패밀리 스튜디오, 더블침대 2개 | 객실 내 금고, 책상, 암막 커튼, 다리미/다리미판

레지던스 인 바이 메리어트 에든버러 여행 후기

4 out of 5
레지던스 인 바이 메리어트 에든버러
36 Simpson Loan, Quartermile, Edinburgh, Scotland

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 497개" "
평점 8 - 좋아요. 1001개 이용 후기 중 365개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 78개" "
평점 4 - 별로예요. 1001개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 21개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

KWANGHOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿!
제 출장지인 에든버러 대학과 걸어서 5분 이내로 가깞고, 주변에 산책하기 좋은 메도우가 있습니다. 스코틀랜드 정부 정책으로 (코로나 음성 테스트 결과를 갖고 있지만) 호텔에서 격리 중입니다. 호텔 직원분들이 여러가지 세심하게 지원을 해주어 편하게 잘 지내고 있습니다.
2021년 1월에 6박 숙박함
답변 제공: Patrik H. 님, 2021년 2월 18일
Thank you for your rating of our hotel and we appreciate the kind words!

10/10 - 훌륭해요

jiae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행으로 안락한 밤
주차장 없는거 말고는 룸도 넓고 걸어서 다 다닐 수 있어요. 화장실 문이 없는게 좀 별로긴 하지만 완전 만족합니다. 써드파트인데 메리어트 포인트도 넣어줬어요~
2019년 9월에 1박 숙박함
답변 제공: Patrik Heiling 님, 2019년 11월 24일
We appreciate your feedback. I was absolutely thrilled to see that you were satisfied with the room. Should you choose to visit Edinburgh in the future, we would be delighted to host you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is fantastic. staff was hospitable. Just bed mattress was really like a student dormitory quality... except that, we enjoyed to stay there
2019년 7월에 3박 숙박함
답변 제공: Ellie 님, 2019년 8월 2일
Thank you for your feedback on the Residence Inn by Marriott Edinburgh. I am happy to hear that you enjoyed your stay here with us-if you would like to discuss any of your comments further: Please reply to this review and i would be happy to discuss them with you. We do hope to welcome you back in the Future. Kind Regards, Ellie McPhail Operations Supervisor

10/10 - 훌륭해요

CHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든 것들이 다 만족스럽고 좋았습니다. 다음번에도 꼭 다시 가고 싶은 곳 입니다. 강추입니다.
2018년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room
The room was roomy. The bathroom didn’t have bathtub. The lobby area is a place for the breakfast so it is very busy every morning.
2018년 8월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
가격대비 훌륭한 객실
출장이 잦아서 메리어트의 레지던스를 꽤 많이 이용하였고, 만족도가 높은 호텔이었습니다. 에든버러 메리어트 역시 시내와 가까운 위치에 객실 공간 및 취사 시설, 심지어 무료 세탁시설과 조식 포함, 바로 옆의 슈퍼(세인즈베리) 등 이런 점은 매우 훌륭하게 평가합니다. 물론 객실 유형에 따라 객실크기는 큰 차이가 있습니다. 단, 스위트 객실 이외에 취사시설에는 오븐과 전자레인지밖에 없다는 점 염두해두시길 바랍니다. 저희는 5일 있었는데, 5일 내내 와이파이가 되지 않아, 업무 처리에 큰 곤란함을 겪었습니다. 그러나 매일 오는 답변은 I'm sorry..... 전체적으로 호텔이 아니라 서비스 마인드 자체는 크게 없다고 보시면 됩니다 . 그다지 친절한 편은 아니었지요... ㅎ. 물론 다른 메리어트 레지던스는 훌륭했으니 지역 특성이라고 생각합니다. 객실 위치와 크기, 부대 시설 등은 가격 대비 매우 훌륭합니다.
2017년 9월에 5박 숙박함

10/10 - 훌륭해요

Iain

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

TINGYI

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
dirty bed sheet, broken furnitures
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Lyda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly, warm, efficient and helpful. The Manager Philip was very hands on and present We will be back
2023년 12월에 5박 숙박함

