외관

홀리데이 인 엘 파소 웨스트 - 선랜드 파크, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 433개" "
평점 8 - 좋아요. 1005개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 135개" "
평점 4 - 별로예요. 1005개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 93개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Scott

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the dirtiest air conditioners I have ever witnessed. The room was hot, dark and dirty. I left immediately and I was given a refund.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Manuel Rogelio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very quite and rooms independent of other rooms. the room needs maintenance and renovation.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Manuel Rogelio, it's pleasing to hear you appreciated the quietness and relaxed atmosphere at the Holiday Inn El Paso West – Sunland Park. In regards to your comment about room improvements, we continuously aim to provide quality accommodations. Your feedback will be taken into account as we constantly strive to enhance our guest's stay. We hope to welcome you back again, aiming to exceed your expectations the next time around.

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ironing table was dirty and disgusting .. the rooms are outdated and kinda creepy. No elevator had to lug my heavy suitcase up the stairs stopped and asked a female employee where to find building 6 she just pointed didn’t say a word emergency exit gate was broken and left open serious safety issue the toilet seat was disgusting yellow and old .. found some critters in the shower
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Michelle, we regret to hear about the inconveniences you encountered during your stay. It appears there were multiple aspects of your visit that did not meet your expectations, including the condition of our amenities and the level of service received. It is certainly not our intention to make your experience feel uneasy. Our goal is to provide a refreshing sanctuary for all guests. When it comes to issues related to cleanliness and maintenance, we take them very seriously and we will share your feedback with our team members. Your insight will help guide improvements for our property. We sincerely hope you give us another opportunity to deliver a much better experience in the future.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho, está tranquilo, seguro y está cercas de lugares que a mi me gustan
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Maria, estamos encantados de saber que disfrutaste de tu estancia en Holiday Inn El Paso West - Sunland Park. Nos alegra que hayas apreciado la tranquilidad y la seguridad de nuestro hotel, así como la cercanía a tus lugares favoritos. Esperamos verte nuevamente pronto. ¡Gracias por tu reseña!

10/10 - 훌륭해요

Gloria

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the great rating, Gloria!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 - 좋아요

CLAUDIA

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Claudia, thank you for staying at the Holiday Inn El Paso West - Sunland Park, an IHG Hotel. We're glad to know that your experience was positive and we always aim to improve our services. Your feedback is valuable and we look forward to seeing you on your next visit.

10/10 - 훌륭해요

Philip

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Philip, it's great to hear that you've had an enjoyable experience at the Holiday Inn El Paso West - Sunland Park. We aim to deliver the best services possible and it seems we hit the mark with you. We look forward to hosting you again on your next visit to El Paso. Thank you for being a valued guest.

8/10 - 좋아요

Lizette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Está bien la habitación pero hay que caminar para el lobby y alberca bastante ya que son villas pero el jacuzzi de la alberca muy recomendable. No hay desayuno tipo americano es a la carta y no lo incluye
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Lizette, gracias por compartir tus pensamientos. Nos complace saber que disfrutó del jacuzzi del Holiday Inn El Paso West – Sunland Park, un hotel IHG. Sin embargo, reconocemos que el diseño del resort y la opción de desayuno podrían no haber sido exactamente como los imaginaba. Apreciamos que nos haya informado sobre esto y lo consideraremos mientras nos esforzamos continuamente por mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Michelle 님, Sedona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice hotel in a good location that is just not designed well. The pool is cramped and plain; the area has a men’s bar (popular for the waitresses, named Twin Peaks), no other restaurants to speak of. On site restaurant is good. We were entertained by a work crew at the bar.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Michelle, it's splendid to hear your appreciation for Holiday Inn El Paso West – Sunland Park's prime location and onsite dining. We're delighted you enjoyed the lively atmosphere. As for your suggestions about the layout and area amenities, we appreciate the feedback and continue to strive for improvements that enhance our guest experience. We hope to welcome you back in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for the excellent rating, James!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We look forward to hosting you again soon.

