외관

홀리데이 인 엘 파소 웨스트 - 선랜드 파크, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1014개 이용 후기 중 439개" "
평점 8 - 좋아요. 1014개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1014개 이용 후기 중 137개" "
평점 4 - 별로예요. 1014개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1014개 이용 후기 중 92개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Maria

가족 여행
The only complaint I have is my room was not clean. The carpets had major stains, the headboards had thick dust, the shower curtain was stained. I had to ask front desk to change it. Staff was polite and helpful.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Maria, it's regrettable to hear you encountered cleanliness issues during your stay. We take great pride in our maintenance standards, so hearing this is concerning. Your feedback is much appreciated and will be shared with our team to ensure necessary improvements. It's heartening, though, that our team members were polite and helpful. Should you give us another chance, we aim to provide you with the flawless stay you deserve.

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Christina, thank you for your positive rating of Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We're thrilled you enjoyed your stay, and we hope to welcome you back for an even better experience next time.

10/10 - 훌륭해요

Grant

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Grant, thank you for your succinct positive feedback. It's fantastic to learn your experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, was thumbs-up worthy! We can't wait to welcome you back for another great stay.

10/10 - 훌륭해요

Kaustubh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unlike most other holiday inns, which his property is a little spread out but once you get oriented, it’s easy. The front desk staff is amazing and the best part was Matthew at the bar!! Ask him for a smoked old fashioned!! Would highly recommend this hotel for a short or long stay with or without family.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Kaustubh, we're thrilled to know you appreciated Holiday Inn El Paso West – Sunland Park's unique layout and found it easy to navigate. Our front desk team and bartenders, such as Matthew, indeed strive to provide an exceptional experience. We're glad you enjoyed your smoked old-fashioned! We sincerely appreciate your high recommendation and can't wait to welcome you back, whether your stay is short or long, and with or without family. We're confident we'll meet your expectations each time.

4/10 - 별로예요

Lila

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los cuartos olían a cigarro
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Lila, lamentamos saber tu experiencia con respecto al olor en tu habitación. Nos esforzamos por mantener un ambiente cómodo para todos nuestros huéspedes y tomamos en serio sus comentarios para evitar este tipo de problemas en el futuro. Esperamos que considere brindarnos otra oportunidad para brindarle una mejor estadía.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si te gusta la privacidad esta muy bien. No te sientes como en un clásico hotel un cubo, si vas a tener vecinos pero da la sensación de tener más privacidad y no te sientes tan amontonado.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Daniel, gracias por tus encantadores comentarios. En Holiday Inn El Paso West – Sunland Park, un hotel IHG, nuestro objetivo es crear una atmósfera en la que cada huésped se sienta cómodo como usted. Agradecemos enormemente sus comentarios positivos sobre nuestro exclusivo arreglo para garantizar la privacidad y la amplitud. ¡Esperamos darle la bienvenida pronto!

8/10 - 좋아요

Roger 님, Woodbridge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Gated access from parking to cabana and room. Didn’t like that the room door was not sealed so wind could blow in.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Roger, it's refreshing to hear that you found our secure parking to your liking at the Holiday Inn El Paso West – Sunland Park. Your comfort is our priority and we regret to hear of your experience with the room door, this will indeed be evaluated. We invite you to join us again for a seamless stay.

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La estancia estuvo excelente sin duda volveríamos
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Silvia, se agradecen mucho tus amables palabras. Es fantástico saber que disfrutó tanto de su estadía en el Holiday Inn El Paso West – Sunland Park. Esperamos darle la bienvenida nuevamente en el futuro. Viajes seguros.

8/10 - 좋아요

Marcella

별로예요: 청결 상태
Too old for the price
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Marcella, we appreciate your feedback. At the Holiday Inn El Paso West – Sunland Park, we strive to offer value at competitive rates. We acknowledge your insight regarding the condition of our property and are always looking to improve. Your feedback will definitely be considered in our ongoing efforts to enhance our guest experience. We hope to serve you again in the future.

