The overall experience of the hotel was disappointing, upon arrival to the hotel on the Saturday morning at 1:30am there was no one to greet us at the reception which you would at least expect someone to be waiting considering they knew when we were due to arrive. We had to ring a number for someone to come down and allocate us a room. After a 30 minute wait someone appeared and gave us the key to the room but did not show us to the room until we asked how to find it. From our understandng the room we booked was a double bed room however when we got there it was two single beds pushed together. The room was tidy however when entering the shower room/toilet it was clear that the hotel hadn't cleaned or replaced the dirty/mouldy grout between tiles. This was disapointing and quite off putting. after flushing the toilet the cistern water refill pipe would leak across the floor making it very slippery. We requested this be fixed which it was, however the following day the handle broke and we had to request that be fixed to. After being at the hotel for 3 days the room had still not been cleaned, toilet rolls replaced, bin emptyed nor the sheets changed. The bin was begging to overflow with dirty tissue from the toilet as you could not flush the toilet paper. We requested that the room was cleaned and we had fresh sheets and an empty bin.