객실 내 금고, 책상, 무료 WiFi, 침대 시트

데이즈 인 바이 윈덤 엘패소 에어포트 이스트 여행 후기

2 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 1007개 이용 후기 중 138개" "
평점 8 - 좋아요. 1007개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 173개" "
평점 4 - 별로예요. 1007개 이용 후기 중 177개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 328개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Jesus Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The guy on front desk nothing profesional too slow
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Dear Guest,Your feedback is important to us, and we will address this issue with our team to ensure a more efficient experience for our guests. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better on your next visit.

4/10 - 별로예요

Daniela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I paid for two nights but didn't even stay one night. I felt extremely unsafe.To top it off as we walked into the room. One of the beds was not made. Room looked dirty. It didn't seem like the rooms are being cleaned after each guest. But I guess you get what you pay for.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Daniela,We sincerely apologize for the discomfort and inconvenience you experienced during your brief stay with us. Ensuring the safety and comfort of our guests is our top priority, and we are a family-friendly hotel all guests feel safe at our property. Your feedback regarding the cleanliness of the room and the unmade bed is deeply concerning, and we will address these issues with our housekeeping team to ensure proper cleaning protocols are followed. Your comments are taken seriously, and we will strive to make necessary improvements to prevent similar situations. If you would consider giving us another chance in the future, we would welcome the opportunity to provide you with a much-improved experience.

6/10 - 괜찮아요

Analilia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Dirty bathroom and floors
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Analilia,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

6/10 - 괜찮아요

Analilia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Dirty bathroom
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Analilia,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

6/10 - 괜찮아요

Carlos

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Did not supply enough towels for our party of 4 and rooms were dirty especially the shower
2024년 2월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Carlos,We apologize for the inconvenience you experienced during your stay. Providing adequate towels and ensuring cleanliness are essential aspects of our service, and we regret falling short in these areas. Your feedback regarding the cleanliness of the rooms, especially the shower, is concerning, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. Please accept our apologies, and we appreciate your understanding. If you choose to stay with us again, we will strive to provide you with a much-improved experience.

10/10 - 훌륭해요

Rodolfo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!
2024년 2월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 1일
Hi Rodolfo,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars and review. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Oscar

2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 28일
Hi Oscar,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Valeria

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dirty, there were cockroaches in the room, the bathroom was dirty
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 26일
Hi Valeria,I apologize sincerely for the unacceptable conditions you encountered during your stay. Your experience falls well below our standards of cleanliness and comfort, and we're deeply sorry for any discomfort caused by the presence of cockroaches. Immediate action will be taken to address these issues and ensure that they do not recur. We hope to have the opportunity to restore your confidence in our hotel on any future visits.

8/10 - 좋아요

James

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good value all around.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 21일
Hi James,We're delighted to hear that you found our hotel to be a good value overall! We're pleased that you appreciated the experience. Thank you for your positive feedback, and we look forward to welcoming you back in the future!

8/10 - 좋아요

Gabe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Better than Motel 6!
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Hi Gabe,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

2/10 - 너무 별로예요

Samantha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Messy
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi Samantha,We apologize for the messiness you experienced during your stay. Maintaining a clean and tidy environment is important to us, and we regret any inconvenience caused. We will address this issue promptly to ensure a more pleasant experience for our guests in the future. If there are any specific concerns you'd like to share so we can improve, please feel free to let us know. Your feedback is valuable to us.

6/10 - 괜찮아요

Javier

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
In fact the problem is with the bathtub plumbing.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 11일
Hi Javier,We apologize for the inconvenience caused by the issue with the bathtub plumbing. Rest assured, we will address this promptly to ensure it's resolved for future guests. We're committed to providing a more enjoyable experience during your next visit.

6/10 - 괜찮아요

Fany

Está muy céntrico , solo las instalaciones están un poco descuidadas
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 6일
Hi Fany,Glad to hear that you found our hotel centrally located. However, we apologize for any shortcomings you experienced with our facilities. Please rest assured that we take your comments seriously, and we will address any areas of neglect promptly to ensure a better experience for our guests. Hope to have the opportunity to provide you with an enhanced experience during your next stay.

