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그랜드 이스턴 호텔 여행 후기

3 out of 5
그랜드 이스턴 호텔
Cnr Gibson and Rasawa Street, Labasa

이용 후기

6.4
평점 10 - 훌륭해요. 92개 이용 후기 중 17개" "
평점 8 - 좋아요. 92개 이용 후기 중 24개" "
평점 6 - 괜찮아요. 92개 이용 후기 중 21개" "
평점 4 - 별로예요. 92개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 92개 이용 후기 중 13개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

태림

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 3박 숙박함

4/10 - 별로예요

Ravinder

아이를 동반한 가족 여행
For some reason whole tiles on the floor get wet through out the night
2024년 3월에 1박 숙박함

8/10 - 좋아요

Vinay

좋아요: 청결 상태
Good
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sereana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Lisa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service from pre check in to dining staff and from check out.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

rohitesh

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was dirty and the water had a smell. Even the shower water had a smell. We ended up going to another place for shower.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Susan

좋아요: 직원 및 서비스
Pool is welcome
The staff are lovely and helpful. The place is simply run down. Needs a good overall sprucing and major scrub. Bed is not too comfy. It is nicely located in city centre.
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Ranga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Liked location and they provide shuttle service to abd and fro to airport. Had cold showers hot water was not available. Advised front desk. Bar staff not friendly. Ordered meal and she said once ready restaurant staff will deliver in the bar .waited for half and hour than had to go to the restaurant to pick it myself.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Dineshwaran 님, Roxburgh Park

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Condition of the hotel is pretty appalling. Bathrooms are pathetic. Nothing has improved since my last visit 5 years back. In fact it may have become worse. Staff are super slow, and they didn’t even give towels or blankets. Had to ask multiple times. On the last day, the housekeeper was nice and finally gave us everything. Wouldn’t recommend the place but then there are no other places in the area. Hope they improve the facilities.

2/10 - 너무 별로예요

Purnima

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Manuela

2023년 10월에 4박 숙박함

8/10 - 좋아요

Rohit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I came for work, so found the hotel ideal for the purpose. Bed was nice and room was clean. The food is good too. Apart from some noise from neighbors is was a good stay. Id go again.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
One sentence ..,. Hotel needs upgrade
The hotel needs to be upgraded . Found cockroach by the coffee maker . The tiles in the bathroom needs changing . I booked a so called presidential suite but this room was no where near a motel 6 room. This is misleading and it should not be advertised as a presidential suite
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Randeep

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first night we tried to go to bed. There was a big yellow stain on the bed sheet. We call the front desk and told them what had happened. They came and changed the bed sheet. Told them about the tap on top of the sink in the washroom. There was algae under the tap. It was so grouse. The shower came out of the wall. Terrible customer service. The TV wasn't working properly too. Called the front desk and complained about the tv. One of the channels wasn't working. Nobody came to our room and tried to fix our TV.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Terence

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No hot water and no water pressure shower not good
2023년 9월에 9박 숙박함

4/10 - 별로예요

Chandrika

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing unique. Cheap grade amenities. Needs a lot of maintenance.
2023년 9월에 5박 숙박함

4/10 - 별로예요

Prakash

2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

sheikh 님, San Mateo

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

8/10 - 좋아요

Mohammed

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Mukesh

2023년 7월에 1박 숙박함
답변 제공: Grand Eastern Hotel (Hotel Manager) 님, 2023년 8월 15일
Dear Mukesh, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a Perfect Stay – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Grand Eastern Hotel Labasa

6/10 - 괜찮아요

Neelam

Standard basic property.
2023년 7월에 1박 숙박함
답변 제공: Grand Eastern Hotel (Hotel Manager) 님, 2023년 8월 15일
Greeting From Grand Eastern Hotel (Labasa)Dear Neelam, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Thank You Grand Eastern Hotel Labasa

10/10 - 훌륭해요

Surendra mani

2023년 6월에 3박 숙박함
답변 제공: Grand Eastern Hotel (Hotel Manager) 님, 2023년 8월 15일
Greetings From Grand Eastern Hotel Labasa,Dear Mr. Mani, Thank you for taking out your time in providing us with this valuable feedback. We are sorry to hear that we were not able to provide a great experience to you. Our Mission is to provide excellent guest experience and thus we have taken your feedback on board to make improvements accordingly.Thank You'Grand Eastern Hotel Labasa

6/10 - 괜찮아요

Rajendra

Needs renovation. Bathroom crap.
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Greeting from Grand Eastern Hotel,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Hotel Manager

2/10 - 너무 별로예요

Vijay

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Grand Eastern Hotel 님, 2023년 7월 10일
Greetings from Grand Eastern HotelThank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the bathroom facilities.We sincerely apologies for any inconvenience caused during your stayHotel Manager

6/10 - 괜찮아요

Jasmine

출장 여행
좋아요: 직원 및 서비스
The property was as advertised, the general condition was ok and expected for Fiji standard, a bit tired and passable for NZ / Aus standards. The staff were really friendly. The general area was ok, I wouldn't feel safe going out after dark though.
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Greeting from Grand Eastern Hotel,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Hotel Manager

6/10 - 괜찮아요

Maheshwar

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not recommended m
The kitchen staff was not good service we have wait for 1 and half hours for them to serve as we were only sitting down to eat the restaurant was empty even we ordered juice and water it was not serve their serve food we have to ask for spoons to eat which was given 10 minutes later i did complain to front desk so no good experiences. The last order said 9.30pm but the kitchen stove was closed at 7.45 pm which we told that their cant cook .out side te room people make noise up to 10pm drinking and using fouls languages we went with family which is not good to listen .
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Hanuman

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has no WiFi. Water likings and no rails in the bathroom. The mansger has no experience in customer service.
2023년 4월에 11박 숙박함
답변 제공: Grand Eastern Hotel 님, 2023년 4월 26일
Greetings from Grand Eastern Hotel,Please be advised that property has WiFi facilities and is accessible through out the premises including All Rooms, Restaurant, Bar and Pool Side area. You might have faced disruption at times as we were trying to put extra access point to boost network access through out entire premises. There are policies in place when any bookings are done and request for refund after completing your stay without any reasonable reason does not suffice.We thank you for choosing us a destination of stay and look forward to serving all travelers with best experience as possible.

2/10 - 너무 별로예요

Rakesh

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I checked in on 3rd February around 1pm. As soon as we arrived, we were treated horribly by the indo-fijian girl checking us in at the reception. It was pouring with rain that afternoon and we kindly requested that we get a porter to assist with our luggage. The lady rudely replied that there are no porters or any employees that can help and we have to do it by ourselves. My wife and I didn't think much of this interaction until the next morning when we saw a porter helping new guests arriving with their luggage. We were also told by the same lady at the reception that we would have been entitled to a complimentary breakfast if we booked directly on their website but since we booked our stay through booking Expedia, we were not entitled to it. Not to mention that we also were denied a room upgrade although it was available as we booked our stay through booking Expedia. I don't know whether this indifferent treatment towards us was due to booking through booking Expedia but the way we were treated was absolutely terrible and disheartening. Please improve your service or provide customer service training to your employees. I will not be recommending this hotel to any friends or families.

4/10 - 별로예요

Ram

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing pleasing on this site.

10/10 - 훌륭해요

Alice

2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Maraia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, next to a supermarket and easy easy access to Labasa town. Good at the restaurant is delicious

2/10 - 너무 별로예요

Kathy 님, Rio Linda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property has deteriorated terribly. We stayed here several years back and it was a nice place. This stay has shown how little the owners care about the facilities. On the outside it looks nice and appealing but, the rooms are sorely outdated and in need of complete updating. There were so many things wrong. We didn't have hot water for a shower until our last day. We stayed 3 nights. The staff did there best to provide a friendly environment. The towels were very worn out and the bathroom mats we stained and worn as well. The dining room table cloths were dirty and stained. They advertise this as the pride of the North. I would be ashamed to advertise like that with the condition of this hotel.
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

Zeba

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to start? Possibly one of the worst places i have stayed. The smell of river at the back of our room was disgusting. The floors of the room was so dirty which isn't ideal with little kids. You ask for towels and it takes more than an hour to arrive. My 3 year old daughter got locked in the room when she was sleeping. My husband run around looking for help and we were told managment doesn't have keys to the back door. Front door had to broken down in order for us to get it. Considering this is the one expensive hotels in labasa it's just in horrible shape. The staff are friendly however managment needs to take better care or stop charging so much. We ended up checking out 2 days earlier. Will not recommend this to anyone.
2022년 7월에 5박 숙박함

2/10 - 너무 별로예요

Rikesh

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Rajeshwar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service Employees like Ashoka : Awesome/very friendly and professional.
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 5일
Bula Vinaka, We would like to thank you for choosing your stay with us and your positive comments is highly appreciated. We look forward for your next visit to to the North. Vinaka

4/10 - 별로예요

Arvikesh

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pool wasn’t great, room had a weird smell and didn’t complain but no one did anything
2022년 6월에 2박 숙박함
답변 제공: Manager 님, 2022년 7월 5일
Bula Vinaka, We would like to sincerely apologise for the inconvenience caused which is highly regretted. Your comments have been taken into consideration and we have our internal investigations been done in this regards and will be actioned accordingly. We do assure you that in your next trip definitely there will be no issues as such and we look forward for your next trip to the North soon. Once again a sincere apologies for the inconvenience caused. Vinaka

10/10 - 훌륭해요

Janish

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for money, friendly staff, highly recommended
2022년 6월에 3박 숙박함
답변 제공: Manager 님, 2022년 6월 28일
Bula Vinaka, Your Comments are highly acknowledged and we would like to thank you for choosing your stay with us and we look forward to see you back in the North soon.

