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핼야드 호텔 앤드 스파 여행 후기

3 out of 5
핼야드 호텔 앤드 스파
Royal Alfred Marina, Albany Road, Port Alfred, Eastern Cape

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 33개 이용 후기 중 7개" "
평점 8 - 좋아요. 33개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 33개 이용 후기 중 8개" "
평점 4 - 별로예요. 33개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 33개 이용 후기 중 2개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Peter 님, Exhall

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location Poor hotel would not recommend to a dog.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Derek

가족 여행
별로예요: 숙박 시설 상태 및 시설
Halyards Hotel and Spa review
The hotel is well situated but the rooms need attention. Shower handles broken. Taps not secure to the basin No aircon. Thank goodness it was overcast and cool. Fan was ok. Beds were too small. King would have been better TV is working but has minimal channels and the screen has multiple lines so part of the TV is not clear.....thank goodness we don't watch much TV. Could do with a repaint and overall maintenance is required. Asked for towels at 2pm, had to ask for towels again at 6pm Wouldn't rush to book again, unless desperate.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Timo 님, Kenton-on-Sea

단체 여행
별로예요: 직원 및 서비스
Ons verblijf bij Het Halyards Hotel voldeed niet aan onze verwachtingen. We konden inchecken vanaf 14:00 maar in realiteit konden we de kamer pas om 16:00 uur in. Meerdere malen aangegeven dat we twee single beds wilden, daar is helaas niet aan voldaan. Koud water uit de douche, geen handdoeken in de kamer en zelf moeten ophalen na een half uur en twee keer bellen. Uitzicht op de tuin is een uitzicht op de parkeerplaats en een paar struiken waar de autos continue in je kamer schijnen. Vervolgens in een andere kamer geplaatst waar gelukkig wel warm water was. Helaas werkte de kluis niet en kwam er de volgende dag drie maal iemand van het onderhoud binnen om iets in de meterkast te doen voor een andere kamer, vervolgens zaten wij zonder stroom... Al met al: dit hotel heeft zijn beste tijd gehad en laten op veel punten steken vallen welke makkelijk voorkomen hadden kunnen worden. Het is de prijs die je betaald niet waard. Wij raden dit hotel dus ook niet aan.
2019년 12월에 2박 숙박함

8/10 - 좋아요

REUBEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Itwas fairly good but not great Difficult to get to hotel
2019년 3월에 1박 숙박함
답변 제공: Fdp 님, 2019년 3월 9일
Dear Ruben Thank you for your response and review...do you have any suggestions on how to make the access to our hotel easier?

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff is welcome and great, but hotel room needs a bit of tlc, otherwise lovely place
2019년 2월에 1박 숙박함
답변 제공: Fdp 님, 2019년 3월 5일
Dear anonymous Thank you for your review of our property. We are currently busy with planning renovations to the Hotel.

10/10 - 훌륭해요

Mikael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice
2019년 1월에 2박 숙박함
답변 제공: Fdp 님, 2019년 3월 5일
Dear Mikael thank you for taking the time to review our Hotel. I trust that you enjoyed your stay. kind regards

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2018년 10월에 1박 숙박함

8/10 - 좋아요

Margaret d

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, lovely views from room.

6/10 - 괜찮아요

José

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Breakaway week 2015
1) Room 40 can be improved by using some painting and replacing old silicon around bath/shower. 2) Wi-Fi? Not free open Wi-Fi you get 100Mb per day !!! Please review your advert. 3) Room 40 the carpets are very dirty.....just take a white paper and rub it over the carpet or walk barefoot. You will see it. 4) Parking was bad. Why not allocate a parking bay for each room??? Sleeping hotel guest comes first!!!! 5) Pool area.....way too overcrowded. 6) Your staff are very friendly. 7) Hotel location is great.
2017년 12월에 3박 숙박함

4/10 - 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good in every aspect. We will certainly use it again

8/10 - 좋아요

serotele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
i was only disappointed with the TV did not show SABC 1 clearly

10/10 - 훌륭해요

Khetha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad and Average
The first day was horrible, the tv and the air con did not work. There was no shower curtain and the door could not lock from the inside. After numerous complains I was moved to another room the next day. The room need an urgent upgrade. On the plus side the staff was very friendly and helpful. The breakfast and buffet was very very good.

2/10 - 너무 별로예요

ELMARIE

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Will not go back
The room was old and the bathroom seriously needs an upgrade. The sleeper couch was worn out and nails in the floor sticking out on the carpet strip, leading into the bathroom. This was not the standard of hotelroom we are use to when booking on hotels.com

4/10 - 별로예요

Noloyiso

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
disappointed on bad service
i had a very bad experience, first of all the receptionist was so rude and not helpful up until i told her i will deal with the people who booked for me. i was given a very dusty old room with the long stairs to the bedroom. i have a phobia of heights that is why i always book a garden room. when i asked to be moved and told them about the dirtiness, the receptionist told me "unfortunately" there is nothing she can do, hotel fully booked, i must be happy because i was given a upgrade since i booked a garden room. i was not happy at all, i told her its fine i will have to cancel the bookings because i cant really deal with high stairs. she phoned again, and told me to go to reception and get key for another room. i went there, only to find she gave someone key to give me but i haven't seen anyone on my way to the reception. She then again instructed me to go to the new room maybe i will meet her "messenger" ..there. went there again, and there was no one, it was windy and cold, and i was all over like a puppy. i was really angry. Imagine. i was tired of driving and all i wanted was to relax. when finally got the keys to other room, we checked the TV channels listed on their information book, some were not available but there are listed there. again we checked the "free WiFi" , we phoned the receptionist for assistance, she just said "unfortunately" it not available, they are out of vouchers and the "managers" are not there. been in so many hotels by never got such bad service

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
no complaints
Good value, you get what you pay for.

10/10 - 훌륭해요

qn 님, Rustenburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
n maintanence
the shower and the tv where not in good working condition if after we reported it,that was in room 46,the food was great, the vibe was okay in and around hotel.we were there for 7 nights

8/10 - 좋아요

Nadia 님, Cape Town, Western Cape

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely coming back
Friendly staff. Tosh, the bar lady, deserves employee of the year. We received excellent service from her during our stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Chuma 님, East London

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Great Stay
The bathroom bath was not properly cleaned, either than that everything was ok.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good stay
I will stay here again.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms are tired and in desperate need of reno
The carpet in the room was so dirty that it left our feet black with grime. We were booked in for three nights but left after only one. It was clear from the reaction of the reception staff that this is a daily challenge they deal with.

10/10 - 훌륭해요

Wonga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

A R 님, Durban South Africa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Halyards Hotel and Spa
Fantastic location, friendly staff, we only had breakfast which was in abundance, the rooms are large with very comfortable beds, however, the hotel in need of some renovation getting a bit tired. But having said that we will definitely go back.

4/10 - 별로예요

Jean-Patrick 님, Prevessin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ne vaut pas le prix
Hôtel très vieillot qui nécessite une totale réfection. Cafouillage à la réception entre acompte versé et prélèvement sur carte des l'arrivée? Personne pour trancher sérieusement. Repas très ordinaires. Wifi payant!!! Eau robinet pas buvable! Seule la vue sur la marina est agréable.

8/10 - 좋아요

Warrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

François 님, Kortenberg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Knap uitzicht - aan het water.
Heel knap gelegen. Restaurant is goed. Geen andere restaurants op wandelafstand. Internet prima. Eerste 50 MB is gratis. Indien meer nodig kan je tegen heel democratische prijs bijkopen aan de receptie.

6/10 - 괜찮아요

Noloyiso 님, East London

좋아요: 청결 상태
nice stay
When it was payment time..they charged us the normal price on the invoice but i had the proof that i booked through hotel.com with discount...they charged us correctly.The hotel was ok..but we got a room with old broken window handles...as a result we couldnt close the window. But anything else was fine...especially the food.

6/10 - 괜찮아요

Shane 님, Cape Town

Okay, not great, just okay.
Hotel is looking old and tired and short of maintenance. Unprofessional approach of staff, loafing around, chatting, casual clothes. The reception team gave me mixed messages about my payment and that I had dinner. Overall sloppy.

6/10 - 괜찮아요

PrueD 님, Australia

Location great
Enjoyed our stay

8/10 - 좋아요

KAL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함