Hello, I rented your hotel Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks for one night. I returned to the hotel at 2 am, the card was not working. I went to the lobby and no one was there!! I waited until 4:30 and no one was there, then I went to the car and slept until 6:00!! Unfortunately, I rented a hotel and could not sleep in it!!! There were two others whose ball did not work!!! It is unthinkable that a hotel does not have employees، I couldn’t sleep because I have work at 7:30am 😢, Please I want a refund, thank you.