외관

트래블로지 바이 윈덤 에드먼턴 사우스 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1007개 이용 후기 중 207개" "
평점 8 - 좋아요. 1007개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 214개" "
평점 4 - 별로예요. 1007개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 147개" "

6.6/10

청결 상태

7.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

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아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
need reconstruction
2023년 8월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2023년 9월 12일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible, we will work to improve going forward.

4/10 - 별로예요

Kendra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property run down, bad smells, questionable people lingering about Did not feel comfortable we packed up our bags and decided to drive home
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 22일
Thank you for staying with us. We apologize for your being disturbed by others during your stay, we will work to prevent this from reoccurring.

6/10 - 괜찮아요

Heather

별로예요: 숙박 시설 상태 및 시설
This hotel was older but the room seemed clean. The blow dryer didn’t work, burn marks on the counter all around the sink. The elevator smelled….like pee?! Homeless people outside below our window that were yelling and fighting till after midnight and throwing things at the outside wall of the hotel. Did not feel safe here. Sorry…I won’t be back. 😬
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 22일
Thank you for staying with us. We apologize for the issues you had during your stay, we will work on improving on them going forward.

4/10 - 별로예요

Jassica

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 22일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We will work to improve going forward.

6/10 - 괜찮아요

felicity

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were very helpful and friendly. Property seemed less secure than others.
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 22일
Thank you for staying with us. We are sorry if the security does not meet expectations, we will look into ways to improve on this going forward. We are happy our staff are friendly and helpful.

4/10 - 별로예요

Harvey 님, Saskatoon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 16일
Thank you for staying with us. We apologize for your stay not being as pleasant as possible, we will work to improve going forward.

6/10 - 괜찮아요

Tia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful, patient, kind staff. Very accommodating. The area had a lot of ambulances coming by and surrounding area was less clean.
2024년 4월에 2박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 16일
Thank you for staying with us. We are sorry you were disturbed by emergency vehicles and the surrounding area. We hope you enjoyed your stay otherwise.

6/10 - 괜찮아요

Natasha

좋아요: 직원 및 서비스
It wasn't the nicest, definetly far from 5 star. But for a quick overnight stay it did the trick. The area around is kinda sketchy. The staff, however, we're super! Had the noisiest of noisy people staying beside us. Like, kids screaming, babies crying, adults partying type loud. After a couple hours of this, went down to talk to the front desk. They had no problems with switching our room right then to a quieter section, made sure we were totally comfortable. And I'm pretty sure they called the room to tell them to be quiet as well. Not everyone knows how to behave respectfully, but at the staff were quick to accomodate
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 22일
Thank you for staying with us. We apologize for your being disturbed during your stay. We are happy we were able to accommodate changing your rooms. We hope to see you again.

6/10 - 괜찮아요

harriet

가족 여행
Neighbors next room had barking dogs. An old couple drinking n talking till 1 pm.
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for your being disturbed by other guests during your stay and will look into these issues as soon as possible.

6/10 - 괜찮아요

Trudy

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I have stayed at this property before. This was the first time in a pet-friendly room. The first thing my puppy did was start crawling under the beds repeatedly chewing on and pulling out garbage. Other hotels offer pet bowls at a minimum for convenience. This one did not. My husband was the designated dog walker, as I did not feel safe to do it on my own. The only grassy area was covered in dog poo.
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for the cleanliness not being up to expectations, we will look into this issue as soon as possible.

2/10 - 너무 별로예요

Maryanne

아이를 동반한 가족 여행
Terrible experience
2024년 4월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We will work to improve on this going forward.

4/10 - 별로예요

Kari

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms stink. Bathroom light didn’t work. Peeing and showering in the dark. Random guy screaming and swearing in the hallway and front desk won’t answer the phone. No remote for the tv and when they finally came to program a universal remote the employee farted in our room.
2024년 3월에 2박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for the issues you had during your stay. We will have the room inspected as soon as possible, and work to improve on the other issues.

2/10 - 너무 별로예요

Paige

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for your stay not being as pleasant as possible. We will work to improve going forwards.

10/10 - 훌륭해요

PRITPAL

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The swimming pool was closed.
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are glad you enjoyed your stay, though we are sorry our pool is closed.

2/10 - 너무 별로예요

Maria Linda

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smokers talking too loud outside and we can hear them in our rooms. The hotel was a dump and pretty sketchy looking. Will not stay here again!
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for your being disturbed, we will look into this as soon as possible.