8/10 - 좋아요

Libby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was a good size. There was a kitchenette with a microwave and kettle which was very convenient for preparing a snack. Breakfast was included. The hotel had washing machines and detergent which was a considerate addition. I would stay again.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean and the staff was great. The only thing I will say is that you could hear every time someone was in the hall chatting.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kain

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Andrea

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty room
The hotel room had not been cleaned prior to our visit. The toilet has faeces in it, the shower cubicle and sink in the bathroom were filthy. The room had no curtains or blinds and there was an office block across the street who could see in the window, so no privacy. The laminate flooring was separating. And the glasses in the room were not cleaned either
2023년 12월에 1박 숙박함

8/10 - 좋아요

LIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve stayed in a few Residence Inns in North America . I trust the Marriott name for consistency and reliability. I am dumbfounded that the name RESIDENCE Inn which should be your home away from home — Is lacking of a stove. The oven was great, but the dishwasher for a 2-night stay had only one detergent pod. Who expects to bake only? And wash dishes one night only- there was no liquid for washing dishes by hand. Surprised and disappointed. Won’t be back here
2023년 11월에 2박 숙박함

8/10 - 좋아요

Tehina

2023년 11월에 1박 숙박함

8/10 - 좋아요

Uwe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Das Bad hatte Schimmelflecken an der Decke und die Beschichtung am Griff in der Dusche war so abgeplatzt, dass man ihn nicht anfassen wollte Ungünstig ist das sehr kleine Waschbecken und das gemeinsame Licht für Waschbecken und Toilette bzw. die fehlende Tür zwischen Waschbereich und Schlafbereich
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Husna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was spacious, clean. Easily walkable to main attractions. Quiet area with small grocery right downstairs
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

donna m

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

donna m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 10월에 2박 숙박함

8/10 - 좋아요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The single elevator was always busy. A second one would be more efficient
2023년 10월에 4박 숙박함

8/10 - 좋아요

Victoria

2023년 10월에 1박 숙박함

8/10 - 좋아요

Christine

2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Ma. Cinderella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Marriott always deliver. Conveniently located. The staff are very helpful, with transportation assistance, food, or room needs. Convenient washer with laundry soap, and ofcourse english hot breakfast included. The only thing that bothered me in the beginning was no AC across the hotel at that time, but it was fall (Edinburgh is quite cold). Room was clean, spacious and amenities (fridge, microwave, iron, etc- studio. Definitely we recommend, and can come back in the future and stay here.
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Linda

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location close to old town
2023년 9월에 2박 숙박함

4/10 - 별로예요

David

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible service. I reported 2 problems in my room and when i left 10 days later they were not fixed. Early wake up call came 30 minutes late causing a big rush to get my flight. Nice new mattress was not accompanied with sheets that actually fitted.
2023년 9월에 12박 숙박함

8/10 - 좋아요

Jose Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
O Hotel é excelente, muito bem localizado. O quarto é bem grande. O único problema é que não tem ar condicionado !! A semana que fomos estava mais quente que o habitual, e o quarto ficou bem desconforteavel - precisamos usar 2 ventiladores ! Fora este ponto, bem crítico, tudo muito bom.
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Everything about this hotel was fine except the temperature of the room which remained 78F or higher no matter what we did. There is no air conditioning which is understandable for Edinburgh but there is also no air flow (window opens only a crack) and no way to cool the rooms down. Apparently there was a “heat wave” (temps in the low 70s during the day) up until the day we arrived. For the three days we were there the outside temp was 40s at night and about 60 during the day, nonetheless with three fans provided by the hotel and leaving lights off, the room hovered around 80, and the hallways were worse. The staff did their best but told us the building was built to retain heat because “Edinburgh is usually cold.” I heard another guest tell the front desk as he was checking out that he had been so hot the night before that he thought he had a fever. This is an infrastructure problem but it made our stay unpleasant, and we won’t be back.
2023년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent Hotel
The hotel is nice and modern. The hotel shares a courtyard with an office building that leaves their lights on all night making it difficult to sleep if you want to leave the curtains cracked open for air from the window. Fortunately I had an eye mask. The air is quiet and peaceful. Unfortunately there is no air conditioning and we visited when temps were 80⁰, though these temps were not normal. Luckily we had a small fan in the room to help,but it was stifling hot. Overall the staff was decent. A few very unkind people work there and were sure to treat you with an unkind manner but most were nice upon approach. I like the location of the hotel as it was in the heart of the city and easy to walk outside to a path that leads you straight into the action of Edinburgh. Food delivery services were available at all hours and the front had 24 hour service. A small grocery store is around the corner. Overall I would stay there again as they do offer a small breakfast every morning and they do have elevators, which most hotels only have stairs, and the location is convenient.
2023년 9월에 10박 숙박함

10/10 - 훌륭해요

David 님, Peoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helen was most helpful and professional. She made sure we were able to get our train on time too!
2023년 9월에 7박 숙박함

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location, friendly people, clean, comfortable room with kitchenette. Only negative is no AC, which was fine with windows open and fans.
2023년 9월에 8박 숙박함

10/10 - 훌륭해요

Chia Wen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

N

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 4박 숙박함

8/10 - 좋아요

Amitrajeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Benjamin

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Lobby is small, though it unlike the rest of the hotel appears to be air conditioned. It was 77f outside but 85f inside our rooms. Fans did little. If there was more ventilationit may have been tolerable, but I was glad we only stayed one night and had a very early flight to catch. Would not book here again outside of winter.
2023년 6월에 1박 숙박함
답변 제공: Aneena 님, 2023년 7월 12일
Dear Benjamin,Thank you for taking the time to share your feedback.Please accept my sincere apologies that we failed to meet your expectations, I was sorry to read that you did not experience the excellent service we pride ourselves on.Should you wish to discuss your recent stay and make some recommendations on how we can improve, please get in touch with us through the ‘Email Property’ link on your booking confirmation. We greatly value your feedback as it gives us the opportunity to review areas of our operation which do not reach the standards our customers expect from the Residence Inn by Marriott. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If we may be of any assistance, please don’t hesitate to contact us.Many thanks for taking the time to complete our survey following your recent stay with us..

10/10 - 훌륭해요

Deborah

2023년 6월에 1박 숙박함
답변 제공: Aneena 님, 2023년 7월 12일
Dear Deborah,Many thanks for taking the time to share your feedback with us, following your recent stay with Residence Inn.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

2/10 - 너무 별로예요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hot hot hot
There was no air conditioning. We were on the 5th floor and were informed that there was a floor fan in the closet. The temp never got below 85 degrees. The front desk did all they could and were very helpful.
2023년 6월에 1박 숙박함
답변 제공: Aneena 님, 2023년 7월 12일
Dear Christina,Thank you for taking the time to share your feedback.Please accept my sincere apologies that we failed to meet your expectations, I was sorry to read that you did not experience the excellent service we pride ourselves on.I can appreciate your frustrations caused by the heat in the room. It is far from ideal and of late, due to the Scottish heat wave, it has been a hindrance on some guests stays. This has been one of the hotels biggest challenges in all the years I have worked here as the buildings in Scotland are not equipped to the rare heatwave experienced by the country over the last month. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.Many thanks for taking the time to complete our survey following your recent stay with us.I am sorry to see that we fell short of your expectations. Should you wish to discuss your stay with me feel free to respond to this email. If we may be of any assistance, please don’t hesitate to contact us.

6/10 - 괜찮아요

Andy

좋아요: 청결 상태, 직원 및 서비스
Noisy and not the cleanest
2023년 6월에 1박 숙박함
답변 제공: Aneena 님, 2023년 7월 12일
Many thanks for taking the time to share your feedback with us following your recent stay. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfil that expectation during your visit. I would sincerely like to thank you for bringing your concerns to my attention as it is only through learning of the areas where we fall short of meeting expectations of our guests that we can make the necessary improvements. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If we may be of any assistance, please don’t hesitate to contact us.

