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어 플레이스 투 리멤버 여행 후기

3 out of 5
어 플레이스 투 리멤버
Serena Street, Barangay Buenas Suerte, El Nido, Palawan

이용 후기

4.8
평점 10 - 훌륭해요. 29개 이용 후기 중 1개" "
평점 8 - 좋아요. 29개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 29개 이용 후기 중 3개" "
평점 4 - 별로예요. 29개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 29개 이용 후기 중 13개" "

5.6/10

청결 상태

6.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Consuelo

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
What a mess...
I will not recommend A Place to Remember, El Nido to anyone because of our experience. The room for 4 has no space for you to move around the room. The bed was clean and comfy, but the tv was not working and the staff made it work for us, the electrical sucket in the Wall was falling apart, the bathroom has no rug and slippery, the sink was dripping water, we have to shut it off every time we use, the shower is not working right, the towel holder was falling off, no soap or shampoo or body wash in the containers and there’s cockroaches... I think we paid a lot so I expect more...will never come back there! We paid for the room P27,190.53 for 3 nights/P4,979.51 x 3 nights =P14,938.58 but the taxes and fees cost me P12,182.40. We asked the owner about the taxes and fees and he said he doesn’t know, that taxes and fees doesn’t go to them, they said ask hotels.com about that, I’m so confused on who to asked. Can you help please? We also used hotels.com for our Coron trip and I did not pay much for taxes and fees and our hotel room was 3x better.
2020년 2월에 3박 숙박함
답변 제공: Cesar G. Rivera MD 님, 2020년 2월 18일
We are very sorry for the inconvenience you experienced in our property. We have addressed all our problems in our room except for the charges incurred in your voucher. As per advised, we have no idea in the taxes that was levied on the voucher. That is why we offer 2rooms upstair to comfort you in your last night of stay, and eventually you stay even for 1 night. My assumption is that they charged you an extra person. For us to know we will also inform the Expedia group about this. You can also write them a letter about this matter. I am looking forward that this can be resolved at once. Once again our sincere apologies to you and you family.

4/10 - 별로예요

Marie-Hélène

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The staff was helpful and welcoming. The room itself had a king size bed plus a twin bed: you open the door and stumble on the twin bed which is squeezed on the other bed. There's only space to walk around the bed and to put your luggages on the floor. It's suffocating. There is no real window in the room and it smells like humidity. Also, some of the staff smokes right outside the frnt door (which is never close during the day) so there's a string smell of cigarette when you get out the room (we were on the first floor).
2020년 1월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
pessimo
camera piccola, sporca, senza finestre, nessun accessorio tipo armadio cassetti ecc.
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Perfectly located near the marina and away from the business noise.
2019년 4월에 4박 숙박함

8/10 - 좋아요

Walter

좋아요: 직원 및 서비스, 객실의 편안함
Good place for a few nights
Really good breakfast, very helpful with scheduling tours, bed was very comfortable. The wifi did not work in the room, free water to refill, refrigerator was helpful in the room, had to ask for hangers for clothes, needed a better set up for drying wet clothes from the beach. The bathroom floor mat did not get replaced with clean mat. Could use some type of wall decoration to make the room feel hospitable. AC worked well.
2019년 4월에 6박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A place to remember, but not for the right reasons
The room smelled of mold. The air conditioning, while functioning, was load to the point of disturbing sleep. There was no wifi on any of the floors. The view from the terrace is great though, and the breakfast was ok.
2019년 3월에 2박 숙박함
답변 제공: APTR CUSTOMER SERVICE 님, 2019년 3월 20일
Thanks for your review. We will improve more.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I am trying to get my money back for 3 days
2019년 1월에 4박 숙박함
답변 제공: Cesar 님, 2019년 2월 13일
Please inquire at Expedia. Our cancellation policy is non refundable. Thanks.

10/10 - 훌륭해요

Julius 님, El Nido Palawan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
El Nido is a very isolated location and resources are scarce. These guys made you feel like you were visiting family from a far. There is everything you need within feet of the property. Have now illusion dreams of Hawaii here. It is a “Hole,” but a very nice treasure of a Hole. Love the Dive shop next door.... lots of activities to engage in.
2018년 10월에 5박 숙박함
답변 제공: jane 님, 2018년 12월 18일
Thank you for your comments.

