리셉션

타운 하우스 모텔 – 히스토릭 올드 타운 유레카 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 595개 이용 후기 중 122개" "
평점 8 - 좋아요. 595개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 595개 이용 후기 중 138개" "
평점 4 - 별로예요. 595개 이용 후기 중 85개" "
평점 2 - 너무 별로예요. 595개 이용 후기 중 64개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

이용재 님, 부산

별로예요: 청결 상태, 객실의 편안함
너무 좁고, 냄새가 많이 났음. 주차문제가 불편했음.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악
주차공간 비좁음.객실 좁고 담배 냄새 등 불쾌. 난방시설 소리로 인해 수면불가. 침구 수준 낮음. 침구 냄새 불쾌함. 화장실은 깔끔한편. 주위가 너무 허름하고 편의시설 없음. 가격은 저렴했으나 객실상태가 너무 안좋아 비추천

6/10 - 괜찮아요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is fine. Nothing elaborate just a decent place to spend the night. Not the cleanest but not dirty. Priced accordingly. Only concern is the deposit, watch you credit card statement to verify your deposit gets returned.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Roger, Thank you for sharing your feedback with us. We strive to provide a comfortable stay at a reasonable price. We appreciate your note regarding the deposit and recommend guests to monitor their statements for accuracy after check-out. Your insights are valuable to us as we aim to enhance our guests' experiences.

10/10 - 훌륭해요

ZIQIANG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent services
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello ZIQIANG,We are delighted to hear that you found our services to be excellent during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.

4/10 - 별로예요

barry

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The AC / Heating unit probably needs replacement. It is noisy and cycles all the time - so much so that we turned it off and almost froze.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello barry, We appreciate your feedback regarding your recent stay. Our maintenance team will be promptly informed about your concerns to ensure our guests have a comfortable experience. Your insights are valuable in helping us improve our services for future guests.

10/10 - 훌륭해요

Lena 님, Ferndale

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dani is very helpful and awesome and the whole place is a great experience!!
2024년 4월에 1박 숙박함
답변 제공: Town House Inn Management 님, 2024년 4월 5일
Dear Lena,Thank you for sharing your delightful experience, and we're thrilled to hear that Dani made your stay memorable.  Ensuring our guests feel safe and comfortable is our top priority.  We're glad you enjoyed the convenience of our kiosk check-in.  Our team takes pride in providing exceptional service, and we're delighted you appreciated our suite rooms.  We look forward to welcoming you back for another enjoyable stay soon!Best Regards,Town House Inn Management

4/10 - 별로예요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I really enjoyed the deep jetted tub. And the one person on staff was trying to be accommodating but I was put off that he was standing there, but I had to go on a screen on a computer to talk to someone off site to check in. Everything else was not "historic old town" it was just old. There was no special attention to restoration and making you feel like you were visiting the past. There was literally no lobby, just a commercial desk area that was locked until the attendant let you in and only one person could fit at a time. The connected dining was not really connected, you had to go out to the street and enter through an exterior door. It was your typical dive bar and would have been fun but no, it was restricted from keeping bar hours and had to close at 10pm "because it was in the same building as the hotel". I guess you get what you pay for since it said it was a 2 star hotel, yup, I gave it 2 stars.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Traci, We appreciate your feedback on the deep jetted tub and the efforts made by our staff. We value all comments and regret any inconvenience experienced during check-in and with the hotel's setup. We aim to preserve the historical charm of our property while providing comfortable accommodations. The feedback about the connected dining area and bar hours will be reviewed with the team. Thank you for sharing your thoughts with us as we continuously strive to enhance our guests' experience.

10/10 - 훌륭해요

Evelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the shower was amazing and the staff was very nice!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Evelyn,We are delighted to hear that you enjoyed our amazing shower and encountered our friendly staff during your stay. Your positive feedback means a lot to us. Should you have any more comments or suggestions, please feel free to reach out to us. Thank you for choosing our hotel!

10/10 - 훌륭해요

Jason

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Jason,We're thrilled you had an excellent stay with us! If you have any more feedback to share, please don't hesitate to contact us. Hope to welcome you back soon!

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스
Five stars because it's exactly what I expected for what I paid. Parking, bed, cable tv and bathroom. Also pet friendly for a fee
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Monica,We are pleased to hear that you had a satisfactory experience during your stay at our hotel. Thank you for highlighting the amenities that met your expectations, including our pet-friendly policy for a fee. Your feedback is valuable to us, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked the wrong day and tried to change it before 30 minutes elapsed. Expedia said yes but they refused. Not very nice
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Richard, We apologize for any inconvenience you experienced with your booking. It would be best to address booking modifications directly with the platform used for your reservation. Your feedback is valued as we strive to enhance our guest experience.

6/10 - 괜찮아요

Antonio

좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I am the first time check in through the machine with monitor, it's cool but really don't like it, why don't you set the password door lock and online check in, then give me the password I can get in the room directly. Some motel already did! Room is spacious, clean, cost is reasonable, but I don't like the smell in the common area outside the room. I like the friendly manager (Danny?) would like to help, but he not a professional, can't help too much.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Antonio,Thank you for sharing your feedback with us. We appreciate your comments on the room cleanliness and spaciousness. We are continuously looking for ways to enhance our guests' experiences. Your suggestion about enhancing our check-in process will be shared with our management for their consideration. We are thrilled to hear you found our manager friendly and eager to assist during your stay. Your remarks are valuable as we strive to improve our services for all guests.

2/10 - 너무 별로예요

Jackson

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Jackson, We are sorry to hear that your stay did not meet your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

remy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple, good motel with a fair price. Location in the old town is excellent. Friendly staff.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello remy, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you appreciated our fair pricing, excellent location in the old town, and friendly staff. We pride ourselves on providing a comfortable and affordable stay. We hope to welcome you back in the future for another enjoyable experience!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for a quick stay
Had a great mini-vacation in Eureka, and the Town House Motel was the perfect location to serve as our home base. Right downtown and a very short walk to some great cafes and restaurants. What really stood out though was the service: Danny at the front desk and the woman who was keeping the hotel clean (we didn't get her name) were friendly and polite. Thanks to them - a wonderful way to begin the new year.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Dear Guest,Thank you for choosing Town House Motel for your mini-vacation in Eureka! We're thrilled to hear that our central location served you well and that you enjoyed the nearby cafes and restaurants. It's delightful to know that Danny at the front desk and our dedicated housekeeping staff provided friendly and polite service throughout your stay. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.

8/10 - 좋아요

Adrienne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Third time here-the room was ready and clean, linens were clean and crisp, and the TV was great. Bathroom was chilly if the door was left closed, but warmed up quickly. We had to turn the heater off when we went to bed because it was loud, but we were comfortable. It was nice the car was safe under cover; we came back late, and Danny checked to see if we had a room, so no invaders. The first maid gave us extra coffee for the next day. We left, and I realized I left my hearing aids on the table. Danny checked, Beverly the Tuesday maid found them, so we zipped back to retrieve. We spent time in Old Town, which is a handful of blocks away. Enjoyed walking to and from the hotel via 3rd Street which was clean, quiet, and professional. Every time we've been there, staff has been great.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Adrienne,Thank you for your continued loyalty and for sharing your feedback with us. We're delighted to hear that your room was in excellent condition and that our staff provided great service throughout your stay. We apologize for any inconvenience caused by the heater noise, but we're glad to know you were still comfortable. It's wonderful to hear that Danny and Beverly were able to assist you promptly in retrieving your hearing aids. We appreciate your kind words about the cleanliness and professionalism of our location. We look forward to welcoming you back for another amusing stay in the future.

10/10 - 훌륭해요

Stefanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Stefanie,Thank you for staying with us! We are delighted to hear that you had such a positive experience during your stay. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Charles Paul Noice

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Charles Paul Noice,We apologize for any issues you may have experienced during your stay at our hotel. We value your feedback and would appreciate it if you could reach out to us directly so that we can address any concerns you may have. Your satisfaction is our top priority and we would love the opportunity to make it right. Please contact us at your earliest convenience.

8/10 - 좋아요

Dietmar

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Dietmar,Thank you for taking the time to share your feedback. We value your input and apologize for any inconvenience experienced during your stay. We strive to provide exceptional service to all of our guests and appreciate your rating as an opportunity for improvement. We hope to have the chance to welcome you back in the future for a more enjoyable experience.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean quiet rooms. Helpful staff. Dinning next door.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Paul,Thank you for taking the time to share your positive experience with us. We appreciate your kind words about our clean and quiet rooms, as well as our helpful staff. It's great to know that you found our dining options convenient. We hope to have the pleasure of welcoming you back in the future.

4/10 - 별로예요

Michael 님, Wallkill

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Weird. Inconvenient access. Depressing.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Michael, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it to improve our services. If you have any specific concerns, please contact our management team directly so they can assist you further.

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Alexandra,Thank you for your positive review! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

4/10 - 별로예요

Savannah

단체 여행
별로예요: 청결 상태
There was blood on the sheets of my bed when i went to go lie down.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Savannah, We apologize for any inconvenience caused. Please contact our front desk immediately so that we can address this issue and provide you with a comfortable and clean room.

2/10 - 너무 별로예요

Pearl

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Pearl, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Marsha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It may look cheesy and a little dirty (from traffic exhaust) from the outside, but we were pleasantly surprised by the quality of the room furnishings (no lumpy mattress, spotless tiled shower)! The courtyard layout may contribute to the quiet night we had; though rooms on the side street might be louder. We were able to walk to a yummy taqueria (Paco's Tacos) and a cidery (Humboldt Cider Co.)! Bravo...
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Marsha,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 - 훌륭해요

Lewis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice clerk
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Lewis,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our clerk. Please do consider us again on your next visit to the area.

10/10 - 훌륭해요

Todd 님, Redding

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Todd,Thank you for the perfect rating! We're thrilled to hear that you had a great stay with us. We hope to welcome you back soon!

2/10 - 너무 별로예요

alexander

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello alexander, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

Michael 님, Union

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Michael,Thank you for your excellent review! We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Janey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic location near Old Town
Fantastic location near Old Town and next door is a bar/steakhouse restaurant.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Janey,Thank you for sharing this review! I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hello James,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 - 별로예요

terry 님, baytown

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Old smelly but you could tell it was cleaned and bed linens and mattresses were old and horrible
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello terry, Thank you for sharing your feedback regarding your recent stay. We appreciate your observation on the cleanliness of our hotel. We constantly strive to maintain a high standard of cleanliness and are sorry if our older furnishings did not meet your expectations. We value your input and will use it to improve our guests' experience.

10/10 - 훌륭해요

Gregory 님, Sutton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okay, but older hotel.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Gregory, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
We left behind our dogs harness and the manager called us before we left town. That’s customer service
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Theresa,Thank you for taking the time to share. We appreciate your feedback regarding our service. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 - 훌륭해요

Henry

2023년 9월에 1박 숙박함
답변 제공: Town House Inn Management 님, 2023년 9월 29일
Dear Henry,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Town House Motel - Historic Old Town.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Eureka hotel in the near future!Thank You,Town House Inn Management

8/10 - 좋아요

Scott 님, Martinez

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Scott,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was nice, cozy and clean. The staff was welcoming and polite.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Dear Guest,Thank you for taking the time to share your comments regarding our staff and also our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 - 좋아요

Lya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here with two others last minute due to fires and the proprietor was very nice and helpful checking in. The rooms were clean in terms of bed sheets and the shower had hot water and decent pressure, though the rooms are quite darkly lit and it could do with some new paint or cleaning as the white was a bit stained/peeled. My room also had no ac, but it seemed to be one of the last few not occupied and the others seemed to have it. Overall good in a pinch, would sleep there if stuck in this city again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Lya, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 - 좋아요

Joseph Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Joseph Paul,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Joanne

