외관

나이츠 인 엠포리아 여행 후기

1.5 out of 5
나이츠 인 엠포리아
3173 Sussex Dr, Emporia, VA

이용 후기

5.6
평점 10 - 훌륭해요. 216개 이용 후기 중 24개" "
평점 8 - 좋아요. 216개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 216개 이용 후기 중 43개" "
평점 4 - 별로예요. 216개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 216개 이용 후기 중 56개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Amber

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The person that checked me in kept asking if I was buried and I would sleep with other bed because I was so gorgeous I would not be stop making advances towards me
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Amber,What you have described is nowhere near the experience we want our guests to have, as providing our guests with professional service is one of our highest priorities. Your feedback will be discussed internally and we'll make improvements where necessary. Should you wish to discuss your experience with us further, we encourage you to reach out to us offline so that we can better assist you. Thank you, and we hope you will consider giving us another chance in the future.

2/10 - 너무 별로예요

julio

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is a tear down, the room smells, looks like never was cleaned, the bed sheets were dirty, apparently never changed, the bathtop drain left with the last guest soap. The entrance light switch shuts all the lights including the outlets, so the frigidaire, the TV and the cell phone charger gets disconnected when you switch off, therefore, you need to sleep with the light on, terrible experience
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 23일
Dear Julio,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness or upkeep concerns during your visit, as these matters are very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

2/10 - 너무 별로예요

Jay

별로예요: 청결 상태
Dirty sheets, rotten egg small
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 16일
Dear Jay,Providing clean and comfortable accommodations is paramount to us, and it is upsetting that this was not your experience. Our housekeeping team will be made aware of your remarks, and we will ensure that your room is given extra attention. Thank you for making your voice heard.

4/10 - 별로예요

Hilda

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
There was 2 soaps with hair in shower and a filthy facecloth. No chairs a desk but no chair. Smelled strong around of pot. Not too thrilled with place. Not coming back.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Hilda,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness concerns during your visit, as well as any disappointment regarding our accommodations. All of your comments will be discussed with our housekeeping team and we'll be sure to look into your feedback further. Please consider giving us another chance in the future; we know that we can impress you.

8/10 - 좋아요

VALERIA

가족 여행
좋아요: 직원 및 서비스
I like the room setup, check-in was good and easy parking. I did not like that the room was half clean, need a little more TLC
2024년 2월에 1박 숙박함

4/10 - 별로예요

Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bedding on the two beds in the room was dirty. The bathroom was dirty. The impression we had was that cleaning was not carried out correctly after the previous guest left. There were no towels available for use and there was also no rug in the bathroom to prevent water from escaping from the bathtub.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 13일
Dear Denise,Your feedback means the world to us. We're sorry to hear that you didn't have a good time with us and we apologize for any disappointment in the cleanliness or upkeep of our accommodations. These matters are incredibly important to us, so we'll be sure to look into all your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

6/10 - 괜찮아요

Lori

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The manager was nice, it said on the website that they would have continental breakfast and they do not. The room was moderately clean, but was not stocked when I got there. It was very quiet I felt safe.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jacalynn

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No towels, no breakfast, dirty sheets, microwave had no glass turn table, no cups
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 25일
Dear Jacalynn,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us, and we apologize for any issues regarding our amenities. All of your comments will be discussed internally, and we'll make improvements where necessary. Please come back and give us another chance soon.

6/10 - 괜찮아요

massoud

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Susan

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Casey

별로예요: 숙박 시설 상태 및 시설
Fix ice machine
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 23일
Dear Casey,We're sorry to hear about any issues with the ice machine, and we'll be sure to have our maintenance team look into your comments further. Thank you, and we hope you will give us another chance soon.

4/10 - 별로예요

Etienne

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No toilet paper, fridge & Microwave not working Also, the curtain of the shower was terribly dirt, it was black & white
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 16일
Dear Etienne,Thank you so much for the feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your comments further and make changes where necessary. Please come back and give us another chance soon.

