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윈게이트 바이 윈덤 - 에드먼턴 웨스트 여행 후기

3 out of 5
윈게이트 바이 윈덤 - 에드먼턴 웨스트
18220 100 Ave, Edmonton, AB

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 420개" "
평점 8 - 좋아요. 1002개 이용 후기 중 343개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 123개" "
평점 4 - 별로예요. 1002개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 45개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Troy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Furniture was dirty. Floor was dirty in the bathroom. The headboard was also not cleaned and there was hair hanging. Furniture was outdated. The room looked nothing like the pictures. Rust on all the chairs where the pool is, pool was dirty.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tracy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was amazing and so very friendly. The room was clean and spacious (King room with a pull out couch). Free breakfast was delicious and differs each morning. Only small complaint was that the sprinkler didn't work in the pool. But the slide was depth was amazing for families with smaller children. 10/10 would stay here again.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brittney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the establishment was extremely busy, I have no complaints. Staff were always visible and available. Everything was clean. Check in and check out was quick and efficient. Hotel was very conveniently located.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jack

가족 여행
좋아요: 직원 및 서비스
Room cleaning at check in was not up to standard
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Sarah

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jenifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great!!! The staff was very friendly and welcoming, rooms were clean and I think they had one of the best complimentary breakfasts I have ever had!
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay.. parking was limited for handicap parking, only issue I had.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Access was a bit annoying due to the 1 way traffic but over all great.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kevin

2024년 4월에 2박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Nadine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and rooms were clean and beds were comfy. Lived the waterslide and pool
2024년 3월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Nadine,Thank you so much for taking the time to leave us such a kind review! We hope to see you again soon and thank you for choosing our hotel for your stay.

10/10 - 훌륭해요

Gabi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Gabi,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

4/10 - 별로예요

Jaime

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Angus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shopping
2024년 3월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Angus,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, good pool for kids
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Marcus,Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you've had a great experience at our hotel and that our staff has been such an important part of it. We hope to see you again soon and thank you for choosing our hotel for your stay.

6/10 - 괜찮아요

Holly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area was quite small and got very noisy in the evening. Overall, though, the hotel was clean and the staff were great.
2024년 3월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Holly,Thank you for choosing to stay with us and for taking the time to share your experience. Thank you again for your feedback, and we hope to see you soon.

8/10 - 좋아요

hendrik

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet nice rooms. Excellent breakfast. Great coffee!
2024년 3월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Hendrik,Thank you for staying with us. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Dawna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast, helpful staff, great pool and waterslide, hot tub was hot but no bubble 😔 great proximity to WEM and other amenities and our room had room which was wonderful!
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Dawna,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We are delighted to hear that you had a very comfortable stay and enjoyed the excellent breakfast we provided. It is always our goal to ensure our guests have a wonderful experience, and we are thrilled that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.

6/10 - 괜찮아요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel is very dated (well used?) I would like to believe overall that it was clean and what looked to be dirty was just old and worn. Although they seemed to be doing major renovations in common areas probably should have started with the rooms. Although there is a restaurant across the parking lot there is nothing on site except for breakfast which was okay at best poor layout
2024년 3월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Karen,Thank you for sharing your feedback with us. We value your business and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.

6/10 - 괜찮아요

Adam

단체 여행, 아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Guest in room next to us were yelling and throwing things all night. Staff refused to switch our room or theirs. Lots of less than desirable guests
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Adam,We apologize for the disturbance caused by neighboring guests. Our team strives to address such situations promptly. We regret any inconvenience and appreciate your understanding as we work to ensure a pleasant stay for all guests. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good nights stay
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Karl,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Nevada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Nevada,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

6/10 - 괜찮아요

Charlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms need renovation. Hopefully when done renovating the lobby they will do the rooms. Mattress was awful for sleeping. I wish it said it was under renovation when we booked.
2024년 3월에 3박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Charlene,We appreciate your feedback and apologize for any inconvenience. Please note that we are conducting renovations gradually. We'll address your concerns about the mattress comfort with our team. Thank you for bringing this to our attention. Hope to see you again soon.

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So far so good.
2024년 3월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 19일
Dear Krystal,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

8/10 - 좋아요

Debra

단체 여행, 아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was a ok stay considering the renovations going on, the bath tub shower unit was horrible. I wouldn’t shower there. Otherwise it was ok.
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Debra,Thank you for taking the time to share your feedback with us. We are sorry to hear that the bath tub shower unit was horrible. We take all guest feedback seriously and will use your comments to improve our services. Hope to see you again soon.

6/10 - 괜찮아요

Alycia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 19일
Dear Alycia,Thank you so much for taking the time to share your review. We hope to have the pleasure of welcoming you back in the near future. Thank you again for choosing to stay with us.

10/10 - 훌륭해요

Delphine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were excellent. I was traveling with my son who became ill. The manager allowed us to cancel my sons room so my son cud move into my room. Thanks to this arrangement my son was well enough to fly home. I also had Amazon ship to the hotel and the staff called me for pick up.
2024년 3월에 6박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 15일
Dear Delphine,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Thank you for your kind words! We're glad we could accommodate you and your son during a challenging time. We hope to welcome you back in the future!