6/10 - 괜찮아요

Maria Cristina

가족 여행
Tiene algunos detalles en el cuarto como alfombra gastada y eso lo hace verse descuidado. Nos quedamos dos noches y no hicieron la limpieza de nuestro cuarto. Afuera de nuestro cuarto en la tarde, en las áreas comunes, cerca de la máquina expendedora de refrescos, estuvieron dos chicas en pijamas fumando marihuana, evento que nos incomodó y pareció inapropiado para nuestro viaje familiar.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
María, gracias por compartir tus comentarios. Parece que su estancia no cumplió con sus expectativas y por ello le pedimos disculpas. En cuanto al estado de las habitaciones, trabajamos continuamente para mantener y mejorar la estética de nuestras habitaciones. Lamentamos enterarnos de la supervisión del servicio de limpieza y, sin duda, esto es algo que abordaremos con los miembros de nuestro equipo involucrados. Además, el incidente que encontró en las áreas comunes no es algo común y entendemos sus inquietudes. Tenga la seguridad de que tomamos en serio todos los comentarios de los huéspedes y trabajaremos para mejorar nuestras prioridades y garantizar una estancia cómoda y agradable para todos los huéspedes. Esperamos que nos brinde otra oportunidad de brindarle un mejor servicio en el futuro.

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy little setup with small clusters of rooms.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Jason, thank you so much for your complimentary remarks. We're delighted that you appreciated the charming design and intimate ambiance at Holiday Inn El Paso West – Sunland Park. We hope this made your stay enjoyable and we look forward to welcoming you back in the future.

8/10 - 좋아요

James

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
James, the team at Holiday Inn El Paso West – Sunland Park is thrilled to hear that you had a positive stay with us. We hope to welcome you back in the near future. Thank you for choosing us for your stay in El Paso.

4/10 - 별로예요

Karla

연인과의 여행
좋아요: 편의 시설/서비스
Mal servicio
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Karla, agradecemos tu breve comentario. Es desalentador leer sobre su experiencia, ya que nuestro objetivo es siempre brindar un servicio excelente. Atenderemos su inquietud y tomaremos las medidas necesarias para evitar que esto ocurra en el futuro.

10/10 - 훌륭해요

Armando

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Armando, it's excellent to see your high rating for the Holiday Inn El Paso West - Sunland Park, an IHG Hotel. We hope you had an exceptional stay and enjoyed the facilities. We'd be thrilled to welcome you back when you're in the area again.

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay 5 stars
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thanks for the amazing rating, Henry!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel!

2/10 - 너무 별로예요

Manuel

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Thank you for sharing your feedback, Manuel.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 - 좋아요

Anthony

2024년 3월에 2박 숙박함

8/10 - 좋아요

Nadya

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Nadya, thank you for choosing the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's fantastic to see that your stay with us met your expectations. Please feel free to share any specific feedback from your visit so we can continue ensuring enjoyable experiences for all our guests. We look forward to welcoming you back for another pleasant stay.

6/10 - 괜찮아요

Maria

가족 여행
The only complaint I have is my room was not clean. The carpets had major stains, the headboards had thick dust, the shower curtain was stained. I had to ask front desk to change it. Staff was polite and helpful.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Maria, it's regrettable to hear you encountered cleanliness issues during your stay. We take great pride in our maintenance standards, so hearing this is concerning. Your feedback is much appreciated and will be shared with our team to ensure necessary improvements. It's heartening, though, that our team members were polite and helpful. Should you give us another chance, we aim to provide you with the flawless stay you deserve.

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Christina, thank you for your positive rating of Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We're thrilled you enjoyed your stay, and we hope to welcome you back for an even better experience next time.

10/10 - 훌륭해요

Grant

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Grant, thank you for your succinct positive feedback. It's fantastic to learn your experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, was thumbs-up worthy! We can't wait to welcome you back for another great stay.

