리셉션

아메리카스 베스트 밸류 인 에드나 여행 후기

2.5 out of 5
아메리카스 베스트 밸류 인 에드나
1006 E. Houston Highway, Edna, TX

이용 후기

5.0
평점 10 - 훌륭해요. 83개 이용 후기 중 10개" "
평점 8 - 좋아요. 83개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 83개 이용 후기 중 16개" "
평점 4 - 별로예요. 83개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 83개 이용 후기 중 29개" "

5.4/10

청결 상태

5.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

William

아이를 동반한 가족 여행, 출장 여행
별로예요: 편의 시설/서비스
It was somewhere to sleep, clean an warm
2024년 2월에 1박 숙박함
답변 제공: Hotel management 님, 2024년 2월 10일
Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was dirty, outdated and smelled horrible. Bedding looked dirty still.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 17일
Dear Valued Guest,We appreciate your recent feedback regarding your stay. We sincerely apologize for the issues you encountered, and we are actively addressing them to enhance our services. Your comments are crucial to our improvement, and we hope to welcome you again for a more positive experience.Kind regards,Management

6/10 - 괜찮아요

Linda

Ok for one night
2023년 11월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 11월 6일
Dear Linda Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future.

8/10 - 좋아요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel management 님, 2023년 10월 25일
Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future

10/10 - 훌륭해요

Thelma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
The rooms had a little bit of a upgrade. They were nice.
2023년 8월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 8월 7일
Dear thelmaThank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future.

6/10 - 괜찮아요

Patricia

2023년 4월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 8월 7일
Dear patriciaThank you for your feedback.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: JIGNESH 님, 2023년 4월 21일
Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future

10/10 - 훌륭해요

Rolando

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Great room, clean
2023년 3월에 1박 숙박함
답변 제공: Jay 님, 2023년 3월 6일
Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The shower was duck tape and the room was dirty the mirror was a black and dirty
2022년 5월에 1박 숙박함
답변 제공: Bart N 님, 2022년 6월 15일
We are sorry that we failed to meet your expectation. We did check and could not find any duct tape in shower. We are sorry for your inconvenience.

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Bart N 님, 2022년 6월 20일
Thank you for your good review. Please come back and visit us soon

2/10 - 너무 별로예요

SABRINA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT BOOK HERE!
Didn’t stay! Checked in was there ten minutes and it smelled horrible! Black mold in each room and my kids and grands found four roaches. We left! Want a full refund and have yet received it!
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 5월 21일
Dear Sabrina, We are so sorry that our accommodations were not as you expected. It is also regrettable that you did not allow us to make amends before you departed. Nevertheless, we should've gotten your room right the first time, and we will use your feedback to make sure an experience like yours does not repeat itself. Regarding a refund, you will have to reach out to the third-party site you booked us through for further assistance. Thank you for your time, and we wish you well.

2/10 - 너무 별로예요

Nancy

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The office smelled terrible, like garbage. Check in ok, not the friendily staff. The room seemed fairly clean, but also had a faint smell. Small ice box needed attention, freezer compartment frosted over terrible
2022년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 10일
Dear Nancy, Thank you for reviewing your stay. We regret to hear about the odor issues you encountered, as well as the maintenance concerns with the in-room fridge. Rest assured, your comments will be forwarded to the relevant departments so that these issues can be promptly rectified. We know we can't change the past, but we hope for the chance to change your perceptions for the better down the line.

2/10 - 너무 별로예요

Hector

좋아요: 직원 및 서비스
별로예요: 청결 상태
2021년 11월에 1박 숙박함

8/10 - 좋아요

Leroy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Corbin

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Courtney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't Waste Your Money-Terrible Hotel
The whole experience was terrible. The man at the front desk was rude, told me I had to pay for my room even though I paid through Hotels.com. The room smelled terrible and it was filthy!! Dried blood stains on the sheets, bath tub had not been cleaned, the floors were saggy and rotten under the carpet (we were on the 2nd floor). And the beds were like sleeping on a piece of wood. It was not a place that I would ever stay at again. I give it ZERO stars.
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Jakob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, frigid AC in the coastal heat and humidity. Clean, maintained property. Accommodating staff for all the times I had to renew my room because of variable work schedule. Easy access to the highway and to town.
2021년 9월에 2박 숙박함

4/10 - 별로예요

Alyssa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Choose somewhere else
Old and dirty. Needs to be completely redone and cleaning standards put in place. Beds weren't even comfortable. Two positives were the AC worked great and there was great water pressure but I'll be staying somewhere else next time.
2021년 8월에 2박 숙박함
답변 제공: MICHAEL 님, 2021년 8월 24일
sorry but we will try better next time

10/10 - 훌륭해요

Daia

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I prefer doors on inside of a building. Room was clean, had Christian channels on TV, microwave, fridge, soaps, etc., enough towels. We were offered water upon arrival and the front desk guy walked back here to ask if room location was satisfactory. We will stay again.
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Roland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome job you guys did thank you so much
We broke down on the side the road so we are able to get a room and evening. It was such a great room and the hotel was at a friends you so much
2021년 7월에 1박 숙박함
답변 제공: Pat 님, 2021년 7월 22일
thank you and we hope to see you again

4/10 - 별로예요

amy

2021년 6월에 1박 숙박함
답변 제공: MICHAEL 님, 2021년 6월 21일
sorry

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
The carpet felt sticky and did not have enough towels and the cable did not work
2021년 6월에 1박 숙박함
답변 제공: MICHAEL 님, 2021년 6월 7일
SORRY MICHAEL

6/10 - 괜찮아요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: MICHAEL 님, 2021년 6월 21일
sorry

4/10 - 별로예요

Travis

가족 여행
별로예요: 청결 상태
2021년 5월에 1박 숙박함
답변 제공: Mike 님, 2021년 5월 27일
Thanks

2/10 - 너무 별로예요

Steve

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Pat 님, 2021년 5월 9일
Sorry, we will try better next time.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was hot and stunk and bugs
2021년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 4월 24일
Dear Jennifer, This is not at all the experience that we want our guests to have, and we wish that you had brought these concerns to our attention while you were still on-site. Our facilities undergo extensive routine maintenance for unwanted guests, and we'll be informing our pest control specialist of your feedback to ensure any issue is quickly resolved. If your travels bring you back this way, we'd be grateful for the opportunity to change your perceptions with an experience that better represents our true value.

8/10 - 좋아요

Thelma

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The place was in fair condition. For the price no complaints.
2021년 4월에 1박 숙박함
답변 제공: Pat 님, 2021년 5월 9일
Thank you.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함
답변 제공: Pat 님, 2021년 5월 9일
Sorry, we will try better next time.

4/10 - 별로예요

Chelsea

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Not what I thought
Was expecting a better hotel. The carpet definitely needs to be redone or replaced with tile, the shower sqreaches horribly and the area around the hotel is just sketchy. Other then that it was okay.
2021년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 3월 10일
Dear Chelsea, Thank you for your feedback. We're sorry to hear that not everything was as you expected. Rest assured, our team is looking into your concerns so we can be sure that our property and accommodations are in top condition. It would be our pleasure to improve your perceptions on a return visit, so please consider giving us another chance to impress you with the quality experience you expect.

6/10 - 괜찮아요

Juan

2021년 2월에 2박 숙박함

4/10 - 별로예요

glen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else.
2020년 12월에 1박 숙박함
답변 제공: General Manager 님, 2020년 12월 24일
Dear Glen, It sounds like your time with us did not meet your expectations, and for that, we are very sorry. We want to improve in the areas that matter most to you, so please consider reaching out to us and telling us about your experience further. Thank you and all the best.

2/10 - 너무 별로예요

Shawn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty place with bugs!
This place was horrible! Im good with it being an older place, however it was nasty!! My wife's feet turned black when walking across the carpet after she took a shower. The handicap rail was rusted off of the wall in the shower. The next morning, my son had to kill a roach so he could take a shower. My wife killed 2 more roaches in the room. Food still in the fridge from the prwvios guest. No iron in the room, thats a first. Had it not been 11pm when they checked in, they would have checked out that night. She checked out at 7am. She asked about the breakfast that was advertised online and on their sign in front of the building and was told "no breakfast due to the covid", clerk had no response when she asked why it was still on the sign. The best part of the stay was the easy refund of the 2nd night and the tv worked....
Shower handicap handle rusted off of the wall in the shower
Roach in the shower
Sign says breakfast included
Lamp got in a fight apparently
2020년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2020년 12월 23일
Dear Shawn, We are sorry about your experience. Your comments about the room are not typical of what we hear, and we will address your concerns. Our pest control specialists were contacted as well. While we are not able to change the past, we hope for another chance in the future to impress you.

