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모텔 6 엘크 시티, 오클라호마 여행 후기

2 out of 5
모텔 6 엘크 시티, 오클라호마
2604 East Highway 66, Elk City, OK

이용 후기

6.4
평점 10 - 훌륭해요. 283개 이용 후기 중 51개" "
평점 8 - 좋아요. 283개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 283개 이용 후기 중 54개" "
평점 4 - 별로예요. 283개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 283개 이용 후기 중 45개" "

6.6/10

청결 상태

7.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Griselda

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Usually, if I don't have something nice to say, I wont. This will be one of my few exceptions. Starting at the lobby, the desk clerk was pretty friendly when first checking in. There is a large "NO REFUNDS" sign at check-in. The lobby smelled of a mix of humidity and cigarettes... place needs to be urgently aired out. The first room I got was absolutely filthy. The beds had hair on them, the sheets were dirty and stained. The restroom was even worse. I asked the desk clerk for a new room. The second room was better but not by much. The beds were also covered in hair, the sheets were stained, and sheets had cigarette burns. The restroom was also extremely filthy. Luckily, I always carry lysol wipes and tried to make the most out of the situation... It seemed like the room had not been cleaned in MONTHS!!! It was so gross!!! I requested clean sheets, and apparently, it was a hard feat to accomplish, filled with annoyance and sarcasm. My husband and friend made the beds with the clean sheets and we called it a night. This was the worst hotel/motel stay ever. I want a refund so bad. As for the manager, you're welcome. We left the room cleaner than when we arrived.

2/10 - 너무 별로예요

Scott

출장 여행
별로예요: 편의 시설/서비스
3:30 AM wake up call to trashy arguments
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Scott,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

4/10 - 별로예요

Chris

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Not very clean. No wash cloths, no soap for hands or shower. No matter, there was no hot water either.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Chris,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 - 훌륭해요

Rebel 님, Spencer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Esequiel

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Markley

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Front desk was very nice and very helpful 👍👍
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 7일
Hi Markley,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 - 너무 별로예요

Gulnaz

2023년 11월에 1박 숙박함

8/10 - 좋아요

Raymond

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is why it was $51 nothing special. A place to sleep. Very outdated. It’s ok
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 28일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location is easy to get to. The staff is kind and courteous. The room is spacious and clean.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 20일
Hey Sue, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 - 너무 별로예요

Lucia

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't waist your money.
The room was dirty and dead roaches all over the floor with cheerios. The bathroom smelled like mold and dampened.
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Jesus

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean but bed cover had holes. The lobby and halls smelled of cigar smoke and lobby area smelled of marijuana constantly. The halls looked dirty and the hall ceilings had water damage. Booked a non smoking room but could still smell smoke either from next door or halls. Walls are thin and could hear and literally feel the bumps from wall against our bed. There’s a sign in the lobby that says no refunds or else I would’ve stayed somewhere else, good thing it was a one night stay.
답변 제공: Brand Experience Team 님, 2023년 10월 25일
Hi Jesus,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 - 훌륭해요

Bruce

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michella Deneen

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Give Debbie a RAISE
We broke down about 20 miles from this town. We were hot and tired and so sad. Debbie and her crew made everything perfect. I cannot rave enough about her and the rest of the folks at this motel. The room is a better one for Motel 6. Not perfect, but I love that I can bring my Chihuahua's. I am so thankful for these people. I will definitely stay here in the future
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 9일
Hi MichellaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff very pleasant and very helpful. This was not a pleasure trip unfortunately. Everything good thanks
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 5일
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 - 너무 별로예요

Dwight

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was a mess very noisy. advertised breakfast had none. the drive had potholes. wasn't up to grade as for as other motel 6, I have stayed at.
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 28일
Hi Dwight,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

yolanda

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
this hotel was a VERY dirty experience. The blankets and sheets were disgusting and very worrisome to sleep on. The WHOLE hotel smelled like cigarettes when it’s supposedly a “no smoke zone” 1/10 experience would definitely not recommend.
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 16일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 - 훌륭해요

Scott b

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very happy we chose to stay here. Traveling on motorcycles, front desk lest us park them by front window so they could keep an eye on them. I’m insulin dependent. The person that checked us in assisted on getting my ice packs froze again. Plus had one that fit my cooler well and donated it to me. Everyone here has been really nice. They’re trying to keep the old building in good condition. The sheets and towels were clean.
2023년 7월에 1박 숙박함

8/10 - 좋아요

cecilia

연인과의 여행, 출장 여행
The hotel is dated but my room was clean with A/C, tv that worked and a very good hot shower! The stairway area definitely needed cleaning. Parking lot in and out areas could have the pot holes fixed (they are rather large). It was a great location for my business and excellent price!
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 26일
Hi Cecilia, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 - 별로예요

Maricel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Greg

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean, the price was very reasonable. Would stay there again
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 18일
Hi Greg,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Melissa

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Abdelkader

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not clean
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 11일
Hi Abdelkader, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

10/10 - 훌륭해요

fuquan

좋아요: 직원 및 서비스
条件一般
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 11일
こんにちは旅行者、完璧な評価をありがとう!Maz K. #Team6

4/10 - 별로예요

Julie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t do it
This poor old hotel needs shut down. It’s worn out, several rooms padlocked from the outside. I can only imagine how bad they must be inside. Our curtains were missing so many fasteners missing there were 6 inch gaps on each side. I kid you not, there were clothes bands aids covering the holes in the side of the bath tub.
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 7월 5일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was filthy, used a sleeping bag
답변 제공: Brand Experience Team 님, 2023년 6월 26일
Hi Robert,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

james

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel Ever
Words can not describe what happened. Arrived at 10:15PM. Employee affront door smoking . He could not get computer started, could not find reservations (had redeemed free night ).Suggested I pay him at a "discounted rate". I refused, then he questioned if I was at correct hotel, had correct date on reservation. I Had to provide printed copy. He then called someone. On my printed copy, he was so high, could not located check in date, or actually Motel 6 name ! This went on for 20 minutes ! He was so messed up, confused my State drivers license ID for a hotel room key !. Finally he let me check in after 25 minutes of his antics. Told him I was tired, been driving for over 13 hours . Now the room : numerous dead cockroaches, human blood on table leg, trash still in can from previous guest. Had I not been so beat tired , would have left.This employee should be discharged . This is the worse experience I've ever had at a Motel6 , or a reservation with Hotels.Com ! Have pictures to back up my allegations . Will file a complaint with Motel6 corporate and Hotels.Com , as I'm a gold member. Do NOT STAY at this place in ELK CITY OK.
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 26일
Hi James,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended
Ended up leaving to find a different hotel to stay at. The building was in terrible shape, no signs, the rooms had beds that were filled with cigarette burns. Did not make us comfortable so we left.
2023년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 3일
Hi Jessica,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 - 훌륭해요

Cory

!
2023년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 2월 23일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Cory

2023년 1월에 1박 숙박함

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Kato

4/10 - 별로예요

Linda

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Back door didn't close. Floors gritty. Stain on bedspread.
2022년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 10월 27일
Hi Linda,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 - 별로예요

john

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice but the facility is disgusting. The room had an odor of urine, the floors were sticky, the bathroom was unclean and the tub had peeling paint. The ice machine was broken.
2022년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 9월 30일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 - 별로예요

loraine

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away.
I have pics of all this. Blood on bathroom wall. Shower had 4 hairs, used bar of soap on upper edge of shower, showerhead pipe was disconnected, you could see into the wall where it was disconnected. Toilet bowl was black from hard water or not being cleaned. Strange people wandering about looking into cars. One person stumbled into a car with flat tires and passed out.
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Kimberly

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall for a one night stay it’s okay, being entirely honest this place is very run down and not properly maintained. Outlets are so worn they won’t hold a plug, have signs of sparking or small burns around the outlets. The room wasn’t cleaned well and appeared to have left over mess from previous occupants that wasn’t cleaned. The lights would flicker before staying on, the bathroom vent didn’t work. The bathroom was not properly cleaned and the shower curtain had what I hope was either mud or chocolate staining all over it. There were nail holes all in the walls that were poorly fixed and very obvious. The room came with a little fridge (clean) and a dirty microwave. It’s not the worst place to stay if you’re on a very strict budget but not the nicest either. The entire building has a weird smell to it and seemed the vending machines and ice were out of order.
2022년 7월에 1박 숙박함

4/10 - 별로예요

edwin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
none
You get what you pay for.
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 6월 2일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were nice, but the area around the property wasnt great.
2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 5월 2일
Hi Matthew, Thank you for the wonderful rating! Lilith #Team6

4/10 - 별로예요

Shonda

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot water didn't work. Smelled like smoke and weed in the whole building. Walls are super thin. Was woken up by children screaming and loud adults at the front desk. We wont be staying here again
2022년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 5월 2일
Hi Shonda, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 - 너무 별로예요

Grant

2022년 2월에 3박 숙박함

2/10 - 너무 별로예요

Julia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I didn't even stay at the hotel because the front desk lady Swore up and down she didnt have my reservation. I demand a refund
2021년 12월에 3박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2022년 1월 5일
Dear Julia, Thank you for your feedback and I am sorry that your experience has been very unpleasant. Customer service is one of our top priorities and we would never want any of our guests to be treated rudely. We will speak to the staff in question to ensure that our customer service standard would be re-imposed, and for this situation to never happen again. Sincerely,

2/10 - 너무 별로예요

Felicia

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

cindy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Dirty, dumpy, women yelling and arguing at 2am right by our room.
2021년 10월에 1박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 10월 26일
Dear cindy, Thank you for leaving us a review. Allow me to apologize on behalf of our hotel for all the issues that you have faced during your stay. We aim to provide a satisfactory and enjoyable experience to our guests. The problems that you have reported will be investigated for appropriate resolutions. We hope we can get a chance to replace this experience of yours with a more pleasant one. Sincerely,

2/10 - 너무 별로예요

Monica

2021년 10월에 1박 숙박함

8/10 - 좋아요

Terence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2021년 9월에 1박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 10월 14일
Dear Terence, We are happy to learn that every aspect of your stay has been good. It has been our pleasure serving you and rest assured we will use your positive feedback as a motivation to provide even more exceptional service. We hope to see you again. Sincerely,

8/10 - 좋아요

Ann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice people running this M6
2021년 9월에 4박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 9월 13일
Dear Ann, Thank you so much for your compliment! I will gladly share this to the entire team, and they surely have more encouragement to continue with our efforts to provide great service. We hope to see you again. Sincerely,

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
The property was very dirty with over a dozen dead cockroaches on the floor inside the room. Also the refrigerator did not work at all and the toilet “ran” all night long. I am not terribly picky but this dirtiness was terrible, I absolutely do not recommend.
2021년 8월에 1박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 8월 13일
Dear Valued Guest, Thank you for leaving us a review. I am so sorry about the unpleasant experience you've had. Cleanliness is a top priority and this experience of yours is not within our standards. We will get this reported to housekeeping and aim for a stricter compliance to cleanliness standards moving forward. Sincerely,