2/10 - 너무 별로예요

Rose 님, USA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needed a lot changes to keep your business...
I hate to write review and complain however our experience to this hotel was very bad. The whole stay, the tour, the private Van. The hotel bathroom was dirty, the water smell was very bad, we had to buy a gallons of water for shower and tooth brush. We ask for private tour it wasn’t organized they didn’t explain us which is the first place to go according to the weather. Aside from that they brought us to where short cut, very scary wave. It was really scary, I noticed there was no boat who pass there it was just us and just told us it’s normal. I never seen normal like that. We all got Nervous. I guess they were trying to cheap the Gasoline since we pay it by private tour. We spent 20,000 on that tour we didn’t see 4 places coz they were trying to skip it I think they just want to go home early. I’m glad I insisted coz could have not seen a beautiful lagoon...The captain and tour guide was not nice except our chef who cook good food. Here comes to our private van on our way to the airport there was 2 passengers on the front when we clearly said that it’s private. I guess the owner wants to get cheap again. We paid 10,000 for private van only to find out they were tying to make money and put some passengers in there. The only good side is the breakfast place on top other than that everything was horrible experience. Don’t be confident because of a good location. You need a lot changes to keep the business. There is a lot of competitors.
2018년 2월에 3박 숙박함

2/10 - 너무 별로예요

SAMIA 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
To be avoided
We hated our stay at APTR for many reasons: - rooms: small, smelly and no windows! - water: the water even we knew it was not for drinking, we were not expecting to take showers with dirty ( yellow) and smelly water ( very bad toilet smell) - breakfast: very basic and no refill is done. Better to go somewhere else for breakfast. The hotel has done a lot of overbooking resulting in some people without any room and there unhappy. I will never recommend this place.

2/10 - 너무 별로예요

gintrash 님, California

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
An absolute disappointment.
I highly recommend that you look for somewhere else to stay. This hotel is one of the most unprofessionally managed places I have seen. First, we were given their choice penthouse suite. An absolute dump of a room. Not to mention the fact that the hotel handy man's sleeping quarters are only accessible from the penthouse balcony. When we were taken through the restaurant to our room, my family, and I were horrified to see the managers husband sitting at one of the tables in his underwear watching television while eating his dinner! My family was so disgusted by the place that we immediately checked out of the place and drove 4 hours to Puerto Princesa.

6/10 - 괜찮아요

Sharr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the better ones
Like all hotels at El Nino it was small and overpriced. However it was clean and new. Breakfast was much better than expected and it was close to the beach with great views from the roof.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No. Just no.
I would not recommend a stay at this hotel. I booked the penthouse for the advertised view and what wasn't mentioned is that the view (besides not being private) is obscured by a very, very dirty piece of plastic. When I arrived and many times throughout my stay, hotel staff was not visible/available. They don't monitor the front desk-even during business hours. When my itinerary changed and I needed to extend by a day, I chatted with the receptionist and she said that she'd check with the manager and let me know. Two days later...still no response. I asked twice more after that and without any information I just decided to move to another spot which was MUCH cleaner and definitely a better deal. I must also say that the "hot" water including water pressure was nearly nonexistent. I never ate breakfast but that's because it didn't look appetizing. I recommend looking elsewhere.

2/10 - 너무 별로예요

rhea 님, Las Vegas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay this hotel horrible
Well it was ok, but our suite was not a suite,it was a standard room with a view. We come from Las Vegas, and we know what is a suite., The air con went out the 2nd day, and most of the day was a brown out. So, that did not help either. The ceiling also leaked when it rained. No wifi, even though it was advertised.dont stay in this place to forget