좋아요: 청결 상태, 직원 및 서비스
Great staff, great price, great cleanliness but the area is awful…. Opposite corrections centre and many people living in the streets - not a nice place to walk around. Wouldn’t want to stay here by myself…
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Joanne,Thank you for sharing this honest review and feedback about our staff and also our area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 - 훌륭해요

Henrik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very friendly welcome and everything was as expected. The motel is next to a busy street, but not too noisy.
2023년 8월에 1박 숙박함
답변 제공: Town House Inn Management 님, 2023년 8월 24일
Dear Henrik,Thank you for taking the time to share your experience.  We're pleased that you enjoyed a warm and friendly welcome during your stay.  It's great to know that everything met your expectations.  We understand that the proximity to a busy street can be a concern, but we're glad to hear that the noise level was manageable.  Should your travels bring you back to the area, we'd be delighted to host you again.Best Regards,Town House Inn Management

8/10 - 좋아요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Town House Inn Management 님, 2023년 8월 23일
Dear Tina,Thank you for choosing to stay with us when you visited Eureka.  It makes me happy to hear see you enjoyed your stay.  We hope to be able to host you again soon at Town House Motel - Historic Old Town!Best Regards,Town House Inn Management

10/10 - 훌륭해요

Douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Town House has the appearance of just being worn out, everything is old, poorly repaired, painted over many times. Worn carpet, steep stairs, nothing of interest. However, the room was clean and comfortable, no complaint at all. I did like the parking area under the rooms, but since the area was completely open the street on all sides, there was nothing to prevent any vandalism other than some cameras. Unfortunately, the only cure for this is a complete tear down and build new. Note that the 'Old Town' area is just around the corner with very nice Victorian era well maintained buildings. This TH building is really a 1950's something which has no character at all. Still as a comfortable place and friendly staff I would recommend it, if the price is right (low) for some unpicky guests.
2023년 8월에 1박 숙박함
답변 제공: Town House Inn Management 님, 2023년 8월 23일
Dear Douglas,Thank you for your honest feedback.  We appreciate your observations about the Town House's appearance and the challenges posed by the aging structure.  We're pleased to hear that you found your room clean and comfortable, and we apologize for any inconvenience caused by the worn-out aspects of the property.  Your input on the parking area and security is noted, and we're continuously working to enhance these aspects.  We're glad you enjoyed the convenience of the location and our friendly staff.  We understand your thoughts on the building's character and value your recommendation for guests seeking comfortable, budget-friendly stays. We're committed to improving our guest experience and hope to welcome you back in the future.Best Regards,Town House Inn Management

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will do it a third time.
This is the second time we stay at Town House Motel. We like it and it doesn't matter to us if it is an old building as long as it is clean we are happy. Danny is very helpful and makes you feel comfortable the minute you enter the lobby. We just needed a place to stay and sleep comfortably. We dropped off my son at Humboldt and spent the night there. Danny makes sure that guests feels safe with no disturbances.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Carlos, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

2/10 - 너무 별로예요

Paul

연인과의 여행
별로예요: 편의 시설/서비스
Scary area. Gangs and vagrants hanging around. Room was grim Strong smell of bleach. No elevator. All rooms need long climb. Disability unfriendly. Remove from listing pls!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Paul, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 - 괜찮아요

Rhonda

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
While this room was sparkling clean, I was alarmed when I checked in with my dog and read the dog rules on the office wall. There were 10 or so onerous rules regarding pets. One of them was that if your pet caused a problem, they had the right to have your pet removed. You also had to take the back staircase if you had a pet. And you are only allowed ONE pet. I went out in the morning in my PJs to let my dog have a potty break, and when I got back to my room, my card key wouldn't work, so then I had to go to the office at 7:00 am in my PJs to get the card key programmed again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Rhonda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in guy danny was best and loved the shower
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hi Harold,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 - 좋아요

Scott 님, Blackfalds

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Scott,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Eric

연인과의 여행
좋아요: 직원 및 서비스
Although the room was quiet dated. But, the room overall was clean…
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Eric,Thank you for sharing this experience with us. We truly value you feedback with regards to our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Donna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Danny, at the front desk was very friendly and very helpful.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hi Donna,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!