외관

레드 루프 인 플러스+ 엘패소 이스트 여행 후기

2.5 out of 5
레드 루프 인 플러스+ 엘패소 이스트
11400 Chito Samaniego Dr, El Paso, TX

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1434개 이용 후기 중 680개" "
평점 8 - 좋아요. 1434개 이용 후기 중 358개" "
평점 6 - 괜찮아요. 1434개 이용 후기 중 159개" "
평점 4 - 별로예요. 1434개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1434개 이용 후기 중 153개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

seungheon

좋아요: 직원 및 서비스
별로예요: 청결 상태
Room was dirty but price is reasonable
2023년 5월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 5월 25일
Hello Seungheon,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ El Paso East. I'm glad that you found the price reasonable. You indicated that you were unsatisfied with the uncleanliness of the room. Please accept our apologies. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

8/10 - 좋아요

Dagoberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The surround
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Gerardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 18일
Hello Gerardo,I sincerely apologize that your stay at our Red Roof Plus+ El Paso East didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 17일
Hello ShawnThank you for choosing to stay at our RED ROOF PLUS+ EL PASO EAST. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Shawn

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking and elevator was right theough the front door. Check in and check out were a breeze and rooms were very clean and staff was outstanding.
2024년 4월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 17일
Hello Shawn,We appreciate your comments regarding your recent stay at the Red Roof Plus+ El Paso East. We always enjoy hearing about the positive experiences our guests have at our hotels and are happy that tour easy parking and check in met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Idania

출장 여행
좋아요: 청결 상태
Very good
2024년 4월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 17일
Hello Indania,We are happy to see that you had a good stay with us here at our Red Roof Plus+ El Paso East. At Red Roof we strive to provide satisfactory stays for our guests, and we are happy that was achieved for you. We hope to continue to provide great experiences for you.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Debora D

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Adjoining properties areas were dirty and not well lit
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 16일
Dear Debora,Thank you for your review following your stay at Red Roof Inn PLUS+ El Paso East. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the areas were dirty and not well lit, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof Management RediResponse Specialist

8/10 - 좋아요

Lirio

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet even during the day
2024년 4월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 16일
Dear Lirio, Everyone here at the Red Roof Inn PLUS+ El Paso East was proud to see your 4/5 score. I am happy that you were fond of our quiet environment. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Ismaylia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 16일
Thank you for taking a moment to leave a review, Ismaylia. The staff and I at the Red Roof Inn PLUS+ El Paso East appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

LaDennis

좋아요: 숙박 시설 상태 및 시설
I give this place 5 stars great pool great parking and location ! Staff were awesome as well!
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 16일
Dear LaDennis, Everyone here at the Red Roof Inn PLUS+ El Paso East was proud to see your 5/5 score. I am thrilled that our awesome staff, great parking and the other highlights pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for what I needed, clean environment and friendly staff. Highly recommend staying here
2024년 4월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 15일
Hello Carlos,Thank you for being a guest here at our Red Roof Plus+ El Paso East. We are happy to have been able to provide you with friendly service and a clean environment. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Victoria

좋아요: 직원 및 서비스
It was a place to crash for the night. The price was reasonable and it was clean. Shower area had drywall falling out around it. The guy at the front desk was very nice when we checked in. However, the parking was horrible. We had to park on the street and carry all our stuff into the hotel because They have two buses that looks like it’s there permanently by the way, they were parked and they each took up about six spaces at the front
2024년 4월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 15일
Dear Victoria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Plus+ El Paso East and are happy to see that you were pleased with our friendly front desk staff, the cleanliness of your room and our affordable rates. However, you've also expressed your disappointment in the parking and that there were issues with the dry wall in the shower. Thank you for relaying this concern to us. We have made note of your comments and will use this to improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Idania