10/10 - 훌륭해요

Angela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite enjoyed our stay. The staff was very helpful and friendly.
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 15일
Dear Angela,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We are delighted to hear that you had a very comfortable stay. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Almost everything perfect .. very friendly staff. Negative !! Not enough electrical plug in’s for Extreme cold weather ( -30 overnight )
2024년 3월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 15일
Dear John,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you thoroughly enjoyed your stay. We appreciate your valuable feedback, which helps us identify areas for improvement. We look forward to welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Rene

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, great staff, great location, great amenities,
2024년 2월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 7일
Dear Rene,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We appreciate your kind words. We hope to have the pleasure of welcoming you back in the near future. Thank you again for choosing to stay with us.

10/10 - 훌륭해요

Kyle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Big kudos to staff and management team on immediately finding a solution to an issue that arose due to on-going renovations. Clean rooms with lots of space. Great breakfast! Stayed before and will stay again!
2024년 2월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 7일
Dear Kyle,Thank you for staying with us and for leaving us a great 5/5 review of your stay. I will share your feedback regarding your stay with the team. Hope to see you again soon.

10/10 - 훌륭해요

rachel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot for families, pool was nice and breakfast was great.
2024년 2월에 3박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 7일
Dear Rachel,Thank you for your 5/5 review and for staying with us. I am happy that the waterslide was big hit with your kids and that you enjoyed your overall stay with us at the Wingate by Wyndham Edmonton West. We hope to see you again soon.

10/10 - 훌륭해요

Kyle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to mall! Nice big rooms! Clean and comfortable. Nice pool area for children. Good breakfast selection. Staff was great to deal with!
2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 7일
Dear Kyle,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We are delighted to hear that you had a very comfortable stay and enjoyed the excellent breakfast we provided. It is always our goal to ensure our guests have a wonderful experience, and we are thrilled that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff were amazing. Was nice to have breakfast available in ams. The pool and exercise room were handy and the kids used both Unfortunately there were renos happening and those doing them on our floor weren't very polite, or accommodating. ( one dude wasnt impressed when we had to get off the elevator) Ia sure our next stay there will be better once the renos are done.
2024년 2월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 7일
Dear Bonnie,I am happy that our staff continues to provide excellent service to our guests and that you enjoyed the complimentary breakfast. Thank you for staying with us and leaving a review. We look forward to welcoming you again soon, especially after the hotel renovation. Take care!

4/10 - 별로예요

Jordan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under renovations and smelled of paint in and outside of the room. The hot tub was also dirty and needs to be cleaned. The staff were all very friendly and helpful and the breakfast was good.
2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 6일
Dear Jordan,We appreciate your valuable feedback, which helps us identify areas for improvement. Please accept our apologies for falling short of your expectations. I am happy that you enjoyed the service provided by the staff. We look forward to welcoming you again soon, especially after the hotel renovation. Take care!

10/10 - 훌륭해요

Kristyn Van

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time
2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 6일
Dear Kristyn,Thank you for staying with us and for leaving us a great 5/5 review of your stay. It is always our goal to ensure our guests have a wonderful experience, and we are thrilled that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place I will stay again
2024년 2월에 4박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 7일
Dear Byron,Thank you for staying with us and for leaving us a great 5/5 review of your stay. See you again soon.

6/10 - 괜찮아요

Deanna

2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 6일
Dear Deanna,Thank you for choosing to stay with us and for taking the time to share your experience. hope to welcome you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Derek

연인과의 여행
We undersrand its under some renovations but it smells musty. The sheets are very hard..rough on skin. Carpets are dirty kept shoes on Not enough towels at pool and gym area. They say they offer personal items you forgot but had none at the desk. Breakfast was ok.
2024년 2월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 3월 6일
Dear Derek,We appreciate your valuable feedback, which helps us identify areas for improvement. Please accept our apologies for falling short of your expectations. Hope to see you again.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 2월 27일
Dear Jennifer,Thank you for staying with us and for leaving us a great review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not like the load and inconsiderate people that were in the room above us (had to call guest services) both nights as they carried on until 3am. The staff need to pay more attention to the pool area as there were a group of 13 yr old boys being rude, load, going down the slide 9 at a time, jumping in and running over the younger children. Also towels ran out constantly
2024년 2월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 2월 13일
Dear Amanda,Thank you for sharing your feedback with us. We value your business and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.

8/10 - 좋아요

Eve

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 2월 13일
Dear Eve,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you thoroughly enjoyed your stay. Your feedback is greatly appreciated. We hope to welcome you back for another enjoyable stay in the future.

4/10 - 별로예요

angel

가족 여행
별로예요: 청결 상태
Our stay was fine. The kids really liked the waterslide in the pool! however our room was not very clean. There was even blood on the bed. Bathroom floors were very dirty carpets weren't vacuumed overall wasn't happy with the room.
2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 2월 13일
Dear Angel,Thank you for choosing us, and we're glad the kids enjoyed the water slide. However, we are sorry that the rooms did not meet your expectations. We will work to improve our housekeeping standards to ensure that all rooms are clean and comfortable for our guests. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Gabi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 2월 13일
Dear Gabi,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

4/10 - 별로예요

Luke

2024년 2월에 1박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 4월 3일
Dear Luke,Thank you again for choosing to stay with us. Hope to see you again soon.

8/10 - 좋아요

Duncan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2024년 1월에 3박 숙박함
답변 제공: Gemma J. Cumarat - Guest Services Manager 님, 2024년 2월 13일
Dear Duncan,Thank you for taking the time to leave us a positive review regarding your recent stay. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit.