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스톡 바이 네일랜드 호텔, 골프 앤드 스파 여행 후기

4 out of 5
스톡 바이 네일랜드 호텔, 골프 앤드 스파
Keepers Lane, Leavenheath, Colchester, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 291개 이용 후기 중 131개" "
평점 8 - 좋아요. 291개 이용 후기 중 106개" "
평점 6 - 괜찮아요. 291개 이용 후기 중 40개" "
평점 4 - 별로예요. 291개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 291개 이용 후기 중 4개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 3월 31일
Thank you for your 5* rating. We hope to see you again in the future. Kind regards SbN

6/10 - 괜찮아요

Muhammed

출장 여행
Average. Could do with better food options
2024년 1월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 1월 31일
Muhammed, thank you for your comments. We have the Lakes restaurant, Lounge area as well as the Sports Bar available so we have plenty of options to dine in at our resort. We hope to see you again in the future. Kind regards SbN

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay.
We had a great stay, staff were really friendly, an amazing breakfast. Didnt get to use spa facilities or restaurant as we were visiting friends. The only slight critism is that the bedding and bathroom was a little bit 'tired'
2024년 1월에 2박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 1월 31일
Lisa, thank you for your review. We are pleased on the whole you enjoyed your visit. Best Wishes SbN

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Its ok
Quality of stay let down by reception staff didnt advise of how to access pool, where it was, that we could use it, or the spa treatments. Hotel is nice, on site restaurant was good.
2024년 1월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 2월 11일
Thank you for leaving us a review, we are sorry to hear that you felt let down however pool and Spa information is included in your booking confirmation. We are however pleased you enjoyed the restaurant. Best Wishes SbN

10/10 - 훌륭해요

Ryan 님, Reading

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 1월 17일
Ryan, thank you so much for leaving us a 5* rating, we are pleased you enjoyed your visit and look forward to seeing you again soon. Best Wishes SbN

8/10 - 좋아요

Didem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the experinece was good. The reception staff was amazing and very friendly always smiling and polite.
2024년 1월에 2박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 1월 17일
Didem, thank you for your review. We are pleased you had a good time and hope you will visit us again very soon. Best Wishes SbN

10/10 - 훌륭해요

Rod

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First class value
Great accomadstion., great staff grest food
2024년 1월에 2박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2024년 1월 17일
Rod, thank you for leaving us a 5* review. We are delighted to hear that you enjoyed your stay. We hope to see you again very soon. Kind regards SbN

10/10 - 훌륭해요

Hana

2023년 12월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2023년 12월 20일
Hana. Thank you for leaving us a 10/10 rating. We hope to see you again soon. Best Wishes SbN

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스
Weekend break
I have stayed at the Stoke by nayland hotel many times before the pandemic and was always impressed by the standard of hotel accommodation, facilities and the warm customer service that is provided by staff. This weekend I spent 1 night at the hotel with my husband. The staff were wonderful and really went above and beyond to look after us. The food in the bar was fantastic and really reasonable prices and the spa was great. Unfortunately the room we were in 319 was not great and really let down the experience. It was tired and dated, we booked a double bed and received 2 singles pushed together with no topper so you had a massive join in the middle. The mattress was old, stained and uncomfortable so I had to request a duvet from house keeping to lay over mattress to improve comfort. I would give this hotel 4 stars but room really let it down.
2023년 12월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2023년 12월 6일
Victoria. Thank you for taking the time to leave us a review; your comments have been addressed with the respective Teams. We are pleased that you found our staff wonderful, enjoyed the food and the Spa. Best Wishes SbN

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent all round
Really nice hotel with very helpful staff and excellent facilities, must mention Tom at check in who was very helpful.
2023년 11월에 2박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2023년 11월 26일
David, thank you for leaving us a 10/10 review and we are delighted to hear you enjoyed your stay. Your kind comments have been passed onto Tom. Best Wishes SbN

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely enjoyable restful stay
2023년 11월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2023년 11월 22일
Thank you for leaving us a 10/10 review. We are delighted to hear you had such a lovely stay and look forward to seeing you again very soon. Best Wishes SbN

8/10 - 좋아요

Dean

2023년 11월에 1박 숙박함
답변 제공: Sandra, Guest Experience Manager 님, 2023년 11월 15일
Dean, thank you for your 8/10 score. We hope to see you again soon. Best Wishes SbN

10/10 - 훌륭해요

Eden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My boyfriend & I came here to celebrate our anniversary and we absolutely loved it! The staff were so lovely and welcoming, we thoroughly enjoyed our day/evening spent here. The spa facilities were amazing, we really enjoyed spending time in the relaxing environment. Our room was really lovely, modern, very spacious and clean! Breakfast was lovely and overall absolutely no faults at all. I would highly recommend this hotel to anybody & we will for sure be back :)
답변 제공: Sandra, Guest Experience Manager 님, 2023년 11월 11일
Eden Thank you for leaving us a 5* review. We are so pleased you had such a lovely visit to our resort. We look forward to welcoming you back again soon. SbN

10/10 - 훌륭해요

sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My friend & I came here for a spa break to relax, for peace & quiet in lovely surroundings - we got all of that, we will come again.
2023년 10월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 5일
Sharon, we are delighted to hear that you had such a wonderful time and we look forward to welcoming you back very soon. Thank you for your 5* review. Best Wishes SbN Team

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing trip
We had a wonderful 5 days. The spa was wonderful. Very clean and relaxing. Food was good value and very tasty. Would definitely go back again
2023년 10월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 29일
Melanie, thank you for leaving us a 5* review and we are so pleased to hear that you had such a lovely stay with us. We look forward to welcoming you back again soon. SbN

8/10 - 좋아요

Catherine

2023년 9월에 1박 숙박함
답변 제공: SbN Resort 님, 2023년 9월 11일
Hi Catherine, thank you for taking the time to leave us a review. We hope to welcome you back soon.

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb stay, great service, food, and spa.
Fantastic in every respect but one. Wonderful attentive polite helpful staff. Great food and bar. Delightful spa. My only issue - and it is very minor - is the EV chargers require an app to use and as my google account is not UK based I could not download the app (it only works with UK accounts).
Dinner at the restaurant.
View from the outside bar area.
2023년 8월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 20일
Dear Guest,Thank you for the great review of our resort. We are glad that you enjoyed your stay. Thank you for your feedback regarding the EV chargers which we will look at in our next review meeting with the provider. Kind regards SbN Team

10/10 - 훌륭해요

Mrs Ginette-louise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything, great service, in a happy comfortable setting
2023년 7월에 1박 숙박함
답변 제공: SbN Resort 님, 2023년 8월 4일
Hi Ginette-Louise, Thank you for taking the time to share your 5-star feedback with us following your recent stay. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Roland

2023년 8월에 1박 숙박함
답변 제공: SbN Resort 님, 2023년 8월 4일
Hi Roland, Thank you for sharing your 10/10 review with us following your recent stay. We do hope to see you again soon.

6/10 - 괜찮아요

Samantha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were lovely and fabulous food through out our stay, however, our room and bathroom was very, very tired and let the accommodation down along with a broken air conditioner unit made the stay quite uncomfortable. Also the spa area could have done with a good clean and the water available on poolside was empty for our entire spa experience so not checked regularly.
2023년 7월에 1박 숙박함
답변 제공: SbN Resort 님, 2023년 8월 4일
Hi Samantha, Thank you for sharing your feedback with us. We are very pleased to hear that you enjoyed dining with us and received great service during your stay. However, we are sorry you were disappointed with your room and the spa facilities. I have passed your comments on to our heads of department for improvement. We do hope to see you again soon.

10/10 - 훌륭해요

Laura

2023년 6월에 1박 숙박함
답변 제공: SbN Resort 님, 2023년 8월 4일
Hi Laura, Thank you for taking the time to share your 10/10 review with us. We hope to welcome you back soon!

10/10 - 훌륭해요

K

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
24hr mini break recommended..2pm - 2pm
fab 10/10 just unfortunate l dusted dirty surfaces with wet toilet paper ..... bedside tables ,main top where kettle was etc... would take 2 min daily with spray & duster all staff ok , very professional in reception & dining area
2023년 4월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 4월 17일
Thank you for taking the time to leave us your kind feedback. We are sorry to hear that your room was not cleaned to our usual standards and I will pass your comments on to our Housekeeping team for improvement. We are glad that you enjoyed your stay and hope to see you again very soon. SbN

10/10 - 훌륭해요

Felicity

2023년 4월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 4월 12일
Hi Felicity, thank you for your 5-star review. We hope to welcome you back to the Resort soon! SbN

10/10 - 훌륭해요

Steve

2023년 4월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 4월 10일
Hi Steve,Thank you for leaving us a 5-star review. We hope to see you again soon. SbN

6/10 - 괜찮아요

W

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 4월 10일
Hello. Thank you for your review. We hope to welcome you back soon. SbN

10/10 - 훌륭해요

Tracy

2023년 4월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 4월 4일
Hi Tracy,Thank you for your 5-star review. We look forward to welcoming you back to the resort soon.SbN

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 4월 3일
Hi Chris, Thank you for your 5-star review. We look forward to welcoming you back soon.SbN

8/10 - 좋아요

Anthony

2023년 3월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 3월 20일
Hi Anthony, Thank you for your review. We hope to welcome you back soon.SbN

10/10 - 훌륭해요

GARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 3월 20일
Hi Gary, Thank you for your 5-star review. We hope to see you again soon! SbN

8/10 - 좋아요

Lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Stay
Comfy bed and lovely shower and room was quiet. We went for a swim but it was split into lanes and all the beds were reserved for members, even though very few being used. So had to put my towel and things on the floor. No guidance from pool reception. Had food in the evening and staff were friendly. We loved the food, good options. Overall good stay. Beautiful grounds.
2023년 3월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 3월 13일
Hi Lydia, Thank you for your review and kind feedback. Before 10am and after 6pm, our poolside loungers are available on a first come, first served basis. Between those times, all of our guests receive a reserved lounger during their 2-hour poolside session. Our Spa team would have been happy to help find you an available lounger.We're pleased to hear that you enjoyed your stay and hope to welcome you back soon. SbN

6/10 - 괜찮아요

mandy

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant environment
2023년 2월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 3월 2일
Hi Mandy,Thank you for your kind comments. We hope to welcome you back again soon. SbN

8/10 - 좋아요

Karensa

2023년 2월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 2월 27일
Hi Karensa, Thank you for your four-star review. We hope to see you again soon. SbN

2/10 - 너무 별로예요

Margaret

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing
I shall only give a few as only have 1461 characters left. Staff were unhelpful, laxking in any customer service and sometimes plain rude. Rooms very extremely basic. Spa only available for one 2hr slot per day - so do not expect a spa weekend away - no robes in rooms to get to spa either. The restaurant is very lovely and the staff there were extremely helpful, menu was limiting, so staff gave the option to select a meal from the sports bar menu. Food was very good. We had mould in our shower (i was able.to wipe it away so it was mould stains). When we eventually worked out where our room was (as i say staff had no customer service at reception) it was reasonably clean - i picked up the artificial petals that had, i suspect, ordained the bed for valentines and placed them in the bin. Bed was comfortable and was remade for our second night, towels were also replenished for the second night. Rooms are very dated and the TV only offered a few channels (there is nothing else to do all day as you only get 2hrs in spa and we dont play golf!) Would be a good place to sleep if you play golf all day and dont mind lack of customer service. Also still waiting for manager to contact me as per suggestion of receptionist on departure. Very disappointed and quite frankly annoyed that ive just spent £500 on very unrelaxing 2 nights away
2023년 2월에 2박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 2월 20일
Hi Margaret, We are very sorry to see that you did not have an enjoyable experience with us recently. Customer feedback is very important to us. Please could I ask you to email us at customercare@stokebynayland.com with more information? Our Customer Care team will investigate this further and respond to you directly. Thank you, SbN

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel had a relaxing stay here.
2023년 2월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 2월 20일
Thank you for your kind review. We're pleased to hear that you enjoyed a relaxing stay with us and we hope to see you again soon.SbN

8/10 - 좋아요

Elwyn

2023년 2월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 2월 14일
Hi Elwyn, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. SbN

8/10 - 좋아요

Jacqui

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great comfortable stay
A great stay in this hotel. Nice and quiet, comfortable and the food was excellent.
2023년 1월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 1월 26일
Hi Jacqui,Thank you for your kind feedback. We're pleased to hear that you enjoyed your stay with us and hope to welcome you back to the Resort soon.SbN

10/10 - 훌륭해요

Hayley

2023년 1월에 1박 숙박함
답변 제공: Stoke by Nayland Resort 님, 2023년 1월 26일
Hi Hayley,Thank you for taking the time to leave us your 10/10 review. We look forward to welcoming you back soon!SbN

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly helpful the room was very clean and tidy the food was good and the breakfast had very good choice to choose from.
답변 제공: Stoke by Nayland Resort 님, 2023년 1월 26일
Hi Robert,Thank you for your 5-star review and kind feedback following your stay. We hope to see you again soon!SbN

10/10 - 훌륭해요

A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Business Stay - highly recommended.
Great place for business travel. A little out of the way along some narrow roads but well worth it when you get there. Had an opportunity to play a little golf and the pro-shop were brilliantly helpful. The staff overall were excellent, and the restaurant food is very good. Thanks to Mr. Hugo in the restaurant for his attention to detail and he obviously takes the time to train his people to his very high standards.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Theresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab first visit - won’t be out last!
Our first visit - we had a wonderful overnight stay. We attended a Fawlty Towers themed evening which was fun. The food was lovely. The hotel itself has a really relaxing, modern feel to it. Great views of the golf course. The spa area was fabulous. The staff were all happy, approachable and efficient. Special mention for Doug and AJ - really helpful :)
2022년 10월에 1박 숙박함

8/10 - 좋아요

Marcus

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Lovely setting service was at times very slow and because the staff semed very young and not very experienced you had to ask more than once and on occasion they brought the wrong glasses or cutlery.
2022년 7월에 2박 숙박함
답변 제공: SbN 님, 2022년 8월 8일
Dear Marcus, Thank you for your four-star review following your recent visit. We are sorry to hear that you experienced slow service at times during your stay and have passed on your feedback to our Food and Beverage team. We do have some new members of our team who are currently training and your feedback is gratefully received. We hope to see you again soon. SbN

10/10 - 훌륭해요

Ione

2022년 3월에 1박 숙박함

8/10 - 좋아요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
View was lovely Staff were accommodating You pay for what you get
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Patrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a fantastic dinner at the Lakes Restaurant. The food was superb, compliments to the Chef!
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Gina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Joel

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Mark

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

June

2022년 2월에 1박 숙박함

8/10 - 좋아요

Robin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함