all, not a nice stay!
2020년 8월에 1박 숙박함
답변 제공: Chris 님, 2020년 8월 11일
Hi, we are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Chris

10/10 - 훌륭해요

Dee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant everything
Omg amazing location. Such wonderful staff. Excellent assistance with booking nice restaurant and taxis. Room was basic but clean and comfortable. Room bit hot and hard to open windows. Suggest more fans if heatwave continues. But overall all 5 rooms were great. Thank you
2020년 8월에 1박 숙박함
답변 제공: Chris 님, 2020년 8월 10일
Thank you so much for the positive rating, Dee! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jack

10/10 - 훌륭해요

실제 이용하신 고객

2020년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 8월 10일
Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
Not very good. The lift was dirty, the guests didn’t wear masks and neither did the male staff on duty on 1st August. The room was below 2 stars. Won’t stay again.
2020년 8월에 1박 숙박함
답변 제공: Justin 님, 2020년 8월 8일
Sincere apologies, we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Justin!

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 7월 20일
Thanks for the positive rating, Daniel! Hope to welcome you again soon. Regards, Joel

4/10 - 별로예요

Keith

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함
답변 제공: Cheshta 님, 2020년 7월 5일
Sincere Apologies, Keith! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Joel

6/10 - 괜찮아요

Andrew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very outdated
2020년 3월에 1박 숙박함
답변 제공: Karen 님, 2020년 6월 8일
Hi, Andrew! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Karen

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Staff very friendly and helpful, fantastic sea view from my room spoilt only by the very dirty windows
2020년 6월에 1박 숙박함
답변 제공: Olivia 님, 2020년 6월 6일
Pleased to hear your kind words of gratitude. We are going to do our best to never fail to impress you every time. Regards, Olivia

2/10 - 너무 별로예요

Mike

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t bother It’s a health hazard
From a receptionist with BO to fleas in the carpet and sperm on the pillow This hotel Is disgusting and should be closed.
2020년 4월에 1박 숙박함
답변 제공: Ammy 님, 2020년 4월 30일
We are sorry to hear about your experience, Mike! Being a visitor, we expect everything to be perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Jake

8/10 - 좋아요

Madison

2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 4월 30일
Hi, Madison! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Jake

8/10 - 좋아요

Barrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Ammy 님, 2020년 3월 16일
Thank you so much for the charming rating, Barrie. Your review made our day. Have a great day ahead. Regards, Ammy

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Note to whom it may concern
After about five previous stays, The Strand Hotel decided to refuse service to me because for various private reasons I do not have a passport. Recently I had occasion to visit the local council housing dept and the person I spoke to pointed out that "birth cert + NI number + bank account" equals enough ID for anyone. (And backed up my theory that the 1971 Immigration Act is legal deadwood). So, had the hotel been a lettings agency there would have been no ambiguity that by refusing to serve me they were committing an illegal act of discrimination. And by not refunding my booking money, committing theft.
2020년 2월에 3박 숙박함
답변 제공: Cheshta 님, 2020년 2월 20일
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

10/10 - 훌륭해요

katy 님, saint gervais de vic

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout est parfait comme d'habitude !!! Personnels, chambre et service.
2020년 1월에 6박 숙박함
답변 제공: Ammy 님, 2020년 2월 6일
Nous apprécions vos commentaires, Katy! Au plaisir de vous accueillir bientôt :) Cordialement, Ammy.

6/10 - 괜찮아요

Erbay

별로예요: 청결 상태, 직원 및 서비스
Good size room.stayed for 2 nights and asked for room to be cleaned and new towels.neither was done.aked why amd was told they would do it soon aftet we go out.returned back in the eve bit nothing was done.
2019년 12월에 2박 숙박함
답변 제공: Ammy 님, 2019년 12월 24일
Hey, Erbay! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was terribly dated, everything was very old and tired. The room was not clean, very dusty and had a horrible smell. We checkout shortly after checking in, we didn’t want to spend the night there.
2019년 12월에 1박 숙박함
답변 제공: Ammy 님, 2019년 12월 10일
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스
Good value for money.
Good value for money, right on the front. The room was adequate and clean. The radiator did not work properly but we were brought a convector heater to use. Parking on road but difficult to find a space. Lift very small but we managed. Would stay there again. Did not eat there as family nearby.
2019년 11월에 1박 숙박함
답변 제공: Cheshta 님, 2019년 12월 3일
Hi, Linda! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta