숙박 시설 입구

레드 라이언 호텔 & 컨퍼런스 센터 엘렌즈버그 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 204개" "
평점 8 - 좋아요. 1001개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 234개" "
평점 4 - 별로예요. 1001개 이용 후기 중 190개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 122개" "

6.6/10

청결 상태

8.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Teri

2022년 8월에 1박 숙박함
답변 제공: Brianne 님, 2022년 8월 9일
Teri, thank you so much for the positive review, we hope to welcome you back soon!

6/10 - 괜찮아요

Cindy

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: joana 님, 2024년 4월 18일
Thank you for your review, Cindy. We look forward to seeing you again.

4/10 - 별로예요

Sharon

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Heater sounds and rattling windows (windy) kept us up most of the night.
2024년 4월에 1박 숙박함
답변 제공: K-Night Auditor 님, 2024년 4월 15일
I'm so sorry to hear that if you would have contacted the front desk, I would have moved you to a more comfortable room, so you could have slept peacefully.

8/10 - 좋아요

Erik

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Simple and ease of location
2024년 4월에 2박 숙박함
답변 제공: K-Night Auditor 님, 2024년 4월 15일
thank you for your review. We hope to see you again !

6/10 - 괜찮아요

Kristi

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I’ve stayed here in the past and it seems to have slipped a bit from what it was. The room was fine, comfy bed and pillows and it was quiet. I and my grandchildren were really disappointed that the pool was closed, it wasn’t mentioned when I booked the room. Went down for coffee and to grab something for breakfast, the dining area was a mess, no plates, and there wasn’t any creamer for the coffee. There’s homeless people living in the small wooded area behind the hotel(where we parked closest to our room) and garbage out there where you would walk your dog while staying there. It used to be nicer, but it seems like since the Covid fiasco nothing is as nice or ran as good since.
2024년 3월에 1박 숙박함
답변 제공: RLH Front Desk 님, 2024년 4월 2일
Hi Kristi, in response to your review we are pleased you came back to stay with us. Unfortunately, on our website and other web sites it does state our pool is closed seasonally and is opening in April. In the future our plates are located by the silverware, and we have ample bowls and plates that our out daily. Creamer for the future is a dry creamer packet that is put by our coffee station and is located next to the sugar packets. To the concern of homeless people living behind in our brush. We do daily walks, and that area is part of our walk. I have not seen any one back there since last summer. I am curious as to when you stayed with us. If you could reach out to the hotel so I can get some clarification on your comments that will help us continue to be our very best for all guests. We look forward to hearing from you.

10/10 - 훌륭해요

Annika

반려동물 동반 여행
Gave my dog a snack and was very quiet!
2024년 3월에 1박 숙박함
답변 제공: Angie 님, 2024년 3월 30일
Annika, we are so happy you have enjoyed your stay with us. We care about our fur baby guests and happy to offer treats. Thank you for the 5 star review we look forward to seeing you again very soon.

8/10 - 좋아요

Christina

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very kind. It was clean and the beds were comfortable
2024년 3월에 1박 숙박함
답변 제공: Joana 님, 2024년 3월 27일
Thank you, Christina, for your kind review. So happy that your stay was comfortable. Our staff looks forward to seeing you again in the future.

2/10 - 너무 별로예요

Terry

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I got to hotel about 9:45 pm. Stood at the front desk for 15 minutes and could not find anyone to check me in, after 15 minutes walked across the driveway to the holiday inn express and stayed there. Basically this hotel was a ghost town, only 1-2 cars in parking lot no employees in evidence could not check in could. It find anyone to talk to so I didn even stay there. Got ripped off for room
2024년 3월에 1박 숙박함
답변 제공: Angie 님, 2024년 3월 21일
Good evening, Terry, I appreciate you letting me know about your experience. I have received your phone number and will reach out in the morning.

8/10 - 좋아요

Chad

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Hotel was good for the price. Definitely older hotel that needs updated. Rooms were clean. Bed is firm. Breakfast was a little disappointing...just packets of oatmeal, cereal and cheap bread/english muffins. No fruit or healthy options. Also, the pool is not available for use, which is not updated on expedia.
2024년 2월에 2박 숙박함
답변 제공: Milo, RLH Front Desk 님, 2024년 2월 25일
Hi Chad,Thank you for your gracious review! We apologize for the sparse breakfast. We are offering a lighter refreshment than normal due to our kitchen being in the process of being remodeled. We hope to see you again soon when it is updated!Best Regards,

10/10 - 훌륭해요

Tara

좋아요: 편의 시설/서비스
We were impressed with how comfortable the beds were with the cost of the hotel
2024년 2월에 1박 숙박함
답변 제공: Ellie 님, 2024년 2월 19일
We are so glad you enjoyed your stay with us! We hope to see you again in the future.

