숙박 시설의 전망
예약 가능 여부 확인

스파크 바이 힐튼 엑스턴 여행 후기

3 out of 5
스파크 바이 힐튼 엑스턴
700 West Uwchlan Avenue, Exton, PA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 356개" "
평점 8 - 좋아요. 1000개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 135개" "
평점 4 - 별로예요. 1000개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 138개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Bachir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Kiernan

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함

4/10 - 별로예요

Matthew 님, West Chester

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Security door didn’t lock.
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Fay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I have never had such a horrible experience with a hotel. 10 minutes before check-in the hotel left a voicemail that they would not be accommodating us and canceled our room. I immediately called back and they informed us that the people in the room wanted to extend their stay another night. There was no manager there and when asked to have a call back, they manager ignored the request. We stopped at the hotel to try and get a response or see if they could help us and they were absolutely horrible. Rude beyond belief and as my husband left, one of the employees called him a bad word under their breath. My husband did not take kindly to that. I cannot even put into words how terrible they were.They didnt care that we had no place to stay and told us that the other family already paid a few hundred dollars so they didnt want to turn away the business. Well they officially lost a potential customer.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Giavanna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I love the manager Nicole! She is amazing and very patient and professional. They’re was a few other staff members there that are very disrespectful and rude. Other than that the hotel is very nice and clean. The bed is comfortable and the jacuzzi in our room was so nice!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jordan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함

8/10 - 좋아요

Akeem

단체 여행
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

MARIA PAULA

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fortunately I got a different room for second night. The first room was TOTALLY destroyed by dogs and the cleaning was ZERO. The smell, the stains, the curtains, the carpet was beyond disgusting. The toilet and sink have never received a cleaning. No towels. No soap. No trash can at all. The A/C-heater was so loudly noisy that to be able to sleep we preferred to be so cold instead of keep it on. Terrible.
2023년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I see why it was cheaper than others. The facility was old and poorly maintained
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great value for your stay
I had a very long stay at this hotel and it has been enjoyable. The accommodations are basic but everything is clean and works. The staff is really friendly and does their best to accommodate your needs. The hotel is going under major renovations, so I think it will be an even better experience when that is done. This is a great value hotel.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marjorie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Anika

단체 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jill

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Bronson

Bed wasnt cleaned found female hair and pubic hair
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Dominick

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nice place to stay, low key and quiet.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
We are so pleased to hear your enjoyed your stay with us!

2/10 - 너무 별로예요

Tom

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was “under contract” but that doesn’t exclude the property from needing to be clean. It was filthy and looked like a flea-infested motel. I’d n er stay there again.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 30일
We appreciate your feedback. Maintaining a clean atmosphere is very important, especially while the hotel is being renovated. I apologize that we did not fulfill that expectation during your stay. Your comments have been shared with the team to ensure this is an isolated incident.

8/10 - 좋아요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Thank you for staying with us!

10/10 - 훌륭해요

Brandy

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is under construction and being refaced. That should be relayed upon booking. Hotel is very old, carpets smell bad, hallways smell like smoke. sheets appeared to be dirty.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Thank you for the feedback. We hope you will be able to visit us again once renovations are completed.

4/10 - 별로예요

Keisha

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpets are disgusting, the whole place smells like cigarettes, dirty shower curtain. I will never book again
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
We are excited to announce that we are currently undergoing an extensive renovation to correct these issues. Please visit us again soon when renovations are completed, and we hope to show you a wonderful experience.

10/10 - 훌륭해요

Francisco

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Colleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was worthless. We had a leak with air conditioning/ heating. Didn't seem surprised. Hair dryer didn't work. I didn't get another one. No communication from front desk.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback your feedback with the team, and as a teachable moment, reviewed our service standards and improvement opportunities.

8/10 - 좋아요

Payton

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Kapil

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Renovation going on No water to drink at site No breakfast as advertised Squalid furnitures, carpet Some odor Pet friendly Staff helpful, may become great after renovation But this is what we saw
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
We hope you will be able to visit us when renovations are completed! At that time we will also be servicing breakfast!

6/10 - 괜찮아요

Theresa

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

David

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
the bed had rusty beams hanging out on the base i nearly cut myself.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Providing a safe, clean, and comfortable environment is the key to a great stay. We apologize that we fell short of that expectation. Guest safety is very important to us and we apologize that the bed frame was overlooked. Thank you for providing us your feedback and we hope that you will be able to give us another try soon.