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 4월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 13일
Dear Idania,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ El Paso East. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being all good. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Real nice place. Nice cleaning lady. Hubahuba
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 12일
Dear Matthew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EASTIt was great to read you were pleased with our nice staff and nice hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 12일
Dear Sarah, We at the RED ROOF PLUS+ EL PASO EAST are thrilled to have earned your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Adan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cancelación sin motivo válido
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee Especialista en RediResponse 님, 2024년 4월 12일
Estimado Adán,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF PLUS+ EL PASO EAST. Lamento que su experiencia no haya sido ideal debido a la cancelación de su reserva. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Gracias por compartir sus inquietudes y todo lo mejor en sus futuros viajes.Muy atentamente,Kerry-LeeGestión del techo rojoEspecialista en RediResponse

10/10 - 훌륭해요

Maria Elia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a quiet area.
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 12일
Dear Maria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EASTIt was great to read you were pleased with our quiet property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Kendra

별로예요: 편의 시설/서비스
Very convenient, especially for a last minute stay. The room was not very clean, and it smelled bad. Stains on the sheets. Not super stoked about staying there again.
2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 11일
Dear Kendra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ El Paso East. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our convenient location. You indicated that you were unsatisfied with odor of the room, stained sheets, unclean room and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was a glass bottle in the parking lot and I ran over in and broke it
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 11일
Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that a glass bottle was in parking lot in which you ran over and broke it. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Maritza 님, Tampa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed and recommend this place.
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 10일
Dear Maritza, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EAST. We appreciate your comments mentioning you enjoyed your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Aminadab

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 10일
Dear Aminadab, We at the RED ROOF PLUS+ EL PASO EAST are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Chase

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place no hair dryer, alarm broken no vent in bathroom make the room really stink
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 10일
Dear Chase,We at the RED ROOF PLUS+ EL PASO EAST are very sorry to learn that you were not able to fully enjoy your stay due to the broken alarm clock, no vent in the bathroom and no hair dryer. Your feedback is taken very seriously here at Red Roof, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

dominique

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was decent for the price. Some of the security/locked doors to enter the building were broken so anyone could have walked in… wasn’t a fan of that. Front desk staff was okay, not the friendliest. My main complaint is there was a screaming, crying child in a room right next to us and I guess the walls are paper thin because it was so loud it sounded like the child was in our room, woke up at 7AM after a late night and the child didn’t stop crying so I couldn’t sleep…
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 10일
Dear Dominique, Thank you for your review and your scoring regarding your stay at the RED ROOF PLUS+ EL PASO EAST. We are happy to hear your room was decent for the price. However, please accept our apologies for the broken security locks, the unfriendly front desk staff and the noise disturbance that hindered your sleep. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Claudia 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and price.
2024년 4월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 9일
Hello Claudia, Thank you for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad to know that you were pleased with our location and price. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It needs updating, but the room was clean and staff nice.
2024년 4월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 9일
Thank you, Anna, for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad you found your room to be clean and our staff to be nice, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Hector Barrio

Me cancelaron la recervacion los del hotel tuve que pagar otro al doble !!!
2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 7일
Estimado Héctor,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn PLUS+ El Paso East. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia, lo que resultó en su puntuación de 1/5. Usted indicó que no estaba satisfecho con la cancelación de su reserva y el cambio de tarifa. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Christian Ulises Calderon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpio y amables los empleados!!! De lo mejor en mi estancia..: es económico y muy buen hotel
2024년 3월에 2박 숙박함
답변 제공: Kerry-Lee Especialista en RediResponse 님, 2024년 4월 5일
Querido Christian,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios con respecto a su reciente estadía en el RED ROOF INN EL PASO WEST. Me alegró leer que nuestro hotel estaba limpio y económico y que nuestro personal era amable. Nuestro objetivo es brindar una estadía limpia y cómoda a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita, como se refleja en su puntaje perfecto. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kerry-LeeGestión del techo rojoEspecialista en RediResponse

10/10 - 훌륭해요

Melissa A.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean, comfy, and Convenient. Perfect 3 C’s!
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 3일
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean, comfortable room and convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Buena relación precio calidad
2024년 3월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 1일
Querido Daniel,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ EL PASO EAST. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta a la buena relación calidad-precio. Esperamos seguir brindándole grandes experiencias. Los comentarios positivos de los huéspedes, como el suyo, son siempre un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tus amables palabras. Al personal y a mí nos encantaría brindarle otra estadía cómoda en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Algerlon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 1일
Hello Algerlon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Yaseen Al