6/10 - 괜찮아요

Ngoc

가족 여행
좋아요: 직원 및 서비스
Upset because no hot water in bathroom
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 6일
Hi Ngoc,The issue you mentioned is not the standard of service we aim to provide and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will investigate this issue immediately to ensure that it is resolved promptly. Hope to have the opportunity to restore your confidence in us during your next visit.

4/10 - 별로예요

Ronald

별로예요: 청결 상태
Traffic noise all night, housekeeping not attentive.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 5일
Hi Ronald,We highly value your feedback as it provides us with a chance to enhance our service. Your comments are taken seriously, and we look forward to the opportunity to provide you with the exceptional experience you anticipate in the near future.

6/10 - 괜찮아요

Josue

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t complain for the price.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 25일
Hi Josue,Our team is glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 - 훌륭해요

thien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 27일
Hi Thien,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 - 훌륭해요

Ernesto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place, wouldn’t mind staying there again!
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Ernesto,Delighted to hear you had a fantastic experience! We're thrilled to be your choice for accommodation and look forward to welcoming you back.

4/10 - 별로예요

Stuart Wendell Shore

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was inexpensive, but still not worth it. Noisy, with the freeway located 100 yards to the south, no latching lock on the door, and no WiFi!
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 19일
Hi Stuart,We regret the noise disturbance, issues with the door lock, and the lack of WiFi. Your feedback is important, and we'll work to address these issues to improve our guests' experiences. We appreciate your input and hope you'll consider giving us another chance in the future.

6/10 - 괜찮아요

Hector

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Hi Hector,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 - 너무 별로예요

Karen

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Karen,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

8/10 - 좋아요

Cecilia

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Hi Cecilia,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.

4/10 - 별로예요

Jesus G

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We felt like we were given the Expedia room. The WiFi network was unreachable due to the long distance from the switch. The A/C unit was extremely noisy and we didn't get our room made during our stay. Nobody was at the front desk when needed. I'd say the property is being terribly mismanaged at the moment.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Hi Jesus,It's disheartening to hear about issues with the assigned room, WiFi accessibility, noisy A/C unit, and the lapse in housekeeping service. We assure you that we are actively working to address these issues. Your feedback is crucial, and we will strive to provide a much-improved experience in the future. We look forward to serving you with an improved stay.

10/10 - 훌륭해요

Rodolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Hi Rodolfo,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 - 좋아요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was really comfortable.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 21일
Hi Elizabeth,Delighted to hear that you found the bed comfortable! We strive to provide a restful experience for our guests. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another comfortable stay.

4/10 - 별로예요

Javier

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Solo que ocupo mi reembolso cancelaron mi reservación en el hotel y Expedia nunca dijo que ya no había habitación.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Javier,I'm sorry to hear about the inconvenience you've encountered with your reservation. Please know that unfortunately third-party reservation sites are not managed by the property. I recommend reaching out to Expedia's customer support as soon as possible for resolution. Your satisfaction is important to us.

10/10 - 훌륭해요

Chrisitna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent customer service beautiful modern rooms this is our go to for weekend getaways for my husband and I
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Chrisitna,We are thrilled to hear that you have had excellent customer service and enjoyed the beautiful modern rooms during your weekend getaways. It's always our goal to provide a positive and memorable experience for our guests. We appreciate your loyalty and look forward to being your go-to choice for future weekends. We can't wait to welcome you back for more enjoyable weekends.

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Jeremy,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 - 훌륭해요

vania

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Vania,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 - 훌륭해요

Julian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It very good price
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 17일
Hi Julian,We're thrilled to hear that you found our pricing to be very good! Providing value for our guests is important to us, and we appreciate your positive feedback. We look forward to the opportunity to welcome you back and continue exceeding your expectations.

4/10 - 별로예요

Cristina

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No vuelvo
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 17일
Hi Cristina,Your satisfaction is important to us, and we'd like to understand more about your experience to address any concerns you may have. If there are specific aspects that did not meet your expectations, or if you have suggestions for improvement, please feel free to provide more details. We appreciate your feedback and apologize for any disappointment you may have experienced.

2/10 - 너무 별로예요

Ruth

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 17일
Hi Ruth,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 - 별로예요

Guillermo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I stayed in lacked seating furniture and clothes rack. The heating unit was noisy and dirty, the room door was drafty with holes at the bottom of the door. Also, this hotel did not offer a breakfast.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 12일
Hi Guillermo,We regret to hear that many aspects of your stay made it very unsatisfactory for you. We will review each of your points and we work towards improvements. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve. We hope you will come back to stay with us again - we do not doubt that the next time you will have the wonderful experience that the vast majority of our guests have.

2/10 - 너무 별로예요

Laura

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room did not even have a lock, electricity did not work, many things broken, coffee machine broken, you could hear all the noise on the top floor and all the cars outside passing by.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Hi Laura,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I hope you will consider giving us another chance to exceed your expectations in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,I appreciate the generous 6-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.

10/10 - 훌륭해요

Javier

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Javier,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

8/10 - 좋아요

Juan

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Juan,Appreciate the generous 4-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.

8/10 - 좋아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 24일
Hi Samuel,Thank you for your positive feedback! We are thrilled to hear that our staff was very helpful during your stay. If there's anything specific that stood out or any additional feedback you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another enjoyable experience.

4/10 - 별로예요

Heather Leanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room dirty wasn’t cleaned
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Hi Heather,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. We have shared your feedback with our housekeeping team for improvements. Hope to serve you better in the future.

10/10 - 훌륭해요

Arly katiusca del valle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mnbg
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Hi Arly,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

10/10 - 훌륭해요

Maribel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fine
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 17일
Hi Maribel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Connor

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Hi Connor,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Oliver

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Malas almohadas, cabellos en las sábanas, malas y deterioradas instalaciones (baño, elevador). Había realizado reservación, misma que no encontraron al llegar y tuve que realizar una nueva
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 15일
Hi Oliver,The issues with the pillows, cleanliness, and deteriorated facilities are certainly not up to our standards, and we take this feedback seriously. Additionally, the confusion with your reservation is regrettable and falls below our usual level of service. We appreciate you bringing these matters to our attention, and we will take immediate steps to address and rectify these concerns. Your experience does not reflect our commitment to guest satisfaction, and we hope to have the opportunity to make amends in the future.

2/10 - 너무 별로예요

Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No había desayuno
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 15일
Hi Irene,We highly value your feedback, as it provides us with valuable insights to enhance our service. Your comments are taken seriously, and we are committed to making the necessary improvements. We look forward to the chance to provide you with the exceptional experience you anticipate in the near future.

8/10 - 좋아요

Americo

2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Americo,We are glad you had a nice stay and appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Fernando

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Fernando,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

4/10 - 별로예요

James

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first impression walking in was not good. Stinks in room. Paint and plaster all over floor. Looks like blood or tomato sauce is splattered on the ceiling. This place definitely has long term renters that are loud drunk and on drugs. Not kidding.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Hi James,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 - 너무 별로예요

Jessica

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 3일
Hi Jessica,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is valuable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 - 너무 별로예요

Ismael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is unsafe. The parking and outside set up is uncomfortable and feels unsafe.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Hi Ismael,Your comfort and well-being are of utmost importance to us. We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs
Bed bugs. Used condoms in the parking lot. They said there was grab-n-go breakfast, but we got there during the middle of breakfast hoirs and they said it jadnt been delivered yet
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,I apologize for the discomfort and inconvenience you endured. This is not what our guests experience with us. We take this feedback seriously, and we will take immediate action to address these issues. We hope to have the opportunity to serve you better on your next visit.