10/10 - 훌륭해요

Kaustubh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unlike most other holiday inns, which his property is a little spread out but once you get oriented, it’s easy. The front desk staff is amazing and the best part was Matthew at the bar!! Ask him for a smoked old fashioned!! Would highly recommend this hotel for a short or long stay with or without family.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Kaustubh, we're thrilled to know you appreciated Holiday Inn El Paso West – Sunland Park's unique layout and found it easy to navigate. Our front desk team and bartenders, such as Matthew, indeed strive to provide an exceptional experience. We're glad you enjoyed your smoked old-fashioned! We sincerely appreciate your high recommendation and can't wait to welcome you back, whether your stay is short or long, and with or without family. We're confident we'll meet your expectations each time.

4/10 - 별로예요

Lila

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los cuartos olían a cigarro
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Lila, lamentamos saber tu experiencia con respecto al olor en tu habitación. Nos esforzamos por mantener un ambiente cómodo para todos nuestros huéspedes y tomamos en serio sus comentarios para evitar este tipo de problemas en el futuro. Esperamos que considere brindarnos otra oportunidad para brindarle una mejor estadía.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si te gusta la privacidad esta muy bien. No te sientes como en un clásico hotel un cubo, si vas a tener vecinos pero da la sensación de tener más privacidad y no te sientes tan amontonado.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Daniel, gracias por tus encantadores comentarios. En Holiday Inn El Paso West – Sunland Park, un hotel IHG, nuestro objetivo es crear una atmósfera en la que cada huésped se sienta cómodo como usted. Agradecemos enormemente sus comentarios positivos sobre nuestro exclusivo arreglo para garantizar la privacidad y la amplitud. ¡Esperamos darle la bienvenida pronto!

8/10 - 좋아요

Roger 님, Woodbridge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Gated access from parking to cabana and room. Didn’t like that the room door was not sealed so wind could blow in.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Roger, it's refreshing to hear that you found our secure parking to your liking at the Holiday Inn El Paso West – Sunland Park. Your comfort is our priority and we regret to hear of your experience with the room door, this will indeed be evaluated. We invite you to join us again for a seamless stay.

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La estancia estuvo excelente sin duda volveríamos
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Silvia, se agradecen mucho tus amables palabras. Es fantástico saber que disfrutó tanto de su estadía en el Holiday Inn El Paso West – Sunland Park. Esperamos darle la bienvenida nuevamente en el futuro. Viajes seguros.

8/10 - 좋아요

Marcella

별로예요: 청결 상태
Too old for the price
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Marcella, we appreciate your feedback. At the Holiday Inn El Paso West – Sunland Park, we strive to offer value at competitive rates. We acknowledge your insight regarding the condition of our property and are always looking to improve. Your feedback will definitely be considered in our ongoing efforts to enhance our guest experience. We hope to serve you again in the future.

10/10 - 훌륭해요

Iván

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Falta de mantenimiento a exteriores
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Iván, te agradecemos que compartas tus comentarios. Es importante para nosotros que cada aspecto de nuestro hotel cumpla con los estándares que permitan a los huéspedes disfrutar plenamente de su estadía. Hemos tomado nota de su comentario sobre la apariencia exterior y utilizaremos esta información para seguir mejorando. Nuestro objetivo en el Holiday Inn El Paso West – Sunland Park siempre es brindar una experiencia satisfactoria a los huéspedes. Gracias por elegir nuestro hotel y esperamos verlo nuevamente en su próxima visita a El Paso.

8/10 - 좋아요

Kevin

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Kevin, thank you for choosing to stay at the Holiday Inn El Paso West - Sunland Park. We truly appreciate your rating and are delighted that you had an overall positive experience. We welcome any specific feedback next time, as it helps us continually improve. Looking forward to hosting you again in the future.