8/10 - 좋아요

lucia 님, uruguay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo bien, no había más lugares cuando llegamos y nos ubicaron sin problemas en una habitación superior.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A place to forget - (No Booking Mam)
I couldn't leVe the review I wanted as there was so many bad points 1500 characters was not enough, so to summarise. 1. Denied they had our booking even though paid in full 2. Offered inferior cheaper room with no window looking out under stairs and dirty mattresses. 3. Sent us to the hotel next door for 1 night and to come back tomorrow. 4. Found our room unlocked after coming back one night 5. Moved all our belongings to fit 2 additional unwanted beds, get the room ready after we checkout please! 6. In moving belongings mixed up dirty laundry, with clean clothes 7. Breakfast was awful 8. Family members seemed to take over breakfast room and at night kept us awake til 1am 9. Definitely not worth the high price we paid Don't stay here unless you want them handling your dirty underwear! And leaving room unlocked.

8/10 - 좋아요

Chelsea 님, New York

좋아요: 청결 상태
Decent room and great breakfast.
The room was fine ... a bit small but clean and the breakfast was delicious and different every morning which was awesome. Ask for the rooms that aren't on the ground floor because those are better and more quiet.

2/10 - 너무 별로예요

실제 이용하신 고객

Not recommended
in good area but to noisy on first floor No hot water second floor No generator when black outs (When all the hotels have one)

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
A place to forget
sadly booked 3 nights - everyday something went wrong so moved rooms every night first noisy first floor then no hot water till the last night just moved to the hotel next door Aqua since there was no electricty at all. Wifi doesn't work anywhere. only hotel that seems to not have a generator working when there are electricty black outs.(that happen a lot) Aqua next door was much nicer for the same price but don't expect anything fancy from both.

8/10 - 좋아요

실제 이용하신 고객

6/10 - 괜찮아요

실제 이용하신 고객

Good value for location and standard accomodation.
We had the family room on the 4th floor. Great view and very quiet, very relaxing. The room had all the basics you need with good air condition. Wifi was very slow and only worked on the 3rd floor as everyone said but it wasn't a problem for us (we were there to relax and be on vacation) Awesome location if you are visiting El Nido for Island Hopping Tours. Everything you need; restaurants, groceries, shops and money exchange within short walking distance. Breakfast was basic and good. Staff were helpful and welcoming. We didn't have any problems and we were satisfied with our stay there.

4/10 - 별로예요

Stephane 님, Montreal

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Well overpriced for what you get
Got the last room...next to the reception. Room had a mold smell. Small room. Basic breakfast (included) on a nice rooftop terrasse. Well overpriced what you get.

4/10 - 별로예요

Sandra 님, Colombia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overprice
The location is good, but for that price i expected something much better. People is very nice. I don´t recommend this hotel.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel right on the beach
Nice hotel, hot water was a bit iffy but it was pretty hot outside anyway so it wasn't a big deal. Room was clean, comfy and a decent size. Free breakfast left more to be desired but was passable.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Realy a place to remember!!!!
We never had such an awful room. No window, noisy aircon. Never again!

8/10 - 좋아요

Benjamin 님, Buffalo, NY

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I liked it.
It is the Philippines, nothing is perfect, a good hotel room there has AirCon and running water. This fits the bill, perfect spot in El Nido. Besides you should be spending most of your time touring the beautiful landscapes.

8/10 - 좋아요

Daniel 님, NJ

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
cute but full of little problems
Small hotel in major need of minor maintenance. Every faucet had a problem,resolving safe issue took too long. Reminded me of the days when computer call center were staffed by people who didn't own a computer? .. also, overpriced, but most of El Nido is.

8/10 - 좋아요

Alfredo 님, Parla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Al lado de la playa y muy acogedor
Todo Palawan tiene mucha humedad, pero este hotel tiene aire acondicionado con función dehumedecer. Además, tienes un ventilador sobre la cama por si no te apetece poner el aire acondicionado. La TV tiene adaptador USB para enchufar tu propio disco duro y ver lo que quieras. El único problema de esta isla paradisíaca es que de 6:00h AM a 14:00h PM se corta la luz. Aunque algunos comercios cuentan con generadores, realmente es algo que no vas a notar a no ser que quieras cargar el móvil o poner la TV. Recordad llevar un adaptador para el enchufe ya que el que usan allí es diferente que el español.