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아메리카스 베스트 밸류 인 파고 여행 후기

2.5 out of 5
아메리카스 베스트 밸류 인 파고
1401 35th Street South, Fargo, ND

이용 후기

5.6
평점 10 - 훌륭해요. 473개 이용 후기 중 49개" "
평점 8 - 좋아요. 473개 이용 후기 중 111개" "
평점 6 - 괜찮아요. 473개 이용 후기 중 99개" "
평점 4 - 별로예요. 473개 이용 후기 중 89개" "
평점 2 - 너무 별로예요. 473개 이용 후기 중 125개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

8/10 - 좋아요

Emily

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice staff and cheap prices!
2024년 3월에 1박 숙박함

8/10 - 좋아요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Darryl,I appreciate you taking the time to share your feedback with us. We value all comments as they help us improve our services for future guests. Should you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Haille

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 3월 6일
Hello Haille, We're sorry to hear your stay fell short of expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns. Your satisfaction is important to us.

4/10 - 별로예요

Kaitlyn

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
More than half the towels were dirty/soiled, there was broken equipment with the air conditioner and there was a lot of questionable plug ins/electric outlets that didn’t look very safe.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Kaitlyn, We appreciate your feedback and apologize for any inconvenience caused by the towel quality, equipment, and outlets. Your comments will be shared with the relevant teams for review and improvement. The safety and comfort of our guests are our top priorities.

4/10 - 별로예요

Colleen

반려동물 동반 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The toilet wasn't working, and the front desk gave me a plunger instead of switching me to a different room. The safety bar on the door was broken so there anyone could enter the room if they had a key card. The fire alarm in the room was missing and needed to be replaced. When I mentioned this to the front desk, they said the staff had taken it down to replace the batteries and must have forgotten to replace it. They said they would fix it tomorrow. Again, they refused to move me to another room.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Colleen, I'm sorry to hear about the inconveniences you faced during your stay. We appreciate your feedback and will address these issues with our team to ensure our guests have a more comfortable experience in the future. Your comments will help us improve our services for all guests in the future.

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was clean, staff were friendly, waffle breakfast was good.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Patricia, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the cleanliness, friendly staff, and delicious waffle breakfast during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable visit.

10/10 - 훌륭해요

Katelin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, easy check in
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Katelin,We appreciate your kind comments about our friendly staff and smooth check-in process. We strive to ensure a pleasant experience for our guests from the moment they arrive. Thank you for choosing our hotel and we hope to welcome you back again in the future.

2/10 - 너무 별로예요

Sharona

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Sharona,I apologize for any dissatisfaction you experienced during your stay. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please don't hesitate to contact our management team directly.

2/10 - 너무 별로예요

Angie

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the bedsheets were dirty
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Angie, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and have addressed this issue with our housekeeping team to ensure it does not happen again. Your feedback is valuable to us and we appreciate your understanding in this matter.

2/10 - 너무 별로예요

Tanya

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was absolutely horrible n rude
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Tanya, We apologize if you had a negative experience with our front desk staff. Providing excellent customer service is our priority, and we appreciate your feedback. We will share your comments with the team to ensure that we improve our service. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Carla

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Carla, We appreciate you choosing our hotel for your recent stay. If there is anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The bed was ok. They didn't have kleenex, or cups to use. People in the parking lot looked shady. One person sitting under are window doing god knows what.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our Housekeeping team regularly restocks room amenities and we will address this issue to ensure it does not happen again. Guest safety is our utmost priority, and we have appropriate security measures in place. We encourage guests to report any concerns to our front desk. We appreciate your comments and hope to welcome you again in the future.

8/10 - 좋아요

Elaine

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Conveniently located nd reasonably priced EXCEPT $20.00 a nite for a very small pup was terrible!!
2023년 11월에 3박 숙박함
답변 제공: sai 님, 2023년 11월 16일
,We apologize for any inconvenience you experienced during your stay. It is important for us to note that the presence of contractors and ongoing work does not compromise the safety or quality of our hotel. We are sorry to hear that the room did not meet your expectations and appreciate you bringing this to our attention. We value your feedback and will share it with our team. Thank you for your stay and we hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Bruce,We apologize for any inconvenience you may have experienced during your stay. We take our guests' concerns seriously and appreciate you bringing this to our attention. We encourage you to reach out to our management team directly so they can address your specific concerns. We value your feedback and will use it to improve our services.

2/10 - 너무 별로예요

Owen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s so disgusting you only get one pillow
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Owen, Thank you for sharing your feedback regarding the number of pillows provided during your stay. Our hotel aims to meet the different needs and preferences of our guests, and additional pillows can usually be requested. We appreciate your input and will take it into consideration to enhance our services.

