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샌드맨 호텔 에드먼턴 웨스트 여행 후기

3 out of 5
샌드맨 호텔 에드먼턴 웨스트
17635 Stony Plain Rd Nw, Edmonton, AB

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 472개" "
평점 8 - 좋아요. 1007개 이용 후기 중 269개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 111개" "
평점 4 - 별로예요. 1007개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 80개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jasdeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 19일
Dear Jasdeep,Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

10/10 - 훌륭해요

scott

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The courtyard with the poolside room was great for the kids and to have a place to chill once they went to bed. Our new go to hotel when we go to Edmonton for sure.
2024년 4월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 18일
Dear Scott, Thank you for giving us a perfect rating and i am glad to hear you love our courtyard pool. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and will look forward to welcome you again!Sincerely,

10/10 - 훌륭해요

Roy

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 19일
Dear Roy, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

8/10 - 좋아요

Leroy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Either Expedia or the Hotel decided not to give me room without a balcony. I think I might have to be more specific for the next booking.
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 18일
Dear Leroy, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West. Please accept our apologies for the inconvenience you experienced not having room with Balcony. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 - 너무 별로예요

Jacquelin

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
2 out of our three rooms were not ready until 4:45 when check in is at 4 Also a Very loud hotel… Had a room around the pool and the rooms are Not Sound Proof at all, they also did not have towels at the Pool, people yelling and banging on doors at 12:30 in the morning, had to get security to stop them We as great that our kids could play and be loud, Also got woke up early from a choir singing in the Pool which was beautiful!! But also after not being able to rest, fairly frustrating No
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 16일
Dear Jacquelin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

6/10 - 괜찮아요

Jay

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is a difficult review, the rooms were tiny, the "king" beds were the smallest king beds ive ever seen. I had to change my reservation a day before because i found out the room we had didnt have a bathtub, my wife is handicapped so very important, and 1 of the 2 rooms we got the toilet wasnt working. The area has lots of shopping and food selection, so that was a plus. On the plus side, when i was checking out of our 2 rooms, the guy asked how our stay was, i answered horrible. Before i even had a chance to run down my list of things, he refunded me 1 night per room, dropping my bill in half. So while i wasnt happy with the rooms, he made up for it with no questions asked and was very apologetic. So, all that being said, i would give them another try with a little more knowledge of the rooms NOT to get.
2024년 4월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 16일
Dear JayThanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We will share your valuable comments, concerns and suggestions with our team to enhance our service all your future stays with us. Again, thank you so much for your stay and will look forward to welcome you again!Sincerely,

8/10 - 좋아요

Stephen D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the Denny’s nearby, the parking and roads to get here a bit of a hassle but nothing too serious.
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 16일
Dear Stephen D, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,

10/10 - 훌륭해요

Jenny

Friendly and clean
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 16일
Dear Jenny, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love that there is a 24 hour restaurant on site
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Philip,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 - 너무 별로예요

Jonas

I was told the pool will be open the next day and we stayed 2 days. Ti made make it worst, I left my family there thinking they were having fun but little that I know and expect. I don’t recommend this place at all as they offer me $40 for breakfast. shame on you
2024년 4월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Jonas, Thank you so much for your valuable feedback and please accept our apologies for the shortcomings you experienced due to pool been closed. Unfortunately, we had to close the pool due to urgent maintenance. We always strive to provide enhanced guest experience to our best capability and hope to have you back as our valued & loyal guest. I would be glad to discuss the issues you experienced in the hope to alleviate some of the disappointment. Again, thank you so much for your stay and we will look forward to welcome you again. Sincerely,

10/10 - 훌륭해요

Frank

Been coming here for years
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Frank,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West and thank you so much for being our loyal guest. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

4/10 - 별로예요

Leigha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband was impressed that I did not make him take me to a different hotel. The room was not very clean the hallways always had garbage in them, granted this is from other guests and not completely on the hotel. It smelt like weed everywhere you went, I am 7 months and did not care for that. I only stayed for the remainder of our reservation because I prepaid for it through Expedia and would not get my $550 back but I will not make this mistake again at any sandman hotel. They did not clean around the coffee machine it had old spilled coffee on it, you did not want to walk around without shoes on either, we did not want to use the shower and the bathroom hardly looked clean with dirt in all the corners and hairs in the shower. Yes I have high expectations but anyone paying that kind of money should. The staff was very friendly.
2024년 4월에 3박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 16일
Dear Leigh,Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

10/10 - 훌륭해요

Janelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, close to everything.Great service from hotel staff!
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Janelle, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Jessel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good!👍
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Jessel,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Jessie-James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No parking lot was packed
2024년 4월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Jessie-James,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms need hooks and a mirror! No hooks what so ever.
2024년 4월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Linda, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

8/10 - 좋아요

Darryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice stay, room was nice size and beds pillows were comfortable. Pool decking could use daily or more cleaning would be my only complaints.
2024년 3월에 4박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 3일
Dear Darryl,Thank you for the 4 Star Review!We're thrilled to learn that you had an enjoyable overall stay with us. It was truly our pleasure to be of service to you. Your feedback regarding the pool decking cleanliness is invaluable, and rest assured, we'll promptly address this matter to ensure a pristine experience for all our guests.On behalf of the entire team at Sandman Hotel Edmonton West, we extend our heartfelt gratitude for your positive review. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,

8/10 - 좋아요

Donna

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 3일
Dear Donna,Thank you for the 4 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 3일
Dear Joseph ,Thank you for the 4 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 - 훌륭해요

Pamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than having to ask twice for some blankets and pillows, everything was great and we enjoyed our stay!
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 1일
Dear Pamela,Thank you for the 5 Star Review !!!I do apologize for the delay of the blankets and pillows delivery to your room . I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

8/10 - 좋아요

Ksenia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely staff, very helpful with my questions. The room was clean, but the furniture, paint and wallpaper was a bit ratty in places, I can see that the pandemic has been tough on this industry.
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 1일
Dear Ksenia,Thank you for your feedback. We're glad you found our staff helpful. We understand your concerns about the room's condition, and we're working to improve despite the challenges posed by the pandemic. We appreciate your understanding and hope to welcome you back for a better experience in the future.Warm Regards

2/10 - 너무 별로예요

melody q

2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 18일
Dear Melody, Thank you for taking the time to voice your concerns in regards to your recent stay. I'm really sorry to hear that you left the hotel rather disappointed. Please accept my apologies on behalf of whole team at Sandman Hotel Edmonton West for the shortcomings you experienced during your stay.Again, thank you so much for your stay and we would look forward to welcome you again.Sincerely,

8/10 - 좋아요

Alastair

2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 18일
Dear Alastair,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was easy to find, very close to West Ementon Mall. Very clean and safe.
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear Eric,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear Darren, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 - 좋아요

Kaitlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind staff, the pool is a little small but it was clean, lots of parking space, bathroom and room were clean.
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear Kaitlyn,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 - 괜찮아요

Aron

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was never cleaned. Asked for more amenities and a garbage bag of of towels and toilet paper coffee, etc was left out side my door. WiFi was horrible. Pool was dirty, hair and large piles of filth floating on surface and at the bottom. The fitness center was filled with broken equipment and water dispenser in gym was broken. Bed was comfortable, lots of hot water in room. Room was clean.
2024년 3월에 5박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear Aron,Thank you for taking the time to provide your feedback regarding your recent stay. I am really sorry that your left the hotel disappointed. I would be glad to discuss the shortcomings you experienced during the stay and hope to alleviate some of your disappointment. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely,

6/10 - 괜찮아요

Kevin

2024년 3월에 3박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear Kevin,Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

10/10 - 훌륭해요

katie A.

2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear katie A.,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 - 좋아요

Marlee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough mirrors in the hotel room
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 25일
Dear Marlee, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West. Please accept our apologies for the inconvenience you experienced not having enough mirrors for you. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 - 좋아요

Kevin 님, Goodfish Lake

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Swimming pool access
2024년 3월에 3박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 25일
Dear Kevin, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 - 너무 별로예요

Erin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff very rude and unwelcoming, and there was hair in the bed sheets.
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 28일
Dear Erin,Thank you for taking the time to provide your feedback regarding your recent stay. I am really sorry that your left the hotel disappointed. I would be glad to discuss the shortcomings you experienced during the stay and hope to alleviate some of your disappointment. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely,

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 25일
Dear Heather,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Eva 님, Yellowknife

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed every minute
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 22일
Dear Eva,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 - 좋아요

omar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyable stay
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 22일
Dear Omar,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Lindsay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lived the tower room was huge and beautiful. Had a belcony. Views were amazing too.
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 21일
Dear Lindsay, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Eva 님, Yellowknife

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool
2024년 3월에 3박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 21일
Dear Eva,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

LAXMAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks again
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 21일
Dear Laxman, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스
I would stay again it’s just starting to show its age
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 18일
Dear Justin, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

4/10 - 별로예요

Corina

2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 10일
Dear Corina, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

10/10 - 훌륭해요

Leroy

가족 여행
좋아요: 편의 시설/서비스
Excellent rooms. Close to West Edmonton Mall. Has gym an pool. They have an excellent Restaurants.
2024년 2월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 18일
Dear Leroy,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 - 괜찮아요

Chelsey

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty bathroom floor, hairs in bathtub, note pad still had writing from previous people, had to wash the microwave plate before using. Blankets had stains.
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 21일
Dear Chelsey, Thank you for taking the time to provide your feedback regarding your recent stay. I am really sorry that your left the hotel disappointed. Please accept our apologies for the shortcomings you experienced. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely,

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 18일
Dear Crystal, Thank you for taking the time to post a fantastic review for us. We are so happy to hear that you enjoyed your time at Sandman Hotel Edmonton West. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to see you soon!Sincerely,

10/10 - 훌륭해요

Mark 님, yellowknife

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great family and pet friendly hotel close to West Edmonton Mall. Nice to have access directly to the pool from our room. Very helpful front desk help.
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 14일
Dear Mark,Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us and the whole team was able to go above & beyond to provide exceptional customer service.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your kind words and we will look forward to welcome you again. Sincerely,

10/10 - 훌륭해요

Jeffery

좋아요: 직원 및 서비스
Friendly staff
2024년 3월에 1박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 14일
Dear Jeffery,Thank you for taking the time to post a fantastic review for us. We are so happy to hear that you enjoyed your time at Sandman Hotel Edmonton West. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to see you soon!Sincerely,

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스
The rooms were clean and wonderful. The beds were comfortable but the pool! This is my second stay this year and both times the hot tub especially smelled strongly of sour, sweaty feet. I hope they’ll improve it since we love everything else about the hotel
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 14일
Dear Angela,Thank you for taking the time to post a fantastic review for us. We are so happy to hear that you enjoyed your time at Sandman Hotel Edmonton West. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to see you soon!Sincerely,

10/10 - 훌륭해요

Trena

2024년 3월에 3박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 4월 1일
Dear Trena,Thank you for the 5 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 - 훌륭해요

Rebecca

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great place with great restaurants beside it
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 14일
Dear Rebecca,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 14일
Dear Lorraine,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 - 좋아요

Katrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room we got put into was right by the pool, it was a little loud with teams in the hotel. They gladly moved us and we were much happier. The staff was more than friendly and accommodating.
2024년 3월에 2박 숙박함
답변 제공: Deep Verma, General Manager 님, 2024년 3월 14일
Dear Katrina,Thank you for taking the time to post a fantastic review for us. We are so happy to hear that you enjoyed your time at Sandman Hotel Edmonton West. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to see you soon!Sincerely,