2/10 - 너무 별로예요

Debra R

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty with holes in the ceiling.
This inn was awful. The ONLY thing clean was the sheets, thank goodness. The bed was super uncomfortable. The night clerk was rude. The sidewalks had icebuckets with cigarettes everywhere, pizza boxes and pizza strewn all over the stairs, unkept grass, water pipes that made noise. Not only will I never stay here again; I'll never stay at Americas Best Value anywhere again.
2020년 11월에 1박 숙박함
답변 제공: G Manger 님, 2020년 11월 21일
Thank you for bringing a concern to us. We are very sorry that we failed to meet your expectation. We will address your concern with Maintenance and will take immediate corrective action. Hopefully you will consider us for your future sty.

4/10 - 별로예요

Mechelle 님, Tulsa Oklahoma

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel needs some cleanup the room had spider webs and hairs in bathroom and in sheets. Mold on ceiling. Carpet needed to be thoroughly vaccumed.
2020년 10월에 2박 숙박함
답변 제공: General Manager 님, 2020년 11월 7일
Dear Mechelle, All feedback is welcome and appreciated, and yours is no exception. We are very sorry for our shortfalls in cleanliness, and we assure you that we are much better than this. Housekeeping will be notified, and improvements will be made right away for the benefit of our future guests. Please, allow us to make this up to you the next time your travels bring you to Edna.

2/10 - 너무 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Going home dirty
Room flooded and not from our doing and woke up to no water so we couldn’t even take showers!!! hotel manager was very rude
2020년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 26일
Dear Thomas, Thank you for reaching out. We apologize for the inconvenience you experienced regarding the sudden flooding of your room. Our team does their best to accommodate our guests when unexpected issues arise, so it is unfortunate that the service you encountered was not reflective of our hospitality. Rest assured, we have spoken to our team on this matter, and we hope to deliver a better experience the next time you're in town.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2020년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Shower head broken, rusty water, filthy beyond belief, even the towels were heavily stained. Overall very poorly kept property.
2020년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 9월 1일
Thank you for taking the time to reach out. We are sorry for any concerns of upkeep and cleanliness during your visit. This is not like us and we have looked into any issues. All the best and we wish for a second chance to host you.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible. Don’t do it. Lack of cleanliness was astonishing and I do not have very high expectations.
2020년 7월에 1박 숙박함
답변 제공: General Manager 님, 2020년 7월 15일
Property cleanliness is vital to our team, so it is upsetting that you did not receive accommodations reflective of our standards. Rest assured that we will seize this opportunity for improvement. Should your travels bring you back to Edna in the near future, please consider giving us another try.

8/10 - 좋아요

Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함

6/10 - 괜찮아요

Misty

좋아요: 청결 상태
Frist night lights went out until 8 the next morning and in the whole hotel it was me and truck diver it was scary feel like i was in a movie
2020년 5월에 2박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
There were roaches everywhere in the rooms
2018년 11월에 1박 숙박함

2/10 - 너무 별로예요

John 님, Richmond, TX

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean as to be expected for an older motel, but the bad smell was pretty overwhelming. Likely from mold buildup, so I won't be staying here again.
2018년 10월에 1박 숙박함

4/10 - 별로예요

Haley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함

4/10 - 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The rate is high for the condition of the hotel and there is a lot Bed bugs Air-conditioners the water inside the room carpet
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

paxton

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor experience
First room smelled like smoke toilet would not flush second room had smaller bed and someone came in room while we were gone😩
2018년 9월에 1박 숙박함

8/10 - 좋아요

Hector l

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 2박 숙박함

8/10 - 좋아요

Hector l

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very clean, good value, in quiet small town,
2018년 6월에 1박 숙박함

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The electric outlet at the sink was non-functioning. Made this discovery after shampooing hair. So, the installed hair dryer could not be used, and I had not packed mine.😣 The bed was comfortable, but you can tell if sitting on the edge that the mattress is breaking down on the sides. Other than that, it met our needs.
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

Vesta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Carmen L

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very dirty
The lobby was filthy, it took forever to get our reservations completed. When we finally got our rooms even though the room was a non-smoking room it smelled horrible and there was a potato growing under the bed! Towels looked like they had been there for years and never been washed. very sorry place, I will not recommend this place to anyone.