8/10 - 좋아요

Anita

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Anita,Thank you for choosing our hotel for your stay! We appreciate your feedback and are glad to hear that you had a positive experience with us. If there is anything specific you would like to share with us, please don't hesitate to reach out. We hope to welcome you back in the future for another great stay.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent stay
It was a clean affordable room with updated bathroom and very comfortable bed. Basic continental breakfast with bad coffee. Close to everything and we would stay again.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Tracy,Thank you for taking the time to share your feedback. We're glad to hear that you found our rooms clean and comfortable, with updated bathrooms and comfortable beds. We appreciate your comments regarding breakfast and will take them into consideration to improve our offerings. We're also pleased to know that our location was convenient for you. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Douglas

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay far away
Hotel was very very run down. Front door handles were falling off the doors. Lobby was a mess, after we checked in they were having construction and couldn't ever access it. The room had holes in the walls. No toilet paper in the room. Supposed to have breakfast but it wasn't available due to the construction the night before, NO coffee!!! I wouldn't recommend this place to anyone.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Douglas, We apologize for the inconvenience you experienced during your stay. Our team is constantly working to improve our facilities, and we regret that you were caught during a construction period. We appreciate your feedback regarding the room conditions and have shared it with our maintenance team for prompt action. We understand the frustration with the breakfast and coffee situation, and we apologize for the inconvenience caused. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Michael 님, Dickinson

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sketchy looking place when we pulled in…couple of contractors pickups right at entry, guys working in food court at the front entry. Asked for a different room after bringing bags in (Ice/pop & vending machine right outside of door) No I dont have any. Grout/caulking on bathroom floor. Would NOT recomend. CHEAP… but we wont stay again!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Michael,We apologize for any inconvenience you experienced during your stay. It is important for us to note that the presence of contractors and ongoing work does not compromise the safety or quality of our hotel. We are sorry to hear that the room did not meet your expectations and appreciate you bringing this to our attention. We value your feedback and will share it with our team. Thank you for your stay and we hope to have the opportunity to serve you better in the future.

2/10 - 너무 별로예요

Autumn

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They couldn't check us in until after midnight because the Internet was down and took $10 of the deposit the next day because we moved a nightstand to get at the outlet
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Autumn,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your check-in process. We understand the frustration of encountering technical difficulties, but we always strive to rectify issues promptly. Regarding the deposit deduction, we kindly request guests to refrain from moving hotel furniture as it may cause damage. We appreciate your understanding in this matter and hope you had an otherwise enjoyable stay.

2/10 - 너무 별로예요

Anton

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No landline telephone to use to contact taxi services. No toilet paper in bathroom.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Anton, Thank you for staying with us and sharing your feedback. We apologize for any inconvenience caused during your stay. Guest satisfaction is important to us and we appreciate your comments. We kindly recommend contacting our management team directly to address the issues you encountered.

6/10 - 괜찮아요

Stephen 님, Zap

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Good for cheap room but not good in acomidating 4 adults with disabilitys they gave us a regular room for a wheelchair and beds were high. Wheelchair does not fit in bathroom. But will have to make due. They said they only have one queen bed in the room and it does not fit 4 people.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Stephen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to accommodate all guests to the best of our ability. We appreciate your understanding and will take your comments into consideration for future improvements.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Inexpensive to just dleep
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Renee,Thank you for taking the time to share your feedback with us. We apologize if our pricing did not meet your expectations. We strive to provide value for our guests, and we appreciate your comments. If there's anything else we can assist you with, please don't hesitate to contact us.

10/10 - 훌륭해요

Honggang

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Honggang,Thank you for taking the time to rate us with a perfect 10 on your recent stay. We appreciate your feedback and are glad to know that you enjoyed your time at our hotel. We strive to provide exceptional service to all of our guests. We look forward to welcoming you back in the future.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Michael,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One night to catch early flight out. Would not stay for a long period of time. Perfect for one night
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Tammy,Thank you for choosing our hotel for your one-night stay. We're glad to hear that our location was convenient for your early flight schedule. We hope to have the opportunity to welcome you back in the future for a longer stay.

2/10 - 너무 별로예요

Ricky

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very rude staff. And people sleeping in hallways
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Ricky, We are sorry to hear about your experience with our staff. We strive to provide courteous service to all our guests and apologize if this fell short of your expectations. As for the issue of people in the hallways, we appreciate you bringing this to our attention and will address it with our security team. Your feedback is valuable to us as we continue to improve our services.

6/10 - 괜찮아요

Tanya

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Tanya,Thank you for taking the time to share your exceptional rating of our hotel! We appreciate your enthusiasm and it's great to know that we exceeded your expectations. We're glad you had a wonderful stay and we hope to welcome you back again in the future for another outstanding experience.

8/10 - 좋아요

Ken

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Ken,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you found our hotel enjoyable. If there is anything we can do to enhance your future stays, please feel free to reach out to us directly. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Todd

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff unfriendly and rude. Breakfast had to be asked for was not out. Rooms not stocked with paper products
2023년 10월에 1박 숙박함
답변 제공: sai 님, 2023년 11월 1일
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 - 좋아요

Daniel

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Daniel,Thank you for your positive rating! We are thrilled that you had such a wonderful experience at our hotel. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Katy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I left! It was horrible there was a piece of wood to lock my window the bathroom was DISGUSTING and the floors were so sticky i had to wash my slides! I have never been so disgusted look in your windows
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Katy ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Bernadette

가족 여행
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Bernadette,Thank you for your outstanding review! We strive to provide exceptional service and are delighted to hear about your fantastic experience. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quit
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Michael,We apologize for any inconvenience caused. If you have any specific concerns or issues, please let us know so that we can assist you accordingly.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yikes
Very poor hotel. Room smelled incredibly strong of fresh paint. They clearly didn’t clean the room as there was crumbs and sticky areas on multiple surfaces. Overall just a very sketchy and gross hotel. I didn’t expect much as the price was low but I’ve stayed in plenty of hotels for around the same price that lack amenities but are decent. This was pretty rough.
2023년 9월에 1박 숙박함
답변 제공: sam 님, 2023년 10월 14일
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 - 훌륭해요

Kaleb

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Kaleb,Thank you for your wonderful review! We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority and we're so glad we exceeded your expectations. We truly appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was great bed was hard as a rock
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hi William,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the bed that is as hard as rock, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Amanda, We apologize for any inconvenience you may have experienced during your stay. Please provide us with more details so we can address your concerns and make improvements.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
garbage
garbage
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Guest ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Theresa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelt (as noted in other reviews-don’t be like me, trust them), top sheet dirty and had cigarette holes in it, floor was dirty, really cheap pillows, and a fitted sheet that kept coming off so you can see the extremely gross mattress underneath. Avoid
2023년 10월에 1박 숙박함
답변 제공: sai 님, 2023년 10월 9일
We're sorry to hear about any service concerns during your visit, as this is never our intention. We will be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. Thank you, and we hope you will give us another chance soon

8/10 - 좋아요

Tracy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Although this property is far from new, it still gave an impression of being well kept. The front desk person was attentive and friendly. The hallways were clean, the room was clean but there was a stain of unknown origin on one bedspread. Kinda weirded me out but I was too tired to really care. Mattresses were in fair to good condition as far as support.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Tracy, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 - 훌륭해요

Noelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very kind and helpful. Great breakfast and stay, thanks so much!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Noelle,Thank you for your kind feedback! We are delighted to hear that our staff provided excellent service and that you enjoyed our breakfast. We look forward to welcoming you back soon!

8/10 - 좋아요

Vicki

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hi Vicki,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 - 너무 별로예요

KASUN

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked for plastic fork from reception lady since they have none in the room or at front, first she said, No, no don’t provide anything to guests, very unprofessional and rude, I said I will give you a dollar then gave me one but didn’t charge
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello KASUN, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 - 별로예요

Bev

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Never again
In the am, power went out and several people used phone to call for help. Phone was not answered nir did staff appear. Talked to 3 people who wanted mire towels. They tried to call for assistance on the phone at the front desk and got same results - nothing. After awhile a doir opened in the rear if the office area and a sleepy lady asked what was up. It was 9:00 am
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hi Bev,We apologize for the inconvenience you encountered during your stay and for taking the time to share your perspective and feedback. We appreciate your comments and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.

2/10 - 너무 별로예요

Precious

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom door in our room is broken, seems like someone punched it, breakfast is poor, only waffle, bread, cereal coffee juices, no eggs no bacon nor sausages. Receptionist is not accommodating, doesn't even look at you when you talk. In the morning at 9am before we checked out, housekeeping knocked and opened the door but we didn't even tell her to open the door. Very unsafe and rude.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Precious ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

Hector

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Hector,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 - 별로예요

Denise

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE HOTEL
Dirty, the room was not clean, TV turned off when light turned off, nothing was plugged in, it stunk in the room. The breakfast was terrible, Waffle mix was watered down, coffee tasted like it was old and reheated. I could go on... I will not stay again and may not use Hotels.com anymore if this is the type of hotel that they promote.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Denise, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Cindy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

Shirlee

단체 여행
좋아요: 직원 및 서비스
Room did not have hairdryer
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Shirlee,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.