10/10 - 훌륭해요

Iván

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Falta de mantenimiento a exteriores
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Iván, te agradecemos que compartas tus comentarios. Es importante para nosotros que cada aspecto de nuestro hotel cumpla con los estándares que permitan a los huéspedes disfrutar plenamente de su estadía. Hemos tomado nota de su comentario sobre la apariencia exterior y utilizaremos esta información para seguir mejorando. Nuestro objetivo en el Holiday Inn El Paso West – Sunland Park siempre es brindar una experiencia satisfactoria a los huéspedes. Gracias por elegir nuestro hotel y esperamos verlo nuevamente en su próxima visita a El Paso.

4/10 - 별로예요

Gibran

가족 여행
좋아요: 편의 시설/서비스
The personal of the hotel does not clean my room, at the reservation said that includes the breakfast but they here said NO, I think they can do the things better
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Gibran, we're truly sorry for any misunderstandings that may have occurred during your stay with regard to room cleanliness and the breakfast inclusions. Our main goal is to ensure our guests' comfort and satisfaction, therefore your feedback is extremely valuable to us. We've taken note of your concerns and we'll review our procedures to enhance our guest experience. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Mayra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Mayra, thank you for choosing to stay at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's rewarding to know you've appreciated your experience with us. We're looking forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would definitely stay here again. Just didn’t like that we got a smoking room and it reeked.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Ryan, it's delightful to know that you would consider staying at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, once again. We sincerely appreciate your feedback about room preferences. We always strive to accommodate our guests' needs and make improvements where necessary. Your next stay will indeed be better.

2/10 - 너무 별로예요

Graciela

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Graciela, it seems you didn't have the best experience at our hotel, which is disappointing to hear. We would greatly appreciate any specific feedback you could provide, so we have an opportunity to address it. We're devoted to enhancing our guests' stays and we hope to better your view in the future.

8/10 - 좋아요

Manuel Rogelio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un hotel cómodo, seguro. Le falta mantenimiento, aunque estaban pintando los estacionamientos lo cual se dificultó el encontrar lugar para el automóvil. Una de las cortinas estaba rota y faltaron todos los ganchos para colgar la ropa (lo reportamos y los llevaron de inmediato). Las maquinas de refrescos y las de hielo, no funcionan. Me he quedado varias veces en esta hotel y siempre había estado todo en perfecto estado. Creeo que posiblemente lo tienen en periodo de mantenimiento y renovacion
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Manuel, es maravilloso leer que valoras la comodidad y seguridad que brinda nuestro hotel. Tomamos nota de sus valiosas observaciones sobre las áreas de mantenimiento y apreciamos su comprensión mientras trabajamos en las mejoras. Nos alegra saber que se tomaron medidas inmediatas cuando informó sobre las perchas faltantes. Realmente apreciamos sus estadías repetidas y esperamos que note una mejora en su próxima visita, ya que nos esforzamos continuamente por garantizar el más alto nivel de satisfacción de los huéspedes.

8/10 - 좋아요

Erika Liliana

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad en si estuvo bien, pero la regadera del baño estaba sucia en cierta forma
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Erika, es fantástico saber que has encontrado el Holiday Inn El Paso West – Sunland Park casi a tu satisfacción. Lamentamos que haya tenido complicaciones con la limpieza de la ducha; Esto no está a la altura de nuestros estándares habituales. Nuestro equipo trabajará para mejorar los puntos que planteó. Esperamos tener la oportunidad de brindarle un mejor servicio durante su próximo viaje.

2/10 - 너무 별로예요

Maricruz

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the place nice and quiet clean the bed very comfortable The only down fault was the bugs in the room crawling on the walls couldn’t help thinking it crawling in my ears wild sleeping
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Maricruz, we appreciate you taking the time to share your feedback. It pleases us to hear that you appreciated the cleanliness and calm environment of the property, along with our comfortable beds. Nonetheless, we deeply regret to learn about the concern you mentioned. Rest assured such incidents are uncommon and we intend to do everything possible to rectify the situation. We hope you'll give us another chance to provide a much more enjoyable stay in the future.