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comparing on the prices on this area, they are the best price and the hotel is very clean and customer service great
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 31일
Dear Yaseen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable prices, clean room and great customer service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 31일
Dear Bruce,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Brian 님, Abilene

2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 31일
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Roberto Acosta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 29일
Dear Roberto, It is so wonderful to see that we at the RED ROOF PLUS+ EL PASO EAST were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean hotel. Please know you are a value guest and we appreciate your business with us. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything Ok
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 27일
Dear Jesus,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EAST. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Iliana

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 27일
Hello Iliana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Lizzie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked this place to stay very pet friendly with. NO extra charge ! Very recommended!
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 27일
Dear Lizzie, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the pet friendliness. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

melody

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eric, the manager, was very efficient during checkin. However, after we reported a non-functioning TV System, he “blew” up off & said maintenance would come. After 2 hrs, we rechecked, Eric was already gone & found out that no maintenance crew was coming. Eric did not care! After hundreds of miles driven, a TV is a basic service in a hotel. Very dissatisfied and disgusted with misrepresentation/lie.
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 26일
Dear Melody, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ EL PASO EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Juliane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfekte Unterkunft. Schönes Zimmer mit allem was man braucht: Badewanne, TV, gutes WiFi, Microwelle und Kühlschrank und gutes Bett. Einziges Mako aus Sicht eines Europäers war, dass Mann die Fenster nicht zum Lüften öffnen konnte.
2024년 3월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 26일
Liebe Juliane,Vielen Dank, dass Sie sich die Zeit genommen haben, an unserer Gästebefragung teilzunehmen. Wir freuen uns über Ihre Kommentare nach Ihrem letzten Aufenthalt im RED ROOF PLUS+ EL PASO EAST bezüglich der perfekten Unterkünfte und dem schönen Bett. Ich entschuldige mich für etwaige Unannehmlichkeiten während Ihres Aufenthalts, die Ihr Erlebnis beeinträchtigt haben. Das Feedback unserer Gäste ist bei Red Roof immer willkommen, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern.Nochmals vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Wir freuen uns darauf, Sie auf Ihren zukünftigen Reisen zu sehen.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jamie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 25일
Hello Jamie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room for the price. Hotel has some age but is well kept. Decent sized rooms, clean and comfortable. Friendly staff and helpful w getting me a room early. I just spent hrs on the road and was tired and they gave me a room early which was greatly appreciated. Nice to have a fridge, microwave and coffee maker in the room.
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 24일
Dear David, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ EL PASO EAST regarding the nice room, cleanliness, comfortability, amenities provided and friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good price
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 24일
Dear Adriana,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ EL PASO EAST regarding the good price. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Robert

좋아요: 청결 상태, 직원 및 서비스
Way too noisy guests at all hours.
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 20일
Thank you for taking a moment to leave a review, Robert. The staff and I at the RED ROOF PLUS+ EL PASO EAST were disappointed to see your 1/5 score following your stay. You indicated that the noise disturbance dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very king the front desk people, and very clean room
2024년 3월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 20일
Thank you for taking the time to write about experience at the RED ROOF PLUS+ EL PASO EAST. Teresa,I am happy to read your kind remarks about our very kind front desk staff and your very clean room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Teresa, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

omar 님, el paso

2024년 3월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 20일
Hello Omar, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

DEXTER 님, Columbia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 18일
Hello Dexter, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ El Paso East and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Andres

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service !!!
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 16일
Dear Andres,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our customer service prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 16일
Hello Rosa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Ian

2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 8일
Dear Ian,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ El Paso East and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and as women traveling we felt safe. It’s in an odd industrial area. We were surprised to find a hotel there. Staff was courteous and helpful.
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 15일
Thank you for choosing us, Jennifer! We appreciate you taking the time to share your feedback at our hotel Red Roof Inn PLUS+ El Paso East, most especially the comments you made about the room and staff courtesy, prompting your 4/5 score. It's important for us to impress our guests and your comments will make this goal that much more attainable. Your satisfaction is our greatest reward, and we can t wait to welcome you back for another enjoyable stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist