Took over half an hour for transport from the airport to the hotel. The hotel clerk insisted that we communicate via text message with WhatsUp app. So we had to download it, set it up, etc., then provide them via text with our request for hotel shuttle.
Checkin was a royal pain, they had us redo all the information in writing, on two different forms. Checkin took over 20 minutes
We reserved a suite, they gave us a tiny room