4/10 - 별로예요

Jorge

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE SHOWER WAS TERRIBLE, WATER DID NOT DRAIN PROPERLY, THE TOILET DID NOT FLUSH PROPERLY, THE REFRIGERATOR FROZE ALL MY DRINKS. THE VAR WAS TERRIBLE, NO BEER ON TAP, NO SODA WATER, NO CRANBERRY JUICE. OVER ALL IT WAS NOT A GOOD STAY FOR THE PRICE.
답변 제공: Customer Service 님, 2024년 3월 1일
Jorge, we regret to note that your recent experience didn't meet expectations. Understanding the issues regarding the facilities, we assure you that they're not characteristic of the usual standards our guests expect. It seems there were certain limitations in our bar selection during your stay, we appreciate you mentioning this; it will aid us in our continuous improvements. Despite these points, we earnestly hope to have the chance to make a stronger impression in the future.

10/10 - 훌륭해요

Monserrat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room with easy access to shopping centers and food.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Monserrat, it's wonderful to hear that you found your room at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel, to be comfortable and appreciated our convenient location. We hope to welcome you back soon!

2/10 - 너무 별로예요

Francesca

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate the feedback, Francesca.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - 좋아요

Arena

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Arena, thank you for the 4-star rating you've given to Holiday Inn El Paso West – Sunland Park, an IHG Hotel on Expedia. We appreciate your feedback, and we look forward to welcoming you back the next time your travels bring you to our area.

8/10 - 좋아요

rodolfo 님, Chihuahua

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la comodidad de sus camas y que son varios edificios y eso permite qué tenga muchas zonas para caminar
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Rodolfo, gracias por resaltar la comodidad de nuestras camas en Holiday Inn El Paso West - Sunland Park. Nos complace saber que el diseño de la propiedad proporcionó suficientes áreas para caminar para su disfrute. Valoramos sus comentarios y esperamos su próxima visita. ¡Viajes seguros!

10/10 - 훌륭해요

Donna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues professional staff
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Donna, thank you for sharing your positive experience at the Holiday Inn El Paso West – Sunland Park. It's heartening to hear that our team's professionalism made your stay seamless and enjoyable. We're looking forward to your next visit.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was under renovation during my stay.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Robert, thank you for taking the time to review your stay at the Holiday Inn El Paso West – Sunland Park. While it's true, improvements are currently being made, we're still committed to providing our guests with the best possible experience. We hope to have the opportunity to welcome you back once these enhancements have been completed.

8/10 - 좋아요

Marco 님, Chihuahua

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Marco, it's fantastic to see that you had a satisfying experience at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We appreciate this wonderful rating, and in your next visit, we'd love to deliver an even better service to strive for that perfect score. Looking forward to welcoming you back soon.

2/10 - 너무 별로예요

joseph

단체 여행
Cobraron los desayunos según que está pagada en la reservación
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Joseph, lamentamos el malentendido relacionado con los cargos del desayuno durante su estadía. Nuestro objetivo siempre es proporcionar información clara y específica sobre los servicios del hotel. Parece que puede haber habido cierta confusión en este caso. Realmente apreciamos sus comentarios ya que nos ayudan a mejorar para futuros huéspedes. Esperamos que considere brindarnos otra oportunidad de servirle mejor en el futuro.

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Changed a bit since I stayed last time over 20 years ago.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Kyle, it's wonderful to hear you had the opportunity to revisit Holiday Inn El Paso West – Sunland Park after all these years and noticed some of the enhancements we've made. We strive to consistently improve and update our hotel for guests like you. We're looking forward to having you back in the future, perhaps sooner than another 20 years.

10/10 - 훌륭해요

Rossana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Rossana, thank you for choosing Holiday Inn El Paso West – Sunland Park for your stay and for taking the time to share your rating. We're thrilled you enjoyed your experience and we look forward to welcoming you back in the future. Safe travels until then.

