BBQ/피크닉 공간

코트야드 바이 메리어트 엘패소 에어포트 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 737개 이용 후기 중 444개" "
평점 8 - 좋아요. 737개 이용 후기 중 185개" "
평점 6 - 괜찮아요. 737개 이용 후기 중 60개" "
평점 4 - 별로예요. 737개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 737개 이용 후기 중 20개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Vincent 님, toronto

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Close to airport and hwy 10.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Vincent, we're pleased to hear that you found the location of Courtyard by Marriott El Paso Airport desirable due to its nearness to the airport and major highways. We trust this made your travels in El Paso easier and more convenient. We greatly appreciate your feedback and look forward to your next visit. Safe travels until then.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Edward, we're delighted to hear you had a wonderful experience at Courtyard by Marriott El Paso Airport! Your high rating warms our hearts. We look forward to hosting you again in the future and promise to continue to strive for excellence. Safe travels!

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not ask for housekeeping. I was there for 2 days and rarely in the room. I should have asked for the trash to be emptied. Otherwise, it was fine.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Melanie, we appreciate the positive rating and it's great to know your stay at Courtyard by Marriott El Paso Airport met your expectations. We acknowledge your feedback about the housekeeping service and we'll ensure our team members are more proactive about emptying waste bins. We look forward to serving you again on your next visit.

6/10 - 괜찮아요

Adolfo

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Adolfo, thanks for your rating. It seems we didn't quite meet your expectations this time around. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Siempre leales
En el centro de todo, cerca de donde quieres estar y con el servicio de Courtyard
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Jorge, es realmente alentador escuchar su agradecimiento por la ubicación central del Courtyard by Marriott El Paso Airport y nuestro servicio confiable, que parece haber agregado valor a su estadía. Estamos encantados de que nuestra proximidad a numerosas atracciones le haya beneficiado. Esperamos tenerle nuevamente con nosotros pronto. Gracias por elegir nuestro hotel para su estadía en El Paso.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for the 10/10 rating, Jeff!It's excellent you enjoyed your time at Courtyard by Marriott El Paso Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

javier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Thanks for the perfect rating, Javier!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard by Marriott El Paso Airport.

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Gregory, it's wonderful to hear that you had a great stay at the Courtyard by Marriott El Paso Airport. We are thrilled that our efforts to provide a top-notch experience were recognized. We hope to see you again soon on your next visit to El Paso!

10/10 - 훌륭해요

jose cuauhtemoc salazar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was perfect for us,
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Jose, it's wonderful to hear that Courtyard by Marriott El Paso Airport met all your needs and expectations. We'd be delighted to welcome you back anytime your travels bring you back to the area. Safe travels.

10/10 - 훌륭해요

Colleen

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The check in person was not the friendliest.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Colleen, it's disheartening to hear that your initial interaction didn't meet your expectations. Providing a warm welcome to all our guests is one of our top priorities. Our team members usually excel in their hospitality and we will ensure to address this point for improvement. Thank you for sharing your feedback and despite this, we hope your stay at Courtyard by Marriott El Paso Airport was otherwise comfortable.

8/10 - 좋아요

Jesus

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Small parking lot.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Thank you for this lovely rating, Jesus!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard by Marriott El Paso Airport. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Margaret, it's wonderful to hear you had a stellar experience at Courtyard by Marriott El Paso Airport. We sincerely appreciate your positive rating and hope to welcome you back in the near future. Safe travels!

8/10 - 좋아요

Valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Valerie, thanks for taking the time to rate your stay at Courtyard by Marriott El Paso Airport. We're delighted you enjoyed your time with us and we hope to have the opportunity to serve you again in the future.

6/10 - 괜찮아요

Angel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No cleaning, my room got clean once out 5 nights.
2023년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
Angel, your feedback regarding housekeeping services is appreciated and it's disheartening to hear that your room wasn't maintained to your expectations during your stay. Rest assured, your concerns will be shared with our team members to address these issues. Thank you for your review, and we hope to have another chance in the future to show you our hotel's true potential.

8/10 - 좋아요

wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in they gave us a 2 Queen room instead of the king room with sofa. Did not tell us until we saw the room and went back to desk. Said they were fully booked, and a king room had flooded, no others we’re available. Had a nice pool/ hot tub area. Other than that was clean/ hard beds.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Wendy, thank you for sharing your experience. We regret that your room preferences weren't met upon check-in due to unforeseen circumstances. We're glad, however, that you found our pool and hot tub area enjoyable, and appreciated the cleanliness of the accommodations. We also take note of your feedback regarding our beds and will consider it in our ongoing effort to enhance guest comfort. We hope to welcome you back to the Courtyard by Marriott El Paso Airport where we trust your stay will perfectly align with your expectations.

6/10 - 괜찮아요

Delfina

2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Delfina, it seems your recent stay did not meet your expectations entirely. Your satisfaction is very important and your feedback is appreciated as it enables areas of improvement. We hope you consider staying with us again in the future for a more satisfactory experience.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 4일
Thank you for the perfect rating, Juan!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott El Paso Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Crystal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very hospitable and accommodating to my needs, and the property was better than I expected.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 28일
Crystal, we're glad to hear that our team members at Courtyard by Marriott El Paso Airport were able to cater to your needs and that our property exceeded your expectations. We always strive to provide an exceptional experience for our valued guests, and your stellar rating tells us we've succeeded. We appreciate the time you took to share your feedback and look forward to your next visit.

10/10 - 훌륭해요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was outstanding. The shuttle service within a 3 mile radius was a great idea. Loved the convenience of the bistro, food and drink options. Pool and workout room were nice too. Highly recommend.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 9일
Janet, your kind words regarding Courtyard by Marriott El Paso Airport are greatly appreciated! We're thrilled that you found our shuttle service, bistro amenities, pool, and fitness center suited your needs perfectly. High praises from guests like you motivate our team to continually excel in delivering superior experiences. Our team members sincerely hope for the opportunity to welcome you back in the future. Thank you for recommending us!

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Stay! The lounge area is spacious and comfortable. Staff was really pleasant and the rooms were cool and clean.
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Peter, it's wonderful to hear about your enjoyable stay at Courtyard by Marriott El Paso Airport. We're thrilled that the lounge area provided a welcoming spot for you and that you found our team members to be pleasant. We pride ourselves in maintaining crisp and comfortable rooms, so we appreciate your confirmation. We look forward to making your next stay just as memorable.

10/10 - 훌륭해요

Helena

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 15일
Thank you for the wonderful rating, Helena!It's fantastic you enjoyed your time at Courtyard by Marriott El Paso Airport so much! We look forward to hosting you again soon for another amazing experience!

10/10 - 훌륭해요

Ming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very relaxing and enjoyable
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 22일
Ming, thank you for your feedback. We are thrilled you found your stay at Courtyard by Marriott El Paso Airport to be relaxing and enjoyable. Looking forward to welcoming you again on your next visit.

10/10 - 훌륭해요

Susan L

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 22일
Thank you for the great rating, Susan!It's excellent you enjoyed your time at Courtyard by Marriott El Paso Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

PAUL RENE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All ok
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 10일
Thank you for this excellent rating, Paul!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard by Marriott El Paso Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Helena

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay at
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 10일
Hello Helena,Thank you for taking the time to leave a review. We're delighted to know Courtyard by Marriott El Paso Airport served as suitable accommodation during your travels. We hope to welcome you again soon. Safe journey to you.

10/10 - 훌륭해요

Alejandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 9일
Thanks, Alejandra! It's outstanding your time at Courtyard by Marriott El Paso Airport was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

RAFAEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente propiedad Muy cercas del aeropuerto y con transportacion
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 5일
¡Hola Rafael!Es maravilloso saber que encontró conveniente la proximidad del Courtyard by Marriott El Paso Airport al aeropuerto y el servicio de transporte. Su excelente respuesta es muy apreciada. Esperamos su próxima visita. ¡Buen viaje hasta entonces!

8/10 - 좋아요

Leticia

가족 여행
좋아요: 청결 상태, 객실의 편안함
Average hotel
Is very expensive. There were holes in the blackout curtains and shower look in bad shape. Service desk checked me out at 12:30 pm, but I left the hotel at 10 am.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 1일
Hello Leticia,Thank you for sharing your feedback. We understand your concerns regarding the condition of certain aspects of your room and the checkout process. Please be assured that we strive to maintain our rooms to a high standard and offer efficient service. Your comments will be shared with our team for improvements. We hope to welcome you back to the Courtyard by Marriott El Paso Airport in the near future.

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and helpful
It was one night but service was excellent and very friendly.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 29일
Thank you for the wonderful review, Joe!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Courtyard by Marriott El Paso Airport. Have a wonderful day!

10/10 - 훌륭해요

Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were so accommodating!
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 28일
Thanks for the amazing review, Joanne!It's excellent your time at Courtyard by Marriott El Paso Airport was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 - 훌륭해요

ZULEMA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything ok
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 26일
Thank you for the amazing rating, Zulema!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard by Marriott El Paso Airport soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Patrick 님, Pleasant Prairie

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 13일
Thank you for taking the time to leave this wonderful rating, Patrick! We hope to see you again soon at Courtyard by Marriott El Paso Airport so we can share yet another amazing experience!

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 22일
Kenneth, your high rating for the Courtyard by Marriott El Paso Airport is a testament of your positive experience, and we couldn't be more delighted. While you didn't share specific details about your stay, it's evident that you had a satisfying visit.We sincerely hope you had an enjoyable time exploring El Paso's unique charm, and that our hotel's strategic location near the airport was of great convenience for your travels. At Courtyard by Marriott El Paso Airport, we are committed to providing top-notch service, comfortable accommodations, and a variety of amenities to ensure our guests feel right at home.Although you provided no text, we appreciate hearing from all our guests, especially those who have had a great experience. Your rating tells us you appreciated the effort we put into ensuring every guest enjoys their stay. Perhaps you enjoyed our modern rooms, the dining options, or the exemplary customer service from our staff. Regardless of the specifics, we are thrilled to have met your expectations.We count ourselves lucky to have guests like you who take the time to give us feedback, even if it's simply with a rating. It helps us understand what we're doing right and to continue providing excellent service. We look forward to your next stay at the Courtyard by Marriott El Paso Airport, where we hope to create another wonderful experience for you. Thank you again for your feedback. It's wonderful to know you had a great stay.

10/10 - 훌륭해요

Patrick 님, Pleasant Prairie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 22일
Hello Patrick,Thank you for taking the time to rate your recent stay. We're thrilled to know that we managed to meet your expectations and create a good experience for you. A positive guest experience is paramount at the Courtyard by Marriott El Paso Airport, and your feedback signifies that our tireless efforts are making a significant impact.We focus on upholding the high standards of the Marriott brand, and it's great to hear that we delivered. We appreciate you choosing to stay with us when you visited El Paso. Remember, the team is here to ensure your comfort and satisfaction, so don't hesitate to visit us again when you next find yourself in our locale.Once more, thank you for your excellent review, and the team at the Courtyard by Marriott El Paso Airport looks forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are clean and very nice. Customer service is great.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 18일
Thank you for sharing this wonderful review with us, Samuel!We're thrilled to hear you had such an enjoyable experience at Courtyard by Marriott El Paso Airport! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Was great and amazing will come back again.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 18일
Thanks for the perfect rating, Amanda! We can't wait to see you again soon for another amazing experience at Courtyard by Marriott El Paso Airport.

6/10 - 괜찮아요

AMANDA

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 17일
Thank you for the feedback, Amanda.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and excellent customer service.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 15일
Thank you for the excellent rating, Samuel!It's fantastic to hear you enjoyed your stay at Courtyard by Marriott El Paso Airport so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our cleanliness and friendly staff is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

8/10 - 좋아요

Anhuar Javier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 6일
Thank you for the great rating, Anhuar!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard by Marriott El Paso Airport. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Sara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time we stayed here. We love the location, hotel is clean, and the bistro/bar is awesome.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 6일
Hello Sara,It is delightful to read about your recent stay with us at the Courtyard by Marriott El Paso Airport. It is always a pleasure to welcome returning guests back, and we are thrilled to know we successfully added another wonderful engagement to your travel experiences.You mentioning your fondness of our prime location is gratifying. We understand travelers value a strategic location like ours, that allows for seamless exploration, business, or easy connection to various parts of El Paso, which in turn enhances the overall experience. We are glad our location could add to the convenience and enjoyment of your stay.Equally uplifting are your comments about the cleanliness of our hotel. Our housekeeping team works tirelessly to maintain a spotless, comfortable, and safe environment for every guest and your endorsement of their efforts is most encouraging. They will be pleased to know they left such a positive impact on your experience.Furthermore, your praise for the bistro/bar is much appreciated. Our culinary team strives to create a variety of delicious offerings and enjoyable atmosphere. It's wonderful to hear you found it to be 'awesome' and were able to take advantage of this on-site amenity.In all, we are immensely appreciative of your kind words and your continued patronage. It is heartening to note that you opted to stay with us for a second time and found each experience to your satisfaction. Your positive feedback serves as motivation for our team to continue delivering exceptional guest experiences.We look forward to the pleasure of welcoming you back for a third time (or more!) at the Courtyard by Marriott El Paso Airport. Until then, safe travels.

10/10 - 훌륭해요

Marwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 4일
Thank you for the wonderful rating, Marwan!It's fantastic you enjoyed your time at Courtyard by Marriott El Paso Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Harold 님, Miami Beach

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 29일
Thanks for the outstanding rating, Harold!We're delighted your time at Courtyard by Marriott El Paso Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Very Minor Inconvenience
Had to attend an event in Los Angeles, so we drove from San Antonio and stayed overnight in El Paso. We stayed in the same hotel going and returning (5 days later). On the positive side, it's quiet, clean, and everyone we came into contact with was friendly and courteous. This was true both times. However, on the return trip, we were given a room that was missing the refrigerator. It was after a 14-hour drive; we were tired and we were already half-way unpacked for the night. We decided to just keep our stuff in our cooler in the car and buy more ice later. We had a lot of items and wanted to use the fridge to keep things cold overnight until we bought more ice in the morning. Not a big deal, really, but something to point out. Since the place was very clean, I have to assume that someone on staff must have noticed that the room had no fridge. If I were to stay more than one night, I'd probably have called the desk and had a chat, but instead we just crashed for the night and continued our drive the next day. Overall, it was a pleasant hotel. I'd feel comfortable returning to it if I ever had to go that route again. However, I'll probably make the effort to check that everything works and is there before I unpack. LOL
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 16일
Michael,Thank you for taking the time to share your experience at Courtyard by Marriott El Paso Airport. We are pleased to hear that our hotel provided a quiet and clean environment for your stay, and that our staff was friendly and courteous throughout both your visits.We apologize, however, for the inconvenience you faced with the missing refrigerator in your room during your return trip. We understand the frustration after a long drive, and can appreciate your decision to keep your items in your cooler instead. While it may not have been a major issue, we wish to assure you that guest satisfaction is of utmost importance to us, and any feedback is valuable in order to make improvements.Despite this minor issue, we are glad that your overall experience at the Courtyard by Marriott El Paso Airport was a pleasant one. In the future, should you choose to stay with us again, please feel free to notify our front desk of any concerns or requirements you may have. We are here to ensure your stay is as comfortable and enjoyable as possible, and will gladly assist with any requests.Once again, thank you for your review, and we hope to see you again in the near future. Safe travels!

10/10 - 훌륭해요

Joel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We like having the Bistro on property and it is easy to get to from the freeway.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 15일
Thank you for leaving us this wonderful review, Joel!We're thrilled your time at Courtyard by Marriott El Paso Airport was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!

2/10 - 너무 별로예요

Derrick

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room stinks of mold. I left and went to another hotel.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 13일
Derrick,We are genuinely sorry to hear about the unpleasant experience you had during your stay with us. It is deeply concerning that you encountered a strong odor in your room, and we apologize for any inconvenience it may have caused.Our team is committed to maintaining a high standard of cleanliness in all our rooms, and it's clear that this was not upheld during your visit. Please know that we take this feedback very seriously, as our guests' comfort is of utmost importance to us. We will work closely with our housekeeping staff to ensure that the issue you've highlighted is properly addressed and rectified.We regret that you felt it necessary to seek accommodations elsewhere and would like to assure you that your experience is not indicative of the level of service we usually provide. Should you ever choose to give us another chance in the future, we will do our utmost to ensure a comfortable and enjoyable stay for you.Thank you for taking the time to share your feedback. We truly appreciate it, as it helps us to grow and improve.

10/10 - 훌륭해요

Andres

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 7일
Thanks for the fantastic rating, Andres!It's outstanding we could exceed your expectations during your stay at Courtyard by Marriott El Paso Airport. We're all looking forward to your next stay with us.

4/10 - 별로예요

Juan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tv not all working, will not return.
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 31일
We appreciate the feedback, Juan.We're disappointed to hear you were dissatisfied with your recent stay. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.

6/10 - 괜찮아요

KYUNGSOO 님, ALEXANDER CITY

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 20일
We appreciate the feedback, Kyungsoo.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Eduardo A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 31일
Thanks for the perfect rating, Eduardo! We can't wait to see you again soon for another amazing experience at Courtyard by Marriott El Paso Airport. Have a great day!

10/10 - 훌륭해요

Verlan

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 30일
Thanks for sharing this perfect rating, Verlan!We're thrilled to hear you enjoyed your stay at Courtyard by Marriott El Paso Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!