4/10 - 별로예요

Melva

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible! Someone was shouting in the hallway. The staff was rude to the customer.
2024년 3월에 2박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for the issue in the hallway, we will look into this as soon as possible.

2/10 - 너무 별로예요

Chris

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have to say that it was often times unsafe and very noisy almost all hours with police arriving regularly. The worst part about it was dealing with some of the staff, especially the older phillopino lady who doesn’t provide any customer service and is demeaning, high on her throne attitude to almost everyone she has to help out. She could learn a lot from the younger lady who does an excellent job and is very professional and pleasant every time you need her.
2024년 3월에 5박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible and for the issues you had with the staff. We will look into these as soon as possible.

4/10 - 별로예요

Hunter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wasn’t great. smelled like smoke in whole building
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for the odor and will look into this as soon as possible.

4/10 - 별로예요

Memoire

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building is very old, so are the rooms. Ceilings are too low, bathroom very outdated.
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We appreciate your feedback.

10/10 - 훌륭해요

Stephanie 님, Ottawa

좋아요: 청결 상태, 직원 및 서비스
An older property. Room was a little cramped, but did have amenities. Cleanliness, safety, quietness and location were all good. Mattress was quite hard, but okay for a one night stay. Breakfast included, so price wise a good deal.
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again soon. We will have the bed inspected as soon as possible.

4/10 - 별로예요

Lyndsy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible and will work to improve going forward.

2/10 - 너무 별로예요

jobanpreet

Very bad
2024년 3월에 3박 숙박함
답변 제공: Shoeb 님, 2024년 3월 29일
Dear Jobanpreet,We appreciate you taking the time to share your feedback with us, although we're truly disheartened to learn about your recent experience. Please accept our sincerest apologies for the challenges you encountered during your stay.We genuinely value your patronage and regret that we failed to meet your expectations. We would like to extend an invitation to you to contact us directly to discuss your concerns further. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the chance to restore your faith in our property and provide you with the exceptional stay you deserve.Warm regards,Shoeb Popatia.Operations Manager

2/10 - 너무 별로예요

John

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for your stay not being as pleasant as possible. We will work to improve going forward.

4/10 - 별로예요

James

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Noisy, dirty, run down. Sheets were dirty & stained, very poor repairs in room, hallway carpet stained. Parking lot in poor repair. Noisy. Advertise pool but out of service, gym as well. Will not stay there again - I guess you what you pay for.
2024년 3월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 3월 29일
Dear James,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your recent stay. Your feedback is crucial to us as we continually strive to improve our services and facilities.We are truly sorry to hear about the issues you faced regarding noise levels, cleanliness, and the condition of your room and the property. This is certainly not the standard of quality we aim to deliver to our guests. Please rest assured that we take your comments seriously, and we will address each of these concerns with our team to ensure immediate corrective actions are taken.Regarding the pool and gym facilities, we understand your disappointment, and we apologize for any inconvenience caused. We are actively working to resolve these issues and ensure that all advertised amenities are fully operational for our guests' enjoyment.We understand your decision not to stay with us again, but we sincerely hope you will give us another chance to exceed your expectations in the future. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can do to make amends.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Shoeb Popatia.Operations Manager.

6/10 - 괜찮아요

Blake

연인과의 여행
좋아요: 직원 및 서비스
Hotel needs updating. Staff was great.
2024년 3월에 4박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Blake,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our staff.We appreciate your suggestion regarding updates to our hotel. Your input is valuable to us as we continuously strive to enhance our guest experience. Please be assured that we take your comments seriously and will consider them as we plan for future improvements.Your satisfaction is important to us, and we're pleased to know that our team's service contributed positively to your stay. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

8/10 - 좋아요

Max

2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are happy your stay was pleasant and hope to see you again soon.

10/10 - 훌륭해요

Jordy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property could use some updates but otherwise was fantastic for the price.
2024년 3월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Jordy,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our property to be fantastic in terms of value.We appreciate your suggestion regarding updates to our property. While we continuously strive to maintain and improve our facilities, guest input is invaluable to us as we plan for future enhancements.Your satisfaction is our top priority, and we're glad to know that you enjoyed your overall experience with us. If there's anything specific you would like to see improved or if you have any further suggestions, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing to stay with us.Warm regards,Shoeb Popatia.Operations Manager.