6/10 - 괜찮아요

Luz 님, Somerset

I felt unsafe. The rooms are inconveniently located and rooms are older
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Luz, thank you for sharing your experience. Safety is of paramount importance to us, therefore, we are saddened to hear there were concerns during your stay. We apologize if the layout of our hotel was not to your liking and if the style of the rooms did not meet your expectations. We continuously strive for better and will reevaluate our settings to ensure guest comfort and satisfaction. Your feedback is appreciated and essential in helping us improve.

2/10 - 너무 별로예요

Ivon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed with the hotel, was super dirty and nasty
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
We appreciate you taking the time to leave us this feedback, Ivon.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

6/10 - 괜찮아요

Gerardo 님, Chihuahua

별로예요: 직원 및 서비스
Under construction. All outside access door are not working properly. Lots of dust everywhere
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Gerardo, thank you for your feedback. We understand that there were concerns related to ongoing improvements and cleanliness. Please know, our team is dedicated to ensuring that guests experience minimal disturbance. Nevertheless, we hope for a chance to deliver a more positive experience in the future.

4/10 - 별로예요

Ernesto Sandoval

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No tenia contro de la TV, no servia la cafetera, no servia el microondas, habia un calcetin del huesped anterior, lo que hace pensar que la limpuieza no la hacen bien,
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ernesto, gracias por informarnos sobre algunos elementos de su estadía. Estamos dedicados a brindar un ambiente cómodo y agradable para todos nuestros huéspedes y nos disculpamos por no estar a la altura en este caso. Lamentamos escuchar acerca de los problemas con las comodidades y la limpieza de su habitación. Tenga la seguridad de que sus comentarios se han compartido con nuestros equipos y nos comprometemos a esforzarnos por mejorar los servicios. Apreciaríamos la oportunidad de servirle mejor en una futura visita.

2/10 - 너무 별로예요

Maria I

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
El area dónde estaba el cuarto muy feo solo dónde estaba el cuarto que me dieron no avía más personas al rededor de miraba vacío no seguro nos dio miedo !!!! Un rodear para todo los de redención nada amable no vuelvo a operarme en ese hotel !!!!!!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
María, lamentamos saber que tu experiencia no cumplió con tus expectativas. Entendemos que le preocupaba la ubicación de su habitación y la falta de seguridad percibida, ya que su comodidad y bienestar es siempre nuestra principal prioridad. Estamos tomando en cuenta sus observaciones para futuras mejoras. Esperamos que considere brindarnos otra oportunidad para brindarle una experiencia mejorada.

8/10 - 좋아요

Jesus

연인과의 여행
???
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jesus, we appreciate you taking the time to leave a review. We hope your overall experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel was enjoyable. Thank you again for your feedback. We look forward to sharing an even better experience with you soon!

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice and simple. Clean and quiet. Good location
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
John, we're thrilled to hear that you appreciated the calm ambiance, cleanliness and convenient location of Holiday Inn El Paso West – Sunland Park, an IHG Hotel. Our goal is to offer guests a tranquil, spotless environment alongside an excellent position to explore the surroundings. Looking forward to your next visit!

6/10 - 괜찮아요

Maria

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
We appreciate you taking the time to share your feedback, Maria.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - 괜찮아요

Diane

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
We appreciate you leaving your feedback with us, Diane.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

edgar o morales

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Edgar, thank you for choosing to stay at Holiday Inn El Paso West – Sunland Park, an IHG Hotel and for giving us a favorable review. Your rating speaks volumes about your experience with us. We eagerly look forward to welcoming you back for another wonderful stay.

4/10 - 별로예요

Alfonso

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service overall was terrible and mediocre.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Thanks for the feedback, Alfonso.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Patricia, thank you for choosing Holiday Inn El Paso West - Sunland Park, an IHG Hotel. It seems like your stay was enjoyable given the top score given. Please do come visit us again soon, we're eager to serve you on your next trip!