2/10 - 너무 별로예요

Samuel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures show a pool, but their pool is no longer in service. They left someone's old leftover food in the fridge. The bathroom didn't have a lock. The heater is not capable of hearing the room on cold days.
2024년 2월에 1박 숙박함
답변 제공: Ellie 님, 2024년 2월 19일
We thank you for taking the time to review our hotel. We apologize for any discomfort you felt while staying with us. We will use your feedback to better our hotel.

8/10 - 좋아요

Denis

가족 여행
좋아요: 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Drew 님, 2024년 2월 16일
Denis, thank you for the positive feedback. We always enjoy having new satisfied guests and look forward to repeating this on your next stay.

10/10 - 훌륭해요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and neat place, staff was nice , no issues
2024년 2월에 1박 숙박함
답변 제공: Milo, RLH Front Desk 님, 2024년 2월 15일
Hi Victor,Thank you so much for your gracious review. We hope to see you again at Red Lion!Best,

4/10 - 별로예요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was run down. There is a picture of a hot tub, but they don't have one. The indoor pool is closed for winter. The phones in the rooms don't work at all. The need was comfy, sheets and blankets seemed clean. Wi-fi worked well.
2024년 2월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 2월 12일
Thank you for your valued feedback. We are continuing to make improvements to the property and do apologize for any inconveniences you experienced during your stay. Our pool is seasonal and will be opening again in the spring. We look forward to you staying with us again in the future.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Angie 님, 2024년 2월 13일
We are so happy you enjoyed are stay.

2/10 - 너무 별로예요

Aaron

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2024년 1월 25일
Thank you for taking the time to review us, Aaron. We appreciate your business, and we would love if you can contact our front desk to let us know what we could improve on. We hope to host you again in the future with a better experience.

10/10 - 훌륭해요

Nate

2023년 11월에 5박 숙박함
답변 제공: Angie 님, 2024년 1월 19일
Nate, we are so pleased that you enjoyed your stay we look forward to seeing you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
Older hotel but very clean and the staff was friendly and helpful. The bed and pillows were incredibly comfortable!
2024년 1월에 1박 숙박함
답변 제공: Joana 님, 2024년 1월 8일
Thank you so much for your positive review. We are so pleased that you had a comfortable stay here. Look forward to seeing you again in the future.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has been there a long time but seems to be well maintained for its age. Desk staff were helpful and friendly.
2024년 1월에 1박 숙박함
답변 제공: Angie 님, 2024년 1월 8일
Thomas, we appreciate your business. Thank you for the kind words, we look forward to hosting you again.

10/10 - 훌륭해요

Wendy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: joana 님, 2023년 12월 12일
Thank you Wendy for your review. We are so glad that your stay was a good one. We look forward to seeing you again in the future.

4/10 - 별로예요

Joy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was very old and cold
2023년 12월에 1박 숙박함
답변 제공: Joana 님, 2023년 12월 14일
We appreciate your feedback Joy. I am sorry you were not pleased with the property itself. As an older property, we are doing our best with the materials provided to upgrade our rooms. This is a timely process.

10/10 - 훌륭해요

Michael

2023년 12월에 1박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 12월 9일
Hi Michael,Thank you for your gracious review! We hope to see you again soon. Best,

10/10 - 훌륭해요

Timothy P

답변 제공: Angie 님, 2024년 2월 13일
Timothy thank you for the fabulous review we look forward to seeing you again soon.

10/10 - 훌륭해요

Samantha

2023년 12월에 1박 숙박함
답변 제공: Angie 님, 2023년 12월 24일
Samantha, We are so pleased you enjoyed your stay with us. Please visit us again soon. Happy Holidays.

4/10 - 별로예요

Consuelo

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cold
It was snowing, the room was not warm at all! Hotel is old. .
2023년 12월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 12월 8일
Hello! Thank you for your review, as it gets colder we end to get less guests so we do not turn on the heat for every room all day if no guests are in there, however there is heating in every room that can be turned on by the guest. If you had contacted front desk, we would have been more than happy to assist you. Although this is the case during the cold months, we do apologize that your stay was subpar. We hope to host you again in the future with better and hopefully warmer experience.

