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더 참 브라이튼 부티크 호텔 앤드 스파 여행 후기

5 out of 5
더 참 브라이튼 부티크 호텔 앤드 스파
20-21 New Steine, Brighton, England

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 762개" "
평점 8 - 좋아요. 1001개 이용 후기 중 177개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 38개" "
평점 4 - 별로예요. 1001개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 9개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous.
It was a beautiful place. Very well located, and well serviced. I will stay this place in the future if I visit Brighton again. What a perfect place.
2019년 12월에 2박 숙박함
답변 제공: Marta 님, 2020년 1월 14일
Dear Guests We would like to thank you for your review about your stay at The Charm Boutique Hotel. Your opinion is highly appreciated. Always will be a pleasure to welcome you back. Best Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super clean, comfortable, and cozy
매우 깨끗하고 아름답고 아늑한 호텔입니다. 직원들은 친절하고 조식도 맛있습니다. 완벽했어요. 고마워요!!!!
2019년 10월에 1박 숙박함
답변 제공: Solvita 님, 2019년 11월 21일
Dear Guest, Thank you so much for your visit and for reviewing 'The Charm Boutique Hotel'. We are so grateful for your feedback and hope to see you again in the near future. Kind regards, Solvita, Reception Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Solvita 님, 2019년 8월 14일
Dear Guest, Thank you so much for sharing your experience about your stay at The Charm Boutique Hotel. We are really pleased you enjoyed your stay with us and looking forward to welcome you again very soon. Kind regards, Solvita Reception Team

8/10 - 좋아요

Taiyoun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다~
깨끗한 호텔, 친절한 스텝, 맛있는 아침식사.
2018년 9월에 3박 숙박함

10/10 - 훌륭해요

sun hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별점 3.8 공사시에는 미리 숙박객에게 알려줬으면 좋을뻔 했어요
전반적인 서비스와 환경은 나쁘지 않았습니다 하지만 옆건물 공사로 매우 시끄럽습니다. 아침식사는 만족할정도 좋았습니다
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

Sholee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, they immediately changed the feather duvets to synthetic as I am allergic to feathers and Expedia did not send request. Book direct. Amazing hotel
2024년 4월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 4월 21일
Dear Sholee, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 - 괜찮아요

Jeffrey 님, Crawley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
As some feedback for the property and those considering booking. The hotel isn't quite what I had expected. Essentially the property is an old house that has been refurbished to a high standard. It felt more like a guest house, than a boutique hotel if i'm completely honest. The cleanliness, decorations and breakfast (including the breakfast staff) in the hotel were all very good, but some things to note: - When my partner and I came to check in, the receptionist was having a chat with some of the guests in the lobby. It felt kind of awkward checking in because suddenly everybody just stopped chatting as soon as we arrived. I gave the receptionist my ID which she refused, as she wanted to take my name (she could have gotten this from my ID), and instead I told her my name in a lobby full of people who were now silent... not great for privacy or security. - The TV signal was very bad, and some channels are completely unwatchable - The sink makes a loud gargling noise when draining, and the bathroom extract is very loud (we had to turn this off before we went to sleep as it was too noisy, even with the bathroom door closed) - There is limited noise insulation inside the room from the communal areas outside. You wouldn't want to be stuck next to a noisy guest in this property. - There is no lift in the property, and some steep stairs, so not ideal for those with PWD's, or a lot of luggage. The stay was adequate but I probably wouldn't stay again if I'm honest.
2024년 3월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 3월 16일
Dear Jeffrey, Thank you for taking the time to share your feedback with us. We appreciate your detailed comments and are glad to hear that you found our cleanliness, decorations, and breakfast to be of a high standard.We apologize for any inconvenience you experienced during your stay with the TV signal, sink noise, bathroom extract, and noise insulation. In situations like this, we highly encourage guests to contact our Reception, who is available to assist with any arising issues and ensure a wonderful stay for all guests. We regret that this option seems not utilized during your stay. Please accept our apologies for any disruption caused, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards,

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love Brighton, fantastic history and shopping!!
2024년 3월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 3월 13일
Dear Steven, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Rosie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay for a hen do. 3 rooms, very attentive staff. Rooms were lovely and clean, had hot drink making facilities. Very comfortable beds. Breakfast was amazing, toast made to order, buffet breakfast or could order from menu. Only let down was the struggle to find parking but this isn’t anything the hotel did wrong, the permit given was super helpful, along with the map. Great stay, will be back again
2024년 3월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 3월 10일
Dear Rosie, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Rebekah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay at The Charm Hotel, we stayed in a beautiful room with a sea view. Large space, clean and well styled. The building itself has some wear and tear like many in Brighton.
2024년 3월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 3월 9일
Dear Rebekah, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Nicholas 님, Hitchin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 2월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 26일
Dear Nicholas,Thank you for taking the time to leave us a review!We're delighted to hear that you had a great stay with us at the Sea Spray Hotel. Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your experience with us.If you have any specific feedback or suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice boutique hotel with lovely staff. Breakfast was delicious.
2024년 2월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 2월 21일
Dear Mike, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Rhys

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brilliant stay at The Charm. The service from reception staff to breakfast staff was excellent. Really friendly and room was excellent. Will defo return.
2024년 2월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 2월 21일
Dear Rhys, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Jackie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Very comfortable with excellent facilities and delicious breakfast. The staff were very helpful. Conveniently placed for the seafront and the heart of Brighton
2024년 2월에 3박 숙박함
답변 제공: Reception Team 님, 2024년 2월 21일
Dear Jackie,Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you found our hotel lovely and comfortable, and that you enjoyed our excellent facilities and delicious breakfast offerings.It's fantastic to know that our staff were able to assist you during your stay and that you found our location convenient for exploring the seafront and the heart of Brighton.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.Warm regards,

10/10 - 훌륭해요

joganandaraja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staffs are very nice and polite.specialy Daniella.also the breakfast is very very nice.
2024년 2월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 2월 18일
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff, especially Daniella, to be very nice and polite. It's also wonderful to know that you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future! If you have any further comments or requests, please feel free to reach out.Warm regards,

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 1월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 2월 2일
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Lovely place with sea view
2024년 1월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 2월 2일
Dear Karla, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 25일
Thank you for taking the time to leave such a kind review. We're delighted to hear that you had such a great experience and we're glad we could make your stay a memorable one. Kind regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good hotel
Huge very clean and comfortable room, but it was below the main entrance and at the bottom of the stairs so at times it was very noisy. The heating did not come on until 17.00 and at times during our stay it the outside temp was below zero on the afternoon we we went back to our room early it was freezing. But overall a lovely hotel and we would recommend it.
2024년 1월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 1월 23일
Dear David,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel to be very good, with a huge, clean, and comfortable room. Your recommendation is greatly appreciated.We apologize for any inconvenience caused by the noise at times, especially given the location of your room. We understand the importance of a peaceful stay and will look into ways to address this concern to enhance the overall experience for our guests.Regarding the heating issue, we apologize for any discomfort you experienced. We will investigate the matter to ensure the timely activation of heating to provide a warm and cozy environment for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

10/10 - 훌륭해요

Jennie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely pretty hotel
This boutique was stunning. The decor as you enter was so lovely and welcoming. The staff were friendly and very helpful. Our room was the family basement suite and it was huge. We stayed 2 nights and had a lovely time.
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 23일
Dear Jennie,Thank you for choosing to stay at our boutique hotel and for sharing your wonderful feedback. We are thrilled to hear that you found our hotel stunning, with lovely and welcoming decor.It's delightful to know that our staff contributed to your positive experience by being friendly and very helpful. We take pride in providing excellent service to our guests, and your kind words are truly appreciated.We're glad you enjoyed your stay in the family basement suite and that it met your expectations with its spaciousness. We aim to create a comfortable and enjoyable atmosphere for all our guests, and we're pleased to hear that you had a lovely time during your two-night stay.Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another memorable stay in the future.Best regards,

10/10 - 훌륭해요

Laura

2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 11일
Thank you for your feedback, Laura. We're glad to hear that you had a great experience during your stay! If you have any further comments or if there's anything we can assist you with, please feel free to let us know. We hope to welcome you back again soon for another wonderful stay.

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely boutique hotel. Attentive staff, comfortable room and the breakfast was excellent. Highly recommend.
2023년 12월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 1월 21일
Dear Sharon,Thank you for your delightful review! We're thrilled to hear that you enjoyed your stay at our boutique hotel. It's wonderful to know that our staff's attentiveness, comfortable rooms, and excellent breakfast contributed to a positive experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Brighton.Best regards,

10/10 - 훌륭해요

Joana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing experience.
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 16일
Dear Joana,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience during your stay with us. If there's anything specific you loved or any suggestions you have, feel free to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,

8/10 - 좋아요

Charlotte

연인과의 여행
좋아요: 직원 및 서비스
We had a pleasent stay, ideal location.
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 14일
Dear Charlotte,Thank you for sharing your experience with us. We're glad to hear that you had a pleasant stay and found our location ideal. Your feedback is valuable to us.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them. We hope to welcome you back to The Charm Boutique in the future.Best regards,

10/10 - 훌륭해요

Jan 님, Den Haag

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 10일
Dear Jan,Thank you for choosing The Charm Boutique and taking the time to leave a 5-star review on Expedia. We're delighted to hear that you had a positive experience during your stay with us. If there's anything specific that stood out to you or any feedback you'd like to share, we'd love to hear it. We hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 - 훌륭해요

Bianca

Nice Place Very Kind Stuff Good breakfast
2024년 1월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 1월 10일
Dear Bianca,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay at The Charm Boutique. It's wonderful to know that you found our place nice and our staff kind. We're also pleased that you enjoyed the breakfast. If there's anything specific you loved or if there are any suggestions you have for us, please feel free to share. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 - 좋아요

Kim

2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 7일
Kim, thank you for taking the time to leave a rating. We hope you enjoyed your stay at The Charm Boutique. If you have any specific feedback or suggestions, feel free to share them with us. We strive to provide an exceptional experience for our guests and appreciate your input. If your travels bring you back to Brighton, we'd be delighted to host you again.Best regards,

10/10 - 훌륭해요

Lex

2023년 12월에 2박 숙박함
답변 제공: The Charm Team 님, 2024년 2월 2일
Dear Lex, your feedback is extremely valuable to us and we are grateful for your support. We are committed to providing our guests with comfortable and enjoyable stays, and we are glad that we were able to meet your expectations.

6/10 - 괜찮아요

Liam

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Great hotel just a few issues
Hotel and staff were lovely however the room was way too hot even with the radiator off and window open during the whole stay however when complained the receptionist gave me the air con remote which made it more comfortable. Pillows are useless and probably worst I have experienced even three pillows did nothing. Breakfast is served way too late at 8am afye stopping in hotels every week I have never come accross a hotel that has started breakfast later than 7am! Ended up going out for breakfast everyday which wasn't great after paying for it. And to top it all off the fire alarm went off on the morning we were checking out and we wanted to sleep in as we had a cooler room but couldn't with no apology on checkout to the inconvenience
2023년 12월에 3박 숙박함
답변 제공: The Charm Team 님, 2024년 2월 2일
Dear Liam, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced during your stay. We appreciate your feedback, as it helps us improve our services. Rest assured, we will try to address all issues you mentioned. Your satisfaction is our priority, and we hope to welcome you back for a much-improved stay. Best regards,

10/10 - 훌륭해요

Callum

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Callum, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

8/10 - 좋아요

Gillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean room. Excellent breakfast. Wi-fi poor in the room. We parked our car in the street outside and it was broken into, fortunately they only got a weekend bag of dirty washing. Not the fault of the hotel, which was excellent
2023년 12월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Gillian, Thank you for taking the time to write us a review! We're so glad to hear that you enjoyed your stay with a nice room and an excellent breakfast. We are also very sorry for any inconvenience the wifi may have caused you during your stay. We will check and upgrade the service soon. We hope to have the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 - 훌륭해요

Antonio

좋아요: 편의 시설/서비스
Very convenient, friendly staff, affordable hotel..
2023년 12월에 2박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 - 괜찮아요

PUVANESWARY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Puvaneswary,Thank you so much for taking the time to write an email to us! We are also very sorry for any inconvenience we may have caused you during your stay. We hope you can let us know in detail to improve our service in the future. Once again, thank you so much, and we hope to welcome you next time!

10/10 - 훌륭해요

IGNATIUS

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very polite, courteous and professional. The room was and facilities were ok. The only real downside is the very limited parking and even when you do get parking for their street, it’s almost three time the cost on other streets (on pay by phone)
2023년 12월에 2박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Ignatius, We appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. We are also very sorry for any inconvenience that parking may have caused you. That's why we always send the parking situation information in Brighton in advance for all of you to arrange before arriving. We hope to have another chance to welcome you back here soon. Kind regards,

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Polite, friendly and helpful staff. Excellent breakfast.
2023년 12월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Susan, We appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel stuff, who deserves five stars! Cozy Christmas decoration and familiar atmosphere at the hotel. Location to the city center was top.
2023년 12월에 4박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear our lovely guest, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfy bed, lovely staff, great breakfast. Amazing value for money. Will definitely be back. Probably the best hotel we’ve stayed in Brighton.
2023년 12월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Tom, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 - 훌륭해요

Gillian

2023년 12월에 1박 숙박함
답변 제공: The Charm Team 님, 2023년 12월 16일
Dear Gillian,Thank you for taking the time to leave a perfect rating for your recent stay at our hotel. We're delighted to see that you had a great experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We appreciate your support and hope to welcome you back for another wonderful stay.Best regards,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 11일
Thank you for your amazing review, we hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 7일
Thank you for taking the time to leave a perfect rating! We appreciate your feedback, and we're thrilled to hear that you had a great experience. If you ever have any specific comments or suggestions you'd like to share, feel free to reach out. We look forward to hosting you again in the future.Best regards,

10/10 - 훌륭해요

pantelis

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff!! Drago, Kristina, Annalisa, Lilly and all the rest of the crew absolutely amazing!! Top notch breakfast! Extra, extra cleanliness and professionalism at all levels.. looking forward to visiting soon again!!!
2023년 11월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 12월 7일
Dear Steve,Thank you for taking the time to share your positive rating! We're glad to see that you had a great experience during your stay. If you have any specific feedback or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future!

8/10 - 좋아요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loveky
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 7일
Dear Anthony,Thank you for sharing your feedback! We're delighted to hear that you found your experience lovely. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay.Best regards,

10/10 - 훌륭해요

Steve

2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 7일
Dear Steve,Thank you for taking the time to share your positive rating! We're glad to see that you had a great experience during your stay. If you have any specific feedback or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future!

8/10 - 좋아요

Mathilda 님, HAVERFORDWEST

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were on the top floor and I found climbing the stairs very difficult as I am nearly 80 years old. Otherwise no complaints
2023년 12월에 3박 숙박함
답변 제공: Reception Team 님, 2023년 12월 7일
Dear Mathilda,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your comment about the difficulty of climbing the stairs, and we apologize for any inconvenience it may have caused. Please note that we value the comfort of all our guests, and your input helps us improve. If you plan to stay with us again, please let us know your preference for a room on a lower floor, and we will do our best to accommodate your needs.We hope to welcome you back for another stay and wish you safe and pleasant travels.Best regards,

10/10 - 훌륭해요

Jonathan

2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 5일
Dear Jonathan,Thank you for taking the time to rate us 10 out of 10! We're delighted to hear that you had a positive experience during your stay. If you have any specific feedback or if there's anything you particularly enjoyed, feel free to share it with us. Your satisfaction is our priority, and we hope to welcome you back for another excellent stay.Best regards,

10/10 - 훌륭해요

Vanessa 님, Kingston-upon-Thames

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are the best thing about this hotel. So friendly and accommodating. The staff at breakfast were efficient and helpful and the breakfast itself seemed to offer all that you could ask for. The only downside s parking can be difficult. There is a municipal car park less than 5 mins walk away but it's not for those who own larger cars as the spaces are tight and the access ramps are quite narrow.
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 5일
Dear Vanessa,Thank you for choosing our hotel and for sharing your positive experience. We are delighted to hear that our staff, especially at breakfast, made your stay memorable with their friendliness and efficiency. We appreciate your feedback about the parking situation, and we'll certainly explore ways to enhance this aspect for our guests. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits.Warm regards,

10/10 - 훌륭해요

Edwina

2023년 11월에 1박 숙박함
답변 제공: The Charm Team 님, 2024년 1월 3일
Dear Edwina, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 - 훌륭해요

willi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent ❤️
What an absolutely lovely hotel . We had a beautiful 1st floor seaview room . Excellent professional check in .The hotel had just been Christmas dressed and it was ❤️❤️❤️.Well equipped room.clean and a super bed .Love Kemptown !
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 11월 28일
Dear Willi,Thank you for choosing to stay at The Charm Hotel and Spa and for sharing your wonderful experience. We're thrilled to hear that you enjoyed your seaview room, the Christmas decorations, and found the room well-equipped and clean. Our team takes pride in providing excellent service, and we're delighted that your check-in experience was professional.It's fantastic to know that you love Kemptown, and we hope to welcome you back for another delightful stay.Best regards,

6/10 - 괜찮아요

Nkechinyere

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good check in, friendly staff. God information provided. The room I was allocated is in the loft and was unbearably HOT! Despite opening the windows and turning on the fan in the room it was still quite uncomfortable.
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 11월 26일
Dear Nkechinyere,Thank you for taking the time to share your feedback. We appreciate your positive comments about our check-in process and friendly staff. However, we apologize for any discomfort you experienced due to the temperature in your loft room. Your feedback is valuable, and we will look into ways to address this issue and enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Kind regards,

10/10 - 훌륭해요

Florence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super séjour
Très bon séjour ! Hôtel très bien situé, calme, très propre. Accueil très chaleureux, personnel très sympa et à l'écoute. Nous a bien conseillés sur les différents quartiers de la ville pour nos visites. Également très facilitant. Petit déjeuner top ! Attention, pas d'ascenseur. Mais ce point est bien précisé dans le descriptif de l'hôtel.
2023년 11월에 2박 숙박함
답변 제공: The Charm Team 님, 2023년 11월 20일
Thank you for your amazing review, we hope to see you again.