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 편의 시설/서비스
There was no hot water, food, coffee, no tv, trash left in hall in bag for 2 days.used shampo bottle for us to use! The doors were left open to used room and were left dirty,beds unmade beds. They said they were under construction on the 4th floor.then said construction starts today. I too pictures if you want them!!!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you for taking the time to present feedback on your stay with us. Your experience is below our standards of providing the highest level of hospitality. We sincerely apologize for failing to meet that expectation. Your comments have been shared with the team in order to ensure that while we renovate, our rooms stay at a high standard.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Arcely

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena experiencia tranquila, buen servicio y limpia
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
¡Gracias por estar con nosotros!

2/10 - 너무 별로예요

Julia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Staff was very helpful and courteous. All concerns were immediately addressed and taken care of in a prompt and professional manner
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you so much for your kind words. Our mission is to provide outstanding guest services for a comfortable stay.

10/10 - 훌륭해요

Glenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you for staying with us!

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you for staying with us!

6/10 - 괜찮아요

Alex

단체 여행
2023년 10월에 3박 숙박함

8/10 - 좋아요

Lydia L

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel except for one thing. They clearly don’t clean too well as my 13 year old daughter found an open condom wrapper on the floor and we found stains all over the walls. Apart from that the rest of the room was clean! Just maybe look better when cleaning rooms because that’s not something I want my daughter to be finding in our hotel room…
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you for the feedback you have taken the time to provide to help us in making improvements. Maintaining a clean atmosphere within our guest rooms is important and I apologize that we did not fulfill that expectation. Your comments have been shared with the team. We hope that should you return to the area, that you will give us another chance to provide the guest experience we strive for.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
We are delighted you enjoyed your stay.

4/10 - 별로예요

William

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I know this place is undergoing a change. However. I did not have a working TV, no desk to work and the couch was removed. I asked the front desk for a folding table at the very least but no offer of a room change or options. I have stayed here before with better success.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you for the feedback, it has been distributed to all appropriate departments. Maintaining a well-equipped guest room is important, and we apologize for falling short of that expectation. We are currently undergoing a large renovation so we hope that you will be able to visit us again!

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
We are so happy to see you enjoyed your stay!

2/10 - 너무 별로예요

Kristen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here!!!
There was no current in the room just a sheet one…the pull out couch was ripped…no toiletries were in the room we had to go to the desk and get them. The hallway smelled like weed. There where dogs barking….the beds were extremely uncomfortable…there was makeup on the walls in the bathroom…the microwave stand was broken…no phone in the room…it was just disgusting I will never stay there again
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you for your feedback. We apologize for the less than great experience you may have had with us. This information has been passed along to entire team on the areas we may have fallen short on.

10/10 - 훌륭해요

Isabel C

2023년 10월에 1박 숙박함

8/10 - 좋아요

Srinivas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its good, stayed for short time.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you for staying with us!

6/10 - 괜찮아요

Amber

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Overall it was okay to stay for a night. The receptionist and staff are very friendly. In the room the closet was musty, the refrigerator was dirty and smelly and the bath didn’t have a plug to hold water. There was a metal piece sticking out of the bed frame that my fiancé hit. And you could hear the highway outside the window pretty loud. But like I said it was okay for just a quick stay. Probably wouldn’t come back though.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
We apologize for the less than perfect experience that you may have had with us here at the Hammock. We have passed this information along to the appropriate departments and staff. Our main priority is guest satisfaction, and we apologize for not meeting that expectation for you. We hope you decide to visit us again.

8/10 - 좋아요

Paige

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed the weekend of 10/20-10/22 with our 4 kids and the staff on duty that night were amazing and super sweet!! We had a problem with our fridge and within minutes the lady at the front desk switched rooms and was Soo polite about it.. I would recommend this hotel to others. Water pressure and hot water are AMAZING!!
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you for your kind feedback. We strive to provide excellent service for our guests to make your stay comfortable and easy. We hope you will be able to visit again!

10/10 - 훌륭해요

Thach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exton family visiting trip
Room is spacious, comfortable, but little noisy due to being next to major road.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you so much for staying with us during your trip.

2/10 - 너무 별로예요

Teresa

별로예요: 편의 시설/서비스
Toilet didn’t flush.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent the issue with your toilet from occurring in the future. Thank you for your feedback.

8/10 - 좋아요

Rathica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

James 님, Mays landing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Thank you for staying with us!

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I left some things in the drawer of the room. I immediately called to let them know. 3 weeks later, the manager, who I finally got to talk with after calling several times, told me they are not responsible for lost or stolen items, even if the staff takes them. The manager didn't want to give me the name of the hotel owners. I don't really care too much about the things but am upset they couldn't just check the room in the first place.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Carol 님, Tonawanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet clean and friendly staff. Was missing breakfast but they did have coffee and tea, so that was good because there was no Keurig in the room.
2023년 10월에 2박 숙박함