6/10 - 괜찮아요

Kassidy

2023년 11월에 2박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 12월 16일
Thank you for taking the time to review us Kassidy. we hope to host you again with a better experience soon.

6/10 - 괜찮아요

Wes

단체 여행
View (?) from room window is a blank wall.
2023년 11월에 1박 숙박함
답변 제공: Angie 님, 2023년 11월 22일
Although we do our best to place our guest in a comfortable room. Not all requests or rooms are going to have desirable views. If you choose to stay with us again, may I suggest you call in advance and ask for the first floor Rooms 145-153 or rooms 233-247 Both floors will have a nice field view, and a nice way to wake up and stretch as you look out the window to the sun rise. Kindly Angie

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As a single 70 year old lady, i felt very safe and cared about. I had a concern about the trailer I was towing and the front desk folks made it a pleasure to stay there. Thank you
2023년 11월에 1박 숙박함
답변 제공: joana 님, 2023년 11월 21일
Thank you Rebecca for your kind feedback. I am so happy you felt safe and cared for. We appreciate your review very much and are glad we were able to provide accommodation in your time of need. We look forward to you staying with us again in the future.

6/10 - 괜찮아요

Kirsten

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was in a good location and fairly priced. The lobby was nicely updated and inviting. There was no elevator and our room was very far from the lobby. While we could park close to the room, going to the lobby was a chore, especially because my daughter was on crutches. Breakfast was basic. A little more effort in presentation and offerings would go a long way! Staff was very helpful and responsive.
2023년 11월에 2박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 11월 18일
Hi Kirsten, We apologize for the length of your room from the lobby; we will continue to work on being accommodating regarding guest restrictions. We appreciate that you liked our lobby and that the staff was helpful, and hope you stay tuned for RLH's improvements. Best Wishes,

10/10 - 훌륭해요

Elijah

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful easy checkin!! Property not bad for age!!
2023년 11월에 1박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 11월 14일
Hi Elijah, Thank you so much for your gracious review. We are glad check in was a breeze for you and we hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 11월 13일
Hello! Thank you for the positive review, we are glad you had a good stay and hope you come back to see us soon!

10/10 - 훌륭해요

Laura 님, Sequim

2023년 11월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 11월 28일
Thank you for the review, Laura! We look forward to hosting you again soon!

2/10 - 너무 별로예요

Desiree

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Milo, Red Lion Front Desk 님, 2023년 11월 5일
Hi Desiree,We sincerely apologize for your negative experience at our hotel. If there is anything we can do, or if you would like to share your concerns, please feel free to contact front desk anytime. Best Regards,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Milo, RLH Front Desk 님, 2023년 10월 28일
Good afternoon, We appreciate your honest review of our hotel and hope you choose to stay with us again!Best Wishes,

6/10 - 괜찮아요

Tanna

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and old
2023년 10월에 1박 숙박함
답변 제공: Joana 님, 2023년 10월 24일
Thank you Tanna for your review. We appreciate the time you have taken to provide us with this feedback. We do hope to see you again in the future.

8/10 - 좋아요

Jennifer

2023년 10월에 2박 숙박함
답변 제공: Joana 님, 2023년 10월 23일
Thank you, Jennifer, for your review. We are so happy your time here was a good one. We look forward to having you stay with us again in the future.

8/10 - 좋아요

martin 님, moses lake

가족 여행
좋아요: 직원 및 서비스
This property is old and needs remodel. Breakfast was sparse. Room was old but spacious and comfortable bed.
2023년 10월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 10월 22일
Thank you for the review, Martin! We are glad you enjoyed your stay with us and look forward to hosting you again in the future.

8/10 - 좋아요

simon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2023년 10월에 1박 숙박함
답변 제공: Red Lion Front Desk 님, 2023년 10월 19일
Hello Simon, Thank you for the review. We hope to see you again soon.

8/10 - 좋아요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 10월에 1박 숙박함
답변 제공: Joana 님, 2023년 10월 19일
Thank you Kyle for your review. So happy that your stay here was great! We look forward to seeing you again in the future.

6/10 - 괜찮아요

Joseph

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Joana 님, 2023년 10월 17일
Thank you for choosing Red Lion Ellensburg. We value your feedback, Joseph. We are happy that your experience here was a good one. We look forward to seeing you again in the future.

6/10 - 괜찮아요

david

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff
2023년 10월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 10월 17일
Thank you for reviewing us, David! I am sorry about not reaching your expectations, we pride ourselves on our customer service, so we thank you for observing this. We hope you come stay with us again soon so we can provide a better experience for you.

6/10 - 괜찮아요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Decent place to stay, everything works well. Staff was very kind and helpful.
2023년 10월에 1박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 10월 15일
Hi Craig,We are glad we were able to provide you with a comfortable and satisfactory stay. We hope to see you again soon!Best,

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old and run down
This hotel is old and run down. not as portrayed in the photos online. virtually empty when we checked in with better hotels right next door. They claim that it is being "refurbished" but really did not see any sign of that. the room was sub-par in condition and again not at all like the photos online. totally disappointed.
2023년 10월에 1박 숙박함
답변 제공: Milo, RLH Front Desk 님, 2023년 10월 15일
Hi David, Although it may not look so, we work on updating and refurbishing multiple elements of the hotel every week, as much as possible with very limited staff. We apologize for it being "empty" when you checked in. Sometimes our front desk staff must step away, but they always return promptly to assist guests. We apologize for being a bit older, however we intend to pride ourselves on guest comfort. If you need anything at all or have further questions, please do not hesitate to call front desk.

4/10 - 별로예요

Vanessa

2023년 10월에 1박 숙박함
답변 제공: Abigail - Red Lion Front Desk 님, 2023년 11월 3일
Thank you for taking the time to review us, Vanessa. I hope in the future we can host you with a more positive experience.

10/10 - 훌륭해요

Angelia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I have stayed here multiple times. I love it!
2023년 10월에 3박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 10월 13일
Hi Angelia, Thank you so much for your gracious review! We are glad we are able to provide a comfortable stay each time you visit us. If you have any questions or need anything at all, please do not hesitate to contact front desk.

8/10 - 좋아요

Thais

2023년 10월에 1박 숙박함
답변 제공: Red Lion Front Desk 님, 2023년 11월 1일
Thais - Thank you for your feedback we are so pleased that you enjoyed your stay. We hope to see you again in the near future.

4/10 - 별로예요

Mysti

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Joana 님, 2023년 10월 10일
We appreciate your review, Mysti. I apologize that we did not meet your expectations for your stay. We do hope to see you again.

4/10 - 별로예요

Shari

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Called for early check in weeks before. When arrived unable to check in, but came back 45 minutes after normal check in. Was told system overbooked and I couldn't check in. Was not called and told my room was ready until 6pm, when already at my event. When finally checked in at 940pm, was told I was upgraded to junior suite. I was thankful and went to room. It was horrible! Smeared blood on the door, mold all over in bathroom, bathroom filthy, carpet peeling off the floor, refrigerator leaking due to ice build up and couldn't shut. The whole second floor is in bad bed if cleaning and repair. Would hate to see what a normal room is like, if I got an "upgraded" suite! When I went down to get my kids breakfast and there was apples, oranges, 3 pieces of bread for toast I guess, coffee and water. Juice was gone. Not a Continental breakfast at all! Took kids to the pool to swim and water was so cloudy and area dirty, we didn't swim. Would not go back!
답변 제공: Angie 님, 2023년 10월 9일
Shari, we are sorry our hotel didn't meet your standards. Please reach out to the hotel directly if you would like to go over your concerns further.

4/10 - 별로예요

Lisa 님, Victoria

좋아요: 직원 및 서비스
별로예요: 청결 상태
Bathrooms small and dated. Bed comfy Breakfast ……area dirty and unkept dry cereal and toast. That’s it
2023년 10월에 1박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 10월 9일
Hi Lisa, We are sorry you are disappointed in our breakfast. We do advertise it however as a very light refreshment and also serve oatmeal, fruit, bagels, coffee and juice. If you ever need a heartier breakfast, front desk has excellent suggestions of breakfast restaurants. We will pass on to front desk that the area could be kept cleaner, however front desk tries their hardest to maintain the area while handling check outs and other guest requests in the morning. We apologize for not meeting your expectations, and hope we have the opportunity to impress you in the future. Best Regards,

4/10 - 별로예요

Eneida

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Milo, Red Lion Front Desk 님, 2023년 10월 5일
Hi Eneida, We are sorry your experience at our hotel did not meet your expectations. If you have any specific complaints, questions, or concerns, please feel free to contact front desk anytime. Best Regards,