10/10 - 훌륭해요

sheakh

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 28일
Bula Vinaka, your comments is highly acknowledged and we would like to thank you for choosing your stay with us and we look forward for your next visit to the North soon. ...Vinaka

8/10 - 좋아요

Akuila Makutu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much better hygiene standards and staff assistance compared to galaxy hotel
2022년 1월에 4박 숙박함
답변 제공: Manager 님, 2022년 2월 23일
Bula Vinaka. Your comments are highly appreciated and we look forward for your next visit to the North. Definitely we will maintain the standards at all times. Thank you for choosing your stay with us. Vinaka

8/10 - 좋아요

Kathy

2021년 12월에 2박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A bit run down, but good atmosphere. TV not working. Nice pool and in centre of town.
2022년 1월에 3박 숙박함
답변 제공: Manager 님, 2022년 1월 11일
Bula Vinaka, Thank you for choosing us for your stay in the North. Your comments is very much acknowledged and we are working towards making further improvements accordingly. We do look forward to welcoming you back in the future. Vinaka

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was meant to stay at the hotel for two nights but extended to 5 nights. They staff are lovely the hotel room was very clean. Food was very good. Would defiantly stay again.
2021년 5월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 25일
Bula Vinaka thank you for your kind review which is much appreciated. We look forward to welcome you soon...Vinaka

8/10 - 좋아요

Sereana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A colonial but modern hotel.
Staff were very helpful, polite and happy to assist at arrival and departure times. Only the 5.30 - 7.30 pm pool side party by Digicel Communication Co on the afternoon we arrived was very loud. Otherwise after the party the place was very quiet which allowed for a peaceful night. Beautiful surroundings and the hotel is conveniently placed in the town.
2020년 8월에 1박 숙박함
답변 제공: Reservations 님, 2020년 9월 10일
Bula Vinaka Thank you very much for your comments which is much appreciated. We do apologize for the inconvenience caused and we look forward to welcome you back in the North in future. Vinaka

8/10 - 좋아요

Navarro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent size room, clean, Towels a bit worn. WiFi signal too weak in the room, was available in common spaces or by the pool but not practical at night due to mosquitoes. The restaurant and staff excellent. Limited TV channels, CNN was not working during my stay.
2020년 3월에 3박 숙박함
답변 제공: . 님, 2020년 3월 22일
Bula Vinaka and thank you for choosing your stay with us. We have taken note of your comments and we will work on the improvements accordingly and we look forward to welcome you in your future visits to the North. Once again much appreciated for your comments which will greatly assist us towards the improvements. Vinaka

4/10 - 별로예요

RoshwinRam

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What can I say!! Will never be staying there again. 3 People in a room - 1 x towel, 2 x pillows, Air Con leaking, Guy at reception has selective hearing!! Food very expensive for this 3 star hotel.
2020년 2월에 5박 숙박함
답변 제공: Reservations 님, 2020년 3월 4일
Thank you for your response Sir which we will definitely be taking in consideration for improvements. We do sincerely apologies for the inconvenience caused and we would like to ensure the improvements will be done at the earliest. We thank you for choosing your stay with us and we look forward to see you in future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
2019년 11월에 6박 숙박함
답변 제공: . 님, 2019년 12월 11일
Bula Vinaka Thank you for your review and thank you for choosing your stay with us. We do apologise for any inconvenience caused during your stay with us. And we look forward to welcome you during your next visit to the North. Vinaka

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very worn and dirty. Definitely not worth what you get based on the rest of hotels in Fiji. The staff were very friendly though and helpful. Location is close to bus and taxi station. Restaurant food was quite good.
2019년 11월에 1박 숙박함
답변 제공: . 님, 2019년 12월 3일
Bula Vinaka We appreciate your reviews whereby we can improve further with our services. We do sincerely apologize for the inconvenience caused. But we assure you that we have looked into this and we are on our final stage of renovations currently whereby you will be able to find the difference in your next stay. We look forward for your next visit whereby you can feel the difference made. Once again a sincere apologies for the inconvenience caused during your stay with us. Vinaka

6/10 - 괜찮아요

Mohammed

좋아요: 직원 및 서비스
Three star service
I was lucky enough to find a place in Labasa for the nite I was there with my family. It was a three star standard as advertised however the services provided was great especially with two free complimentary coffee in the morning from their restaurant as well as the free shuttle service to the airport was just timely. Although it’s old and needs a renovation the bedding was ok but the great thing was the air condition in the room which provided the much needed comfort in the hot and humid weather conditions in Labasa. The location was good as it was almost in the town towards the market end. Just a short walk away. Vinaka
2019년 1월에 1박 숙박함
답변 제공: Grand Eastern Hotel 님, 2019년 2월 19일
Thank you for your feedback and we are surely working on the renovations currently and we look forward to your next visit to the North. Thank you for choosing your stay with us. Vinaka

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
ホテルのはいいけど、、、
建物は、少し古いが部屋は広い。市内の中心部にあるが、ホテルの敷地内は静かで過ごしやすい。 唯一のもんだ点は、チェックアウトに時間がかかりすぎて、支払い済みにもかかわらず、支払ってくれと言われ、結局のところは、支払い済みであることが判明して、事なきを得た。 ホテルというよりその人に問題があるようで、全てのチェックアウトする人がすんなり行かずに待ち行列ができて、1時間ほど無駄にした。
2018년 12월에 1박 숙박함