4/10 - 별로예요

Gibran

가족 여행
좋아요: 편의 시설/서비스
The personal of the hotel does not clean my room, at the reservation said that includes the breakfast but they here said NO, I think they can do the things better
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Gibran, we're truly sorry for any misunderstandings that may have occurred during your stay with regard to room cleanliness and the breakfast inclusions. Our main goal is to ensure our guests' comfort and satisfaction, therefore your feedback is extremely valuable to us. We've taken note of your concerns and we'll review our procedures to enhance our guest experience. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Mayra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Mayra, thank you for choosing to stay at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's rewarding to know you've appreciated your experience with us. We're looking forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would definitely stay here again. Just didn’t like that we got a smoking room and it reeked.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Ryan, it's delightful to know that you would consider staying at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, once again. We sincerely appreciate your feedback about room preferences. We always strive to accommodate our guests' needs and make improvements where necessary. Your next stay will indeed be better.

2/10 - 너무 별로예요

Graciela

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Graciela, it seems you didn't have the best experience at our hotel, which is disappointing to hear. We would greatly appreciate any specific feedback you could provide, so we have an opportunity to address it. We're devoted to enhancing our guests' stays and we hope to better your view in the future.

8/10 - 좋아요

Manuel Rogelio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un hotel cómodo, seguro. Le falta mantenimiento, aunque estaban pintando los estacionamientos lo cual se dificultó el encontrar lugar para el automóvil. Una de las cortinas estaba rota y faltaron todos los ganchos para colgar la ropa (lo reportamos y los llevaron de inmediato). Las maquinas de refrescos y las de hielo, no funcionan. Me he quedado varias veces en esta hotel y siempre había estado todo en perfecto estado. Creeo que posiblemente lo tienen en periodo de mantenimiento y renovacion
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Manuel, es maravilloso leer que valoras la comodidad y seguridad que brinda nuestro hotel. Tomamos nota de sus valiosas observaciones sobre las áreas de mantenimiento y apreciamos su comprensión mientras trabajamos en las mejoras. Nos alegra saber que se tomaron medidas inmediatas cuando informó sobre las perchas faltantes. Realmente apreciamos sus estadías repetidas y esperamos que note una mejora en su próxima visita, ya que nos esforzamos continuamente por garantizar el más alto nivel de satisfacción de los huéspedes.

8/10 - 좋아요

Erika Liliana

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad en si estuvo bien, pero la regadera del baño estaba sucia en cierta forma
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Erika, es fantástico saber que has encontrado el Holiday Inn El Paso West – Sunland Park casi a tu satisfacción. Lamentamos que haya tenido complicaciones con la limpieza de la ducha; Esto no está a la altura de nuestros estándares habituales. Nuestro equipo trabajará para mejorar los puntos que planteó. Esperamos tener la oportunidad de brindarle un mejor servicio durante su próximo viaje.

2/10 - 너무 별로예요

Maricruz

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the place nice and quiet clean the bed very comfortable The only down fault was the bugs in the room crawling on the walls couldn’t help thinking it crawling in my ears wild sleeping
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Maricruz, we appreciate you taking the time to share your feedback. It pleases us to hear that you appreciated the cleanliness and calm environment of the property, along with our comfortable beds. Nonetheless, we deeply regret to learn about the concern you mentioned. Rest assured such incidents are uncommon and we intend to do everything possible to rectify the situation. We hope you'll give us another chance to provide a much more enjoyable stay in the future.

4/10 - 별로예요

Jorge

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE SHOWER WAS TERRIBLE, WATER DID NOT DRAIN PROPERLY, THE TOILET DID NOT FLUSH PROPERLY, THE REFRIGERATOR FROZE ALL MY DRINKS. THE VAR WAS TERRIBLE, NO BEER ON TAP, NO SODA WATER, NO CRANBERRY JUICE. OVER ALL IT WAS NOT A GOOD STAY FOR THE PRICE.
답변 제공: Customer Service 님, 2024년 3월 1일
Jorge, we regret to note that your recent experience didn't meet expectations. Understanding the issues regarding the facilities, we assure you that they're not characteristic of the usual standards our guests expect. It seems there were certain limitations in our bar selection during your stay, we appreciate you mentioning this; it will aid us in our continuous improvements. Despite these points, we earnestly hope to have the chance to make a stronger impression in the future.

