Be aware of limited reception hours and check-in times. You must make arrangements to arrive after 19:00. We made the booking at 18:35 and mentioned that we were several hours away. There was no mention made by the reception desk person of needing to arrive before 7:00 or there would be no one to check us in. We received confirmation with check-in instructions at 20:00, which was after it was closed. We were able to enter the lobby upon arrival and there was an after hours emergency number. All that was accomplished was after waiting an hour in the car, we were locked out of the building with no response or help. Also, they will not refund our payment. That is a very poor way to do business and poor customer service. Had we been informed about needing to make arrangements for a late arrival, we would surely have done so. Not being informed of this unusual check-in availability was not our fault and should be mentioned when inquiring about the availability - especially when it's so close to reception desk closing time.