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노보텔 런던 스탠스티드 에어포트 여행 후기

4 out of 5
노보텔 런던 스탠스티드 에어포트
Round Coppice Road, London Stansted Airport, Stansted, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 977개 이용 후기 중 468개" "
평점 8 - 좋아요. 977개 이용 후기 중 334개" "
평점 6 - 괜찮아요. 977개 이용 후기 중 95개" "
평점 4 - 별로예요. 977개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 977개 이용 후기 중 32개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

JUHONG

Limited shuttle service time (no information about break)
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

JEONGHUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Joanna 님, 2020년 1월 27일
Thank you, we appreciate you taking the time to give us your feedback.

10/10 - 훌륭해요

HYUNJAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
스탠스테드노보텔에서 피로를 풀다
매우 만족스런 호텔이다. 직원들 모두 친절하고 룸은 깨끗했고 아침식사는 매우 좋았다. 셔틀이 아침4시부터 자정 전후까지 공항을 왕복운행하고 있어 공항을 왕래하기가 매우 편하다.
2019년 10월에 2박 숙박함
답변 제공: Jan 님, 2019년 10월 30일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

MINJU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항이랑 최고 가까웡용
조앗어요 공항이랑 가까운데ㅠㅠㅠ셔틀 3파운드 현금으로 내야대여 짤없음 진심 그거말곤 다조아용
2019년 6월에 2박 숙박함
답변 제공: Joanna 님, 2019년 6월 21일
Many thanks for taking the time to give us your feedback. Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Unsatisfactory check-in experience
Although I found the location of the hotel excellent, and the room's cleanliness, maintenance and the amenities provided were all okay, I felt unpleasant, upset even, with the staff at the reception during my stay. I checked in at 11 p.m. which was very late, but I still expected to receive some welcome at the reception, but no. The person at the reception spoke nothing to me at all, just gave me the key, and that was it. Aren't they suppose to explain at least how I should access the room, where the the gym and the restaurant are, when they open and close, etc.? I asked if breakfast is provided next morning (I knew it was included in my rate but wanted to confirm) and he said no. I was confused and asked again. In such circumstances, the staff is supposed to tell me I can purchase breakfast, get room service or go to a cafe nearby, right? And of course, I went down to the restaurant next morning and ordered breakfast, and the kind waitress there checked my room number and told me my breakfast is actually free.
2018년 8월에 1박 숙박함
답변 제공: Emma Leonard 님, 2018년 8월 31일
Thank you for your feed back, I am sorry to hear that you had a bad experience with our reception staff. This is not the normal standard and I will pass over your comments to the Front Office Manager so he can retain the team. We are glad you found the rest of your stay all OK.

8/10 - 좋아요

Andrejus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 18일
Dear guest,Thank you for taking the time to leave a review of the Novotel. We hope you had a great stay.Sincerely,Novotel Team

8/10 - 좋아요

Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Parking was an additional £10 and just a few places available.
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 12일
Dear Kristina,Thank you for taking the time to leave a review of the Novotel. Providing convenient and ample parking for our guests is important to us, and I apologize for any inconvenience this may have caused during your stay.We hope we can welcome you back into the Novotel in the future.Sincerely, Novotel Team

8/10 - 좋아요

Elke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Der Shuttlebus zum Flughafen war sehr praktisch. Das Frühstück ist gut und reichhaltig.
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 8일
Dear Elke,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Kate

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Efficient friendly Staff .Wonderful comfortable bed, super power shower
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 2일
Dear Kate,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Modern, clean and airy. Room was too warm but when I asked for a fan they were more than happy to provide.
2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 2일
Dear Stacey,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent lication
2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 19일
Dear Irene,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team

10/10 - 훌륭해요

Penny

2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 28일
Dear Penny,Thank you for taking the time to leave a review of the Novotel.We look forward to welcoming you back in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 12일
Dear Paul,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

4/10 - 별로예요

Sabrina

별로예요: 숙박 시설 상태 및 시설
Linens were stained and shower was dirty.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 6일
Dear Sabrina,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the bedroom wasn't up to our normal standards, I will pass this over to the management team so we can look into this.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 - 좋아요

Amanda

2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 21일
Dear Amanda,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the novotel in the future.Sincerely, Novotel Team

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 6일
Dear James,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were friendly and helpful. Transport to the airport was good. Breakfast was mediocre.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 6일
Dear Maria,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 - 좋아요

Yasmin

좋아요: 청결 상태, 직원 및 서비스
Der beworbene Flughafen Shuttle ist nicht kostenlos sondern kostet 4 Pfund. Das Zimmer war sehr alt und die Einrichtung sollte erneuert werden.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Yasmin,Thank you for taking the time in leaving a review of our hotel. With regards to the shuttle bus, this is an outside company so we don't have any input in the price. I will however pass this on to the bus company.Sincerely,Novotel Team

10/10 - 훌륭해요

Tatenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Tatenda,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Susan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Susan,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 - 별로예요

Hollie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Hollie,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Anne Marie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff were excellent, above and beyond. Very helpful with one of our disabled party . We were delayed and late checking in and having a meal but accomadated with no fuss . So thank you to them
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Anne Marie,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding the staff, I will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

Tiger

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Tiger,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Dr J rosen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient - All staff were lovely
Very convenient. Transfer costs £4 each way. they run every 30 mins. All staff were lovely - reception, restaurant and bar. Good venie for an overnight before/after a flight
2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear J Rosen,Thank you for the great review. We are happy to hear that all the staff were lovely. i will be sure to pass this onto the team.We hope we can welcome you back to the Novotel in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

James

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear James,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 - 별로예요

Sanjoy

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Sanjoy,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Mr P E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Guest,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

George

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear George,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

Matt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient, clean and friendly staff
2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Matt,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding our staff, i will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Clive 님, Paphos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stop for a short stay! 10 minute courtesy bus from Stansted Airport. A great English breakfast!! Would stay here again if we were passing through!
2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Clive,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Convenient for our needs. Varied, well stocked breakfast
2023년 12월에 2박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear David,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Deborah

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Deborah,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, comfortable and clean. Breakfast was well worth the money. The only down side was trying to park, car was very full and took a very long time to find a space
2023년 12월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear David,Thank you for taking the time in leaving a review of our hotel. We are sorry to hear that it took you a while to find a parking space, if you do stay with us again and you are unable to find a space please do let the reception know and they will be able to help.We hope we can welcome you back in the near future.Sincerely,Novotel Team

6/10 - 괜찮아요

Sawyer

2023년 12월에 2박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Sawyer,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Maikel

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Miguel

2023년 12월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 12월 18일
Dear Miguel,Thank you for taking the time to leave a review of the Novotel Hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Baiju

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

S V

좋아요: 청결 상태
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear S V,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

6/10 - 괜찮아요

Roberto

출장 여행
좋아요: 직원 및 서비스
Lenzuola sporche, peli e capelli
2023년 12월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 12월 18일
Dear Roberto,Thank you for taking the time to leave a review of the Novotel Hotel.We are sorry to hear you found the bedsheets to be dirty with fur and hair. I will hand this over to the housekeeping management so we can look into this.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and close to the airport :)
2023년 11월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 12월 18일
Dear Simon,Thank you for taking the time to leave a review of the Novotel Hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Ebrahim

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Feyza

2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Hasan

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was filthy with non working air cons. There was no water, no even basics.
2023년 11월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 12월 18일
Dear Hasan,Thank you for taking the time to leave a review of the Novotel Hotel.We are sorry to hear that the room was not clean and that the air conditioner did not work. I will hand this over to the appropriate management teams so we can look into this.We hope we can welcome you back again in the future.Sincerely,Novotel Team

8/10 - 좋아요

Bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paying for a courtesy bus to / from the airport terminal was an inconvenience.
2023년 11월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 11월 22일
Dear Bernard,Thank you for taking the time to leave a review of the Novotel.Regarding the price for the bus, this is an outside company and unfortunately we do not get to choose the price for this.We hope we can welcome you back to the Novotel again in the future.Sincerely,Novotel Team

6/10 - 괜찮아요

Jamie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Busy hotel which seems to struggle with service and space. Visited on a business trip as was staying in the area. Wanted to get some food but bar was really busy and restaurant also busy. You could see how hard the staff were working in the evening so needed more heads to help support meeting demand. I decided to go upstairs for room service and no one answered the phone so wasnt able to eat. Managed to get a deliveroo but was disappointed as it had been a long day. Rooms are nice and comfortable so get the service right and it would be a nice hotel.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

ISHIGAMI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
清潔感で新しい素敵なホテルでした
とて綺麗で清潔なホテルでした。トランジットで予約しましたが遅くにチェックインして早朝にチェックアウトだったのでゆっくりできなかったのが残念です。
2023년 11월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 11월 13일
Dear Ishigami,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerley,Novotel Team

10/10 - 훌륭해요

Raphael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 11월 13일
Dear Raphael,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Excellent stay for one night .Room was small but ok for one night .A lovely deep soaker tub which i love .The restaurant/ bar food was fantastic and very friendly .The only negative was the bathroom sink did not drain well ,Definitely needs to be fixed !!! The bed was super comfy.
2023년 11월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 11월 6일
Dear Pauline,Thank you for taking the time to leave a review of the Novotel.Thank you for letting us know about the sink not draining properly, I will pass this over to the maintenance team.We hope we can welcome you back in the future.Sincerely,Novotel Team

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Novotel Team 님, 2023년 11월 6일
Dear David,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team