6/10 - 괜찮아요

Eduardo

가족 여행
별로예요: 청결 상태, 객실의 편안함
Nosotros reservamos y pagamos 2.5 meses antes de la fecha de estancia. Reservamos para 4 adultos 1 cuarto con 2 camas dobles. Al llegar al hotel resulta que no había cuartos disponibles con 2 camas dobles, solo habia disponibles cuartos con 1 cama king size con 1 sofa-cama o con 2 camas individuales. En pocas palabras, no respetaron nuestra reservacion. Quisieron compensar esta falta con desayunos sin costo los primeros 2 dias. Sobre la limpieza, fueron a hacer el aseo muy temprano, por lo que aun estabamos dormidos. Ya no volvieron en todo el día y el cuarto se quedo sin limpiar durante los 3 dias de nuestra estancia. El hotel no esta mal, en general esta en muy buenas condiciones, de echo esta en remodelacion pero nuestra experiencia no fue la esperada.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Eduardo, es lamentable saber que tu experiencia no cumplió exactamente con tus expectativas. Tomamos nota de sus observaciones sobre la asignación de habitaciones y el horario temprano de limpieza. Si bien nuestro objetivo es brindar estadías cómodas y placenteras para todos nuestros huéspedes, parece que nos quedamos cortos durante su visita. Agradecemos su paciencia y comprensión con las renovaciones en curso y, en general, nos alegra saber que encontró favorable el estado de la propiedad. Esperamos tener la oportunidad de hacer que su próxima estadía con nosotros esté más alineada con sus expectativas.

10/10 - 훌륭해요

Lissa

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Lissa, it's great to see that you had a five-star experience with us at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We appreciate the high rating and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Manuel Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Manuel, we're thrilled to know you had a fantastic stay at the Holiday Inn El Paso West - Sunland Park. Your stellar rating is greatly appreciated and motivates our team members to continue delivering excellent service. We look forward to welcoming you back in the future. Safe travels!

6/10 - 괜찮아요

Robert scott

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very outdated, old conditions with floors and ceilings cracking. Very poor rating
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Robert, it's disappointing to hear about your recent stay. It seems that certain aspects of our premise's condition didn't meet your expectations. We strive to create a hospitable and comfortable space for all guests, so your feedback is valuable. Please rest assured that we continually work on maintaining and improving our premises. Thank you for sharing your observations.

6/10 - 괜찮아요

Selathiel

No llegué
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Selathiel, parece que pudo haber habido un malentendido o un problema imprevisto que te impidió llegar al hotel. Siempre estamos aquí para apoyar en caso de que se produzca alguna interrupción en el viaje. Esperamos recibirlo en el futuro.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Paul, it's wonderful to hear that your experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel was top-notch. Our team is delighted by your feedback and looks forward to welcoming you back on your next trip. Safe travels!

6/10 - 괜찮아요

Tony

Took me 30 minutes to ckwck in. Bathtub was clogged
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Tony, we appreciate your feedback after your recent stay. We regret to hear about the delayed check-in and bathroom pluming issue you encountered. We strive to ensure efficient processes and maintenance, and your experience will help us improve these areas. We hope to have the opportunity to provide you with a smoother stay in the future.

6/10 - 괜찮아요

Christina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Thank you for sharing, Christina.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 - 너무 별로예요

Lesli

아이를 동반한 가족 여행
Reservation was for standard room with King bed and sofa bed. Hotel room did not have sofa bed. Very disappointing. Hotel staff was not able to provide roll a way bed, nor did they provide other options.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Lesli, we're truly sorry to learn about the discrepancies you experienced regarding your room amenities. It's unfortunate that we weren't able to fulfill your expectations for alternative sleeping arrangements. We certainly strive to accommodate our guests' preferences and will work hard to improve in this aspect.

8/10 - 좋아요

berenice

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Berenice, thank you for choosing Holiday Inn El Paso West – Sunland Park and sharing your rating. We're glad to know your overall experience with us was enjoyable. We strive to keep improving and making each stay even better. Your feedback is truly important to us. Looking forward to your next visit!