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예약 가능 여부 확인

햄프턴 인 & 스위트 에니드 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 에니드
511 Demla Ct, Enid, OK

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 412개 이용 후기 중 241개" "
평점 8 - 좋아요. 412개 이용 후기 중 106개" "
평점 6 - 괜찮아요. 412개 이용 후기 중 35개" "
평점 4 - 별로예요. 412개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 412개 이용 후기 중 8개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Lauren 님, elk city

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Nice pool
2024년 4월에 1박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sink did not drain well and the shower was not strong
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Soccer Tournament in town , busy . Staff was great , Breakfast was Great
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our go to property when we are in Enid. Decent breakfast and close to everything in town! Friendly staff and clean rooms as well.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady conducting check in was very efficient and pleasant. The location is convenient to many restaurants.
2024년 4월에 1박 숙박함

8/10 - 좋아요

mary

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The desk employee was fantastic. Warm welcoming, smart. The bed not too comfy. Decor run down
2024년 2월에 1박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2024년 2월 20일
Thank You - we are so happy to hear you enjoyed your stay with us. We look forward to seeing you again.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rae at the front desk was super friendly and got me checked in quickly and made sure to inform me of all accommodations
2024년 2월에 1박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2024년 2월 20일
Thank You so much for recognizing the staff and we are happy you enjoyed your stay with us.

6/10 - 괜찮아요

Robin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty room.
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Hi Robin, Thanks for letting us know regarding the bench seat that we change out for you. We hope you enjoyed the rest of your stay.

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2024년 2월 20일
Thank You for the feedback.

8/10 - 좋아요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Very clean hotel! Complimentary breakfast was just ok. Accommodation for large truck and trailer parking. Carrie at check in was absolutely fantastic!! Only downside was if you stay more than one night, you have to ask for the room to be made up and new towels.
2023년 12월에 2박 숙박함
답변 제공: Hampton Inn and Suites 님, 2024년 1월 4일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Innand Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bringour Hamptonality to you and we look forward to a future stay with us or another Hilton Family HotelBrand. Please contact me personally with any questions or comments. House Keeping cleans rooms every other day. ….Welcome to our Hampton EnidOklahoma Family!

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hampton Inn and Suites 님, 2024년 1월 4일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Innand Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bringour Hamptonality to you and we look forward to a future stay with us or another Hilton Family HotelBrand. Please contact me personally with any questions or comments….Welcome to our Hampton EnidOklahoma Family!

8/10 - 좋아요

Bobby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly. Rooms were clean.
2023년 11월에 1박 숙박함
답변 제공: Hampton Inn and Suites 님, 2024년 1월 4일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Innand Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bringour Hamptonality to you and we look forward to a future stay with us or another Hilton Family HotelBrand. Please contact me personally with any questions or comments….Welcome to our Hampton EnidOklahoma Family!

10/10 - 훌륭해요

Bernardine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 10월에 1박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2023년 10월 27일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family! We love having your here.

4/10 - 별로예요

Darrell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
available TV viewing seemed much limited, e.g. could not find msnbc, among others. Internet was slow and choppy. Required repeated loging and wanted extra charge for higher speed. house keeping required request for freshing up the bathroom, but even with a request they missed the room.
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
We greatly apologize, personally, for the challenge you faced while staying with us. I will ensure that this is amended as it is our mission to create an "Every Guest, Every Time" Experience.Thank you for allowing us the opportunity to amend by telling us about your challenge during your stay...Please contact me personally with any questions or comments.

6/10 - 괜찮아요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was noisy. Every time the a/c came on it sounded like the wall was going to come down and shook the room. The same thing happened when it would cycle off. Therefore there wasn't much resting or sleeping.
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 14일
We are sorry that you had this experience at our property. I wanted to thank for the feedback, and I have addressed the issues.

10/10 - 훌륭해요

Jake

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 8월 7일
Thank You for the feedback, we are happy to hear you enjoyed your stay with us.

8/10 - 좋아요

Robin

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
It was pleasant
2023년 7월에 1박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 7월 31일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family! We love having your here.

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again if needed.
Nice place to stay. Inly problem was a couple who was put in the next room. At 3a.m. they were slamming doors and woke us up. Maybe a good idea not to put lodgers next door to each other. Good location, plenty of clean towels and nice pool. I do recommend it.
2023년 7월에 2박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 7월 31일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family! We love having your here.

8/10 - 좋아요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our stay here
2023년 7월에 4박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 7월 31일
Thank You and we are happy to hear you enjoyed your stay with us.

2/10 - 너무 별로예요

Wade

2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 7일
Thank You for the feedback.

8/10 - 좋아요

Kellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very good! We got there an hour early and they let us in our room even when they were very busy! Great place! And the lovely cleaning ladies are just wonderful!
2023년 7월에 2박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 7월 14일
Yay! Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma.We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future staywith us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Downhill from last stay
Room was probably not swept before we got there since there were several kids toys in the floor. 10pm lobby carpet cleaning was noisy, followed by music blasted on at 7 am in the outdoor drive up area outside our window. Those were annoying but the one thing that will make me reconsider returning here is the staff that greeted us (not) when we arrived for check in and the following night to ask a question about checkout. Ignored us as we stood at the desk until I finally said excuse me… then acted like we were a bother to need service.
2023년 6월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 14일
We greatly apologize, personally, for the challenge you faced while staying with us. I will ensure that this is amended as it is our mission to create an "Every Guest, Every Time" Experience.Thank you for allowing us the opportunity to amend by telling us about your challenge during your stay...Please contact me personally with any questions or comments.

10/10 - 훌륭해요

Princess

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 7월 14일
Yay! Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma.We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future staywith us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, clean, quiet stay.
2023년 6월에 1박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 7월 14일
Yay! Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma.We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future staywith us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

8/10 - 좋아요

Abraham

출장 여행
좋아요: 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 6월 10일
Thank You for the feedback and we look forward to seeing you again.

8/10 - 좋아요

Debra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 6월 10일
Thank You for the feedback. We are happy to hear that you enjoyed your stay.

10/10 - 훌륭해요

ANDREW 님, Oklahoma City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing to add.
2023년 5월에 1박 숙박함
답변 제공: Hampton Inn and Suites 님, 2023년 6월 10일
Thank you so much for the outstanding review. We look forward to seeing you again.

10/10 - 훌륭해요

Sharon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Makala was great, she help us so much
2023년 5월에 1박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2023년 5월 12일
Thank You so much for recognizing our staff. Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family! We love having your here.

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in and out was stellar. Even without having the app loaded and ready at first. Great check in. Had difficulty with logging into free wifi with the app download barrier and authentication with passwords but got friendly help at the desk and they got me up and going. Really was hungry at 11:30p after traveling all day. I’ve got specific dietary needs and none of the snack options downstairs at the front desk offered some thing for my requirements. Everything was sugary candies or heavy in carb chips. Even the bag of nuts that was offered was filled with chunks of fruits and raisins all of which aren’t on my diet. Please try offering, salted and unsalted nuts without any additional fruits or berries in the packaging. Also, try not to add anything covered with honey glaze/roasted or chocolate and sugars as in chocolate chips. It was too late to order food for delivery and without any other drink options besides sugary, soda pops, or a water I had to go to bed with a bottle of water. At breakfast the next morning, I was able to enjoy the scrambled eggs and the sausage, but there was no bacon and instead had three stations with breads, such as biscuits, waffles and pancakes and toast with butter and jelly. Muffins and cereals were also offered, but again are full of sugars and grains. Would have enjoyed seeing onions, red peppers, and mushrooms to have added to my eggs. Would also have enjoyed fresh cheeses or an option to make a keto burrito.
2023년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 12일
I have added gluten free and healthy snacks to our vending area and thank you for giving us feedback and what you would like to see at our property. Thank You for the feedback..

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed at the Hampton several times and it’s always great. It’s clean and the pool and Hot tub are always in good condition. Hot coffee and a good continental breakfast. We will be back!
2023년 4월에 1박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2023년 5월 12일
How about those Otis Spunkmeyer Cookies as well? We thank you for the shout out and we work really hard to insure all our guest have a superb stay and we love having you with us. Thank You so much for the 5 Star Review!!

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great
2023년 4월에 1박 숙박함
답변 제공: Hampton Inn and Suites - Enid Oklahoma 님, 2023년 4월 10일
Thank you for your wonderful comments/Scores in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

6/10 - 괜찮아요

Mary J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed 2 nights. We were very disappointed that our room was not refreshed after the first night. We thought the bed would’ve been made and towels replaced. Didn’t read anything that said it wouldn’t be done!!
2023년 3월에 2박 숙박함
답변 제공: Management 님, 2023년 4월 10일
We greatly apologize, personally, for the challenge you faced while staying with us. I will ensure that this is amended as it is our mission to create an "Every Guest, Every Time" Experience.Thank you for allowing us the opportunity to amend by telling us about your challenge during your stay...House Keeping is by request only, and we apologize that you were not informed during checkin. Please contact me personally with any questions or comments.

6/10 - 괜찮아요

Lou Ann

2023년 3월에 2박 숙박함
답변 제공: Management 님, 2023년 4월 10일
Thank You for the feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 3월 14일
Thank you for the Perfect 10 in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

10/10 - 훌륭해요

Stephanie

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient location with great amenities.
Friendly staff, clean rooms and great breakfast. Close to everything in Enid.
2023년 3월에 2박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 3월 14일
Thank You for recognizing the staff!!! Thank you for your wonderful comments in regard to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 3월 14일
Thank you for your wonderful 5 Star Review in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
The staff were amazing and super accomodating. Location is great. Hotel is clean, quiet and comfortable
2023년 2월에 1박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 2월 9일
Thank You for taking the time to share your experience, regarding your stay at our beautiful property. We look forward to serving you again in the future. Kind Regards,

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place and value.
Large, comfortable, quiet rooms! Super friendly staff from the front desk, kitchen and the maids.
2023년 1월에 5박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 2월 6일
Thank you for your wonderful comments in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid, Oklahoma Family!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay but needs just a couple of improvements.
It was great!! It did take a little while for our rooms to get cleaned. And the room was kinda small. But over all it was a really good stay! The food was good but it maybe they could mix it up a little more. But the service was very very good!! Everyone was extremely nice and helpful!
2023년 1월에 4박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 2월 6일
Thank you for your wonderful comments in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid, Oklahoma Family!

10/10 - 훌륭해요

Cody

2023년 1월에 2박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 3월 14일
Thank you for your wonderful 5 Star Review in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid Oklahoma Family!

10/10 - 훌륭해요

Rosie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean hotel . Nice and helpful staff. We will be returning customers.
2023년 1월에 1박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2023년 2월 6일
Thank you for your wonderful comments in regards to your stay at our Exceptional Hampton Inn and Suites Enid, Oklahoma. We are so very proud you chose to stay with us! It was our pleasure to bring our Hamptonality to you and we look forward to a future stay with us or another Hilton Family Hotel Brand. Please contact me personally with any questions or comments….Welcome to our Hampton Enid, Oklahoma Family!

2/10 - 너무 별로예요

Carol

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bedbugs
Our room had Bedbugs!!!! We left and were supposed to get a refund!!!!! Still waiting. That was last Wednesday.
2022년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 1월 10일
I greatly apologize, personally, for the challenge you faced while staying with us at the Hampton Inn and Suites -Enid Oklahoma. I will ensure that this is amended as it is our mission to create an "Every Guest, Every Time" Experience. Thank you for allowing us the opportunity to amend by telling us about your challenge during your stay and the condition of your guest room. We will address the issues you had during your stay.

10/10 - 훌륭해요

Sharon

10/10 - 훌륭해요

Michael

2022년 12월에 1박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2022년 12월 27일
Thank You for sharing. We are happy to hear you enjoyed your stay with us.

10/10 - 훌륭해요

Taylor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing time loved the pool and hot tub was open and the beds were so comfy and the breakfast was on point
2022년 12월에 2박 숙박함
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2022년 12월 27일
Thank You for sharing. We are happy to hear you enjoyed your stay with us.

10/10 - 훌륭해요

Kevin 님, Estes Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
best stay in Enid we have had. Great service. Great amenities.
답변 제공: Hampton Inn & Suites Enid Oklahoma 님, 2022년 12월 27일
Thank You for sharing. We are happy to hear you enjoyed your stay with us.

10/10 - 훌륭해요

Trevor

2022년 12월에 2박 숙박함

8/10 - 좋아요

D'Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service. Really good Breakfast. Nice to come in the Front Area with a Warm Fire going! The property could use some upgrades. There are No exhaust fans in the Bathroom and the room could use a update. The Shower was not working well.
답변 제공: Hampton Inn & Suites 님, 2022년 11월 30일
Thank You for the feedback and we are happy you enjoyed the warmth. We have exhaust fans they are controlled by the roof units. We will address the issues you had with your room and we thank you for letting us know. We look forward to your return!! Sincerely

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was very pleasant. The room was clean and the staff very friendly.
2022년 11월에 1박 숙박함
답변 제공: Hampton Inn & Suites 님, 2022년 12월 7일
Thank You for sharing. We are happy to hear you enjoyed your stay with us.

4/10 - 별로예요

Joey

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Tried to move us into cheaper room without notice
A week before my wife and I arrived I booked and paid for, in advance, 3 nights in Enid. We booked the king studio suite with sofa bed. When we arrived, we checked in, got our key cards and went to our room. The room was not the room we booked, but a much smaller room with two beds. We hauled our luggage back to the lobby and told the person there, a young woman, that we were given the wrong room. I pulled out my phone and showed the pre-paid booking for the king suite. An older woman with longish hair came out and said that all the king suites were booked and we had to be moved into the smaller, cheaper room. This was unacceptable. Since when is it Hampton Inn policy to move a prepaid booking into a smaller, cheaper room without so much as a word in advance? I made it clear this was not acceptable and asked for a corporate number. The older lady, huffing and puffing and complaining about how hard it was to keep bookings straight (Is this a proper conversation to have with a guest, Hampton Inn?) and finally got us the room we booked and pre-paid for. While doing this, the woman made the offhand remark that this particular room's rates were higher that weekend, which leads me to believe that she moved us into the smaller room so she could charge the higher price for walk-ins. Once in the room we tried to use the microwave. It didn't work. We tried to use the one on the bottom floor but it was filthy. The rest of the hotel was in good condition. Just very poor customer service.
2022년 11월에 3박 숙박함
답변 제공: Management 님, 2022년 11월 28일
We apologize about the encounters that you had during your stay. You reserve a room at the hotel, it may not be the room you have reserved at times people extend rooms go out of order. We do our best to help and it looks like during the busy weekend we were able to put in a room type you reserved, and we also came up and fixed the microwave. I believe my clerk was nervous due to the fact that during check in you were using obscene langue and I believe it made her very uncomfortable. She was not used to that, and we do our best to make everyone comfortable and listen to issues and try to solve them. We thank you for the feedback - Happy Holidays