4/10 - 별로예요

Sarah

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was cheap and you get what you pay for. They advertise free breakfast. Signage indicates free breakfast. Yet the staff advised no breakfast. Part of the reason we booked was breakfast and we feel this is disingenuous marketing.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 6일
Dear Sarah,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us, and we apologize for any disappointment in our available amenities. Your comments will be discussed internally, and we'll make changes where necessary. Please consider coming back to join us again soon; we know that we can impress you.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant place
There is a truck idling in front of my room. The front desk gentleman called maintenance and ask them to move along.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스
No road noise from I 95.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Chelsea

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Old, out dated but good for the price
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Khameil

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is dirty there is meldew on the shower curtain, the towels are dirty the hotel is falling apart.the curtain are falling down, lights une bathroom are hanging by the electrical wire, everything is dirty
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 12일
Dear Khameil,We value your feedback and the time you've taken to share. It is regrettable that our housekeeping efforts were a cause for concern, and we know we can do better. Housekeeping will give your room the attention it deserves, and we will also alert maintenance to the issues in your bathroom. Thank you, and we look forward to improving the guest experience.

2/10 - 너무 별로예요

Santhi

별로예요: 청결 상태
2023년 10월에 1박 숙박함

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

David

2023년 8월에 1박 숙박함

4/10 - 별로예요

Michal

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Very quiet location, tidy but not clean... sticky floor in the room, tons of hair on the sheets. It is very secluded location, around 10/15 min to the nearest store
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 16일
Dear Michal,We apologize for any cleanliness concerns during your visit. We understand your frustration, and we'll have our housekeeping team look into your comments. Thank you, and we hope you will give us another chance soon.

2/10 - 너무 별로예요

Sandra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON'T Stay here. Stay in your car instead
No hot water,not clean, lamps that could not reach the outlets, ROACHES!!! Beware. Hotels.com should remove this hotel from their platform.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 11일
Dear Sandra,In reading your review, it is clear we failed to meet your needs. Please accept our sincere apology for our shortfalls, and know that we will use your feedback to make positive changes. This is not the lasting impression we wish to leave you with, so please, allow us to welcome you back in the future for a much better experience.

4/10 - 별로예요

Suresh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

William 님, Lehigh Acres

별로예요: 편의 시설/서비스
I ended up waging war with all the flies in the room!! I got buzzed all throughout the night and the bathroom had tons in it. Pretty disgusting to be honest!!
2023년 7월에 1박 숙박함

4/10 - 별로예요

Davoud

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Entrance door couldn't be secured and there was a dead roach in the bathroom.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 20일
Dear Davoud,We are sorry that your experience at our property fell short of your expectations. Guests are encouraged to notify us of any issues they encounter so we may assist them, and we apologize if we were unaware of your concerns. That said, we will share your feedback with the respective teams so that we can work on improving our accommodations. Thank you for taking the time to share your thoughts, and we wish you well.

6/10 - 괜찮아요

PAMELA

별로예요: 숙박 시설 상태 및 시설
Old, no plugs for charging phone, door deadbolt didn’t work. Door latch fell off but someone did fix it. Not close to any restaurants. Room was very clean and staff was nice. Very good price. Quiet and I guess I got what I paid for.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Thushara 님, Tampa

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Patrick

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was very outdated. I will never stay there again.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Andrii

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing good to say. Mice running in the room. not clean at all.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 19일
Dear Andrii,We appreciate you taking the time to write about your experience. We take your comments very seriously, as this is not the standard we provide to our guests. Your feedback will be shared with our team for investigation. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

LOIS

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Shannon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was friendly however the room it’s self had minor issues the shower handle in the bathroom broke when trying to turn on the water and also the sink stopped up and did not drain until the morning
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Kileen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Ann

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel ever
Wires hanging from the ceiling, burn hole in blanket, no tv remote, microwave didn’t work, had to spray the whole room down with Lysol
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Aaron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Drove all night. Tried to check in after hours and no one was there. Phone outside to contact someone wasn't working and no one was ever at the desk. Was left stranded with no other options than sleeping in my car. The place is an absolute dump. Avoid this place like the plague.
2023년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 10일
Dear Aaron,We're sorry to hear that you didn't have a good experience with us, and we apologize for any lack of service. We'll be sure to look into your comments further and we hope you'll join us again soon.

