프리미엄룸, 퀸사이즈침대 2개, 흡연 | 1 개의 침실, 책상, 다리미/다리미판, 무료 WiFi

오요 호텔 그로스벡 여행 후기

2 out of 5
오요 호텔 그로스벡
302 S Ellis St, Groesbeck, TX

이용 후기

5.4
평점 10 - 훌륭해요. 80개 이용 후기 중 16개" "
평점 8 - 좋아요. 80개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 80개 이용 후기 중 4개" "
평점 4 - 별로예요. 80개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 80개 이용 후기 중 34개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

3.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Gabriela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No tv or internet working.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Drove 500 Mile called to check on my room and to let them know we were on our way . Them Min the gentleman that answer the phone told me my room had been cancelled due to unforseen circumstances and then had the nerve to tell me I would not get my money back for 7 to 14 days after I was told that they would not take it off my card till I got there. I don't recommend they to anyone and I am surprised they. Expedia would allow such disrespect to people..
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Guilberto

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Herbert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Las camas están plagadas de chinche. No hay agua caliente No hay TV No hay wifi Habitación en pésimas condiciones Baño asqueroso
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Manuel

2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Anne

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nasty dirty will never stay again
2023년 9월에 1박 숙박함
답변 제공: Eva 님, 2023년 10월 13일
Hi, Anne! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 - 너무 별로예요

Jennifer Ramirez

2023년 8월에 1박 숙박함
답변 제공: Maria 님, 2023년 9월 11일
We are sorry to hear about your experience, Jennifer! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Maria

8/10 - 좋아요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its was very quiet and relaxing, not to much traffic or noise,
2023년 7월에 1박 숙박함
답변 제공: Eva 님, 2023년 7월 29일
Hi, April! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

2/10 - 너무 별로예요

Sandi

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Besides the fact that i came home with bedbugs...there were dead crickets and roaches, sink and tub drains all drained slow, someones underwear in the parking lot, dirty/stained towels, stained mattresses, no bath mats, I could go on but you get the picture. We were limited on stay options bc of the festival in Mexia. I will never stay at another one of these no matter what the situation is or how limited ny options might be. Front desk lady was so sweet. They either do not have the money to keep up with repairs (missing all baseboards in ny room) or just don't care.
답변 제공: Eva 님, 2023년 7월 25일
We are sorry the stay turned out to be an average one, Sandi! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

2/10 - 너무 별로예요

Mark

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hi, Mark! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 - 너무 별로예요

Christerpher

2023년 5월에 1박 숙박함
답변 제공: Maria 님, 2023년 6월 26일
Hello, Christerpher! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Maria

2/10 - 너무 별로예요

Chris

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets where dirty the room hadn't been clean we went to see about it they told us we could leave
2023년 4월에 1박 숙박함
답변 제공: Ammy 님, 2023년 5월 4일
Hi, Chris! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 - 너무 별로예요

Tyler

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Rodney

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had no telephone or alarm clock to set a wakeup call. Neither the sink or bathtub had stoppers installed. Therefore you cannot take a bath (shower only) or wash your face in water. The refrigerator had no water or drinks to purchase. The TV controls were poor and you had to trick them to get reception. The front desk was not open, to talk to someone you had to go to night window and knock on glass. offsetting rooms and above rooms had poor sound control and it was noisy .
2022년 10월에 2박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Apologies for the problems you had faced, Rodney! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 - 별로예요

Coretta

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
You Get What You Pay For
The room was not clean at all, the tub held water and the toilet was absolutely discussing from top to bottom. Dead bugs on the floor, spider webs in the corner of the bathroom. The family that stayed up above us had a bunch of kids that stayed running around in the room, dropping things on the floor. I am a nurse with agency and worked 12 hours at night so I couldn’t get any rest. The price was reasonable.
2022년 9월에 2박 숙박함
답변 제공: jan 님, 2022년 9월 11일
Hi, Coretta! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

