2/10 - 너무 별로예요
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가족 여행
2021년 7월 2일
We were NOT able to stay at the Phillips Inn because Travelocity screwed up the reservation. Travelocity said the res was confirmed, no need to call the property. I called day before arrival and was told they could not honor the res due to the death of the owner May 22. I made the res May 25. On June 22 Travelocity still had no idea the owner was deceased or what the property was doing. Call Travelocity Customer Service, 2 hour wait to talk to CSR. Used callback option, got call about 3 1/2 hours later. CSR said they would call me if call dropped, which it did after 14 minutes while on-hold for Reservation Team. Still waiting for callback.
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2021년 6월에 4박 숙박함