2/10 - 너무 별로예요

Susan

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Stephanie

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Karen

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Maura

가족 여행
별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Nathalie

2023년 3월에 1박 숙박함

4/10 - 별로예요

Rick

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was really bad. We couldnt sleep for the bright lights in the room from outside. Shower curtin for drapes bed was kingsize but we were headed twards each other all night. The heater/ air was possessed with the hotel version of Moaning Myrtle and a train goes by with all its horns in use around 3 am.Floors were sticky and there were holes in the ceiling in the bathroom. I wasnt expecting much but we finally gave up the allusions of sleep and checked out at 4am
2023년 1월에 1박 숙박함
답변 제공: General Manager 님, 2023년 1월 30일
Dear Rick,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Please know that our dedicated team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our accommodations in the best light. It is our hope to welcome you back someday for an experience that is nothing short of five stars.

2/10 - 너무 별로예요

Theodore

별로예요: 청결 상태, 숙박 시설 상태 및 시설
First time and last stay.
Nosy air system. Mold and rust prevalent. Very old and not well maintained. Seedy location.
2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 1월 7일
Dear Theodore,Thank you so much for your comments. We're sorry to hear that our amenities failed to impress you during your visit, and we'll be sure to look into all your comments further. Despite this, we hope you'll consider coming back to give us another chance later down the road.

4/10 - 별로예요

Dennis 님, Binghamton

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Shabby but relatively clean, comfortable bed, Wi-Fi inoperable, no breakfast despite listing,
답변 제공: Guest Relations 님, 2022년 12월 28일
Dear Dennis,While it was a pleasure to offer you a clean and comfortable place to rest here in town, we do understand we have room to do even better. Our team will reflect upon your feedback and use it to take a step in the right direction, as guest satisfaction means everything to us. The next time your travels bring you this way, please consider giving us another try.

2/10 - 너무 별로예요

Dana

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No WAY would I stay here!
I did not even stay here! Pulled up to the parking lot and there were no spots because there was some type of party going on in the "Restaurant" next door. People were hanging out all over the parking lot, smoking, drinking, the one guy had a mask on and only his eyes showed. We were initially looking for a parking spot, but just kept right on going. I seriously FEARED FOR OUR LIVES, and because this was a no refunds reservation, I paid $100 to drive through this parking lot, hoping we would make it out the other end, past all the people who were standing in the way and did not look like they would move out of the way unless it was to start trouble and possibly steal or harm our car. You couldn't pay me to stay here!! No amount of money! And Hotels.com, as soon as I use my "free" night, I will never use your service again!! Shame on you, not vetting your offerings better! Disgusting!! I wish I had taken some photos of the mob that was outside here, but I was truly concerned for our safety and I had my two Grandchildren in the car with me.
2022년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was mold in the tub and i was afraid to walk around without shoes on in the room
2021년 5월에 1박 숙박함
답변 제공: Danny 님, 2021년 5월 11일
Thank you for your feedback! Please note we take our guest’s experience seriously and we will get this addressed immediately! See you in the near future for a better representation!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Not good the curtains are see through which means I had no privacy and it's very old shouldn'ta even been on the list very disappointed ☹️
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 17일
Thank you for the feedback! We understand the stay did not meet your expectations but rest assured, we will look into these concerns further. On behalf of our entire team, we wish you all the best going forward and hope to have you visit in the future for a better representation of the property!

8/10 - 좋아요

Enola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함

4/10 - 별로예요

Gordon

Wifi was sporadic at best. Advertised breakfast but said covid prevented it. Next night, we had no problem with breakfast someplace else. Outside of building a disgrace. Office closed in the morning (8am)
2021년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 3월 12일
Dear Gordon, We appreciate your feedback and apologize for any inconvenience you experienced. While we cannot speak for other properties, please know that we are doing all we can to ensure a safe environment for our guests and personnel. We've spoken to our team about our office hours, and we hope for another chance to impress you the next time you're in town.

4/10 - 별로예요

Adriana

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Budget option, and feels like it
Hotels.com advertises this place as having free breakfast, but they are no longer offering this due to covid. Many cars came very late at night (midnight and later) which made for lots of noise right outside the room. The receptionist took over 60 seconds to realize he should put on his face shield during our interaction.
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 13일
Hi Adriana, Thank you for the feedback! We understand the stay did not meet your expectations but rest assured, we will look into these concerns further. On behalf of our entire team, we wish you all the best going forward and hope to have you visit in the future for a better representation of the property!

4/10 - 별로예요

Charles

2020년 12월에 1박 숙박함
답변 제공: General Manager 님, 2020년 12월 22일
Thank you for the feedback Charles! Look forward to your next visit!

8/10 - 좋아요

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출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 5박 숙박함