10/10 - 훌륭해요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a lovely stay in a family room. It was spacious and well thought out although toilet area was very small. We could easily have stayed for a week and not felt too on top of eachother. Staff were friendly and helpful at all times and the breakfast was delicious!
2023년 6월에 1박 숙박함
답변 제공: Aneena 님, 2023년 7월 12일
Many thanks for taking the time to share your feedback with us following your recent stay.I was pleased to read that you found the staff to be both friendly and attentive.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay.
I thought the hotel staff were so friendly and went out of their way to help with any requests. I found the facilities very clean and the breakfast selection was satisfying. I had never been to Edinburgh before and I was so happy with this location as I felt like I had access to all the touristy areas.
2023년 6월에 2박 숙박함
답변 제공: Aneena 님, 2023년 7월 12일
Dear Michelle,Many thanks for taking the time to share your feedback with us following your recent stay.I was pleased to read that you found the staff to be both friendly and attentive. We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 - 훌륭해요

Karina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and we were alowed to check in much earlier than expected
답변 제공: Aneena 님, 2023년 7월 12일
Dear Karina,Many thanks for taking the time to share your feedback with us, following your recent stay with Residence Inn.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 - 훌륭해요

Alejandra

2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Samapika

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Katie 님, 2023년 5월 10일
Dear Samapika, it's wonderful that you enjoyed your stay with us. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to nice restaurants and pubs, about a 5min walk to castle. Great breakfast.
2023년 4월에 2박 숙박함
답변 제공: Katie 님, 2023년 5월 3일
Good afternoon Jan, many thanks for taking the time to share your feedback with us, following your recent stay. Thank you for leaving such a positive review. We do hope to have the pleasure of welcoming you back to the Residence Inn in the future.

4/10 - 별로예요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Unfortunate
Unfortunately we didn’t have a great stay. The advertised “bar” was essentially a fridge. The room was very warm with no window or air conditioning which made it very difficult to sleep. The TV signal made the tv useless. The room was very clean and the staff where helpful.
2023년 4월에 2박 숙박함
답변 제공: Alexander Koenig, Nights Supervisor 님, 2023년 4월 21일
Good Evening Jamie,thank you very much for taking the time to provide feedback with us about your recent stay.Please accept my apologies for the issues that you have encountered during your stay - the points you have raised are not representative of our normal standards of service.We have identified the mistake with the bar on our property page, and have removed it. Thank you for making us aware, and apologies that this information was incorrect in the first place.Regarding the temperature control issues you have experienced during your stay, I can appreciate the frustration about this – we are firmly aware of the shortcomings, and are working to address these at the earliest possible opportunity. We appreciate your comments about this very much, and will certainly be taking them into account. As for the television issues you have encountered, we are currently in the process of replacing televisions in many rooms throughout the entire property. However, as this is a rolling process some rooms of ours will continue to have older models that are lacking in quality and features. We have noted down your comments about the issues with the TV in your specific room, and will be prioritising it for replacement – thank you very much for letting us know.On a positive note, I was pleased to read of your compliments towards our staff. We have a young energetic team, and I am glad you found them welcoming. We also appreciate your approval of the cleanliness of the room.Finally, I do hope we will have the pleasure of welcoming you back to the Residence Inn in the very near future. We are committed to ironing out the issues that you’ve raised to ensure our operation is improved. We would like to regain your trust and hope to serve you again in the future. If we may be of any assistance, please don’t hesitate to contact us.Kind Regards,Alexander KoenigNights Supervisor

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room, excellent breakfast. Easy to walk into the Royal Mile(although it is up hill). There is a Starbucks and PureGym about a minute away, letting me not miss my usual activity while here.
2023년 4월에 3박 숙박함
답변 제공: Katie 님, 2023년 4월 15일
Good morning Adam, thank you for leaving us this wonderful review. We are pleased to hear you enjoyed your time at the Residence Inn. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation.

10/10 - 훌륭해요

caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trip
Excellent experience, good size clean room with many facilities including small kitchen area. Excellent for travelling with children
2023년 4월에 2박 숙박함
답변 제공: Katie 님, 2023년 4월 15일
Good Morning Caroline, thank you so much for taking the time out of your day to leave this great review! It's wonderful to read that you enjoyed your stay with us. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

8/10 - 좋아요

Karla

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Katie 님, 2023년 4월 2일
Good Morning Karla, thank you so much for taking the time out of your day to leave us this wonderful review! If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future

10/10 - 훌륭해요

Deborah

2023년 3월에 1박 숙박함
답변 제공: Katie 님, 2023년 4월 2일
Good morning Deborah, many thanks for taking the time to share your feedback with us, following your recent stay. We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.