4/10 - 별로예요

Thomas

2022년 8월에 3박 숙박함
답변 제공: Arthur 님, 2022년 8월 17일
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 - 너무 별로예요

Laryssa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
need new towels, showers are dirty, toilet is a rocking chair, bed bugs.
2022년 4월에 1박 숙박함
답변 제공: Jane 님, 2022년 5월 9일
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 - 너무 별로예요

Javier R

연인과의 여행
별로예요: 청결 상태
Uncarpeted room. Dirty under both end tables besides bed. One big towel only with a one foot black stain. No iron and ironing board, coffee pot, ice on ice machine, closet and clothes hangers and especially, no continental breakfast.
2022년 2월에 1박 숙박함
답변 제공: Ammy 님, 2022년 2월 17일
Apologies for the problems you had faced, Javier! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 - 너무 별로예요

Tanner

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oyo should be rename ONO
I will let the pictures speak for themselves
2021년 12월에 1박 숙박함
답변 제공: Chris 님, 2021년 12월 26일
Hi Tanner, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Chris

2/10 - 너무 별로예요

Crystal

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t waist your money it’s dirty and noisy
2021년 11월에 2박 숙박함
답변 제공: Amina 님, 2021년 11월 23일
We are sorry for the inconvenience caused to you, Crystal! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room would have been okay if it was cleaned. The bed was made but everything else in the room was filthy.
2021년 11월에 1박 숙박함
답변 제공: Amina 님, 2021년 11월 9일
We are sorry for the inconvenience caused to you, We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!

2/10 - 너무 별로예요

Carolyn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls were dirty..the floor had dead bugs on it. Looks like they did not mop the floor before my arrival. Will not stay here again. Some of the wall outlets did not have a cover plate on it.
2021년 9월에 1박 숙박함
답변 제공: Hannah 님, 2021년 9월 13일
Apologies for the inconvenience caused, Carolyn! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Hannah!

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Hannah 님, 2021년 7월 12일
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ended up not even staying due to it not being what I thought it was.
2021년 6월에 1박 숙박함
답변 제공: Jake 님, 2021년 6월 28일
Hi, Joshua! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jake

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i did not stay at hotel it was the wrong hotel and it was in a terrible area and not covid safe
2021년 3월에 1박 숙박함
답변 제공: Joe 님, 2021년 3월 30일
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Joe

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스
No towels or wash cloths were provided 2 out of 3 nights.
2021년 3월에 3박 숙박함
답변 제공: Bruce 님, 2021년 3월 24일
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Bruce

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2021년 2월에 1박 숙박함
답변 제공: Bryce 님, 2021년 3월 17일
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Bryce

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was never cleaned prior, front desk didnt care, 2 grey towels, no toilet paper. The worst
2021년 2월에 3박 숙박함
답변 제공: Marie 님, 2021년 2월 21일
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함
답변 제공: Marie 님, 2021년 2월 22일
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 1월에 2박 숙박함
답변 제공: Marie 님, 2021년 2월 7일
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place which we enjoy so much Front desk was wonderful with the service We love it and hope next year we will there again Good job Thanks
2020년 10월에 1박 숙박함
답변 제공: adam 님, 2020년 10월 26일
Thank you so very much! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Adam

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was dirty. Cigerellos were left in toilet as well as room. Loiterers all outside. Left and went to another hotel.
2020년 9월에 1박 숙박함
답변 제공: James 님, 2020년 10월 5일
Apologies for the inconvenience caused, Michael! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, James!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was just ok. Nothing fancy. Felt fairly clean but the bathroom grout and tiling need a severe cleaning with bleach and or replacement very badly. Am updating is in order.
2020년 8월에 3박 숙박함
답변 제공: Bella 님, 2020년 8월 23일
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Bella!