10/10 - 훌륭해요

Monserrat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room with easy access to shopping centers and food.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Monserrat, it's wonderful to hear that you found your room at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel, to be comfortable and appreciated our convenient location. We hope to welcome you back soon!

2/10 - 너무 별로예요

Francesca

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate the feedback, Francesca.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - 좋아요

Arena

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Arena, thank you for the 4-star rating you've given to Holiday Inn El Paso West – Sunland Park, an IHG Hotel on Expedia. We appreciate your feedback, and we look forward to welcoming you back the next time your travels bring you to our area.

8/10 - 좋아요

rodolfo 님, Chihuahua

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la comodidad de sus camas y que son varios edificios y eso permite qué tenga muchas zonas para caminar
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Rodolfo, gracias por resaltar la comodidad de nuestras camas en Holiday Inn El Paso West - Sunland Park. Nos complace saber que el diseño de la propiedad proporcionó suficientes áreas para caminar para su disfrute. Valoramos sus comentarios y esperamos su próxima visita. ¡Viajes seguros!

10/10 - 훌륭해요

Donna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues professional staff
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Donna, thank you for sharing your positive experience at the Holiday Inn El Paso West – Sunland Park. It's heartening to hear that our team's professionalism made your stay seamless and enjoyable. We're looking forward to your next visit.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was under renovation during my stay.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Robert, thank you for taking the time to review your stay at the Holiday Inn El Paso West – Sunland Park. While it's true, improvements are currently being made, we're still committed to providing our guests with the best possible experience. We hope to have the opportunity to welcome you back once these enhancements have been completed.

8/10 - 좋아요

Marco 님, Chihuahua

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Marco, it's fantastic to see that you had a satisfying experience at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We appreciate this wonderful rating, and in your next visit, we'd love to deliver an even better service to strive for that perfect score. Looking forward to welcoming you back soon.

2/10 - 너무 별로예요

joseph

단체 여행
Cobraron los desayunos según que está pagada en la reservación
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Joseph, lamentamos el malentendido relacionado con los cargos del desayuno durante su estadía. Nuestro objetivo siempre es proporcionar información clara y específica sobre los servicios del hotel. Parece que puede haber habido cierta confusión en este caso. Realmente apreciamos sus comentarios ya que nos ayudan a mejorar para futuros huéspedes. Esperamos que considere brindarnos otra oportunidad de servirle mejor en el futuro.

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Changed a bit since I stayed last time over 20 years ago.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Kyle, it's wonderful to hear you had the opportunity to revisit Holiday Inn El Paso West – Sunland Park after all these years and noticed some of the enhancements we've made. We strive to consistently improve and update our hotel for guests like you. We're looking forward to having you back in the future, perhaps sooner than another 20 years.

10/10 - 훌륭해요

Rossana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Rossana, thank you for choosing Holiday Inn El Paso West – Sunland Park for your stay and for taking the time to share your rating. We're thrilled you enjoyed your experience and we look forward to welcoming you back in the future. Safe travels until then.

6/10 - 괜찮아요

Luz 님, Somerset

I felt unsafe. The rooms are inconveniently located and rooms are older
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Luz, thank you for sharing your experience. Safety is of paramount importance to us, therefore, we are saddened to hear there were concerns during your stay. We apologize if the layout of our hotel was not to your liking and if the style of the rooms did not meet your expectations. We continuously strive for better and will reevaluate our settings to ensure guest comfort and satisfaction. Your feedback is appreciated and essential in helping us improve.

2/10 - 너무 별로예요

Ivon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed with the hotel, was super dirty and nasty
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
We appreciate you taking the time to leave us this feedback, Ivon.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.