10/10 - 훌륭해요

Elisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older hotel but cheap & clean.
2024년 3월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Elisha,Thank you for sharing your feedback with us. We appreciate your acknowledgment of our hotel's cleanliness and affordability.While we understand that our property may not have all the modern amenities of newer hotels, we are committed to providing a comfortable and clean environment for our guests. Your satisfaction is important to us, and we're pleased to hear that we met your expectations in terms of cleanliness and value.We continuously strive to maintain and improve our facilities to ensure that our guests have a pleasant stay with us. Your feedback motivates us to keep delivering the best possible experience within our means.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

4/10 - 별로예요

Guillermo

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad people as visitors
2024년 3월에 5박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Guillermo,Thank you for taking the time to share your feedback with us. We're deeply concerned to learn about your experience with fellow guests during your stay.Ensuring the safety and comfort of all our guests is our utmost priority, and we sincerely apologize for any negative interactions you may have encountered. Please know that we take such matters very seriously, and we are committed to creating a welcoming environment for everyone who stays with us.We would greatly appreciate any additional details you can provide regarding the incident, as this will help us address the issue effectively and prevent similar situations in the future. Your feedback is invaluable to us as we continuously strive to improve our guest experience.You could contact us on frontdesk@tledmontonsouth.comIf you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much more positive experience.Warm regards,Shoeb Popatia.Operations Manager.

10/10 - 훌륭해요

Shayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly what I expected
2024년 3월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Shayne,Thank you for sharing your feedback with us. We're delighted to hear that your experience met your expectations perfectly. Providing consistency and meeting our guests' expectations is something we strive for, and we're pleased to have accomplished that during your stay.If there's anything specific you enjoyed or anything we can do to further enhance your future visits, please feel free to let us know. We look forward to welcoming you back again soon.Warm regards,Shoeb Popatia.Operations Manager.

10/10 - 훌륭해요

AMARDEEP

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 3월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Amardeep,Thank you for taking the time to share your feedback with us. We're thrilled to hear that your stay was perfect! Providing an exceptional experience for our guests is our top priority, and we're delighted that we hit the mark during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

4/10 - 별로예요

Debby

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No sound proof barriers between the walls! Occupant in next room was solving world hunger! She talked non stop till 3am then was back at it by 4:30am! They will not get any of my money again!
2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for your being disturbed by other guests during your stay. We will look into ways to improve on this issue going forward.

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here 3 times - outstanding value. Service, amenities, free breakfast, rooms, ample parking, are all great. Lots of shopping within walking distance.
2024년 2월에 7박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Neil,Thank you immensely for your loyalty and for choosing to stay with us on multiple occasions. We are thrilled to learn that you have found our hotel to be an outstanding value during each visit.It brings us immense joy to hear that you have consistently enjoyed our service, amenities, complimentary breakfast, spacious rooms, and ample parking facilities. Providing a seamless and comfortable experience for our guests is at the core of what we do, and we're delighted that we've been able to meet your expectations in these areas.Additionally, we're pleased to hear that our location has been convenient for you, with plenty of shopping options within walking distance. We strive to offer not just a comfortable stay but also easy access to local attractions and amenities.Your continued patronage and positive feedback mean the world to us. We look forward to welcoming you back for your fourth stay and beyond. If there's anything more we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,Shoeb Popatia.Operations Manager.

4/10 - 별로예요

Deigan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are sorry your stay was not as pleasant as possible, we will work to improve going forward.

2/10 - 너무 별로예요

VICENTE JR.

2024년 3월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are sorry your stay was not as enjoyable a possible and will work to improve going forward.

8/10 - 좋아요

Guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen servicio, hotel un poco antiguo
2024년 2월에 4박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Guillermo,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the level of service provided during your stay. Ensuring our guests feel well taken care of is paramount to us, and we're glad to know we met your expectations in this regard.We also appreciate your observation regarding the age of our hotel. While we strive to maintain our property to the highest standards, we understand that certain aspects may show signs of wear over time. Please be assured that we continuously invest in upgrades and improvements to enhance the overall guest experience.Your feedback is invaluable to us as it helps us identify areas where we can focus our efforts to better serve our guests. Should you have any further suggestions or if there's anything specific you believe we could improve upon, please don't hesitate to share your thoughts with us.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Shoeb Popatia.Operations Manager.

10/10 - 훌륭해요

kiara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were really nice
2024년 2월에 3박 숙박함
답변 제공: Shoeb 님, 2024년 3월 27일
Dear Kiara,Thank you so much for your kind words about our staff! We are thrilled to hear that you had a positive interaction with our team during your recent stay. Providing excellent customer service is a top priority for us, and it's always rewarding to know that our efforts have made a difference in our guests' experiences.Your feedback serves as motivation for our team to continue delivering exceptional service to all our guests. We genuinely appreciate your recognition of our staff's friendliness and professionalism.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Shoeb Popatia.Operations Manager.