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room.
The non smoking room was definitely a much better one. Much cleaner and nicer. Definitely comfortable. No problems at all.
2020년 8월에 1박 숙박함
답변 제공: Ammy 님, 2020년 8월 18일
Thank you for the pleasing feedback, Sarah! We will put in our continuous efforts to provide consistent service every time. Regards, Alex

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff is friendly at check-in. Room is spacious and the price is great! Bed is firmer than I'm used too but I slept amazingly
2020년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 8월 10일
Hi, Christine! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jacob

8/10 - 좋아요

Riley 님, Dickinson

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checkin staff very helpful. Lisa checked our room and wiped clean one more time and very friendly and knowledgeable of what the city has to offer. Pets were welcome! Very quiet. Ice machine available and vending machines. No coffee pot however in room. Bed comfortable and air conditioning very cold which we loved. Thanks
2020년 8월에 1박 숙박함
답변 제공: Jack 님, 2020년 8월 6일
Thank you so much for the positive rating, Riley! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jack

2/10 - 너무 별로예요

Shenitia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Felt so dirty
2020년 7월에 1박 숙박함
답변 제공: Chris 님, 2020년 7월 30일
Sincere apologies, Shenitia! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스
2020년 7월에 3박 숙박함
답변 제공: Ammy 님, 2020년 7월 30일
Hi, we are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Alex

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Chris 님, 2020년 7월 22일
We are glad to see that you have rated us positively, Sarah! Do give us more chances to enhance your experience with us. Regards, Chris

8/10 - 좋아요

Jannette

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 3월 31일
Hi, Jannette! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 12월에 1박 숙박함
답변 제공: Cheshta 님, 2019년 12월 5일
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta

8/10 - 좋아요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 2박 숙박함
답변 제공: Cheshta 님, 2019년 12월 2일
Thanks for the positive rating, Natalie! Hope to host you soon :) Regards, Cheshta

8/10 - 좋아요

Robinette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waco
Very nice older hotel, newly renovated. Still needs some minor work. Like up graded TV's, Phones hooked up, internet and cable Tv are spotty at best. But was perfect for what we needed and a great price.
2019년 11월에 4박 숙박함
답변 제공: Edward 님, 2019년 11월 24일
Hi Robinette! We feel blessed to see that you took out time to update us with your valuable suggestion and review so we can reach a better quality level. Regards, Edward

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.....good staff ..lisa dos a good job there ...shes the backbone in groesbeck tx oyo hotel
2019년 11월에 4박 숙박함
답변 제공: Cheshta 님, 2019년 11월 29일
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 - 좋아요

Rikki

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was excellent, staff was very friendly little dirty but ok for the price. Ill be back...
2019년 11월에 1박 숙박함
답변 제공: Cheshta 님, 2019년 11월 12일
Hi, Rikki! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 5박 숙박함
답변 제공: Cheshta 님, 2019년 11월 9일
Appreciate your positive rating, We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Cheshta

10/10 - 훌륭해요

Jerralee

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Basic friendly stay
Just the basics for the price. Great desk clerk!
2019년 11월에 1박 숙박함
답변 제공: Cheshta 님, 2019년 11월 9일
Thank you for rating us super, Jerralee! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

6/10 - 괜찮아요

Erin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
get what you pay for
Price was right, but you get what you pay for. We rented two rooms. One was decent, but not great. The other I'm pretty sure hadn't been cleaned. Dead bugs everywhere, and bugs between the sheets. Looked like they'd set off bug bombs and hadn't cleaned room afterwards. Also, no blow dryer and need to bring your own shampoo and soaps.
2019년 10월에 1박 숙박함
답변 제공: Cheshta 님, 2019년 11월 1일
Hi, Erin! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 - 좋아요

Renato

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bargain in Groesbeck, TX
For the price, the OYO was an incredible. Not the nicest but for less than $30/ night this was a fantastic bargain.
2019년 10월에 1박 숙박함
답변 제공: Cheshta 님, 2019년 10월 17일
Hi, Renato! Thanks for spending your valuable time to write the review. Surely, we will work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Cheshta