10/10 - 훌륭해요

Shivpujan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Late checkout
2024년 2월에 2박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are glad you had an enjoyable stay and look forward to seeing you on your next visit.

4/10 - 별로예요

Bao

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is out of date. The room is not so clean. The bed is squeaking.
2024년 2월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 3월 1일
Dear Bao,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honesty, and we sincerely apologize for any inconvenience you experienced during your visit.We take all guest feedback seriously, and your comments about the outdated facilities, cleanliness, and the bed are certainly concerning. Please be assured that we are investigating these issues immediately to address and rectify any shortcomings. Our commitment is to provide a comfortable and enjoyable experience for all our guests, and it's clear that we fell short during your stay.We appreciate your feedback, and we are committed to taking the necessary steps to improve our services. We hope to have the chance to welcome you back and demonstrate the positive changes we are implementing.Thank you for your understanding.Sincerely,Shoeb Popatia.Operations Manager.

8/10 - 좋아요

Harsh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Old property but really nice staff as specially manager Shoeb Popatiya
2024년 2월에 8박 숙박함
답변 제공: Shoeb 님, 2024년 2월 28일
Dear Harsh,Thank you for sharing your experience, and we appreciate your positive feedback regarding our staff, particularly Manager Shoeb Popatia. We're delighted to hear that our team contributed positively to your stay.Regarding your observation about our property being old, we appreciate your honesty. While we may have certain aspects that reflect our age, we're constantly working to maintain a clean and comfortable environment for our guests. Your feedback encourages us to continue our efforts to provide a pleasant stay for all.We value your kind words about our staff and will make sure to recognize his contributions. If you have any further suggestions or if there's anything specific you'd like us to address, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back in the future and appreciate your understanding.Best Regards,Shoeb Popatia.Operations Manager.

2/10 - 너무 별로예요

Andrew

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Negatives: Room was not vacuumed, there were big chunks of food near the bed, possibly from a cake. Stains on sheets, pillow cases, towels. Building run down, elevator very dirty with a flickering light. Some normal people staying there, but also some sketchy people that appear to be living there. I was told that you can check-in without a regular credit card..... Positives: The washroom was relatively clean. Staff was friendly. Conclusion: I regret staying there and should have paid a bit more to stay at a place that had above an 8/10 rating on Expedia. If you can afford to to pay a bit more per night and go to a Holiday Inn or possibly the Wyndham next door, I would highly encourage you to.
2024년 2월에 4박 숙박함
답변 제공: Shoeb 님, 2024년 2월 28일
Dear Andrew,Thank you for taking the time to share your detailed feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your time with us.We are genuinely sorry for the lapses in cleanliness you encountered, including the issues with the room, bed linens, towels, and the state of the building and elevator. This falls below our standards, and we are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements.We appreciate your positive remarks about the relatively clean washroom and friendly staff. However, we understand the importance of a consistent and pleasant experience throughout, and we regret that we fell short in certain areas.Regarding your observation about some guests appearing "sketchy," we take the safety and comfort of all our guests seriously. We will review our security measures and ensure a welcoming environment for everyone.Your feedback regarding the check-in process without a regular credit card is duly noted, and we will review our policies to ensure clarity for our guests.We understand your regret in choosing our establishment and appreciate your suggestion to consider higher-rated options. We value your honesty and hope to have an opportunity to regain your trust in the future.If there are any additional details or specific suggestions you'd like to share, please feel free to reach out. We are committed to learning from this experience and making the necessary improvements.Thank you for your understanding.Best Regards,Shoeb Popatia.Operations Manager.

6/10 - 괜찮아요

Tanya

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Beds were comfortable, complimentary breakfast was suffiecient. The room was dirty #332, walls in the whole room are dirty the back of the bathroom door was gross. But for the price we paid i am not surprised. But I would start with all the walls in the rooms.
2024년 2월에 2박 숙박함
답변 제공: Shoeb 님, 2024년 2월 28일
Dear Tanya,Thank you for providing feedback on your recent stay. We appreciate your positive comments about the comfortable beds and the sufficiency of our complimentary breakfast.However, we sincerely apologize for the cleanliness issues you encountered in your room, particularly the dirty walls and the condition of the back of the bathroom door. We take these concerns seriously, and your feedback is essential for us to address and improve our services.Please be assured that we are investigating the matter and will take the necessary steps to ensure that such issues are promptly addressed. We value your honesty, and your observations will guide us in making the necessary improvements.We understand the importance of cleanliness, and we are committed to providing a pleasant and hygienic environment for our guests. We hope you will give us another opportunity to serve you better in the future.If you have any further details or specific suggestions, please feel free to share them with us. We appreciate your understanding and look forward to the possibility of welcoming you back.Best Regards,Shoeb Popatia.Operations Manager.

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good budget option that's close to a lot of south end amenities. Easy walking distance to a number of dining options too, with a large carpark. Room was good with no complaints, especially for the nightly rates
2024년 2월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 2월 28일
Dear Stephen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our budget-friendly option and convenient location met your expectations. It's great to know that you found the proximity to South End amenities and dining options convenient. We're also pleased that your stay in the room was enjoyable, and we appreciate your kind words about our rates.Your feedback is invaluable, and we hope to continue providing you with excellent service in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back on your next visit.Best Regards,Shoeb Popatia.Operations Manager.

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent place to stay and centrally located. The rooms could use some updating but otherwise good
2024년 1월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 2월 28일
Dear Tony,Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your stay overall. We appreciate your input about the room updates, and we'll certainly take that into consideration as we continuously strive to enhance our guests' experience. Your valuable comments help us improve, and we hope to welcome you back for an even better stay in the future.Best Regards,Shoeb Popatia.Operations Manager.

8/10 - 좋아요

Kelsey

2024년 2월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We are happy you had a pleasant stay and hope to see you again.

4/10 - 별로예요

Theoren

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rundown. Don’t expect much for being cheap but questionable people definitely full time living here. Don’t bring the family.
2024년 2월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 2월 25일
Dear Theoren,Thank you for sharing your feedback about your recent stay. We appreciate your honesty, and we apologize for any concerns you experienced during your time with us.Ensuring a safe and comfortable environment for our guests is our top priority. We take your comments seriously, and we will investigate and address any issues related to the atmosphere and guest demographics.If there are specific details you would like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. Your feedback is valuable, and we are committed to making improvements based on guest experiences.We hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay in the future.Best regards,Shoeb Popatia.Operations Manager.

6/10 - 괜찮아요

Heather

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed for 2 nights, only because of the price. I would have gone somewhere else but didn't want to lose my deposit. The bathroom fan did not work, it's very dated, noisy at all hours, breakfast was very mediocre with very little options
2024년 2월에 2박 숙박함
답변 제공: Shoeb 님, 2024년 2월 25일
Dear Heather,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you encountered and appreciate your honest insights.We regret any inconvenience caused by the bathroom fan and the noise disturbances. Rest assured, we take these concerns seriously, and we will address them promptly to ensure a more comfortable experience for our guests.We also acknowledge your feedback about the breakfast options, and we will review and enhance our offerings to provide a more satisfying selection.If there's anything specific you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate your understanding.We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Best regards,Shoeb Popatia.Operations Manager.

8/10 - 좋아요

Don

연인과의 여행
좋아요: 직원 및 서비스
STAFF WAS HELPFUL AND KNOWLEDGABL;E. PRICE WAS VERY GOOD.
2024년 2월에 1박 숙박함
답변 제공: Shoeb 님, 2024년 2월 25일
Dear Don,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff helpful and knowledgeable, and that you appreciated the value of our pricing.Your kind words are truly appreciated, and they serve as encouragement for our team. If there's anything specific you particularly enjoyed about your stay or if there are any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back in the future. Thank you for choosing our establishment.Best regards,Shoeb Popatia.Operations Manager.

4/10 - 별로예요

Wafaa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a very clean hotel and service at front desk is terrible …
2024년 2월에 3박 숙박함
답변 제공: Shoeb 님, 2024년 2월 21일
Dear Wafaa Taleb, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointment you experienced, and we take your concerns seriously. We are committed to providing a positive and comfortable experience for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we will be addressing the issues you raised, including the check-in process, the condition of the bed, and the cleanliness of the bathroom. Your feedback is invaluable as it helps us identify areas for improvement. Please feel free to reach out to us directly. If you could kindly pass by the front desk so that we could find a solution to this. I did try calling you in the room although there was no answer. We appreciate your candor and the opportunity to address these concerns. Once again, we apologize for any inconvenience you experienced and appreciate your feedback. Best regards, Shoeb Popatia. Operations Manager.

4/10 - 별로예요

Keith

2024년 2월에 1박 숙박함
답변 제공: Sincerely Kevin 님, 2024년 4월 10일
Thank you for staying with us. We apologize for your stay not being as enjoyable as possible. We will work to improve going forward.